Oakcastle Opiniões 181

Excellent company to deal with. Had a faulty soundbar and tech guys went through all the settings with me but were to no avail. Soundbar collected and replacement sent. All working fine. I cannot stress how excellent the service was and would certainly use again should the need arise

Problems arise with any product from time to time and a volume button on my CD 200 player broke after only a week or two. I can't speak highly enough of the response from Oakcastle. They asked for a photo, immediately accepted that the device was faulty and gave excellent advice on the best thing to do (a refund and repurchase). The refund was processed as soon as I dropped off the player. The service was courteous, prompt and efficient. I would definitely but from Oakcastle again even if this machine was a Frday-afternoon casualty.

MP200 mp3 player, nice little device for the gym. Slightly larger than the Sandisk Clip, but it has bluetooth. I couldn't find the 'shuffle' mode - support answered straight away with the proper menu location.
They would cut down on support messages by expanding (and proofreading) their documentation ...

I purchased a Little Shelford radio. it arrived promptly and well packaged. unfortunaly the radio stations preset feature did't work. I Emailed the company explaining the problem they replied very quickly with some sugestions to solve the problem. which did not work, they said they would replace the radio and send me a prepaid postage label for me to return the one I had. the new one arrived the next day and works perfectly. great product. exceptional customer service which is very rare these days. i highly recommend the radio and the company.

I was so impressed with Mikkie and others for being so helpful ,dont think anyone else would spend several days trying to help .thank you chaps

The F100 phone was straightforward to open up, insert battery and charge. However, inserting a sim was down to instinct and guess work. I guessed wrong. Fortunately Oakcastle are very responsive and sent me photos that solved the mystery. They clarified that, instead of the supplied plastic adapter, I needed to use the cardboard adapter supplied with the sim. Luckily I had kept this. I suggest Oakcastle include the photos in the instructions, as there is no info on how to insert the sim.
Phone is great value - shame about the inadequate instructions.

Had a technical related question with one of their phones (F100) and Oakcastle responded promptly answering it in easy language and with pictures. They are a great company to buy from and deal with.

My MP100 locked up; i sent support an email. I received a response within 24 hours that suggested a simple fix, which worked.
prompt, helpful service.

When the display on my well-used MP-100 player malfunctioned I contacted support. Mikkie, from tech support responded promptly to my problem and suggested the solution which has brought the device back to full function. I have been very well served and am delighted with both the product and the support the company has provided.

Asked a question about a cd player I received as an Xmas gift got a satisfactory and quick and helpful response almost straight away.couldnt ask for more.many thanks excellent company and an excellent product.

I have a very specific use for the CD-100 & was initially disappointed that I could not get my AirPods to connect via Bluetooth. Oakcastle support was very responsive and provided the step by step instructions I needed make it work. I’m thrilled to now have access to the huge CD collection I was gifted!

We love our CD player. We have the BX200 and it is just the right size to take when we travel. The Bluetooth feature is wonderful. I can connect my phone and play my satellite radio without having to buy a separate base unit for my home. My granddaughters love the Pink color.
A great product with excellent customer service. I couldn’t find the instructions and an email was answered quickly with a follow up.

Bought an Oakcastle DVD100 from Amazon. I used it one time and it worked fine (at Halloween we watched "The Sixth Sense"). So yesterday, Thanksgiving Day, we settled in to watch "Miracle on 34th Street". Started the DVD and saw a message, "...wrong format for this region...". I contacted Amazon tech support who referred me to Oakcastle. Late that same evening I received an email from Armie of Oakcastle support, which suggested I use a certain "code" to change the region. I did as suggested and changed the region to "Region 1". Now it works perfectly.
Big thank you to Oakcastle support for responding so quickly (and on Thanksgiving Day, at that).

Had an issue recording to the USB stick, contacted Customer Support and issue resolved within 10 minutes. Excellent service! Highly recommended.

Few words: fast, polite, helpful. One more: exceptional

The customer service after the problem emerged was exceptional: quick and personally relevant responses by email, on weekend days even.
The problem is not resolved, although it resides in the car not the CD player. However, this renders the CD player useless. If there had been a way to know that my car could not use a Bluetooth CD player in advance I could have given up earlier.

I now understand that Oakcastle provide customer support for Majority customers. Andreea was exceptionally polite, positive and helpful. A new remote was sent to my brother without charge even though the soundbar is nearly 2 years old. When that was lost in the post, another was sent! (Later the first one turned up.) In short, the support was well above average, and I don't know any way in which it could have been better!

I recently ordered a boombox from them with bluetooth, auxillary cable, and usb cable playability. Shortly after recieving it some issues arose. They promptly responded to my initial email as well as fuerther correspondence that we had in order to solve said issues. They were courteous and understanding. Two amazing customer service skills that I rarely see from anyone these days. 5 stars from me. I will continue to do business with them.`

Terrific advice given on repair and very clear, too!

Contacted Oakcastle last week as had faulty volume control a replacement was sent within 3 days of contact very impressed with them 5*service