I would like to appreciate the support provided by Saad alam khan during the system re-installation process. He was very patient, calm, and polite while guiding me through each step. The explanation... Ver mais
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Leia as opiniões dos outros
I was having issues with my NRS pos I called for technical support they answered me within five minutes tech name Rahul Singh ,super nice and helpful, stayed with me until the issue was completely res... Ver mais
A empresa respondeu
Erik from pos support was awesome and great we talked to over 6 different people and they all just seemed confused and didn’t know what they were doing. Erik was awesome with us and i am very satisfi... Ver mais
A empresa respondeu
Darcy is so good at helping each and everything in the easiest possIble way. I appreciate it a lot.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The ultimate Point of Sale solution for your business. The NRS POS+ bundle comes with everything you need to run your store including a set of reliable hardware & state-of-the-art software with store management tools to help your business grow!
Informações de contacto
Broad Street 520, 07102, Newark, Estados Unidos da América
- 8002150931
- teresa.valdes@idt.net
- nrsplus.com
4,6
Excelente
457 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da National Retail Solutions
¡Gracias por la reseña y por mencionar a Sindy!
My Experience with National Retail…
My Experience with National Retail Solutions has been frustrating and disappointing. this has been one of the worst business decision I've ever made. while the National Retail Solution is unreliable, overprice, and far from the "easy, all-in-one POS solution", it claims to be. It falls short in several important areas.
Customer support is even worse. Getting help is difficult, responses are slow. and when you finally do reach someone, the issue often isn't resolved. for something as critical as a payment system, that level of support is unacceptable.
On top of that the pricing is misleading, what looks affordable at first quickly turns into a pile of extra fees, and you don't get nearly enough value in return.
Overall, I strongly regret choosing NRS. It's frustrating to use. poorly supported, and not worth the money. i would not recommend it to anyone running a serious business.
5 de maio de 2026
Opinião espontânea
Resposta da National Retail Solutions
Hi, Mehul!
Our specialized teams have attempted to reach you and have been unable to leave a voicemail due to a full mailbox. Please give your representative a call or call us at 973-438-3144, Mon-Fri, so that we can ensure that the contact information we have in your profile is the most current. We are transparent about our pricing and are committed to resolving your concerns. Please give us a call so we can come to a resolution together!
as pos system is okay but customer care
as pos system is okay but customer servicers it is no good at all and waiting time on call too long and sometime no one answer and too much fee for service I keep calling and I have to many case numbers , your company still my money
1 de dezembro de 2025
Opinião espontânea
Resposta da National Retail Solutions
Hi Hany!
We have experts investigating your concerns. We will be reaching out so that we can come to a resolution together! We strive to treat our customers like NRS family, so we will be following up with you to ensure resolution!
Swarupa 0819 help me a lot from…
Swarupa 0819 help me a lot from starting to replace my pos screen to installing it getting my back up data and as well as fixing my card system very polit, helping and solution on point thank you
28 de abril de 2026
Opinião espontânea
Resposta da National Retail Solutions
We strive to provide quick and efficient customer service so that there are no disruptions to your business. We're glad to hear that Swarupa was able to assist you with your concerns! Thanks for the review, Rashmika!
She's so nice halp us for my pos
She's so nice halp us for my pos
I like to talk with
28 de abril de 2026
Opinião espontânea
Resposta da National Retail Solutions
Thanks for the review! We strive to provide efficient customer service, and we're glad to hear that this is the experience you received!
ONE OF THE WORST CUSTOMER SERVICE.
ONE OF THE WORST CUSTOMER SERVICE.
THEY KEPT CHANGING YOU EVEN YOU HAVE NO SERVICE. WHEN CALLED, THEY KEPT TRANSFERRING TO DIFFERENT DEPARTMENT.
HORRIBLE COMPANY
20 de abril de 2026
Opinião espontânea
Resposta da National Retail Solutions
Hi!
We strive to provide quick and efficient customer service! Please contact us at 973-438-3144, Mon-Fri, so that we can address your concerns and come to a resolution together.
Resposta da National Retail Solutions
Thanks for the review, Amit! We strive to offer the best customer service, so that there are no disruptions in the growth of your business!
Cindy the best customer service ever…
Cindy the best customer service ever and she help me with everything thank you a lot
12 de abril de 2026
Opinião espontânea
Resposta da National Retail Solutions
Thanks for the review, Mike! We're glad to hear that Cindy is providing you with excellent customer service! Don't hesitate to reach out with any questions or concerns, we value your feedback!
Resposta da National Retail Solutions
¡Gracias por la reseña! ¡Nos esforzamos por brindar el mejor servicio al cliente!
Resposta da National Retail Solutions
¡Gracias por tu reseña, Yaniset! Nos esforzamos por ofrecer el mejor servicio al cliente, ¡y nos alegra saber que Sindy pudo brindártelo!
His name Rahul Singh ext 1239 he helped…
His name Rahul Singh ext 1239 he helped me and he give execilant service and solve my problem yesterday April and call back again for ask everything ok
6 de abril de 2026
Opinião espontânea
Resposta da National Retail Solutions
We strive to treat our customers like NRS family! We pride ourselves on offering products and services that best aid in the growth of your business. We're glad to hear that Rahul was able to assist you with your concerns. Thanks for the review!
she was very helpfull
she was very helpfull, understand problem quick and solve faster then i thought .
31 de março de 2026
Opinião espontânea
Resposta da National Retail Solutions
Thanks for the review! We strive to provide quick and efficient customer service, so there are no disruptions to your business. We're glad to hear that this is the experience you were provided!
Resposta da National Retail Solutions
Thanks for the review, Navraj! We strive to provide quick and efficient customer service, and we're glad to hear that Rahul was able to provide this for you!
Excelente servicio y ayuda de la…
Excelente servicio y ayuda de la señorita Sindy!
27 de março de 2026
Opinião espontânea
Resposta da National Retail Solutions
Nos esforzamos por brindar un excelente servicio al cliente, y nos alegra saber que Sindy pudo ofrecérselo. ¡Gracias por su reseña!
Resposta da National Retail Solutions
Thanks for the review! We're glad to hear that Swarupa was able to assist you!
Rahul singh is helpful person
Rahul singh is helpful person, very good experience with rahul singh
18 de março de 2026
Opinião espontânea
Resposta da National Retail Solutions
Thanks for the review, Garry! We're glad to hear that Rahul was able to assist you!
Thank you for Sendy for your great…
Thank you for Sendy for your great support and patience. You been super helpful
18 de março de 2026
Opinião espontânea
Resposta da National Retail Solutions
Thanks for the review, Wajdi! We strive to treat our customers like NRS family!
Rahul Singh ext 1239
Rahul Singh ext 1239
Give 5 stare Service to recover my Nrs system
Thanks a lot
17 de março de 2026
Opinião espontânea
Resposta da National Retail Solutions
Thanks for your review! We're glad that Rahul was able to assist you with your recovery! We strive to provide services that aid in the growth of your business!
Resposta da National Retail Solutions
Thanks for the 5 stars, Robin!
Terrible company and customer service
The worst company i have ever dealt with. They constantly have problems. I have had 2 business set up with them for almost 7 years and the tech support is useless most of the time. I have had inventory issues where for almost 3 months no inventory was being tracked and then I had to audit my whole store of over 3000 items to correct the issue. When I asked at least not to pay my $99 for the month that the system was down they said you are renting the license and that has nothing to do with if the cloud is working or not. I run my business remotely and I have been logged out of my app and the portal for almost 2 weeks and counting. This has happened several times before but never this long. I always hear my ticket is high priority and I will get a call back from a technician but in 7 years with this mickey mouse company I have not received one call back or ever successfully got a hold of a manager. Looks like I'm going to have to bite the bullet and spend $4,000 to buy a pos from a different company that works and cares about their customers and their businesses
7 de março de 2026
Opinião espontânea
Resposta da National Retail Solutions
Hi Brian,
Our development team is looking into your account to see what the cause of your inventory issues is. There are usually quick fixes for these technological issues. However, we apologize for the inconvenience that you have experienced. We strive to provide customer service that is quick and communicative. Give us a call at 973-438-3144, Mon-Fri, so we can gather more information on your account and come to a collective resolution. We value you and appreciate your feedback.
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