I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
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Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contacto
Estados Unidos da América
- ollie.com
4,6
Excelente
11 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Associate Kelly
Associate Kelly, was professional, polite, set my mind at ease and stayed with me the whole way in resolving my concern with address correction for delivery on schedule.
29 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that Kelly was professional, polite, and able to put your mind at ease while helping resolve your address correction. We’re also glad everything stayed on track for your scheduled delivery. We truly appreciate you taking the time to share this and for being part of the Ollie family!
My dog Ollie loves the food
My dog Ollie loves the food. He jumps about and knows exactly where I keep in the refrigerator for him. The food smells good. The customer service has been great and helps me with the ordering process and plan. Im happy with Ollie!
29 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for your wonderful review! We’re thrilled to hear Ollie is so excited for his meals—knowing exactly where to find his food in the fridge is adorable! We’re also glad you’re enjoying the quality of the food and that our customer service team has been helpful with your ordering and plan. We truly appreciate you being part of the Ollie family!
My senior chihuahua joey loves her…
My senior chihuahua joey loves her Ollie food. It is very moist and easy for her to eat . It came with a cool container with a scooper witch made it easy to store and serve. I order her the calm treats they are also very soft and easy for her to chew. We are very pleased.
Thank you Ollie.
28 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for your kind review! We’re so happy to hear Joey is loving her Ollie meals and that the texture is making it easy and enjoyable for her to eat. It’s great to know the storage container and scooper have made mealtime even more convenient for you. We’re also glad she’s enjoying the Calm treats—especially since they’re nice and soft for her. We truly appreciate you being part of the Ollie family!
My picky dogs didn’t even stop to…
My picky dogs didn’t even stop to breathe the ate all their food and licked there bowls clean.
29 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing this! We’re thrilled to hear even your picky pups couldn’t resist and cleaned their bowls—that’s the best kind of feedback we could get! We truly appreciate you being part of the Ollie family and are so happy your dogs are enjoying mealtime so much!
Ollie human grade dog food
It a little pricey but my Cody loves it ! It’s worth the $ as long as my Cody’s loves it
24 de abril de 2026
Opinião espontânea
Resposta da Ollie
That is so wonderful to hear! We are thrilled to know that Cody is loving his meals. Quality ingredients are definitely an investment, but seeing that wagging tail makes it all worth it. Thank you for being part of the Ollie family! 🐾
Ollie is the best thing I have ever…
Ollie is the best thing I have ever done for my baby. It also has been the best for me because there is a whole team that we now belong to that helps us with every and anything.
KUDOS TO ALL WHO MAKE OLLIES!!!
26 de abril de 2026
Opinião espontânea
Resposta da Ollie
We are so touched by your kind words! Knowing that we’ve made such a positive impact for both you and your baby is exactly why we do what we do. Welcome to the Ollie family—we are always here to support you! 🐾✨
Honestly dealing with McCall made it…such a seamless phone call and everything was solved within minutes best employee definitely employee of the month
Honestly dealing with McCall made it such a seamless easy phone conversation she knew what to do instantly when I called in with my issue she solved it within 2 minutes and on top of that she could have just been done with it but she went above and beyond to let me know that if I do need to go get some of my dog's food because with the order not being located I'm not sure when it will be here she let me know that I could go and pick up some Ollie at PetSmart or Petco and then they would reimburse me up to $50 and that was the first time I'd known that that was even a possibility and so she just made it such a pleasant conversation and put my mind at ease cuz I was a little stressed that my dog food wasn't going to be here and the food that we have on hand is going to be gone soon and so she just genuinely cared it wasn't like I'm at work and I have to care it was more of a I genuinely feel for you I have animals and she just went right into action and solved everything instantly so I highly highly recommend her she should be employee of the month she did a phenomenal job and that is one of the many reasons why I stay with Ollie is I've always had great experiences and she was no different she easily was top one that I've spoke with.
25 de abril de 2026
Opinião espontânea
Resposta da Ollie
That is such an incredible compliment! We are so happy to hear that McCall turned a stressful situation into a seamless experience for you. Going above and beyond to ensure your pup stays fed—even with a retail reimbursement—is exactly the kind of care we strive for.
I will be sure to share this glowing feedback with McCall and her team. We’re lucky to have her, and even luckier to have you in the Ollie family! 🐾
My Molly loves Ollie …..she licks the…
My Molly loves Ollie …..she licks the bowl clean everytime! And the treats and calming treats…..excellent. Her coat is already looking better and she is happier! Thank you Ollie…..Molly love Ollie 🩷
24 de abril de 2026
Opinião espontânea
Resposta da Ollie
We are so happy to hear that Molly is loving her Ollie meals and treats! It’s wonderful to know that she’s licking her bowl clean and that you’re already seeing such positive changes in her coat and overall happiness.
Thank you for sharing the love—we’re thrilled to have you and Molly in the Ollie family! 🩷🐾
So considerate of my girl!
I can't believe you sent different food so that Crystal can start not eating chicken. I hope this will correct her itchy skin. I think I should be able to tell in a week or two at the most. Thank you so much for caring!
24 de abril de 2026
Opinião espontânea
Resposta da Ollie
We are so happy we could help get Crystal started on a chicken-free plan! Nothing is more important than her comfort, and we truly hope this new recipe does the trick for her itchy skin.
Please keep us posted on her progress over the next week or two—we’re rooting for her! Thank you for trusting us with her care. 🐾✨
I love my Ollie subscription because it…
I love my Ollie subscription because it is always arrives exactly when I need it for my dog. When it is delivered, it is in dry ice, and always frozen. I don’t think I’ve ever gotten it that has been defrosted completely. My dog loves the food and I love the service.🩷
23 de abril de 2026
Opinião espontânea
Resposta da Ollie
We are so happy to hear that! Reliability is a top priority for us, and we’re thrilled to know your orders are arriving perfectly frozen and right on time.
It’s wonderful that your pup is enjoying the food as much as you’re enjoying the service. Thank you for being such a loyal part of the Ollie family!
Super polite and helpful!
I unfortunately just lost my wife to cancer and had to get a new debit card due to fraud. I made a call on my drive home and they were super helpful and handled everything fantastic! I've never had a bad experience calling Ollie! Thank you!
23 de abril de 2026
Opinião espontânea
Resposta da Ollie
I am so incredibly sorry for your loss. Please accept our deepest condolences during such a difficult time.
We are glad we could be there to make things a little easier for you by getting your account sorted out quickly. It’s heartening to hear that you had a positive experience with our team amidst everything you're going through.
We are keeping you in our thoughts 🤍
Two extra cold packs makes a big difference
I was very impressed with the additional 2 cold packs that were in the box today. One of the reasons we left our previous vendor (FD) was that the food was arriving partially thawed and the boxes falling apart. One box had been delayed over a weekend and the UPS driver said he wouldn't even deliver it in that condition. I love the quality and thought that Ollie adds to their product.
23 de abril de 2026
Opinião espontânea
Resposta da Ollie
We are so glad those extra cold packs made a difference! We know how important it is for your pup’s food to arrive in perfect condition, and we never want you to worry about thawed meals or messy boxes.
Thank you for noticing the care we put into our packaging. We're honored to have you as part of the Ollie family and are committed to keeping that quality top-notch for you!
Elizabeth (and the other customer…
Elizabeth (and the other customer service people) don’t just answer your questions. They are passionate about helping pups and their humans
23 de abril de 2026
Opinião espontânea
Resposta da Ollie
That is so wonderful to hear! We take great pride in our team, and Elizabeth is a perfect example of the passion we have for supporting pups and their humans.
Knowing that our care and dedication shine through in every interaction means the world to us. Thank you for being such a valued part of the Ollie family.
Always easy via text or messages
Always easy via text or messages
Quick response and easy resolutions
23 de abril de 2026
Opinião espontânea
Resposta da Ollie
We love hearing that! We aim to make things as simple and stress-free as possible, so it’s great to know that our text and messaging support has been quick and effective for you.
Thank you for the wonderful feedback and for being a part of the Ollie family!
We love Ollie and it is always packaged…
We love Ollie and it is always packaged well and on time with the date of arrival given.
Thanks!
22 de abril de 2026
Opinião espontânea
Resposta da Ollie
We are so happy to hear that! Reliability and quality packaging are top priorities for us, so we’re thrilled to know your orders are arriving exactly as expected and on time.
Thank you for the wonderful feedback and for being a part of the Ollie family!
Ollie is great!!
Ollie is great!!
The only thing I would change if I could would be to have no rice in the lamb dish or more recipes that did not contain rice as my dogs are allergic to it.
Obviously it’s hard for some of us to purchase long term since it’s so incredibly expensive. It’s hard knowing that I don’t know how much I can keep purchasing it because both my dogs absolutely love it. My 3 year old pup goes up on 2 feet when I walk his bowl to him because he gets sooo excited he loves it that much.
22 de abril de 2026
Opinião espontânea
Resposta da Ollie
t is so heartwarming to hear how excited your 3-year-old pup gets at mealtime—that "two-feet" dance is the ultimate compliment! We are thrilled that both your dogs are loving their Ollie.
We truly appreciate your honest feedback regarding our recipes and pricing. We understand that managing allergies and a budget can be a balancing act. While our Lamb recipe currently includes rice, we do offer other grain-free options like our Beef, Chicken, and Turkey recipes which may work better for your pups!
I’ll also be sure to share your request for more rice-free variety and your thoughts on pricing with our product team. We want to make it as easy as possible for your dogs to stay this excited about their food. Thank you for being such a dedicated pet parent and a part of the Ollie family 🐾
Patience and understanding.
Patience and understanding.
Thank you.
20 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for your kind words—we really appreciate it.
We’re always here to help with patience and understanding, and we’re glad we could support you and your pup. If you ever need anything in the future, don’t hesitate to reach out 🐾
Happy Puppy❤️❤️
I had a problem with one delivery, but it was addressed immediately. Never thanks you😃
17 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for taking the time to share this—we really appreciate it!
I’m glad to hear the delivery issue was addressed quickly, even though I’m sorry you ran into that problem in the first place. We always aim to make things right as fast as possible for you and your pup.
We truly appreciate your support, and we’re here anytime you need us 🐾
The sales rep was very friendly and…
The sales rep was very friendly and helpful.
18 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing this!
We’re really happy to hear that our sales rep was friendly and helpful—that’s exactly the experience we aim to provide. We appreciate you taking the time to leave this feedback, and we’re here anytime you need support for you and your pup 🐾
Box was great but my little guy is not…
Box was great but my little guy is not liking the beef. Really hope he like chicken. But I have showed a few friends with healthy pups to start there babies with good food like Ollie’s and farmers dog. Great in size Ollie’s is.
18 de abril de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing your experience—we really appreciate it!
I’m sorry to hear your little guy isn’t loving the beef recipe, but I’m glad the box arrived in good shape and that you’re hopeful he may enjoy the chicken. Every pup has their own preferences, and it’s very common for them to like some recipes more than others.
We also really appreciate you recommending Ollie to your friends—that means a lot to us 🐾
If you’d like, we’d be happy to help you adjust his recipes or explore other options so we can find something he truly enjoys.
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