Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were out of contract with Virgin media,Fibre had been installed in our area,so we looked into Olilo to be our provider and I’m so glad we did. The service we have received from start to finish h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

well, I had my first PON red alarm light, messed about, turned stuff on/off. Got grumpy emailed support, as the robot reply came back with an auto reply, the service was restored, spooky or efficient,... Ver mais

Classificada 5 em 5 estrelas

1.6/0.1 Gbps service - been smooth, getting around 1.7/0.1Gbps. Very reliable. Fair pricing. Customer service is friendly and helpful. At first they were responding very quickly, but as time went... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very quick to respond to queries Reasonable pricing for the more enthusiast/prosumer ISP Clear pricing structure - no nonsense large new customer discount Migration via OTS went smoothly Pr... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operadora de telecomunicações

Escrito pela empresa

Olilo – internet without the bs. ⚡ We’re Olilo, a broadband & mobile provider for the UK & Ireland — built by geeks, for geeks. No contracts (unless you really want one) ✍️ No hidden fees No sneaky price hikes Just: MultiGig broadband that flies ⚡ Instant eSIMs — no plastic, no waiting 📲 Transparent pricing down to the penny 💸 Online-only support that actually helps 💬 We’re here to make the internet suck less — with proper speeds, nerdy perks, and zero faff. Try us. Rate us. Roast us. We’re listening. 👂


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

140 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(140)

117 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I’ve had a really positive experience…

I’ve had a really positive experience with my internet service provider. The connection has been consistently fast and reliable, even during peak hours when I’m streaming, working, or gaming. Setup was quick and straightforward, and I didn’t run into any unexpected issues.

What stands out the most is the customer support — they’ve been responsive, helpful, and easy to reach whenever I had questions. Any minor issues I experienced were resolved professionally.

Overall, the service offers great value for the price, and I feel confident relying on it for both work and entertainment. I would definitely recommend this provider to anyone looking for a stable and efficient internet connection.

3 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you for the kind words! Really glad the connection has been fast and reliable for you across streaming, work, and gaming. That's exactly the all-round consistency we aim for.

Appreciate the recommendation, and we're here if you ever need anything!

- Aydan

Classificada 5 em 5 estrelas

If you’re tired of being sent in circles, use Olilo!!

This is simply the best ISP for techies like myself. The team are super experienced and responsive. They actually know what they’re talking about - instead of following a silly script. Love you guys Olilo! Keep at it!

28 de março de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Love this - thank you! No scripts, no circles, just real answers from people who get it. We're not going anywhere, and we'll definitely keep at it. Appreciate the support!

- Aydan

Classificada 5 em 5 estrelas

Great ISP

Great ISP

I've been with numerous ISPs throughout the years and this is the best one hands down. One main thing for me is being able to actually speak to support that you can understand and they understand your issue. I had a few issues with the set up of a router but the staff and community helped massively in the Discord to help resolve

26 de março de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you! After years of ISP-hopping, being the one that finally sticks is a great compliment. Glad the team and community on Discord could help get your router sorted - that's exactly what they're there for. Appreciate the kind words!

- Aydan

Classificada 5 em 5 estrelas

Best Internet Provider

Best Internet Provider. Dealt with Virgin Media and BT in the past and as soon as I found them through the (OpenReach Provider List) I knew they where the one.

No fluff, No emotional marketing, just straight talking, knowledgable information.

Since joining them. They have REDUCED my bill, by 3.00, for no reason than their own prices went down and so the savings were passed down to customers.

Awesome to see in action.

I chose the prosumer offering, which was smooth as butter, the Openreach Engineer whom had to install a newer ONT box for the upgraded speeds, was friendly and done everything he could. Olilo support was amazingly simple and easy. I received an email with my credentials and I was connected, easy peazy.

Having a internet provider's support being on Discord, was a fresh but curiously skeptical idea of support, but it works.

Olilo as a whole thing is a breathe of fresh internet.

6 de março de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

"A breath of fresh internet" - we might have to steal that! Thank you for such a detailed review.

The price drop is something we're really proud of. When our costs go down, yours should too. No loyalty penalties, no new-customer-only deals - just the same fair price for everyone. Glad that landed the way it should.

Really pleased the prosumer setup was smooth and that the Openreach engineer did a great job with the ONT upgrade. Email with credentials, plug in, done - that's the experience we want every time.

And we totally get the initial scepticism about Discord for support! It sounds unconventional, but once you see how fast and personal it is, it just makes sense. Glad you've come round to it.

Thanks for the kind words, and welcome aboard!

- Aydan

Classificada 5 em 5 estrelas

Super quick responses via email or on…

Super quick responses via email or on discord, genuinely nice people that are actually technical to help solve the rare issues as they come up. This ISP is building a real community amongst it's customers as well, which is actually really well run!

3 de março de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you! Quick, technical, and genuinely nice - that's exactly what we're going for. And the community growing into something well-run and thriving is down to the members as much as us. Glad you're part of it!

- Aydan

Classificada 5 em 5 estrelas

Olilo has been an unreal ISP to have…

Olilo has been an unreal ISP to have and their support team is second to none, they have staff members and management that actually care about the issues raised and will always endeavour to get the outcome that you want. Which is rare these days. I had an issue with IPv6 and even though it ended up being my instance of Pfsense in the end, they were more than happy to go through troubleshooting steps to get it resolved. Including reaching out to Velox to see if anything can be done. Something which I know many companies wouldn't have done.

2 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you for this! The IPv6/pfSense story is a perfect example of how we like to operate - even when an issue might not be on our side, we'd rather help you get it sorted than point you elsewhere. That's just how support should work.

Reaching out to Velox was the right thing to do at the time, and we'll always explore every avenue to get things resolved. Really glad we got there in the end. Thanks for the kind words!

- Aydan

Classificada 5 em 5 estrelas

Don’t look any further

£37 for 2.5gb symmetrical outstanding…
£37 for 2.5gb symmetrical outstanding and on a 12 month contract unheard of fabulous support if needed as altnets go they are second to none

2 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you! 2.5 gig symmetrical at that price - we're pretty proud of it too. Glad the support has matched the value. Appreciate the kind words!

- Aydan

Classificada 5 em 5 estrelas

Everything an ISP should be

I joined Olilo in its initial stage, I didn’t even consider another ISP as soon as I saw CityFibre was live at my address.
In fact, Aydan ordered service *minutes* after my address was ready for service… any other ISP could never.

I’ve never had any issues (like genuinely, nothing) from the minute my service went live, the only Olilo downtime was around 15 seconds when I switched from PPPoE to DHCP many months ago.

The support is second to NONE, not only from the Olilo team but the Discord community too. Tickets are basically DMs, imagine not being on hold and actually speaking to someone who knows what you’re talking about 🤯

Nerdy? Considering BGP? Want to show off 2.3Gbps? Have a weird network setup? Want to be taken seriously when you complain about a 2ms ping increase? 30 day contracts?

Olilo is for you, Olilo is for everyone!

2 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

This review is absolutely brilliant - thank you! Minutes after your address went live? That's the kind of obsessive responsiveness we're proud of.

15 seconds of downtime across your entire time with us is a stat we'll happily shout about. And you've summed up the support experience perfectly - no scripts, just real conversations with people who genuinely care about a 2ms ping increase (because yes, it matters!).

Love the sign-off too. Olilo is for the nerds, the BGP curious, the speed demons, and everyone in between. Thanks for being with us from the very start - you're a massive part of what makes this community what it is!

- Aydan

Classificada 5 em 5 estrelas

I've joined as an early joiner

I've joined as an early joiner. Since then, I've migrated over to DHCP (from PPPoE), had IP address migrations and whenever I've had issues, the team have responded within minutes. If you have your own equipment, they're worth it

2 de julho de 2025
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you for being with us from the early days! You've been through a few changes with us - the DHCP migration, IP moves - and we're glad the team had you covered every step of the way. Appreciate the recommendation!

- Aydan

Classificada 5 em 5 estrelas

Fantastic

I've been with Olilo coming up a year and it's been fantastic. I'm on their OpenReach service and it's been absolutely rock solid, and with a latency of 6ms I really can't complain. My router claims a WAN uptime of 100% and that I'm actually consistently exceeding the quoted max speeds for line even during peak hours.

Olilo is pretty new but having spoken to a few members of the team they're professional and know their stuff, and treated me the same. They have clearly learned the industry and how to make it better.

I'm a software engineer on their prosumer package and it is exactly the reliable service I need for working from home. For people like myself I'm very happy to rank Olilo above even Zen, who are also a fantastic ISP that I have no hesitation to recommend.

27 de março de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you - this really means a lot! Hearing that a software engineer who works from home trusts us with their connection is one of the best endorsements we could ask for. And being put above Zen is no small thing - they're a fantastic provider and we respect them a lot.

6ms latency and 100% WAN uptime speaks for itself. Glad the prosumer package is hitting the mark, and thanks for sticking with us - almost a year already! Here's to plenty more.

- Aydan

Classificada 5 em 5 estrelas

Excellent service all round

Excellent service all round, the Olilo team are consistently around, engage their community well and keep us up to date with what's going on. They strive to provide the best services possible at the best prices.

2 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you! Keeping the community in the loop is really important to us - no one likes being left in the dark by their ISP. Glad that comes through, and appreciate the kind words!

- Aydan

Classificada 5 em 5 estrelas

From the first contact to now months…

From the first contact to now months later it has just been smooth sailing.
It really is no-nonsense broadband which is quite refreshing.
On top of that it's rolling monthly so no long lock in, what more could you want.

3 de outubro de 2025
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

No-nonsense broadband - we love that. That's exactly what we're going for. Glad it's been smooth sailing from day one, and thanks for the kind words!

- Aydan

Classificada 5 em 5 estrelas

Exceptional company, top tier support!

Went with Olilo because of bad experience with bigger/major broadband providers.
I have my own equipment, I don't want an ISP router and have to drop it back in whenever the connection has issues in order to get support. I want static IPv4 and IPv6, I want modern support options like discord.
Olilo offer all this at an awesome price point (especially compared to other 'technical' ISPs like A&A) - they've even dropped the contract prices for _everyone_ just a few weeks after I signed up.
Their communication and support is great; someone helped me on discord sort out an issue with my IPv6 at 10pm on a Friday night, even though it was mostly a config issue on my side.

Did I mention they recently started offering Eero hardware at over 50% off RRP for both customer AND non-customers? Just because they're a great bunch of people, looking out for other like minded individuals.

Absolutely fantastic, excellent platform, fantastic staff, an above and beyond company with exceptionally high morals.

16 de março de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

What a review - thank you for taking the time to write all of this!

You've basically listed everything we set out to do - BYO equipment without the hassle, static IPv4 and IPv6, modern support through Discord, and pricing that doesn't punish you for wanting technical features. The fact that we could drop contract prices for everyone shortly after you joined is something we're really proud of. We'd always rather pass savings on than pocket them.

Friday night IPv6 troubleshooting? That's just the team being the team - they genuinely care, and time of day doesn't change that. Even when it turns out to be a config issue on your side!

And the Eero offer is exactly the kind of thing we love doing. If we can help the wider community, why wouldn't we?

Really appreciate the kind words, and glad you found us after those frustrating experiences elsewhere.

- Aydan

Classificada 5 em 5 estrelas

Best ISP I have had.

Best ISP I have had.

Easily the best ISP I've been with and I signed up fairly early on during the beta period. The only issues I've had were the fault of CityFibre (damaged fibre in the cabinet when they installed another house on my street) or their equipment (ONT failed). In both cases Olilo had an engineer out the next day as early as possible to get it fixed.

They've been super helpful with anything I've asked on Discord and are refreshingly transparent.

1 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you - and as one of our early beta customers, that means a lot! You've been with us through the journey and we really appreciate that.

You've made a great point too - not every issue is something an ISP can prevent, but what matters is how quickly it gets resolved. Next-day engineers for both of those CityFibre faults is exactly the standard we hold ourselves to. Despite not always being able to get next day we do try!

Glad the transparency comes through as well. We'd always rather be upfront than leave people guessing. Thanks for sticking with us!

- Aydan

Classificada 5 em 5 estrelas

Excellent provider

Excellent provider, service is exactly as described with 24/7/365 full speeds and super low latency. Been with them a while now and had no issues at all.
I love that the guys are always accessible via Discord (although I've never needed them yet). They are always active and available and participate in chats about tech, computing and networking.
A special call out to Aydan who helped me move quickly when the previous provider let me down and I had no service whilst myself and my wife were both working from home. Many thanks mate, it was very much appreciated and unusual for any provider to care that much.
If you are considering Olilo, I can highly recommend them, and as they do monthly rather than forced long contact options, give them a no risk try!
Well done guys.

12 de setembro de 2025
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you for this - really means a lot! Getting you connected quickly when you were both working from home without internet was a no-brainer for us - glad we could help when it mattered most.

And you've nailed it with the monthly contracts point - we'd rather earn your loyalty every month than tie you in. Pleased to hear we're doing just that after all this time!

Thanks for the recommendation, and we're always on Discord if you ever do need us.

- Aydan

Classificada 5 em 5 estrelas

Very unique isp that is perfect for…

Very unique isp that is perfect for people who want to control and own as much of their internet connection as possible. Get static and multiple IPs which I haven't found any providers do bar lease lines.

2 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you! We firmly believe features like static IPs and multiple IPs shouldn't be locked behind leased line prices. Great to hear that's making a difference for you!

- Aydan

Classificada 5 em 5 estrelas

Great customer service

Great customer service, proper internet priced fairly. What's not to like?

28 de fevereiro de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Can't argue with that! Thanks for the kind words - we're here if you ever need us.

- Aydan

Classificada 5 em 5 estrelas

Very quick no fuss install & reliable service

I was with Yayzi and was worried I would get disconnected before any stable supplier could support me!, I heard of Olilo and spoke via Discord and applied on their website, It was like day and night between Yayzi to Olilo as they arranged for my upgraded ONT with a mega quick appointment in less than a week, Could not be happier with an upfront supplier who has great online support, Highly recommended!

26 de novembro de 2025
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Thank you! We know the Yayzi situation left a lot of people worried, so we're pleased we could get you sorted quickly and without any fuss. Under a week for the ONT upgrade is the kind of speed we always want to deliver.

Really appreciate the kind words and the recommendation - we're here if you ever need anything!

- Aydan

Classificada 5 em 5 estrelas

Olilo is genuinely the best ISP I've…

Olilo is genuinely the best ISP I've been with. They're very technical and reply within minutes for support.

Their community is great and everyone is willing to help.

4 de fevereiro de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Really appreciate the kind words - thank you! We put a lot of effort into making sure support is both fast and genuinely useful, so it's great to hear that's been your experience. And the community really does make all the difference - glad you're part of it!

- Aydan

Classificada 5 em 5 estrelas

Nothing but good experiences

Nothing but good experiences, service and conversations from likeminded people. 10/10 would recommend to anyone who’s looking for a community or service full of tech enthusiasts

2 de abril de 2026
Opinião espontânea
logótipo da Olilo

Resposta da Olilo

Really appreciate that - thank you! We love that Olilo has become more than just a broadband provider for people. The community of tech enthusiasts we've built is honestly one of the things we're most proud of.

Glad you're enjoying both the service and the people. Thanks for the recommendation!

- Aydan

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais