An app a company that does not have a real person ready to handle customer complaints CANNOT BE BUT ILLEGAL OR A SCAMMER JUST AS ILLEGAL WHEN TAKEN TO COURT OR DENOUNCED TO THE PROPER AUTHORITIES... Ver mais
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Leia as opiniões dos outros
Tried to setup an account to sell an item. After 1 1/2 hours going through setup, I gave up. Process was horribly inefficient and would not let me complete the process.
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or i... Ver mais
A empresa respondeu
Offer up is a big scam website.Stay away from them. I advertised my plumbing business and paid a subscription for seventy five dollars for the month. After my post should've been live on their website... Ver mais
Informações sobre a empresa
Escrito pela empresa
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Informações de contacto
Broadway 1425, 98122, Seattle, Estados Unidos da América
- offerup.com
1,2
Muito mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Purchased a Painting - Received a Magazine Page
I wanted to share my negative experience when using Offer-Up for the first time.
I had purchased a painting and received a magazine page. Additionally, the glass in the frame was broken. I reported the issue within the 2 days “Protection” time window. Offer-Up provided a label but because I was not able to send it back within 7 days, they are advising me now I am not eligible for refund.
I am putting it out there if someone else received items that were not as advertised. In my case, it was a framed magazine page !
Republic Act No. 7394 was enacted primarily to protect the consumers against hazards to health and safety, and against deceptive, unfair and unconscionable sales acts and practices.
No return policy will be applicable in case of fraudulent activities but yet, Offer-Up does not want to take the responsibility.
23 de outubro de 2024
Opinião espontânea
Resposta da OfferUp
We understand your frustration with the recent experience you had with our platform. We strive to provide a safe and secure marketplace for our users, and we are disappointed to hear that your purchase did not meet your expectations.
We appreciate you bringing this to our attention and will review your case to ensure we are upholding our commitment to providing a positive experience for all our users.
Worst scammiest webste ever
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or if you want to buy, whether the item being sold is by a scammer. I've had absolutely zero luck doing buying or selling.
Total waste of time.
You're better off doing fb marketplace which is a tad bit better.
Beware! Scammers CONGREGATE here.
31 de outubro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Claudia,
I'm sorry to hear about your experience with our platform. I can understand how frustrating it must feel to navigate the buying and selling process when scammers make it more challenging. Keeping our community safe is our top priority; we actively ban accounts that violate our guidelines and continuously update our procedures to address evolving challenges.
Here are a few tips to help you stay safe on OfferUp:
- Check a seller’s or buyer’s verifications, such as phone, email, and TruYou, as well as their ratings and reviews.
- Trust your instincts and back out of the sale or purchase if something doesn't feel right.
- Report any concerning behavior so we can take steps to improve the experience for everyone.
I truly hope your next experience with OfferUp is more positive. We’re here to support you along the way!
Take care,
Emma
OfferUp Support
DON’T CLICK ON THE 3 DAY FREE TRIAL!!!
DON’T CLICK ON THE 3 DAY FREE TRIAL!!!! Is merely a scam! They immediately charge u $19.99 and u are left wondering how they got your charge card information!!! They told me they get it from Apple Pay. Plus, u can’t cancel. Nowhere to cancel! Here is my OfferUp request number which is useless because u get no refund. In case anyone starts a class action suit I want to join in. Support Request # 103062920.
27 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Patrick,
Thank you for sharing your experience with us. I’m sorry to hear about the frustration you’ve encountered with the Promote Plus trial.
After reviewing your account and chat history, it looks like you signed up for the 3-day free trial on Nov 23rd. To activate the trial, a card on file with the App Store is required, and it’s important to cancel before the trial ends to avoid being charged. Since the subscription wasn’t canceled by Nov 26th, your card was charged. Please know that we don’t have access to your card information, as that’s managed through the App Store.
If you haven’t already, you’ll need to cancel your subscription directly through the App Store, as we’re not able to do that on your behalf. Our support agent shared the steps for managing your subscription with you via email this past Thursday, Nov 28th. After you’ve successfully canceled, your Promote Plus subscription and the associated benefits will remain active until they expire on Dec 23rd.
We truly aim to provide the best support and a positive experience for all our users, and we kindly ask that all communication stays respectful. Our team works hard to assist everyone, and we want to ensure a pleasant environment for everyone involved.
I hope this helps clear up any confusion. Please follow up with us on your support ticket if you have any lingering questions.
Take care,
Emma
OfferUp Support
I was informed yesterday that my item was deleted …
I was informed yesterday that my post for selling an Antelope taxidermy head was deleted due to their Prohibited Items Guidelines but yet 2 other “same” items remain for sale. Offer Up explained you are not allowed to sell, gift, rehome or adopt LIVE animals. This Antelope was hunted legally with a valid hunting license. No where on my posting description do I imply that it is a live animal. I listed as wall decor. Antelope are not endangered.
I expressed my concern that they may be using an artificial intelligence algorithm to locate questionable items on their platform and should have a human review each case before they arbitrarily delete the post.
I addressed the issue with them via email and reported the other 2 similar items and told them I would file a complaint with the
FCC if they didn’t remove the other posts,
they threatened me that they would close my account if I continued to comment or complain.
I feel that my item was tastefully posted, it is a beautiful piece of artwork and was listed at a reasonable and fair price.
I agree with others that have posted that some items are shown in poor context, dirty, used and/or just disgusting.
While OfferUp is operating a commercial platform they should have resources in place to reach out to Sellers and give them a chance to rewrite descriptions/headings before they delete posted, legal, items. There are many other
platforms like Craigslist, Facebook Marketplace that are very good competitors that look forward to your business.
Please look into those other companies if you are dissatisfied with the OfferUp platform.
If your item is fairly priced, try these other avenues of selling.
Or have a really good Garage Sale!
Good Luck
25 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Candace,
Thank you for taking the time to speak with me directly about your experience. I appreciate your receptiveness and the opportunity to address your concerns.
I want to sincerely apologize for the wrongful removal of your listing and the confusion caused during this process. After reviewing the situation with our team, we confirmed that your pronghorn antelope listing complies with our guidelines and have restored it.
Thank you again for bringing this to our attention. We truly value your feedback and are glad we could resolve this for you.
Take care,
Emma
OfferUp Support
Banned on OfferUp, don’t know why
I received notice that I’m being banned from OfferUp for somehow violating community guidelines and posting rules. I have no idea how I violated anything. The only thing I can think of is the background choice I used to post some hand me down’s from my daughters clothes. I used Pixel cut to make a prettier background to post some hand me downs children’s clothes. I made sure to edit out the Pixel cut logo from the background pic. So I’m super confused as to how I violated anything and the email was unprofessional after I asked how did I violate anything upon which they wouldn’t elaborate, but after reading all the reviews NOW, it’s best it happened now rather than later or else I would’ve gotten scammed. Just wish I read the reviews earlier. OfferUp is absolute trash.
22 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Emma,
Thanks for sharing your experience. I understand how confusing and frustrating it must feel to lose access to your account without clarity on the specific reason.
While I can’t go into the details of individual account reviews publicly, accounts are sometimes removed due to inconsistencies in profile details and/or listings. OfferUp’s guidelines are in place to help create a safe and trustworthy community for all users, and we appreciate your understanding in this matter.
If you have additional questions, please follow up with our support team directly.
Warmly,
Emma
OfferUp Support
CS is so horrible and frustrating I’m a…
CS is so horrible and frustrating I’m a seller on offer up and tell me why you already gotten my money and the buyer already reviews the order within the 2 days space and it’s almost 2 month now and I am still yet to get paid for the item this is been going on and it need to stop I need my money
21 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Phunmi,
Thanks for sharing your contact info so I could look into this for you. I see you recently chatted with one of our support agents, and the good news is your payment successfully went through on November 25th!
Occasionally, payouts can hit a snag due to banking info needing an update or other factors. If you ever notice a delay, we’re always happy to take a closer look and help get the wheels turning (and money flowing!) smoothly again.
You mentioned a having tough experience with our customer support, but I couldn’t find any other messages within the last few months associated with your email. If there's an instance I'm not seeing, we would like to know about it. Please follow up with us via email.
Thanks for your patience, and I hope this clears things up.
Take care,
Emma
OfferUp Support
Empty delivery, not reliable
Worst experience after using them many times and still using them, but I bought something for $35 that the only thing I received was an empty bubble envelope! I contacted offer up many times and explained everything and didn’t do anything, saying that the 2 day inspection period had ended and that was only for merely hours and gave them all the evidence and stuff never did anything
19 de julho de 2024
Opinião espontânea
Resposta da OfferUp
Thank you for bringing this to our attention. I’m sorry to hear about your experience with receiving an empty package and for the frustration caused by the lack of support during your initial contact with us. I appreciate you providing your account information so I could investigate and resolve the issue. I’ve also sent you an email directly to share more details about the resolution.
We’re grateful to have you as part of the OfferUp community and value that you took the time to share your thoughts with us. If you have any further concerns, please don’t hesitate to reach out — we’re here to help!
Warm regards,
Emma
OfferUp Support
Don’t give them your credit card…
With all the One star reviews I think all of us need to get together and file a class action lawsuit against this company. They are not transparent. They do not want to be helpful in anyway form you’re talking to them they send you a link you click on it. You’re lucky if you get a second to review it this is not the way to run a business class action lawsuit is the way to go?
Don’t give them your credit card because they charge it claiming to give you a three day free trial. Put OfferUp out of business they are not legitimate or transparent. There’s no way to get a hold of them.
14 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Terry,
At OfferUp, we strive to create a reliable and friendly marketplace for everyone. When signing up for a promotion subscription, you are granted a 3-day free trial. If not canceled within the 3-day period, your card is charged for a monthly subscription. If you have any concerns about charges or questions about our services, we’d love to help!
Please contact our customer support team through the app or our website anytime, and we’ll do our best to assist you.
I miss let go OfferUp is a total joke I…
I miss let go OfferUp is a total joke I keep receiving messages about items for sale that I am selling myself that they want me to buy everyday I get a new message from OfferUp of listings of things that are similar to what I'm selling now why would I want to buy those things if I'm trying to sell those kind of things myself Don't use this app it is terrible
12 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hey Shawn,
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive notifications that don't align with your selling goals. Our aim is to provide a platform that effectively connects buyers and sellers.
We'll consider your concerns as we improve our service and notifications. If you have any other suggestions or need assistance, please contact our support team. Your input is invaluable to us, and we appreciate your patience.
Bull 💩
I have bought so many things on here and None of them have ever been shipped out and I paid full asking price for the items as Buy it now , Sellers don’t respond to questions or respond to anything. I just about had it 🤨
3 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Adrian,
Thank you for sharing your experience with us, and I’m so sorry to hear that some sellers haven’t followed through on items you wanted. I understand how frustrating it must be to pay for an item, only to be met with no response.
Since sellers are responsible for updating their listings, please keep in mind that they may forget to update an item's availability, or may not be actively checking their notifications. To help, I recommend messaging the seller beforehand to confirm availability, especially when using the Buy It Now feature.
Thank you again for your feedback. We’re committed to improving the experience and appreciate your patience as we work toward a better marketplace for users like you!
Emma
OfferUp Support
Worse place to sell anything
Worse place to sell anything. Going down hill fast. Do not use this app you will be very very disappointed. They bought out let go I sold on let go. I can’t sell anything on offer up. All they want is advertisers. So by using this app you’re just allowing them to use you to get new advertising customers. Just using us sellers and buyers as Guinea pigs to do their dirty work. Worse app ever. Facebook you can get triple the money. And have people willing to be fair. All failure here. They suck.
10 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hey Tim,
Thank you for sharing your experience with us. I’m sorry to hear that you’ve been disappointed and that selling hasn’t been as successful as it was for you on Letgo. Since merging with Letgo, we’ve been working to make improvements that better connect sellers and buyers while also supporting our marketplace’s sustainability.
We genuinely appreciate sellers like you and are committed to making OfferUp a place where users can find fair, reliable transactions. I’d be happy to share tips or help troubleshoot any issues to make sure you’re set up for success - Trustpilot will send you an information request form and I'd be happy to reach out to you directly, if you like. Thank you again for your feedback, and we hope to be able to better meet your expectations moving forward.
--
Emma
OfferUp Support
Scammed by someone Offerup verified as a TruYou seller
I had the unfortunate experience of getting scammed after purchasing a MacBook off of OfferUp. The seller had TruYou verification which you would think would make you feel safe in your transaction, but it seems like just about anybody can get the badge.
When I had contacted OfferUp support about the matter, they gave me no help in retrieving my funds and no followup explanation on what happened with the user. A very frustrating experience with no resolution. I would have hoped some accountability would have been taken given OfferUp had verified a scammer.
8 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Subject: Request for More Information
Hi Chris,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this can be. We’d like to gather more information from you so we can investigate your issue further.
We look forward to hearing back from you!
Refused to give refund for $300 fake Dyson even with proof
Offerup claims to offer a 2-day refund policy if an item is shipped and has issues. I bought a Dyson Airwrap and had it shipped, and it arrived at 11am on Monday. I had work on Monday and Tuesday, but Wednesday morning I was able to go to the Dyson store and get proof that it was fake. I submitted a refund request at 12pm but since it had been 49 hours they told me to kick rocks, and they just happily gave my money to a scammer with no way to get it back except asking the scammer really nicely. Nowhere on their website did they say that the refund policy was EXACTLY 48 hours, and it's crazy that they won't help you AT ALL if you tell them even an hour too late that they sold you a piece of junk.
17 de outubro de 2024
Opinião espontânea
Resposta da OfferUp
Hi Craig,
Thank you so much for reaching out and sharing your experience with us. We’re really sorry to hear about the trouble you had with your recent purchase of the Dyson Airwrap. We completely understand how disappointing it can be to receive something that doesn’t meet your expectations, especially when it’s a gift.
Our buyer protection policies are in place to help create a safe marketplace, and we do our best to communicate these guidelines clearly. We’re sorry for any confusion regarding the 48-hour timeframe for refund requests. We know that can be tight, especially when it comes to verifying an item’s authenticity, and we appreciate your understanding.
I'm making an exception and will open a claim for this sale. Can you provide pictures and documentation supporting your claim of the counterfeit item? Please do so in our communication on BBB.
Looking forward to hearing back from you.
Kind Regards,
Avery N.
Sr. Escalation Specialist II | OfferUp Customer Support
I was banned by offerup without ever buying or selling anything
I was banned by offer up for violating their terms of service without ever trying to buy or sell anything and their customer service department appears to simply be an illusion. Worst app ever. Facebook marketplace is soooo much better.
3 de novembro de 2024
Opinião espontânea
Resposta da OfferUp
Hello,
Thank you for reaching out and sharing your account details so I could look into this for you. I’m very sorry for the frustration you experienced with your locked account. It appears a technical issue mistakenly caused this, but I’ve gone ahead and resolved it, so your account should now be fully accessible.
I appreciate the chance to set things right, and I'm hopeful for your future experiences on our platform. Please don’t hesitate to reach out if you need anything.
Good luck buying and selling!
Emma
OfferUp Support
Nice app just you need to pay if you…
Nice app just you need to pay if you want to sell
17 de outubro de 2024
Opinião espontânea
Resposta da OfferUp
Glad to hear you're enjoying the app!
While we do have paid options to promote listings, most people sell without spending a dime. Adding detailed photos, an accurate description, and fair pricing really helps your items stand out. Plus, quick responses go a long way to keep buyers interested and build up your profile as a trusted seller.
If an item isn’t moving, sometimes refreshing it with new photos or updating the details does the trick. Little adjustments can make all the difference!
Thanks again for the feedback, and happy selling!
Emma
OfferUp Support
Offerup erases bad google and app store…
Offerup erases bad google and app store reviews.
Real reviews are here. This app is very bad. Don’t use it.
29 de outubro de 2024
Opinião espontânea
Resposta da OfferUp
Thank you for sharing your concerns. We’re committed to transparency and truly value feedback from all users, whether positive or constructive. Reviews are essential for improving our app, and we do not remove reviews on Google Play or the App Store unless flagged as spam or inappropriate.
If you're facing any specific issues with the app, we’d love to hear it! Our team is here to help.
A Once-Great Marketplace Ruined by Ads, Glitches, and Scams
EDIT after OfferUseless' response:
Emma, I appreciate the response (NOT REALLY), but it only solidifies why I’m moving on from OfferUp. Ads are a necessary part of free apps, but they shouldn’t make using the app unbearable. Suggesting a subscription to avoid disruptions feels out of touch, especially when these issues weren’t so problematic before the merger with Letgo. The frequent glitches with posting, editing, and even basic functionality are only magnified by these ads. As for reviews, whether they're disabled or not, the inflated rating is misleading given how much OfferUp has changed. At this point, even well-meaning responses like yours come off as dismissive rather than helpful.
Original:
I used to love OfferUp, but it’s time to move on. Since merging with Letgo, this app has been on a steep decline. The ad overload is unbearable—not just simple banners, but pop-up ads that completely interrupt the user experience. I'm all for ads to support a product, but OfferUp has gone too far. Even basic searches are now filled with irrelevant results, similar to Letgo's past issues.
Posting and editing listings is hit-or-miss. Sometimes it lets me edit, sometimes it doesn't. And photo uploads? Good luck—it can take half an hour just to post one item because of constant glitches. Add to that the rampant scams and fake listings that go unchecked, and it's just not worth the hassle anymore.
What’s most frustrating? They’ve disabled reviews on Google Play, so that inflated 4.4-star rating is incredibly misleading. It's as if they know the app is failing and want to hide it. OfferUp had so much potential, but without major improvements, it’s just become an annoying, unreliable mess.
28 de setembro de 2024
Opinião espontânea
Resposta da OfferUp
Hello,
Thank you for sharing your feedback. I’m sorry to hear that your experience with OfferUp has been frustrating lately, and I appreciate the details you’ve provided.
I understand how disruptive ads can feel, especially when you’re trying to browse with ease. Ads allow us to keep OfferUp free for most users, but we also offer a premium subscription option if you'd prefer an ad-free experience.
Regarding the app’s functionality, I apologize for the difficulties you’ve encountered with editing listings and photo uploads. Our team is continually working on improvements, and reports like yours help us identify areas that need attention.
As for reviews, I’d like to clarify that we have not disabled them on Google Play. Feedback from our users is important to us, and we welcome both positive and constructive reviews to help us grow and improve.
We couldn’t locate an account linked to the contact information you provided, but if you still have any ongoing issues or need additional assistance, please don’t hesitate to reach out to our customer support team at help@offerup.com
Thank you for taking the time to reach out, and we’re here to help however we can.
Warm regards,
Emma
OfferUp Support
Sucks sucks sucks doesn't work like…
Sucks sucks sucks doesn't work like Craigslist
27 de outubro de 2023
Opinião espontânea
Resposta da OfferUp
I'm sorry to hear that you have been encountering issues with the platform. We are always working to improve the overall performance and usability of OfferUp, and we appreciate your feedback.
ABSOLUTELY HORRIBLE COMPANY!!
ABSOLUTELY HORRIBLE COMPANY!!! DON'T BOTHER JOINING! ONCE YOU SELL SOMETHING THEY DON'T AGREE WITH, THEY BOOT YOU FROM THE SITE FOREVER!!!
2 de outubro de 2024
Opinião espontânea
Resposta da OfferUp
Hi there,
We understand your frustration and apologize for the negative experience. We strive to provide a positive platform for all users. I have requested additional information to locate your account and see how I can help.
Maleka - Escalations Agent
Free or don’t post here. This is not a buying place.
It’s not for sellers for sure. I post something and you better be sure you want to get rid of it. OfferUp does not post well for sellers just free stuff. And when it’s free people think they do have the right to it and actually get upset if someone else took it! Despite being free. But you put a price tag and no one wants it. It’s the worse place to sell. I’ve been a member and sold a few for les than $50 for something that’s with $500 just to get rid of something. Better of Craigslist there’s actually good buyers here. OfferUp just does not do justice unless you want to give away.
26 de novembro de 2023
Opinião espontânea
Resposta da OfferUp
Cecil,
We appreciate you taking the time to share your experience. We understand your frustration with the challenges you've encountered as a seller. We strive to provide a positive experience for all users, and we'll take your feedback into consideration as we continue to improve our platform.
Maleka - Escalations Agent
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