Oakcastle Opiniões 181

So far so good. Delivery was prompt. The device seems well made. Particularly enjoy the plug in remote and the Bass boost. Sound using my own headphones is excellent. Appreciate the additional 2 years extended Warranty which is easy to sign up for. Shows some confidence in your own product. I wonder if you develop a new version of the CD10 , can you make the display screen larger and place it on the top lid, rather than the side.

My Oakcastle mp200 has stopped working after 2 months. Won't charge or switch on. Boooo

Total Nightmare the SB200 instruction manual has no correlation to the actuality of what is on the screen. If the manual has been deigned to confuse it is working well but if it is designed to be helpful then it falls far short of that desired intention.

Probleem met de installatie van CD 100. Na een mail, binnen een uur antwoord, werd er een heel duidelijke oplossing geleverd nen was het probleem opgelost. En zo hoort het. Prima service en product

I bought a CD player from this company and after two months it stopped working. The warranty on the product was for 3 years but was refused due to a hidden clause in the T&Cs which said it had to be registered within 30 days, which shouldn't have mattered as I had the original order invoice (which they even used to look up my order) but the company refused to make any accomodations.

Very helpful when I had a problem getting a CD to play & a very quick response

Poor sound quality, flat sound on Jabra Elite.

It's very difficult to converse with this company when they don't have a customer service contact number.

Brilliant service. It's a pleasure these days to deal with a UK based electronics company. The quality of their mini hifi exceeded all my expectations and their tech support was excellent. I would highly recommend this company and products to anyone seeking first class service and quality electronic / audio equipment

Exceeded my highest expectations. I submitted the problem. A response was received almost instantly with a solution to the problem. Can't get any better than that.

I purchased a Blue CD 100 DVD player. I wanted to use this in my car using Bluetooth. It works perfectly. Also using the earphones the sound quality is excellent. This is a first class product. After registering my product I was contacted by the technical team asking me about my experience. This is how you should treat your customer because it made me feel very special.

I bought my Oakcastle MP3 player a few weeks ago and have found it perfect for the gym: small, compact, light and reliable. When I needed help connecting my Bluetooth earbuds, tech support got back to me extremely quickly and explained the cause of the issue and how to solve it. If only all companies treated their customers as professionally!

Purchased to use with bone conduction headphones the Oakcastle MP3 has been really good. For the purchase price the sound reproduction quality is very good. Setting up to use with the headphones was easy. A 3 year warranty is exceptionally good.
Using the player couldn't be easier which is perfect for me as I use it to play music while I'm running.
I am a pleased purchaser.

I had an issue downloading files to my mp3 player which turned out to be something I was doing incorrectly. Oakcastle's people promptly responded to my request and got me going right away. They are kind, patient people who also know their stuff. thanks Oakcaste!

I purchased a new MP3 player from Amazon which I now find is supplied by Oakcastle. Due me age and inexperience I was unable to down load music from my computer. However when I got in touch with Oakcastle team, just Magic. All problems solved and I have now a machine which just about does anything. Thank you the Oakcastle team and the perfect replacement for my old MP3 Player.

I had a problem with Oakcastle IR100 clock, but I got recommendation how can I solve the problem. I did it step by step, and the problem had been solved.

Many thanks to Emlyn for sorting out my Boombox problem. I was very happy with the product, but it gave up the ghost about a week after it passed Amazon's return date. On his advice I contacted Amazon via another route and I'm happy to write that it worked out in the end. Keep up your wonderful customer service.

Oakcastle has misstated the facts pertaining to this matter in their reply. Buyers of Majority/Oakcastle products should be aware that they do not support the warranty. Original message follows:

Writing with respect to recent warranty claim with Oakcastle regarding 16 gig MP3 player purchased in Oct 2021. Upon purchase of the MP3 player, I received email from Oakcastle providing information and encouragement to register my device to activate the 3-year warranty. I did so and received acknowledgement from Oakcastle that my device was covered by 3-year warranty. During the week of 31 May the device took a dump, ~8 months after purchase. I notified Oakcastle and began the dance of verifying the warranty. After several exchanges Oakcastle denied my claim stating that I wasn’t in their “system” and the seller was not an authorized re-seller. OK, 1st question – if the seller wasn’t an authorized re-seller, then how did Oakcastle get the info re: my purchase? Did Amazon provide? If I made my purchase through an unauthorized re-seller why would Oakcastle encourage me to register the warranty AND then provide acknowledgment that the 3-year warranty for my device was registered. Oakcastle is running from the warranty claim. Would seem that Amazon is aware, see the number of comments regarding warranty issues, and may be complicit in the matter if they are providing my information to a third party, Oakcastle, that if Oakcastle’s claim is true that, they aren’t party to the transaction. Regardless, I’m out the cost of the MP3 player that was supposed to be warranted for 3 years.

Had a problem with one of my mp3 players but I msg customer service & was given advice & it worked problem solved within less than a hour now that's magic...😂

I emailed them with a issue and they responded very fast with a solution which worked within minutes. I’m very happy with their great service!!