Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Ver mais
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This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Ver mais
We have ordered online from Oh Doggy a couple of times now and have been delighted with the prompt delivery and products - our boy Loki especially loved the treats :). Super news that the new shop has... Ver mais
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A really robust product, far more durable than similar ones we've bought in the past. Simply fill it with raw food, pop it in the freezer... absolutely perfect for our Labradors' breakfasts - keeps th... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
Informações de contacto
Reino Unido
- woof@ohdoggy.co.uk
- ohdoggy.co.uk
4,2
Bom
301 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 20% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick delivery
1 de abril de 2022
When the order finally arrived
When the order finally arrived all items were as excepted as they are regular items that I buy for my fur babies! Delivery on the other hand took a whole week at £3.99. I did email and was told it would be 2-3 working days.
I couldn’t track it as I would have had to pay extra.
29 de março de 2022
A great seller
A great seller. The 100% Salmon Treats I purchased were at a good price and were delivered on time as described. I would definitely recommend Oh Doggy to friends and family.
29 de março de 2022
Great service
9 de março de 2022
Efficient but not everything is in stock
9 de março de 2022
Not good at all
Bought dog food , paid £6.99 DPD courier next day ..that was nearly a week ago now , no sign of food , nothing on tracking number..no reply to email to customer service and no reply to email asking for a refund .....unacceptable
7 de março de 2022
Opinião espontânea
Resposta da Oh Doggy
Hi Jayne
We are very sorry for the delay with your order. Your order was dispatched on Thursday on a 24 hour service, which can take up to 2 working days.
Unfortunately there was a slight delay with this, thankfully the order was not lost and arrived 3 working days after dispatch. If you can reply to our last email I will arrange a partial refund of the shipping costs.
Sorry again for the inconvenience caused, we are just as frustrated as you are, unfortunately once our couriers have the orders it is out of our hands.
Many thanks,
Katy
First time i have ever used this…
Update
Goods have arrived.
First time i have ever used this Company. Order placed Saturday 26th February 2022 at 17:09.
Received text Monday 28th February 2022 at 10:55am to confirm item has been shipped.
Royal Mail tracking number provided.
The order is not shown on Royal Mail website.
Emailed Seller Friday 4th March 2022 at 14:46 to advise the item has not arrived, despite paying for 48hr delivery.
No response from Seller.
Shame as their prices seemed very reasonable.
6 de março de 2022
Opinião espontânea
Resposta da Oh Doggy
Hi Lisa,
Thank you again for your order
We are very sorry for the delay with you order. As we mentioned via email we had delays with all of our Royal Mail orders that left last week and were trying to get an answer from Royal Mail as to why it was late. This and a 4pm finish on Friday meant we didn’t get an opportunity to reply to your Friday afternoon email until Monday. (We don't work weekends).
The number that Royal Mail updates you with is a proof of postage number as you didn’t select our tracked shipping service. This is there to show customers that Royal Mail have collected the order and have it in their possession. This was done early on Monday as expected.
As mentioned, unfortunately there was a delay with Royal Mail and the Royal Mail 48 which is usually 2-3 working days which took 5 working days also.
Again we are very sorry for this delay, we are always trying to improve our service and do everything we can to ensure a smooth process.
Many thanks,
Katy
Easy to use website
Easy to use website, happy with products. Had one product missing however, they refunded the item. Overall good service
3 de março de 2022
Speedy service and excellent return…
Speedy service and excellent return payment for items unavailable!
..... and of course scrummy dog treats! 🐾😁
1 de março de 2022
Fabulous toy for my puppy cockerpoo and…
Fabulous toy for my puppy cockerpoo and so far she hasn’t been able to destroy them
21 de fevereiro de 2022
Brilliant website as I get lots of things for my puppy with great prices
Brilliant website I get most things from here for my new puppy and at fantastic prices will definitely be using them again
11 de fevereiro de 2022
Excellent products and service so far!!
I ordered a set of Ovo eggs and got them really quickly. My cockapoo is quite destructive but these seem to resist him, maybe because he loves the way they bounce in random directions! I now have spares, as other dogs like them too and we nearly lost one the other day! 🐾❤
10 de fevereiro de 2022
Great selection and service
Great selection and service, we always order Acana dry food for our dogs.
9 de fevereiro de 2022
Treats arrived swiftly.
9 de fevereiro de 2022
This licky mat was cheaper than the…
This licky mat was cheaper than the same item on Amazon and came very quickly. Very pleased with the mat and the service and would much rather support them than Amazon..
2 de fevereiro de 2022
Good communication.
Good communication.
I put in the wrong address and they re sent order. Most Items are half the price of other pet shops.
13 de janeiro de 2022
Great service as always
13 de janeiro de 2022
Product broke and no one answered email…
Product broke and no one answered email when I complained
11 de janeiro de 2022
Resposta da Oh Doggy
Hi Ann, I am really sorry to hear this. Can I confirm the email address you contacted us on please as I can't find anything when searching your name. Making sure we reply to our customers in a timely manner is of utmost importance to us. Many thanks, Katy
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