I just wanted to pay my Road Fund License balance amount which Ash helped me pay very swiftly and professionally. She patiently explained the procedure for payment and how I would receive a payment re... Ver mais
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Leia as opiniões dos outros
2.5 hours after reporting the breakdown the car was being collected and I was on my way home in an Uber. The only thing was them being unable to deliver a hire car on a Sunday. Taking a taxi an hour o... Ver mais
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Lukas made the whole process so easy and straight forward from start to finish. Contacting me via email with links to see what my vehicle options were and then to arrange a call once I decided which... Ver mais
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I would like to say a huge thank you to Jess Dunn at Novuna for the outstanding customer service she provided today. I needed support with a few queries and Jess went above and beyond to make su... Ver mais
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Informações sobre a empresa
Sobre Novuna Vehicle Solutions
Escrito pela empresa
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleInformações de contacto
RG14 2NU, Reino Unido
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Have had a conpany car through Novuna…
Have had a conpany car through Novuna for 4 years now and no issues whatsoever in dealing with them in everything from tyres, service or even glass repair. Going through the process now to get a new company car as my current lease is ending and so far the process has been smooth with great communication from their side.
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Bur, thank you for your feedback! We're delighted to hear you've received great support throughout your lease and that the process of ordering your new company car has been smooth and well communicated. We appreciate your continued trust in us. Best wishes, Stephen.
My sales manager Lizzie Long was…
My sales manager Lizzie Long was brilliant. Answered all my questions and checked all the vehicles I asked and was very prompt with replies but most importantly not pushy. Very good communication.
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Dave, thank you for your five star review! It's great to hear about your experience with Lizzie, we'll be sure to pass on your feedback. Best wishes, Stephen.
Helpful polite staff that replied…
Helpful polite staff that replied quickly to requests
16 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Abi, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
I contacted novena solution regarding a software upg4ade.
I contacted novena solution regarding a software upgrade. I spoke to Chris who was polite and informative. I mentioned that the vehicle would be due its 1st service on 1st October and he agreed that the software upgrade and service could be done on one visit. He arranged for my vehicle to serviced etc and also a courtesy car to be provided for my convenience.
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Ash, thank you for your feedback. We're pleased to hear Chris provided helpful support and was able to arrange your software upgrade and first service in a single visit, along with a courtesy car for your convenience. We'll be sure to pass on your kind words. Best wishes, Stephen.
Customer service
First phone call regarding vehicle recall, call handled well and car booked in, pleasant customer service experience
14 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Amanda, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Total failure to deal with my problem.
Total failure to deal with my problem.
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Ron, thank you for your feedback. We're sorry to hear about your experience. A member of our team will be in touch to provide an update and discuss your concerns further. Best wishes, Stephen.
Good customer support
Good service in the ordering process - Lukasz Machelski was very helpful and took time to talk through the process, the best available deals, and how they would liaise with the existing lease company for me. It's nice to be able to talk to a named person to discuss things rather than just rely on a portal/website. Looking forward to getting my new car next year.
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Thank you for your feedback! We're pleased to hear Lukasz provided helpful guidance throughout the ordering process and that his personal support made a positive difference. We'll be sure to pass on your kind words. Best wishes, Stephen.
The ordering process was easy
The ordering process was easy, I was kept up to date with my order via an automated system, but most of all Lukas was on hand to answer queries and allay any fears, with his ever cheerful manner. Delivery was straight forward, again being kept informed throughout
14 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Susan, thank you for your feedback! We're pleased to hear the ordering and delivery process was smooth and well communicated throughout. It's wonderful to know Lukas' cheerful support helped answer your questions and put your mind at ease. We'll be sure to pass on your kind words. Best wishes, Stephen.
Claudia from the fleet team was super…
Claudia from the fleet team was super helpful and supportive. It was so nice to have someone so pleasant on the phone. Great customer service.
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Naomi, thank you for your five star review! It's great to hear about your experience with Claudia, we'll be sure to pass on your feedback. Best wishes, Stephen.
Amazing help…
Answered all my questions in a very professional manner . Couldn’t be more pleased
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Just spoke to Samantha
Just spoke to Samantha
Re return of lease vehicle
Very pleasant and helped me out with return process and collection
Thank-you very much
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience with Samantha, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very friendly helpful and quick ready…
Very friendly helpful and quick ready before the time they told me.
11 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Joanne, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
1st class
The service personnel was 1st class, very helpfully, professional and a credit to the company
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Great service delivered by Sam
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Ayotunde, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
Good attitude
Good attitude, answered my questions and resolved the problem
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Gary, thank you for your review! It's great to hear about your experience. Best wishes, Stephen.
Ash was very helpful and efficient and…
Ash was very helpful and efficient and dealt with the query quickly and followed up with confirmation email
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Peter, thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very easy to deal with.
Very easy to deal with and to get my query answered. Ashley was approachable, empathetic and easy to speak with.
Thank you.
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Mep, thank you for your five star review! It's great to hear about your experience with Ashley, we'll be sure to pass on your feedback. Best wishes, Stephen.
Sam was extremely helpful and managed…
Sam was extremely helpful and managed to resolve a problem I had been chasing for 6 months due to the wrong information supplied to me in the past. Thank you Sam!
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Bhagavi, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great service
I had been struggling using the online portal when I was sent a number for Lukas Machelski. He made the process very easy and was very knowledgeable on the range and what was available.
His customer service was great and made the ordering process much easier and talked me through everything over the phone.
14 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi Glen, thank you for your five star review! It's great to hear about your experience with Lukas, we'll be sure to pass on your feedback. Best wishes, Stephen.
Samantha was fantastic in dealing with…
Samantha was fantastic in dealing with my issue. Very friendly, professional and prompt in giving me a great resolution to the situation I found myself in. If 11 out of 10 was possible that would be my score for call. Samantha is a great credit to Novuna finance.
15 de setembro de 2026
Opinião espontânea
Resposta da Novuna Vehicle Solutions
Hi John, thank you for your five star review! It's great to hear about your experience with Samantha, we'll be sure to pass on your feedback. Best wishes, Stephen.
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