OfferUp Opiniões 

Resposta da OfferUp

1/04/2025

Hi Harry,

I appreciate you taking the time to share your perspective.

We're always working to improve the platform, and feedback like yours helps us identify areas where we need to do better. I've reached out to you via email in support ticket #104434359, as we'd like to understand more about the specific issues you encountered. Kindly respond in that ticket and we'll be happy to assist.

Thank you,
Emma | OfferUp Support

Resposta da OfferUp

25/03/2025

Thank you for sharing your feedback, Yves. I'm really sorry we missed the mark in helping you. That's definitely not the experience we want you to have!

I sent you a secure request for more information through Trustpilot so that I may follow up with you about your experience. We’d love to learn more about what happened so we can make things better.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

18/03/2025

Thank you for taking the time to share feedback about your posting experience with us, Mike. I'm sorry to hear you've encountered issues locating images on your phone, and I understand how inconvenient that must be!

I’ll make sure your suggestions reach the right team. We’re always working to improve the experience, and input like yours helps guide those changes.

In the meantime, I suggest creating a dedicated folder within your photos app for your OfferUp images. This should help streamline your posting process!

If there’s anything else you’d like to share, please don’t hesitate to reach out — we’re all ears.

Emma | OfferUp Support

Resposta da OfferUp

12/03/2025

Hi Shandy,

I’m really sorry to hear about the trouble you’ve had with your recent sale on OfferUp. I completely understand how frustrating it must be to face this situation after you've already shipped your item.

I located your sale and can confirm that payment was processed successfully. If you have any questions, please reach out to your support ticket #104208658.

Warm wishes,
Avery

Resposta da OfferUp

11/03/2025

Hi Alwyn, thank you so much for the 5-star review! We appreciate your kind words — our amazing team works hard to improve the OfferUp experience and stay ahead of concerning behaviors.

Your advice to review profiles is spot on, as it’s a great way to connect with reliable users. We encourage our community to report anything suspicious, which allows us to take action and continue enhancing safety for everyone. Our Help Center (help.offerup.com) has plenty of tips and resources for extra guidance.

Thanks again for your support and for being a valued part of the OfferUp community!

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

5/03/2025

Hi Michael,

Thank you for taking the time to share your thoughts with us! We’re really sorry to hear about your experience, and we completely understand how disappointing it can be when a transaction doesn’t meet your expectations. Our aim is to provide a safe and enjoyable marketplace for everyone.

If you could share a bit more about what happened, we’d love the opportunity to help you out. Your feedback is super important to us, and it helps us make OfferUp even better.

We appreciate your input, and we hope to find a solution that works for you!

Warm regards,

Avery | OfferUp Support

Resposta da OfferUp

4/03/2025

Hi Jonathan,

I'm sorry to hear you've encountered concerning activity on our platform and that your reports have gone without results. I'd love to learn more about your experience so we can investigate further. I've sent you a private request for more information through Trustpilot to follow up with you directly.

I'd also like to thank you for your vigilance, and apologize for the frustration and distrust that a lack of action on our part has caused. Knowing that there are users like you who report fraudulent activity is incredibly valuable and helps us make OfferUp a safer marketplace for everyone. Every report plays a crucial role in helping us identify patterns and trends that contribute to our overall safety efforts. We're willing to investigate your reports further to ensure our moderation teams are acting appropriately and that we're continuously improving our processes to address fraudulent activity effectively.

Platform safety is an ever-evolving challenge, and we're committed to adapting and innovating to ensure a secure experience. We're always working on ways to improve our methods for detecting and removing fraudulent listings, and preventing bad actors from abusing our platform.

Part of our methods is providing resources and information to our community via our Help Center. For example, to connect with reliable users, be on the lookout for profile badges like TruYou (verified identities), responsiveness tags, and star ratings. More information on that can be found here: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation
Also, this article contains info about common online marketplace scams to be aware of: https://help.offerup.com/hc/en-us/articles/360035054931-Identify-common-buying-and-selling-scams

Our team is always here to help. Feel free to reach out to our support team through the Help Center at help.offerup.com if you have any questions or concerns.

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

4/03/2025

Hi Tom,

I appreciate you taking the time to share your experience, and your feedback is greatly appreciated. I'm sorry to hear you had a tough time on our platform.

To provide some context, your hoodie listing was removed because it contained a URL in the description, which is prohibited on our platform. Additionally, we ask that all communication on OfferUp remain respectful.

I also wanted to address a couple of your concerns:

  – Promotions: While we do offer optional promoted listings to help sellers gain more visibility, they are not required to sell on OfferUp. Many sellers find success with organic listings, and we're always working to improve our platform to ensure a fair and balanced marketplace for everyone.

  – App Performance: We're constantly working to optimize our app's performance. We appreciate your feedback on this, and we'll be sure to pass it along to the right team.

I understand you've requested a removal of all personal information and account removal. If you have any further questions, please follow up with our Trust & Safety team on ticket #104179079.

We value all feedback as it helps us improve OfferUp. We apologize that your experience wasn't positive and wish you all the best in your future selling endeavors.

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

26/02/2025

Hi Olivia,

Thank you so much for sharing your experience with us! We're really sorry to hear about the troubles you faced with your car purchase and that the seller wasn't very pleasant to deal with. Our goal is to provide a safe and positive experience for everyone, and it's disappointing when we don’t meet those expectations.

If you happen to get any details about the seller in the future, please let us know! That information can really help us improve the experience for all our users. If there’s anything else we can assist you with or if you have further concerns, feel free to reach out anytime. We're here to help!

Warm wishes,
Avery
OfferUp Support

Resposta da OfferUp

26/02/2025

Hi Marsha,

Thank you for sharing your experience. and I'm sorry to hear that you felt misled about OfferUp's fees. To clarify, OfferUp is a free platform, but we also offer optional subscription packages for users who want to enhance their experience.

It sounds like you might have inadvertently signed up for one of these subscriptions. I've followed up with you directly in support ticket #104159388 with more details.

Thank you,

Emma | OfferUp Support

Resposta da OfferUp

26/02/2025

Hi David,

I'm so sorry to hear about the trouble you've faced since signing up for an account with us. I've followed up with you in more detail in support ticket #104152408, where I've addressed the issues with your account and recent shipping sale. Please check your email for more information.

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

18/02/2025

Hi Chris,

Thank you for sharing your feedback — I'm sorry you've encountered concerning activity on our platform and noticed a lack of improvements. I sent you a request for more information so that I may follow up with you about your experience. We’d love to learn more about what happened so we can make things better.

Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.

Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please respond to the request for more information from Trustpilot, or feel free to email our team at support@offerup.com.

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

18/02/2025

Hi Caleb,

Thanks for sharing your feedback about your experience with OfferUp, especially regarding our search function and the ads. I appreciate you taking the time to let us know what you found challenging.

I understand your frustration with the search. It sounds like it wasn't meeting your needs, and I'm sorry about that. We do have a number of categories and filters designed to help people find what they're looking for, and you can learn more about how they work here: (https://help.offerup.com/hc/en-us/articles/360032334711-How-to-search-for-items). However, I also recognize that sometimes even with those tools, it can still be tough to find the right item. Your feedback helps us understand where we can improve the search experience to make it more intuitive and effective.

I also hear you on the ads — they aren't ideal. As you probably know, OfferUp is a free platform for local buying and selling, and the ads help us keep it that way. They also allow us to invest in building new features and making the app better overall. We're always trying to find the right balance between supporting the platform and providing a good user experience, and your feedback is really helpful in that process.

I’ve made sure to log your feedback and share it with our team. If you have anything else to share, we're all ears. Please email us at support@offerup.com — improving the experience starts with input like yours!

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

12/02/2025

Hi Mark,

Thank you for taking the time to share your thoughts with us! We’re really sorry to hear about the trouble you’ve experienced with your account. It’s understandable how frustrating this must be.

We want to assure you that we’re committed to creating a safe and trustworthy marketplace for everyone, and sometimes that means making tough decisions. If you think there’s been a mistake regarding your account deactivation, please reach out to our support team. They’d be more than happy to take a closer look and help you out.

Thanks again for your understanding. We’re here to help, and we hope to resolve this for you soon!

Warm regards,
Avery
OfferUp Support Team

Resposta da OfferUp

12/02/2025

Hi,

We're really sorry to hear that you had a bad experience with the app! Your feedback means a lot to us, and we’d love to learn more about what happened so we can make things better. If you're willing, please share more details. Thank you for reaching out!

Avery N.
OfferUp Support Team

Resposta da OfferUp

12/02/2025

Thanks for sharing your feedback, Teresa. I understand how frustrating it can be when buyers express interest but then don't follow through.

While we can't require buyers to follow through with every inquiry, we're always working to improve the OfferUp experience and encourage respectful communication between users.

Here are a few things you can do to help manage these situations:
- Communicate clearly: Be upfront about your expectations and any deadlines.
- Set a response time: Let potential buyers know when you expect a response.
- Use the report or block feature: If a buyer is repeatedly wasting your time, you can block them to prevent further interaction.

I appreciate you bringing this to our attention, and we'll continue to work on ways to make OfferUp a positive experience for all users.

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

Actualizada a 18/02/2025

Hi Jane,

Thank you for responding to our request for more information so that I could look into this for you. I'm sorry to hear that your email was used to create an account without your permission. I've followed up with you in support ticket #104094769.

Once again, we apologize for any trouble caused and appreciate your patience throughout this process.

Thank you for bringing this matter to our attention. If you have any further questions, please follow up in the support ticket.

Warmly,

Emma | OfferUp Support

Resposta da OfferUp

5/02/2025

Hi Kathy,

Thank you for sharing your experience. I understand your concern about the fraudulent charge on your card. I've sent you a request for more information so that we may look into this further. There should be a separate email in your inbox with this request.

To provide some information about the payment process, we partner with Stripe, a highly trusted and secure payment processor. They safeguard both your payment methods and deposit methods. Your financial information is never shared with other users or third-parties.

For more information, please visit the Privacy section of this Help Center article: https://help.offerup.com/hc/en-us/articles/360032308971-Setting-up-a-payment-method

If you believe you have entered your banking information on a fraudulent site (perhaps after clicking a link in an ad or email), please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams.

We take the security of our users' information very seriously and are constantly working to protect our community from scams. We appreciate you bringing this to our attention.

Take care,

Emma | OfferUp Support

Resposta da OfferUp

30/01/2025

Hi George,

Thank you for sharing your feedback with us. We sincerely apologize for the delay in responding to your concerns regarding fraud.

We are continuously working to improve our response times and overall service. Please know that we take such matters seriously and are committed to enhancing our platform's safety and reliability.

If you would like to discuss this further or if there's anything we can do to assist you, please reach out to our support team directly.

Resposta da OfferUp

30/01/2025

Hi there,

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustrations you encountered during your time on our platform. We strive to provide a seamless experience, and it’s clear we fell short in your case.

Your concerns about our verification process and customer service are important to us. We understand how crucial timely and effective support is, especially when you’re eager to sell your items. Please know that we are continually working to improve our systems and the support we offer.

If you decide to give us another chance, we would love to help you through the verification process or assist you with any other questions you may have. You can reach out through our support chat, and we’ll do our best to provide the assistance you need.

Thank you for your feedback, and we hope to see you back on OfferUp!

Avery | OfferUp Support