Company is very helpful. Operators are very polite and always ready to help. The only difficulty is that the voice verification is failed too often even in perfect conditions without any extra n... Ver mais
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Material is woefully outdated. Comparing the questions and answers to national government websites, such a National Highway Traffic Safety Administration (NHTSA) and U.S. Department of Transportation,... Ver mais
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The material was comprehensive but in a user friendly format. It is a 'go at your own pace' format so you can come and go at will. You are personally responsible for your outcome so if you need more t... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Defensive Driving and Traffic School, Online or Classroom format.
Informações de contacto
P.O. Box 2308, 98027, Issaquah, Estados Unidos da América
- (800) 588-6874
- corporate@ntsi.com
- ntsi.com
4,3
Excelente
388 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da National Traffic Safety Institute
Hello Ivan,
Thank you for taking the time out of your busy day to leave us this great review.
We are thrilled to hear how easy and worth it our course was for you. Thank you again Ivan for taking the time to leave your review.
Welcome to the NYSI Family!
They state on their website they will…
They state on their website they will "beat the price" of a competitor and they simply do not beat the price. They only offer to match the price. They state they will BEAT the price. Matching is not beating. Also the woman on the phone was insanely rude to me immediately and just generally unpleasant and unprofessional. If NTSI is reading this you can review the phone call 10/24/25 1:08pm pst. She stated that “beating a price” is an “idiom/saying” and beating a price doesn’t mean a lower price. lol I don’t think a traffic school employee has the privilege of changing the generally understood definitions of words in American English.
I reported them to the BBB and will be reporting them for misleading advertising to the FTC when the government reopens.
EDIT: I appreciate the prompt reply and the free course. I just want to state for the record that I did not fabricate or even exaggerate any of my interaction with the customer service woman named Kayla (who I wasn't going to name publicly but the company did here). There was no delay in communication/phone connection and she never once offered a lowered price instead argued about the definition of "beating" a price and many times said to me that "its called a price match guarantee which means we only match the price" and when I tried to read the exact language on their website (~2 sentences long btw) she was incredibly rude and wouldn't let me get a word in and said she didn't need me to read her their website and reiterated many times that "beating a price" is simply an "idiom" and doesn't mean a lower price.
21 de outubro de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hi Dustin,
NTSI looked into this incident and sent you the following via email at 9:38 AM, on Tuesday October 28th, after an exchange of several emails:
Regarding the customer service you received, we don't have a recording and our CSR Kayla does not have the same perception of the interaction as you do. She has stated that she was offering $1 off the price which would have complied with "beating the competitor" language since the price would have been $18.95. She also mentioned that there was a terrible delay on the phone line at the time you called and it was very hard to have effective communication.
Since I wasn't on the call and don't have a recording, the only thing I can do is ensure that Kayla is properly trained and continues to give great service, which has been our experience. There have been no complaints whatsoever about Kayla and her time with NTSI until this incident, and in fact many messages praising her customer service by name.
As previously mentioned, we will offer you the course for free, which means we are complying with our terms of our website language. We trust this will be sufficient for you to rescind your BBB complaint an removes any potential issues with the FTC. Thanks for your patience while we looked into this, and again I apologize on behalf of NTSI that your experience was not completely satisfactory, even if the outcome is.
Brian Horsley
President
NTSI
they will rob you SCAM company
pos company ripped my daughter off on a 5 hour course!!!! charged $50 then let her spend 5 hours in the course just to tell her at the end that she needs to be 18. they have all the her information to see her age !!! then the women was nasty on the phone and wouldn't even give a refund. Now I see why they don't have a Google reviews page because it would be all bad. SCAM company don't use them!!!!
9 de agosto de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Corie/T Geronimo
NTSI has over 50 years of experience offering top notch customer service. We welcome legitimate customer feedback, however in this case your review was dishonest.
All registrants for NYOL5HR are required to confirm that they meet the state age requirement during enrollment. When registering you checked a box that clearly states that the student taking the class is over 18 years old. Per NY regulations, our system logs this confirmation at the time of registration. If you do not meet the requirements the system will prompt you "You must be at least 18 years of age" which will not allow you to proceed unless the age requirement is met. At another point during the registration process, you typed "I Agree" stating you meet the age requirement and have a valid photo permit.
We upload course completions to the NY State DMV. In your daughter’s case it was rejected by the DMV because you entered a false Date Of Birth to satisfy the age requirement, which did not match your daughter’s actual DOB. We e-mailed you on 08/11/2025, and then again on 08/17/2025 requesting clarification. Once we verified your daughter’s actual DOB, we saw the registration information did not reflect her actual DOB. We confirmed with you in another email that your daughter did not meet the age requirements set forth by the NY State DMV.
You called our customer service line upset that your daughter was refused by NY DMV, but that wasn’t NTSI’s fault, it was directly your responsibility, you chose to ignore the rules and the confirmations and enter false information. We have a recording of the interaction and our CSR was completely professional, she explained the rules of the NY State DMV to you calmly and clearly. She then correctly explained why you were not entitled to a refund, at which point you threatened to leave a negative review. We delivered a service that costs money, you used the service knowing that you had entered false information.
Again, we welcome and are happy to learn from legitimate feedback, whether positive or negative. In this case, the takeaway for you should be, take responsibility for your own actions. We’ve blocked your family from using NTSI’s services in the future, but we wish your daughter the best of luck in finding a course that’s the right fit for her, once she’s 18.
Was easy and understandable
10 de julho de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Jessica,
Thank you for you wonderful review as well as those five fabulous stars!
We at NTSI work hard to bring curriculum that is both engaging and easy to navigate. We are excited to know that we have hit that mark with you Jessica.
Thank you again for your wonderful review Jessica! Please stay safe!
It was amazing
It was amazing. I could take it at my rhythm, support is very fast.
3 de julho de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Francis,
Thank you for taking the time from your busy day to leave us this Fantastic review as well as you five fancy stars!
We are elated to hear of your experience with both our course and our staff. We want to thank you again Francis for your Fantastic review! Welcome to our NTSI Family!
I used this app two times and I don’t…
I used this app two times and I don’t have regrets with their service. I personally recommended it.
31 de maio de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Zatchell,
Thank you for taking the time out of your busy day to leave us this wonderful review and those five dazzling stars!
We at NTSI are thrilled to hear of your loyalty with our company! We are just as thrilled to know that you would recommend NTSI.
Thank you again Zatchell for this wonderful review! Stay Safe!
Use a diffrent app i don’t recommend
APP IS A SCAM DONT USE IT THEY KICK YOU IF YOU FORGET YOUR FAVORITE FRUIT AFTER WATCHING AN HOUR OF VIDEO I really HATE NYS ITS A SCAM USE A DIFFRENT SITE PEOPEL
30 de março de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Damone,
Thank you for taking the time to leave your review!
We at NTSI understand your frustration regarding security measures during the course. These measures are MANDATED by the the NY State DMV and we must adhere to the rules set forth by the DMV.
We thank you again Damone for taking the time to leave us this review. Please stay safe out there on the roads!
I'm glad I took this course
The information in the course was easy to understand, including videos impressed the information on my mind and sent a powerful message. I appreciate being allowed the time to complete the course.
14 de março de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Judi,
Thank you for taking time out of your day to leave this wonderful review and those five dazzling stars!
NTSI is dedicated to bringing engaging courses to the market, which makes your review so very rewarding to NTSI.
Thank you again Judi for your wonderful review. Welcome to our NTSI family!
The class was very helpful i liked it…
The class was very helpful i liked it very much the lady Pamela that was helping me out over the phone was great
10 de março de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Tanielu,
Thank you for taking your valuable time to leave this wonderful review!
We are happy to know you found our course to be helpful! We will let Pamela know of your experience as well.
Thank you again Tanielu, welcome to our NTSI family!
I recommend to take this service it’s…
I recommend to take this service it’s really easy and easy to pay it too 5 stars
9 de março de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Sebas,
Thank you for your five star review! We are pleased to know that you found our platform easy to navigate and understand.
Thank you again Sebas for your five star review! Please be safe!
Because they don't give the possibility…
Because they don't give the possibility to translate the course in another language.
26 de fevereiro de 2025
Opinião espontânea
I got a course from this company and l…
I got a course from this company and l passed , l am waiting certificate. Thank you
12 de fevereiro de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Seyda,
Thank you for your review and your five dazzling stars!
Welcome to the NTSI family!
Easy to use!
The course was very informative and helpful. I learned a lot and also appreciated the video examples. The price was also extremely fair and competitive!
I loved being able to break it up into sections and come back when I wanted to continue. Highly recommend to all!
2 de fevereiro de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Wanj,
Thank you for taking the time to leave this great review and those five dazzling stars.
We are thrilled to hear that you found our course to be informative and helpful. We are just as thrilled to hear that you would recommend our course.
Thank you again Wanj for your review. Please stay safe!
Love the program quick and easy!!
30 de janeiro de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Devante,
Thank you for this wonderful review as well as those five glowing stars!
Welcome to the NTSI family Devante!
I got caught speeding which I was so I…
I got caught speeding which I was so I paid my fine and went to class to protect my clean driving record. I picked this class out of my three choices. The class was a little long for me, but I am sure they are all like that. The class was very interesting and full of information. I learned a lot taking this class. I’m a Ca resident, but I enjoyed learning about some of the different laws that Oregon has. The class was very easy to take and you have lots of time to work on it. All the answers to the final test were all located throughout the different modulars. I hope I never get another ticket, but if I do I will select this course again. Good luck to all who have to go back to school 😂👍🚔. Remember, if you get caught breaking any law just remember it’s your fault and not the officers. He/She is just doing their job. Thanks again. Ron
31 de dezembro de 2024
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Ron,
Thank you for taking the time to leave us this wonderful review as well as those five fabulous stars.
NTSI places high value on what our customers say and we are so glad that you found our training to be a service to you.
Tank you again Ron for this wonderful review and welcome to the NTSI family!
User friendly
The material was comprehensive but in a user friendly format. It is a 'go at your own pace' format so you can come and go at will. You are personally responsible for your outcome so if you need more time with each section you can review it before moving to the next 'module'. I do suggest taking notes. I completed the test in less than 10 minutes. Relatively painless process.
11 de janeiro de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Greetings J Jenkins,
Thank you for taking your time to leave us this review as well as those five dazzling stars!
We are elated to hear of your experience with taking our course. We at NTSI strive to create curriculum that is both user friendly and engaged. We are pleased to see that we have hit that mark with you!
Thank you again for taking the time to leave us this thoughtful review! Welcome to our NTSI family!
Take the course in Spanish
Take the course in Spanish. the information is very clear and easy to understand. the only big problem is that I take about 7 hours and not 4 as they told
8 de janeiro de 2025
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Yadira,
Thank you for taking the time out of your day to leave us your review.
We are sorry to hear about your frustration regarding the time taken to complete your course. Every module in the course is timed, how the time is managed lies with you.
We do thank you Yadira for sharing this review with us at NTSI. Please stay safe!
The course is very informative
The course is very informative. gives you 3 chances to complete each lesson. Great place to get you defensive course
26 de dezembro de 2024
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Dennis,
Thank you for taking the time to leave us this five star review!
We are glad to hear you found a great school to take your course with. We at NTSI want to thank you for your wonderful review.
Welcome Dennis to the NTSI family!
I definitely recommended ntsi the…
I definitely recommended ntsi the course made me learn a lot it’s really worth it I’ll bring All my friend to their take 5hour classes with ntsi thank yall
26 de dezembro de 2024
Opinião espontânea
Resposta da National Traffic Safety Institute
Greetings Karamoko,
Thank you for this wonderful review as well as those five shiny stars!
We at NTSI are thrilled to know that you would recommend our course to your friends and family! Thank you again Karamoko and welcome to out NTSI family!
I enjoyed the NTSI experience
I enjoyed the NTSI experience! I am now very strongly educated on the various topics and extensive, fully thorough, portions of each Module! I am very happy that I chose NTSI to complete my required course! I highly recommend them (NTSI)!
4 de dezembro de 2024
Opinião espontânea
Resposta da National Traffic Safety Institute
Hello Angel,
Thank you for taking the time to leave this great review and those five dazzling stars.
Welcome to the NTSI family Angel! Please stay safe!
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