I just wanted to pay my Road Fund License balance amount which Ash helped me pay very swiftly and professionally. She patiently explained the procedure for payment and how I would receive a payment re... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
2.5 hours after reporting the breakdown the car was being collected and I was on my way home in an Uber. The only thing was them being unable to deliver a hire car on a Sunday. Taking a taxi an hour o... Ver mais
A empresa respondeu
Lukas made the whole process so easy and straight forward from start to finish. Contacting me via email with links to see what my vehicle options were and then to arrange a call once I decided which... Ver mais
A empresa respondeu
I would like to say a huge thank you to Jess Dunn at Novuna for the outstanding customer service she provided today. I needed support with a few queries and Jess went above and beyond to make su... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Novuna Vehicle Solutions
Escrito pela empresa
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleInformações de contacto
RG14 2NU, Reino Unido
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent polite knowledgeable staff
Excellent polite knowledgeable staff, excellent
17 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Elvis, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Resposta da Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Very quick service friendly people…
Very quick service friendly people great job especially mr ali Weldon
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Ghulam, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Resposta da Novuna Vehicle Solutions
Hi Jubril, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Resposta da Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
A big thanks to Lukas Machelski..…
A big thanks to Lukas Machelski for his help finding the right lease car.
He took the time to go through the different options and deals with me, highlighted some really useful points that helped with the decision, and was always very quick to respond to any questions I had.
Friendly, knowledgeable and helpful throughout.
Thanks again to Lukas.
18 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Martin, thank you for your lovely feedback. We’re delighted to hear Lukas was friendly, knowledgeable and helpful throughout your leasing journey. We’ll be sure to pass on your kind words! Best wishes, Stephen.
I rang Novuna car finance to speak…
I rang Novuna car finance to speak about extending my current leasing and I was dealt with a lovely lady called Novuna. She was so nicely spoken and listened to me all the time and showed a lot of empathy and patience through the call and helped me to extend my car after my lease ends next week so i can extend and just pay til i decide to return the car. She showed exceptional professionalism.... I hope someone does show her this message of excellent customer service.
18 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Kalsoom, thank you for your lovely review! It’s great to hear that our colleague was able to support you with empathy and patience and make extending your lease a smooth experience. We’ll make sure your kind words are shared with her. Best wishes, Stephen.
Lizzie was really helpful in answering…
Lizzie was really helpful in answering my questions to ensure I fully understood the process.
18 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Emma, thank you for your five star review! It's great to hear about your experience with Lizzie, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great experience dealing with Tracey at…
Great experience dealing with Tracey at Novuna. Very professional and helpful. Definitely one encounter to remember.
18 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Ian, thank you for your five star review! It's great to hear about your experience with Tracey, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very polite
Very polite, helpful and enthusiastic support during my contact to find out information on my contract. The process was very easy and straightforward
18 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Gaz, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Excellent
Excellent , I was dealt with quickly and answered my question straight away
17 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Andy, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Saffron Woodhatch was great with…
Saffron Woodhatch was great with sorting a few issues regarding a hire van for me, very efficient and rang me back with updates. Can’t fault, great service. Thank you!
17 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Callum, thank you for your five star review! It's great to hear about your experience with Saffron, we'll be sure to pass on your feedback. Best wishes, Stephen.
Today I spoke to a very nice advisor…
Today I spoke to a very nice advisor called Sam, when I called she went through security questions very professionally establishing who I was, I then asked my questions and Sam answered them confidently and I was happy with the outcome, I feel “Sam” is an asset to Novuna’s future establishing customer confidence and trust
17 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Thank you for your kind feedback! We're delighted to hear that Sam provided professional and confident support and helped resolve your query. We'll be sure to share your comments with her. Best wishes, Stephen.
Great experience so far…
Lukas is great and very patient with my questions. Thanks again and can’t wait for the car to be delivered later this year. All the best, Adam F
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Adam, thank you for your five star review! It's great to hear about your experience with Lukas, we'll be sure to pass on your feedback. Best wishes, Stephen.
I find it myself very positive someone…
I find it myself very positive someone is always ready to help you and they are always very positive
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Very good they lady was very helpful…
Very good they lady was very helpful and patient
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Fast response great communication and…
Fast response great communication and excellent service
4 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Adrian, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Enquiry dealt with efficiently and Asg…
Enquiry dealt with efficiently and Asg dealt well with an inconsistent phone reception/line.
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Simon, thank you for your five star review! It's great to hear about your experience with Asg, we'll be sure to pass on your feedback. Best wishes, Stephen.
Sheila was brilliant
Sheila was brilliant! Extremely helpful and advised me on apps to download and how to use my card to charge.
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Luke, thank you for your five star review! It's great to hear about your experience with Sheila, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very friendly very professional
Very friendly very professional
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Henry, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.