An app a company that does not have a real person ready to handle customer complaints CANNOT BE BUT ILLEGAL OR A SCAMMER JUST AS ILLEGAL WHEN TAKEN TO COURT OR DENOUNCED TO THE PROPER AUTHORITIES... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Tried to setup an account to sell an item. After 1 1/2 hours going through setup, I gave up. Process was horribly inefficient and would not let me complete the process.
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or i... Ver mais
A empresa respondeu
Offer up is a big scam website.Stay away from them. I advertised my plumbing business and paid a subscription for seventy five dollars for the month. After my post should've been live on their website... Ver mais
Informações sobre a empresa
Escrito pela empresa
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Informações de contacto
Broadway 1425, 98122, Seattle, Estados Unidos da América
- offerup.com
1,2
Muito mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
BAD VERY BAD 😞
Not Good, 3 days after Items posted they hidden the items at least you give them some sensitive information for promoting the items, if is not your items will hidden.
23 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Carmela,
Thanks for your feedback — I'm sorry you're having trouble with your listings. To investigate what happened, including any issues with paid promotions, please reply to the email from Trustpilot requesting more information. This will allow me to access your account details and look into your listings.
Regarding promotions, featured spots are shared between sellers, so items rotate. However, we'll be sure to check if your listing was removed while a paid promotion was active.
I look forward to resolving this for you!
Warmly,
Emma | OfferUp Support
Watch Out for Offerup Scam
Watch Out for Offerup Scam under "Gabriel Agosti" It is not Legit. Don't put a card number in the lookalike page. Thay ask for a current balance of the card to verify "That is a scam tactic"
The following is a paragraph from Offerup Support
"Upon review, the recent messages you received from the buyer named Gabriel Agosti is not a valid purchase or transaction. For a legitimate offer, the application should notify you regarding whether you choose to accept or decline the offer. Once accepted, a shipping label will be generated and sent either to your email or will appear in the message thread."
21 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi David,
Thank you for reaching out and for taking the time to warn others about scams. We understand your concern regarding the suspicious message.
The message this user sent you containing a fraudulent link did not come from OfferUp. Our official website is OfferUp.com. Be cautious of messages with links that appear similar, like 'OfferUp.id###.com'. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user.
If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately.
We appreciate you reporting this incident, as it helps us raise awareness and protect other users. We're committed to the safety of our community and are constantly working to combat scams.
Safety is our top priority, and we know these situations can discourage you from transacting online. Be on the lookout for profile badges like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.
We're also happy to provide you with some resources to help you identify scams on OfferUp. You can find more information on our Help Center page: https://help.offerup.com/hc/en-us/articles/360035054931-Identify-common-buying-and-selling-scams
Our team is always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing support@offerup.com if you have any questions.
Take care,
Emma | OfferUp Support
So many scammers
So many scammers they sell and don’t even have an account setup with OfferUp .Trying to get people to pay other ways.OfferUp needs to police the account a hell of a lot better than they do or someone needs to shut them down.
21 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Michael,
Thank you for sharing your feedback — I'm sorry you've encountered concerning activity on our platform. I sent you a request for more information so that I may follow up with you about your buying experience.
Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.
Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please feel free to email our team at support@offerup.com.
Take care,
Emma | OfferUp Support
They failed to keep my account…
They failed to keep my account information safe from hackers my account was locked. When I had tried to log in I had no success when I finally did get back in it lasted 3 days before my account was closed due there terms and conditions . I have never posted anything on offer up I buy tools house hold furniture etc. They are accusing me of posting something illegal . I got no date when or what they saying it was all I know is they failed to keep my info secured and now there blaming me for and deactivated my account for some thing I didn't do . I know there are lots of other people out there that they have done this to .I have been in contact with them and they are helping me with what coarse of action to take . Anyone who reads this and is suffering they same treatment . Take action because if not they will make you look bad for nothing because that's how they make a profit
17 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Jose,
I'm sorry about the trouble you've faced regarding your account. I've passed your information along to our escalations team who will investigate and be in touch with you via email. If you have any questions in the meantime, please reach out to us at support@offerup.com
Take care,
Emma | OfferUp Support
Good ratings not showing up, only bad
My good ratings from people are not showing up, not letting me reach a 5 star. There is a glitch in the rating system. Terrible rating system. Beware.
16 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Mary,
Thank you for taking the time to share feedback about our rating system. I'm sorry to hear your ratings aren't displaying accurately. Without your account info, I'm unable to investigate further. Please reach out to us at support@offerup.com and our team will be happy to look into this for you!
Take care,
Emma | OfferUp Support
NO SELLERS PROTECTION & NO ACTUAL CUSTOMER SERVICE AT ALL!
I have used OfferUp for years & it was a great app that I would have about equal success selling as I do on Craigslist... Then shortly after they started offering the shopping option I posted an iphone for sale that I had found between the seats in a car I'd bought.. I didn't use iPhones so wasn't familiar with "cloud locked" & I was able to open & use the phone on the Internet & apps, I also checked the IMEI & blacklist which showed it was Not stolen or blacklisted so I posted it thru their shipping & had a few people asking with one asking questions for a week or more thru OfferUp I made it clear that I didn't know what cloud or google locked was & that I was able to use it on the net & the apps & also gave them the info of the phone to check for themselves which they did & confirmed it's wasn't stolen or blacklisted before agreeing to but the phone so I shipped it thru OfferUp & then I heard nothing for i think 4 or 5 days when the buyer starts saying the phone is cloud/ google locked & for the 10th time at least I said "I don't know what that is & confirmed that they were able to open & use it on the net just as I was.. after a back & forth I offered to try to contact the person who's name was in the phone again (I had already done so a few times without response before selling it) & see if they would mind removing the lock as it wasn't stolen & hadn't been used in 6 to 8 months (again buyer confirmed before agreeing to buy it) I tried again, no response & the buyer stopped responding so I assumed they figured it out but then noticed I hadn't received payment or heard a single thing from OfferUp? They hold payments in an escrow accnt as part of their shipping option for a fee... So I contact OfferUp support & was floored by their response which simply said that the buyer said the phone was stolen so they cancelled the transaction, returned the the buyers money & were having the buyer ship my phone back to OfferUp!?! WTF... I respond asking why would they would do anything like that without even attempting to get my side of it & they say that they took that action after investigating & determining the phone was stolen, if I continued to sell stolen goods I'd be banned & that was all they could tell me for security reasons which is COMPLETE BS! It's a site for selling used goods NOT some national security risk!!! How can you possibly do any kind of "investigation" without getting both sides & if they simply checked our message exchange on their site it was clear that I gave the buyer the phone info which they checked themselves & confirmed IT WAS NOT A STOLEN PHONE & STILL SHOWED NOT TO BE STOLEN AFTER THIS CRAP! So it's still a mystery what they do as an investigation? How they determined that a longtime customer with only good reviews was without question the bad one here but from my prospective all they did was help someone scam me out of my item or they ended up stealing my phone? They won't say if the buyer ever actually sent the phone to them "for security reasons"? On TOP OF THAT WHO THE HELL DO THEY THINK THEY ARE TO CONFISCATE ANYTHING & REFUSE INFO ON IT TO THE PERSON WHO IS CLAIMING OWNERSHIP!!! WHERE IS THEIR SELLERS PROTECTION CONSIDERING WE TAKE ALL THE RISK!? I will add that I was a seller with probably 2 or 3 years of history on the app & NO BAD REVIEWS... The "buyer" was very new with little to no history & they screwed me on their word WITH ZERO OPPORTUNITY GIVEN TO THE PERSON IN GOOD STANDING & WHO IS THE ONE TAKING ALL THE RISK THAT IS ALLOWING THEM TO GENERATE THAT EXTRA REVENUE... ME! YET THEY OFFER ZERO CONSIDERATION, ZERO PROTECTION, & AFTER SEVERAL Attempts TO CONTACT & REPEATED REQUESTS TO BE CONTACTED BY A LIVE PERSON FROM OFFERUP OR EVEN FOR A NUMBER THAT I CAN CALL TO TALK TO ONE.......... THEY DON'T EVEN HAVE THE DECENCY TO RESPOND AT ALL!?! Since this happened it pretty clear that they definitely limit the exposure of posts that are not paying for their "boost your ads" option bcuz views & sales thru this app have been almost non-existent & many of the messages that do come seem to be fake as the questions don't make sense & they often don't respond but either way this app has been ruined by whomever has been running it & the stupidest thing they've done is Not providing any place for human contact!!!
Here is how backwards the people running offerup are... I tried everything i could to contact them & requested they have someone contact me probably a dozen times which they completely ignored & yet the day i write this review they try to keep it from going public by requesting more info... WHAT A JOKE!!!
17 de janeiro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Troy,
Thank you for taking the time to share your experience selling on OfferUp. I'm so sorry to hear how frustrating it was for you, between the iPhone sale and the difficulties you've encountered with our support team.
We're committed to providing a trusted and fair marketplace for both buyers and sellers, and we're always working to improve our processes and ensure our users have a positive experience on OfferUp.
To look into your specific situation, I've sent you an email (ticket #103771509) requesting some additional information. In the meantime, please know that we value your feedback and are taking steps to address the concerns you've raised.
Thanks for your patience and understanding.
Looking forward to your reply,
Emma | OfferUp Support
Why are there five stars
Why are there five stars? The site must be designed for people to sell stolen products, because I will toss it in the trash before selling for those prices. I have never sold anything through that site. I list them then eventually sell them elsewhere. People will offer $1 for a brand new Lamborghini with the title. I'll buy that block of gold valued at 50K for $1 if you ship for free.
8 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Bill,
Thank you for taking the time to share your experience. I understand your frustration with lowball offers. We take the matter of stolen goods very seriously and have measures in place to prevent it. If you notice anything suspicious, please report it within the app.
Also, we have a variety of resources available to help you sell successfully on OfferUp. You can find them here:
- Posting an item: https://help.offerup.com/hc/en-us/articles/360031987592-Posting-an-item
- Cover photo tips: https://help.offerup.com/hc/en-us/articles/360031995352-Cover-photo-tips
- Selling tips: https://help.offerup.com/hc/en-us/articles/360032334651-Selling-tips
We appreciate you being part of the OfferUp community and value your feedback. If you have any further concerns, please don’t hesitate to reach out.
Take care,
Emma | OfferUp Support
Absolutely horrible
Absolutely horrible, permanently banned for absolutely no reason . They give you no reason.
I will never use this app again , I prefer eBay , Mercari, Craigslist anyhthing over OfferUp
13 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Thanks for sharing your feedback, Chris. I'm sorry to hear about your account ban and that you feel it wasn't explained clearly.
Through Trustpilot, I sent you a request for more information but did not hear back. Without your account details, I can't review your account directly.
Our Community Guidelines and Posting Rules provide a comprehensive overview of prohibited activities. The reason for the account restriction will be covered within these articles:
- Community Guidelines: https://help.offerup.com/hc/en-us/articles/360031988352-Community-Guidelines
- Posting Rules: https://help.offerup.com/hc/en-us/articles/360031988292-Posting-Rules
Please follow up with support@offerup.com if you have additional questions.
Take care,
Emma | OfferUp Support
Offerup is a scam
They have issues when is time to payout, numerous pop ups from. Diffrent sites, my phone has gotten a virus and it started after I downloaded the offer app application, this site has alot of issues!!!!!!!!
2 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Elena,
I'm so sorry to hear about the issues you're experiencing with payouts and ads! I appreciate you taking the time to share your thoughts.
Our team would be happy to troubleshoot your payout issue. Typically this happens when Stripe, our payment processor, requires further account information. If you're still having trouble receiving a payout, you can reply to our Trustpilot email requesting more info and I'll follow up directly, or reach out to us at support@offerup.com.
I understand ads can be disruptive at times. Ads help keep the core OfferUp experience free and help us invest in new features to make the app even better. I'll be sure to relay your feedback to the team.
As for the virus, mobile apps go through a rigorous security vetting process, and it's very unlikely that the OfferUp app itself was the source. I recommend running a scan with your preferred antivirus software.
Thank you again for sharing your feedback with us.
Take care,
Emma | OfferUp Support
Warning: Stay Away from OfferUp
OfferUp takes advantage of its customers and refuses to cancel accounts when requested. This led to my account going negative and incurring overdraft fees. Instead of canceling as asked, they respond with empty promises like, "We’ll call you," which is just a tactic to retain customers. To make matters worse, they billed me again without authorization.
Their ads are ineffective, and the app is now cluttered with intrusive pop-up advertising, making it frustrating to use. OfferUp only cares about their bottom line and shows concern for customers only when it benefits them. I strongly recommend avoiding this greedy company.
2 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi there,
I sincerely apologize for the negative experience you had while trying to cancel your OfferUp account. I understand your frustration, hopefully I can help clarify the situation.
Since we haven't received a reply with more details here on Trustpilot, we can't access your account information. The most common reason for unexpected charges is a subscription. Cancelling these happens directly through your App Store or Google Play account, not the OfferUp app itself. Please note that we are unable to cancel subscriptions on your behalf.
There's a helpful guide at the bottom of this article to assist you: https://help.offerup.com/hc/en-us/articles/16354037338900-Buying-a-monthly-listing-subscription
We value your feedback and want to ensure a positive experience. If you have further questions, please reach out to our support team through the methods listed on our Help Center: https://offerup.com/support/contact-us?article_id=360061946731
Take care,
Emma | OfferUp Support
En sus inicios era muy buena despues se…
En sus inicios era muy buena despues se volvio una basura
4 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Lui,
Thank you for your honest feedback. We're sorry to hear you feel OfferUp has declined in quality. It's disappointing to know we've fallen short of your expectations, and we're committed to regaining your trust and improving the platform.
I've sent you a request for more information. I'd like to follow up with you directly and learn more about the specific issues you've experienced on the platform. This will help us better understand where we've fallen short and how we can improve.
We value your past contributions to the OfferUp community and hope you'll give us another chance as we work to make things better.
Take care,
Emma | OfferUp Support
Extremely poor place to post items for…
Extremely poor place to post items for sale. Items that are scams and should be flagged are not. Legitimate items posted are. Extremely difficult to post. Posting Guidelines are vague.
3 de janeiro de 2025
Opinião espontânea
Resposta da OfferUp
Hi Hector,
Thank you for sharing your feedback with us. I'm sorry you've had a tough experience on our platform.
I sent you a request for more information so that I may follow up with you about your posting experience. My hope is to either provide direct assistance or gain a better understanding so we can pass your feedback along to our product team to address the issue. I'm also hoping to hear your thoughts regarding examples of where our posting guidelines could be clearer, which will help us make them more useful for you and the community.
Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.
Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please feel free to email our team at support@offerup.com.
Take care,
Emma | OfferUp Support
OfferUp has lost their integrity. RIP.
Been using this for years as experiences and pricing is much better than greed of EBay and safer than Craigslist or FB Marketplace…but as with every good product, this company has lost it’s integrity and has become a GIANT TEMU and AD service, and littered with obvious scams. First, you have to struggle finding real products you’re searching for because there is no differentiation between them and ads. Then, when you win the lotto and find something you’ve been searching for, then you’ll be hit with a multitude of other ads. Their answer to everyone is simply to buy the ‘Premium Package’ to supplement their greed by double-dipping. It’s a shame, and as the old adage goes, All good things must come to an end. RIP OfferUp, you had a good run.
26 de dezembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Richard,
Thanks so much for sharing your honest feedback. I really appreciate you taking the time to write such a thoughtful review, especially given you've been a long-time user. It means a lot to us that you've been part of the OfferUp community for so long, and it definitely hurts to hear that you feel we've lost our way.
I understand your frustration about the ads and how they can make it harder to find what you're looking for. It’s definitely a balancing act for us — we want to keep OfferUp accessible to everyone, and ads are part of how we do that. They help us keep the core experience free and allow us to invest in things like safety features, new tools, and app improvements. I also hear you on the Premium subscription — I know it can feel like we're pushing it, and that's not our intention. We created it as an option for folks who prefer an ad-free experience and want some extra perks, but we absolutely want the core OfferUp experience to be valuable for everyone, regardless of whether they subscribe.
I also want to acknowledge your concern about scams. Keeping our community safe is a top priority for us, and we're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so that our team can look into it; scammers are always evolving, and this helps us stay one step ahead.
We value your perspective, and I’ll be sure to share your feedback with our product and engineering teams. We’re always trying to find ways to improve our platform, and input like yours helps us prioritize what matters most to our users.
It's tough to hear that you feel we've lost our integrity, and I want to assure you that’s not something we take lightly. We genuinely appreciate you being part of the OfferUp community, and we hope you'll stick with us as we continue to work on making the platform better.
Take care,
Emma | OfferUp Support
What on earth has happened to Offerup…
What on earth has happened to Offerup since late November 2024. Not one sale in December since the shipping rates went up. They never answer any request from a seller. I,m very disappointed with this app. I sold pretty good all year long, as of late November not one sale has come in. I don,t know if my account has been suspended or what? But all I know is not one inquiry has been done.
1 de dezembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi there,
I'm sorry that you've experienced a lack of sales this month. I've sent you a request for more information and would be happy to look into this for you.
Take care,
Emma | OfferUp Support
Just wanted you to know that your site…
Just wanted you to know that your site has turned trash especially the garbage cars posted for sale all garbage
24 de dezembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Summer,
Thank you for taking the time to share your thoughts. We're always looking for ways to improve, so any further details or examples you can provide would be helpful as we work on enhancing the car listings section. Our team is actively monitoring listings, and we encourage you to report any suspicious or inaccurate posts for them to review. I've also requested more information from you so I can follow up via email and investigate the specific listings you mentioned.
Take care,
Emma | OfferUp Support
I’ve been using this app for years and…
I’ve been using this app for years and it is more and more becoming a waste of time. People want you to give you the items for free, they often do not show for meetings after you have given them your address and OfferUp does not note that on people’s profiles. It’s all about ads, ads, ads, ads and money $$$ anymore for this site. I’ve had high quality items posted for months with nothing and listed for dirt cheap. This app has zero traffic it’s obsolete I think I’m gonna delete it soon.
21 de dezembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Eric, thanks for taking the time to share your feedback with us. I understand how frustrating it must be to experience no-shows and not see your items selling, and I'm sorry to hear you've had this experience. I'd like to touch on each of your concerns.
Meeting up with buyers and sellers is a key part of the OfferUp experience, and we want every interaction to be positive. Before meeting up, check a user's profile for ratings and reviews to get a sense of their reliability. For your safety, we always recommend meeting in a public place with good lighting, plenty of people, and ideally, camera surveillance. Avoid meeting at your home. If a buyer or seller doesn't show up at your agreed-upon time and place, please report them in the app.
I totally understand how ads can be frustrating. Ads allow us to keep the core OfferUp experience free and help us invest in new features to make the app even better. If you’d prefer an ad-free experience, we do offer a subscription option called Premium that includes other benefits, as well.
I am sorry to hear your items haven't moved yet. If these listings are under 20lbs, be sure to enable shipping if you haven't already. Your listing will be viewed not just locally but by shoppers nationwide. We're also constantly working to increase user engagement and connect buyers and sellers.
Thank you again for sharing your feedback — I'll be sure to pass your thoughts along to the right teams. We’re always working to improve the experience, and input like yours helps guide those changes.
Take care,
Emma | OfferUp Support
greedy thief’s now they r charging for…
greedy thief’s now they r charging for ads :)) and they will block your account for funny reasons even if u have 1000000 all positive reviews and they will not block criminals accounts which is they r posting all day long illegal items and OfferUp allows them to run the show.Do not trust OfferUp .
17 de dezembro de 2024
Opinião espontânea
Resposta da OfferUp
Hey there!
Thank you for sharing your thoughts with us. We really appreciate your feedback! We understand that some of the recent changes with ads and account management can be a bit frustrating, and we want to assure you that we’re committed to creating a safe and enjoyable marketplace for everyone.
If you have any specific concerns about your account or if you’ve noticed any suspicious activity, please don’t hesitate to get in touch with our customer support team. We're here to listen and help you out!
Thanks again for reaching out, and we hope to make your experience with OfferUp a positive one!
Warm regards,
Avery
Every time I try to contact or make an…
Every time I try to contact or make an offer I don't get a response from seller and, they keep having the item for sale for months. I wish offerup will discontinue long term adds that doesn't responde.
13 de dezembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Javier,
Thanks for sharing your experience with unresponsive sellers. I'm really sorry that you didn't hear back about your offer, I understand how discouraging that can be.
To provide some insight, there are a few reasons this might happen — users may turn off notifications, stop using the app without removing their listings, or simply not reply to offers. While we can’t penalize users for not responding to offers, please know that inactive listings are eventually archived to help keep the marketplace current.
To save yourself the hassle, I recommend looking out for the Responsiveness tag on a seller’s profile. This indicates how quickly they typically reply and can help you connect with someone more likely to respond promptly. You can learn more about it here: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation
Thank you again for leaving a review and sharing your feedback. I’ve made sure to pass it along to the team.
Take care,
Emma
OfferUp Support
Offer up is just a TEMU add anymore
Offer up is just a TEMU add anymore . Not sending any money overseas . I wish it would just stop with foreign adds
10 de dezembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi there,
Thank you for your feedback and for being a part of the OfferUp community! We really appreciate you taking the time to share your thoughts with us.
I completely understand that ads can be distracting, but they help us keep the app free for most of our users. I’ve made sure to share your feedback with the team.
If you’d prefer an ad-free experience, our Premium plan includes that and other exclusive benefits. You can even try it free for 3 days to see if it’s the right fit for you. Learn more here: https://help.offerup.com/hc/en-us/articles/10542076242964-About-OfferUp-Premium
We’re always looking for ways to improve and value input like yours. Thank you again!
Take care,
Emma
OfferUp Support
Account deleted for no good reason.
I used to sell locally on OfferUp. Then, with 743 5-star reviews under my belt, my account got deactivated without warning or reason given. For six months I tried to get it back and I got a number of meaningless prefab responses. OfferUp simply refused to solve the problem. Customer service at this company is non existent. It is clear though that scammers seem to have unrestricted access. Too bad I can't less than one star.
5 de dezembro de 2023
Opinião espontânea
Resposta da OfferUp
Hi Reno,
Thank you for sharing your experience, and I’m truly sorry for the challenges this situation has caused. I understand how important your account—and the trust you’ve built with your 743 5-star reviews—must be to you.
I wanted to follow up and let you know I’ve emailed you directly regarding your account under ticket #103388024. From our end, your account is active and not disabled. The email includes instructions to reset your password and regain access, which should resolve the issue. If you encounter any difficulties or still can’t access your account, please reply to my email.
I hope this helps clarify things, and I’d love for you to consider rejoining OfferUp.
Take care,
Emma
OfferUp Support
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.