Angela and Debbie were incredibly helpful with my choices of faux flowers for my own store; they were both friendly and knowledgeable, thank you. Rose Webster Spirit Fashion - Devizes
A empresa respondeu
Localização
Alterar localizaçãoThe Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... Ver mais
A empresa respondeu
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... Ver mais
A empresa respondeu
A wonderful store and really helpful and kind staff , much appreciated. Very happy with my 2 glass striped candle holders and metal pomegranate. Wonderful additions to my room and great price in sale... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Informações de contacto
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, Reino Unido
- +44 1488 684250
4,9
Excelente
212 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Tracey had the Gustavian ready and…
Tracey had the Gustavian ready and waiting. Angela and Beth were also super helpful.
15 de agosto de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Emma
We're so pleased to hear about your positive experience at our Marlborough store, and that our team was able to assist you so effectively. It's wonderful to know that everything was ready for you and that you received such helpful service. We truly appreciate your kind feedback.
Warm regards
OKA
Debbie & Tracey always go out of their…
Debbie & Tracey always go out of their way to source and advise on all items of furniture and accessories… they are a wonderful asset to Oka …
We live in France and only come back to the UK three times a year but we are always greeted by name … we look forward to returning…
12 de agosto de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Liz,
What lovely feedback for Debbie and Tracey. We’re so pleased to hear they continue to look after you so well whenever you visit.
We’ll be sure to pass your kind words on to them and the Froxfield team, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Excellent service
Debbie and Angela were very helpful and polite.
9 de agosto de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Customer
Thank you for your lovely review. We're so pleased to hear about your positive experience with our Froxfield team, and we'll be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Kind regards
OKA
Great customer service from Debbie and…
Great customer service from Debbie and Tracey at the OKA Froxfield store. We were missing one dining chair for our new Edmund dining table set and after a call with the branch, they had one in store and held it back for me. Ir was there waiting for me today and they honoured the online sale price also. Very happy with my purchase and the service all round!
7 de agosto de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear David
Thank you for sharing your wonderful experience. We are so pleased to hear that our team at the Froxfield store was able to assist you with your dining chair and honour the online sale price. It's fantastic to know you are very happy with your purchase and the service you received. We appreciate your kind words.
Best wishes
OKA
Cushions Very helpful with making choices and…
Very helpful with making choices and attention to detail.
2 de agosto de 2026
Resposta da OKA - Froxfield
Dear Azra
We're thrilled you enjoyed your visit to our Froxfield store. Our team takes pride in providing knowledgeable, helpful, and kind service and it's wonderful to know that we met your expectations.
We really appreciate your support and hope to welcome you back to OKA again soon.
Kind regards,
OKA
Polite and patient staff who
Polite and patient staff who, when asked, gave their honest opinions which, when choosing lampshades, is always invaluable, particularly if they have style themselves which is why, presumably, they are working at OKA. Couldn’t have asked for more,really great.
31 de julho de 2026
Resposta da OKA - Froxfield
Dear JG Duckney
We're are delighted to hear that your enjoyed your visit to our Marlborough store and our team provided such valuable and honest opinions, making your lampshade selection a great experience.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards
OKA
Fantastic experience and thoughtful service
We had a wonderful experience at the Froxfield store and Debbie in particular was very attentive and thoughtful and helped us with our purchases from start to finish. Delivery by Dennis was within 24 hours of the purchase. Could not ask for more!
31 de julho de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear VS
We're so pleased to hear about your wonderful experience at our Froxfield store. It lovely to know that Debbie provided such exceptional assistance from start to finish, and we're delighted that your delivery was so prompt.
We truly appreciate your kind words and hope to welcome you back soon.
Kind regards
OKA
The staff are very helpful and polite…
The staff are very helpful and polite can not do enough to help you
23 de julho de 2026
Resposta da OKA - Froxfield
Dear Dennis,
We’re so pleased to hear that you found the Froxfield team helpful and polite.
We’ll be sure to pass your kind feedback on to the team, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
The staff were lovely no pressure…
The staff were lovely no pressure selling and let you enjoy looking . They reserved an item for me until I could get to the shop the next day and make my purchase. Really helpful sent over images the day before. As this store was quite a distance .I have shopped with you for many years it’s always a pleasure. However I have not visited this shop before .Many thanks to Angela and Ann.
12 de julho de 2026
Resposta da OKA - Froxfield
Dear Brenda
Thank you for your wonderful review. We're so pleased to hear that you had such a positive experience at our Froxfield store, especially as it was your first visit to this particular location. It's fantastic to know that the team provided such helpful and thoughtful service, going the extra mile to reserve an item and send images.
We truly appreciate your long-standing support and look forward to welcoming you back again soon.
Best wishes
OKA
Tracey and Angela were super helpful
Tracey and Angela were super helpful. The showroom had fab stuff that you don’t see elsewhere
25 de julho de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Jeremy
We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations; especially Angela and Tracey.
We truly appreciate your support and hope to see you again soon.
Warm regards
OKA
Couldn’t have been more helpful
I needed verification of an OKA Petworth dining table together with 8 cane chairs. The lady I spoke to couldn’t have been more helpful and delightful. She responded very quickly and sent through the verification. Thank you!
22 de julho de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Roseanne
We are so pleased to hear that our Froxfield team was able to provide such helpful and delightful service when you needed verification for our dining table and chairs. It's wonderful to know that they could assist you quickly and efficiently.
Thank you for your kind words!
Warm regards
OKA
Unusual experience
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted and managed to send us out of the store with 2 mismatched items since hadn't checked label on stockroom item because it was wrapped up. Better service on calling and then ordering a matched pair but then had to drive back to store to pick up new items. Very pleased in the end but disappointing first impressions
10 de julho de 2026
Resposta da OKA - Froxfield
Dear Deb,
We’re sorry to hear that your first visit to our Froxfield store did not reflect the level of service we aim to provide.
We’re pleased this was resolved in the end, but we understand the extra journey must have been frustrating. Your feedback will be passed on to the store team so this can be addressed.
Kind regards,
OKA
Great service from staff
Great service from Tracy, Debbie, Beth and Sandra from Froxfields store, nothing was too much trouble from selecting items to getting the items brought into the car. I would definetly travel to this store again Thank you all
19 de julho de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Charly
Thank you for your wonderful feedback. We’re delighted to hear that our Froxfield team provided such excellent service, making your visit so enjoyable from start to finish. It's lovely to know nothing was too much trouble, and we truly appreciate your kind words.
We look forward to welcoming you back again soon.
Warm regards
OKA
Super Service
The whole experience was up to the usual high standard that we are used to at Froxfield
On the last two visits Beth, Sandra, Debbie and Angela were all extremely helpful.
Angela and Beth were working on our first visit, on the 5th July when we made a large order for delivery, and Beth, Sandra and Debbie for our second visit today, 19 July, when we purchased another expensive item.
We will now be looking forward to returning to Froxfield again.
19 de julho de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Brian
We are delighted to hear that your recent visits to our Froxfield store were up to our usual high standard and that you found our team to be extremely helpful. We will be sure to pass your kind comments on to them.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Best wishes
OKA
Great service !
Tracey & Debbie did a great job helping us find exactly what were looking for -very knowledgeable and super helpful. Thank you !
18 de julho de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Natasha
Thank you for taking the time to share your experience with our Froxfield store. It's lovely to know that Debbie and Tracey provided such knowledgeable and helpful assistance in finding exactly what you needed.
We truly appreciate your kind words and hope that you will visit us again soon!
Kind regards
OKA
Fab customer service
Wonderful customer service from a shop far away who let me purchase one lone cushion. I was treated with the same care as if I was buying thousands of pounds worth of furniture. Thank you.
13 de julho de 2026
Resposta da OKA - Froxfield
Dear Ann
Thank you so much for your lovely review. It’s lovely to hear about your experience at our Froxfield store, and we’ll be sure to share your kind words with the team.
We truly appreciate your feedback and hope that you are happy with your new cushion.
Kind regards
OKA
Great customer service
Very helpful staff when I was trying to purchase a cushion which kept going out of stock. Located stores with stock for me and I was able to purchase from the store and have delivered to my home. All staff really helpful and cushion arrived promptly.
6 de julho de 2026
Resposta da OKA - Froxfield
Dear Heather,
Thank you for your lovely feedback. We’re delighted to hear the team were able to help locate the cushion for you and arrange delivery to your home.
It’s great to know everything arrived promptly, and we’ll be sure to share your kind comments with the Froxfield team.
Kind regards,
OKA
Resposta da OKA - Froxfield
Dear Mitch,
We’re so pleased to hear that you continue to have a good shopping experience with OKA.
Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Oka Marlborough
Oka Marlborough
Froxfield
I rang the store as it was showing that they had a out of stock item , Debbie told me me that the items had been sold ,but looked at available stock online which had until a little while before was showing as out of stock and not available until January 27 .
Debbie sent me the link and stayed online until I had finished my purchase .
Debbie was helpful efficient and very friendly and has a first class approach to customer service
8 de julho de 2026
Opinião espontânea
Resposta da OKA - Froxfield
Dear Lyn,
We're so pleased to hear that Debbie was able to help you find the item you were looking for and make the ordering process so smooth.
It’s wonderful to know that she stayed on the line to support you and provided such friendly, efficient service. We’ll be sure to pass your lovely feedback on to Debbie and the Froxfield team.
We really appreciate your support and hope to welcome you back to OKA again soon.
Kind regards,
OKA
Lovely welcoming atmosphere
Lovely welcoming atmosphere, and great customer service.
20 de junho de 2026
Resposta da OKA - Froxfield
Dear Agnieszka
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.