OKA - GuildfordOpiniões 

304
TrustScore: 5 em 5

4,8

Tunsgate Quarter, GU1 3QY Guildford, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma. O... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Danielle at the Guildford branch outstanding customer service is a breath of fresh air - attentive and knowledgeable, even helped with booking a courier to deliver heavy furniture. Danielle should rec... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Unfortunately the item of furniture was damaged in several places. The issue was delt with very quickly. And hopefully a replacement is coming on Sunday.

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. Decoração e Design de Interiores
  3. Loja de Iluminação

Escrito pela empresa

Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

304 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(304)

2159 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Wonderful service and a nice product for interior design!

Many thanks for great patience and time to the team in Guildford - Danielle (hope I spelled the name somewhat correctly), who assisted in pre-purchase testing of a table lamp base and even offered a new lamp from their warehouse to compare and choose the best colour of the leather, and to another lady a few days after who played along trying to pick a perfect match of a shade to the lamp. Wonderful service and a nice product for interior design!

2 de agosto de 2025
Opinião espontânea
logótipo da OKA - Guildford

Resposta da OKA - Guildford

Dear Yana,

Thank you for your kind words. We’re delighted to hear that Danielle and the team in Guildford took such great care in helping you find the perfect lamp and shade combination. Your comments will certainly be shared with them.

Kind regards,
OKA

Classificada 5 em 5 estrelas

Excellent Service

Thank you so much for such a wonderful experience yesterday choosing new cushions for my settees.

30 de julho de 2025
logótipo da OKA - Guildford

Resposta da OKA - Guildford

Dear Diane,

Thank you for your lovely review. We’re delighted you enjoyed your visit to our Guildford store and had a great experience choosing your new cushions.

Kind regards,
OKA

Classificada 5 em 5 estrelas

Excellent service provided by the staff…

Excellent service provided by the staff at Guildford and my lamp arrived on time having been posted to my home.

11 de julho de 2025
logótipo da OKA - Guildford

Resposta da OKA - Guildford

Dear Sue,

Thank you for sharing your experience. We’re delighted to hear that our Guildford team looked after you so well and that your lamp arrived promptly.

Kind regards,
OKA

Classificada 5 em 5 estrelas

FIRST CLASS SERVICE

What a wonderful shopping experience I had recently shopping at the Guildford store.
The sales associate named Dianna that assisted me was first class. I purchased lots of pillows, lamps and artificial flowers and her eye for detail was outstanding.
It made my day with Dianna helping me.

2 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I had made a click and collect order

I had made a click and collect order, in person at the Guildford store, I am still awaiting my order which should have been sent to the Guildford shop within a week however it has been over 3 weeks i am having to chase this on a weekly basis.
Since the outsourcing of deliveries and the new warehouse the service has deteriorated some what.

5 de julho de 2025
logótipo da OKA - Guildford

Resposta da OKA - Guildford

Dear Susan,

Thank you for getting in touch and for your patience while we’ve been looking into your Click & Collect order.

We are very sorry for the delay and for the inconvenience this has caused you. Our delivery partner has now confirmed that your order will be delivered to our Guildford store this week. We’ve also contacted the store directly to make them aware, and they will reach out to you as soon as your order is ready to collect.

Best regards,
OKA

Classificada 5 em 5 estrelas

Style and Quality

I like the style and quality of the OKA furniture. Since we moved to ourt new house last year we have replaced a lot of our furniture with items from OKA.
They display it so well and the staff are always very helpful.

10 de julho de 2025
Classificada 1 em 5 estrelas

Terrible customer service

I ordered a table online and it was delivered in March and it had a dent in it. I spoke to customer services and they said they’d collect and issue a refund. I still haven’t had the refund, or been contacted to collect the table and my last 4 emails have gone unanswered. I’ve phoned and been told they will be in touch and nothing. I’ve spent a lot of money with them in the past and wasn’t expecting this at all.

27 de junho de 2025
Opinião espontânea
logótipo da OKA - Guildford

Resposta da OKA - Guildford

Dear Katie,

We’re very sorry to read your review and for the poor experience you’ve had. Please accept our sincere apologies for the delay and for the lack of communication you’ve encountered.

We’ve identified your account from your review, and our Customer Service team are contacting you directly now to resolve this as quickly as possible.

Thank you for your past support of OKA, and we’re truly sorry that we’ve let you down on this occasion.

Kind regards,
OKA

Classificada 5 em 5 estrelas

Guildford store staff

The staff in Guildford store were fantastic once again. Very helpful both in the phone and in the store. A very pleasant shopping experience.

19 de junho de 2025
logótipo da OKA - Guildford

Resposta da OKA - Guildford

Dear Tanya

Thank you for your lovely feedback. We're so pleased to hear you enjoyed your visit and that our Guildford team provided such helpful service. We’ll be sure to pass on your kind words to them.

Warm regards
OKA

Classificada 5 em 5 estrelas

Knowledgeable, friendly staff, amazing products

I buy a lot of items from the Guildford store The staff are always friendly and have good knowledge of the products. Alway a very pleasant shopping experience.

21 de junho de 2025
logótipo da OKA - Guildford

Resposta da OKA - Guildford

Dear Jennifer

Thank you for your kind words. We're so pleased to hear that you found our team friendly, helpful, and knowledgeable. It’s always our goal to make sure every visit is as smooth and enjoyable as possible.

Warm regards
OKA

Classificada 5 em 5 estrelas

A warm and professional service

Will was warm at the Guildford branch is friendly, knowledgeable and very professional. My purchases were beautifully wrapped with so much attention to detail. I will be returning to the store rather than purchase online just for the warm welcome and service .

10 de junho de 2025

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