I will never order from this company again I ordered four towels and waited for delivery which never arrived When I contacted them they said they had been over sold so I wouldn’t be getting them... Ver mais
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Leia as opiniões dos outros
Ordering was very easy, my order arrived well packaged and just a few days after purchase. The items I purchased, a cotton sofa throw and some soft cotton double sheets, are of good quality.
First time I have used this company and have been very impressed Ordering was a breeze. I was kept up to date with e-mail information from start to delivery. And find it hard to believe that the... Ver mais
The items were of good quality at a very competitive price. Delivery was good, much prefer Royal Mail to couriers. Only disappointment was that I was convinced that I had ordered a different pattern t... Ver mais
Informações sobre a empresa
- Loja de roupas de cama
- também em
- Decoração e Design de Interiores
- Loja de artigos domésticos
- Loja de cortinas
- Loja de roupa
Escrito pela empresa
OLIVIA ROCCO was born from a simple but powerful idea — that luxury homeware should be accessible to everyone. Founded in Manchester, UK, we set out to create a brand that brings hotel-quality bedding, premium towels, beautiful curtains, and everyday homeware into homes across Britain, without the department store price tag. Who We Are We are a proudly online-first British homeware brand, built from the ground up with a clear purpose: to make your home a place you genuinely love. Every product in the OLIVIA ROCCO range is designed with comfort, quality, and style at its heart. From our best-selling luxury duvet cover sets and hotel-quality towels to our thermal blackout curtains, velvet cushions, and premium loungewear — every piece is chosen to elevate the everyday. Quality You Can Trust We take quality seriously. Many of our products carry OEKO-TEX® Standard 100 certification — independently tested and verified free from harmful substances, making them safe for the whole family. Our fabrics are soft, breathable, machine washable, and easy care, because real luxury should be low maintenance. We work with trusted suppliers who share our commitment to ethical sourcing, fair labour practices, and responsible manufacturing. Our Sub-Brands Daisy Dreamer — our premium nightwear and loungewear brand, crafted for women who believe comfort and elegance belong together. From plush fleece robes and soft pyjama sets to luxury nightdresses and co-ord lounge sets, Daisy Dreamer is designed for every moment at home. Indus Cotton — our premium cotton range, sourced from the world-famous Indus Valley region, crafted from longer, more durable fibres for towels and bedding that feel genuinely luxurious wash after wash. Our Commitment We believe a great brand should be good for people and good for the planet. We are committed to carbon-neutral shipping, ethical supply chains, and continuous improvement in how we source and manufacture our products. Read more on our Climate Commitment page. Free UK delivery on orders over £22. Clearpay and Klarna available at checkout. 35-day hassle-free returns. Shop Bedding | Shop Bath | Shop Home | Shop Loungewear
Informações de contacto
Road Beta, Brooks Lane, CW10 0QF, Middlewich, Reino Unido
- support@oliviarocco.com
- oliviarocco.com
4,0
Bom
145 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Was disappointed in the pillow cases my…
Was disappointed in the pillow cases my pillows are showing as there nothing to cover them
1 de maio de 2025
Resposta da OLIVIA ROCCO
Hey there,
Sorry to see this. You may return the item if unused for a refund. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Take care,
OLIVIA ROCCO
Lovely bag
Very quick delivery and an amazing bag , excellent quality. I love it . Will use you again 👍
29 de abril de 2025
so pleased with my recent purchase of…
so pleased with my recent purchase of cotton terry zip through robe. The Daisy Dreamer. Very good quality, thank you. Teresa A. Coates
28 de abril de 2025
Beautiful duvet cover
Great service, very fast delivery. I’m thrilled with the duvet cover, it is excellent quality and looks beautiful on.
28 de abril de 2025
Lovely towels
My order was delivered very quickly, communication was excellent and towels are lovely, second time I’ve ordered them.
31 de março de 2025
Love the prices and am so happy with my…
Love the prices and am so happy with my purchases, delivery and communication, highly recommend.
28 de fevereiro de 2025
Opinião espontânea
Beautiful quality at a very affordable…
Beautiful quality at a very affordable price. Look stunning on. Great that you can flip it over for a different look. Would definitely buy again.
3 de março de 2025
Easy to order and came very quickly and…
Easy to order and came very quickly and was exactly as shown. Good fit and true to size.
11 de março de 2025
Opinião espontânea
Everything couldn't be better thankyou.
6 de março de 2025
Gorgeous product i love it and very…
Gorgeous product i love it and very quick delivery thank you!
4 de março de 2025
Really fast service & a lovely duvet
Really fast service & a lovely duvet. Fantastic value for the price. A
27 de janeiro de 2025
Still not got my order so hard to…
Still not got my order so hard to review!! Also no updates.
22 de janeiro de 2025
Opinião espontânea
Resposta da OLIVIA ROCCO
Hey there,
We are really sorry to hear that. It should've reached you by now and it seems like it might be lost. Unfortunately, we don’t have any more in stock to send out again. We've just processed a refund back to the original payment method. It might take up to 10 working days to show up, but that can vary depending on your bank or payment provider.
Take care
OLIVIA ROCCO
Great product fast delivery i would buy…
Great product fast delivery i would buy from this company again.
22 de janeiro de 2025
Opinião espontânea
Fantastic towels
Great quality towels very soft and fluffy love the extra large size too
22 de janeiro de 2025
Opinião espontânea
Worst customer service wrong product
You are negating the fact this is 100% your entire error so the onus is on you to arrange collection & send out my original order that was paid for in full & had extra paid for fast delivery. Your at fault not me GOOD customer care would have been what I asked for YOU arrange collection of the wrong items you sent to me & you send my correct order at the same time with a refund for my additional payment for fast delivery. But your such an epically pathetic service you are too stupid to do right by a customer who actually is in the right. I cannot believe how bad your service is, process is great but when it’s all your fault & not the customers you should want to stand up and do their right thing. Clearly you do not have a moral obligation in your processes so I want nothing to do with you. As said the wrong product you sent is going to charity, it’s not about money it’s about doing the right thing by your absolute inability to get the correct order out & resolved quickly, wouldn’t waste my time with such a terrible company .
Purchased & paid extra for fast delivery. They sent the wrong item & now want me to return it & wait for the return to be processed before sending my actual purchased product. I asked them to send the product I purchased & arrange collection of the wrong item sent & they won’t. Honestly worst customer service ever it’s their fault their mistake & I’m the one who they want to do their work sending back & then have to wait! Why would’ve have paid the extra if waiting wasn’t an issue absolutely ridiculous company. Honestly save yourselves the trouble I’ll give my wrong delivery to charity and purchase elsewhere! Rubbish company & terrible customer service not worth wasting your time with. Pathetic!
24 de janeiro de 2025
Opinião espontânea
Resposta da OLIVIA ROCCO
Hey there,
We are really sorry to hear that. The team kindly sent you the exchange process with the prepaid Royal Mail return link which you could arrange a home collection through. The team stated they would immediately post out the item on receipt of the postage proof of returning item. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Take care
OLIVIA ROCCO
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