I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
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Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contacto
Estados Unidos da América
- ollie.com
4,6
Excelente
11 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Forever Grateful
We’ve been using Ollie for 6 years for our adorable mixed breed, Penny. Any time I ever had issues (which wasn’t often) the customer service team was always very happy to help and made the process easy. Ollie helped Penny lose significant weight, extending her life with her family. I am forever grateful for Ollie and their staff for allowing us to love Penny for those extra years we didn’t think we had.
26 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing this—it truly touched our hearts 💛
We’re so honored that Ollie could play a part in Penny’s life and help her live those extra, precious years with your family. Hearing that our food made such a meaningful impact and that our team was able to support you along the way is exactly why we do what we do.
Six years is such a wonderful journey together, and we’re forever grateful to have been part of Penny’s story. Thank you for trusting us and for giving her the love and care she deserved 🐾
We love Ollie!
We love Ollie! I trust Ollie for the high quality food for the most important and best companion ever, my service dog. The Ollie's team is amazing, including customer service and the veterinarians that can assist in setting up the best diet for those pups that may be a little too "fluffy". The app is easy to navigate and helps manage my partner's health. She loves both the fresh and baked foods. I really love how Ollie offers the baked version, which is perfect when we travel for out of town appointments or just away from home during meal times. The jerky treats are perfect for training and reinforcement of positive behaviors when working. We do miss the Ollie snacks though, the sweet potato and apple, but then she doesn't need the extra calories. Please, keep offering the baked and fresh options. Thank you Ollie!
25 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear how much you and your service dog enjoy Ollie—both the fresh and baked options, as well as the jerky treats. It’s wonderful to know that our food and app are helping support her health and make mealtime easy, even when you’re traveling.
We also appreciate your kind words about our team, including customer service and our veterinarians—it means a lot to know you feel supported in setting up the best diet for your pup. And don’t worry, we hear you on the sweet potato and apple snacks! We love offering options that fit each pup’s needs, so it’s great to get your feedback.
Thank you again for trusting Ollie for your most important companion—we’re so grateful to be part of your journey together! 🐾
Worth Every Penny
First and foremost, the food is worth every penny. My 15-year-old pitbull mix has been getting Ollie for years. Not only does she love the food, but her digestion has improved, she has lost weight, and she is thriving in her senior years. The company has amazing customer service, prompt shipping, and excellent communication about upcoming orders. The rare times I've had an issue, they've always made it right. I recommend Ollie to everyone and will continue to be a loyal customer.
A long, healthy life for my pup is priceless!
26 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing this wonderful review! 💛
We’re thrilled to hear that your 15-year-old pitbull mix is thriving on Ollie—improved digestion, healthy weight, and happiness in her senior years is exactly what we hope for every pup. It’s heartwarming to know that our food, along with our customer service and communication, has made a positive difference for you both.
Your trust and loyalty mean the world to us, and we’re so grateful to be part of giving your pup a long, healthy, and happy life. Thank you for recommending Ollie and for sharing your experience! 🐾
Ollie is the perfect choice
The representative Megan was very clear and nice and warm in helping me set up the perfect meal plan for my fur baby. I believe he’s getting the best most important nutrients.
26 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that Megan was able to guide you warmly and clearly in setting up the perfect meal plan for your fur baby. Knowing that your pup is getting the best and most important nutrients is exactly what we hope every pet parent feels confident about.
We truly appreciate you trusting us with your pup’s health and nutrition—it means so much! 🐾
Thank you for delivering Maggie‘s food…
Thank you for delivering Maggie‘s food on time. Truly appreciate it. Keep up the good work.
25 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for your kind words! We’re so glad to hear Maggie’s food arrived on time and that everything went smoothly. We truly appreciate your support and will keep doing our best for you and Maggie! 😊
Food frozen solid
Food frozen solid. Well packed! Fast delivery. I needed the food early and appreciate the flexibility! Everett loves the food and his coat is beautiful! Many thanks, Wanda
25 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much, Wanda! We’re thrilled to hear everything arrived frozen solid and right on time—that’s exactly what we aim for. It’s wonderful to know Everett is loving his meals and that you’re seeing such a beautiful difference in his coat. We truly appreciate your kind words and support! 😊
Ollie is pretty great
Ollie is pretty great! Consistent, high quality food. Great packaging, very rare to have any issues with delivery. I can only think of 1 instance in 2+ years, and they credited me immediately. If you have questions, you can actually talk, email or chat with a real, knowledgeable person. Oh, and my dog loves it of course. Highly recommend!
25 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for your thoughtful review! We’re thrilled to hear you’ve had such a consistent, positive experience over the past couple of years—that truly means a lot to us.
It’s great to know the quality, packaging, and support have all met your expectations, and we’re especially happy your pup is loving the food! We also appreciate you recognizing our team—we’re always here and happy to help however we can.
Thanks again for your recommendation and for being part of the Ollie family! 😊
My dog Bentley really loves the food!
My dog Bentley really loves the food and has done really great. Bentley is a very picky eater and was a couple pounds under weight. He is happier and gain a few pounds.
I love the notification through email and text on when I will receive the food so I can tweak the order if needed. The food always comes the day they tell me for delivery.
24 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing this! We’re so happy to hear that Bentley is loving his meals—especially as a picky eater—that’s a huge win! It’s wonderful to know he’s feeling happier and has been able to gain some healthy weight.
We’re also glad the delivery notifications and flexibility have been helpful for you. We always aim to make things as easy and reliable as possible.
Give Bentley some extra love from us, and thanks again for being part of the Ollie family! 😊
Helpful and Accommodating
I had to leave town when my Ollie shipment was scheduled to arrive. I was too late to change the date on the website. I emailed my problem and someone got back to me right away and was able to change the delivery date. Phew and thank you.
17 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing your experience! We’re so glad we were able to step in and help adjust your delivery just in time—that’s definitely a “phew” moment! 😊
It means a lot to hear our team was able to respond quickly and get everything sorted for you. We truly appreciate your kind words and are always here whenever you need a hand!
I can always depend on Ollie deliveries.
25 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for your kind words! We’re so glad to hear you can count on Ollie deliveries—that reliability is exactly what we strive for. We truly appreciate your support and are always here for you and your pup! 😊
I’m just so happy switching from…
I’m just so happy switching from Farmers dogs food to OLLIE. My dog loves it so I’m very happy with everything
25 de janeiro de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much! We’re thrilled to hear that your pup is loving Ollie and that the switch has been such a positive experience for both of you. Your happiness truly means a lot to us, and we’re so glad to be part of your dog’s mealtime routine! 🐾
From the first box
From the first box, Ralph devoured his meals with excitement, and we’ve seen real improvements,firmer stools, no more tummy troubles, a shinier coat, and boundless energy for our daily walks. The fresh, human-grade ingredients make me feel confident I’m giving him the best nutrition for his active prime years. The easy deliveries and portion control are a huge win for our busy routine. Ralph is thriving on Ollie ,we’re hooked for life!
24 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing Ralph’s story! We’re thrilled to hear he’s thriving—shinier coat, firmer stools, and all that extra energy sound amazing! 🐾
It’s wonderful to know the fresh, human-grade ingredients and convenient delivery are making such a positive difference for both Ralph and your routine. We’re so happy to be part of his prime years, and we’re honored to have you both as part of the Ollie family for life!
Great fast customer service and good…
Great fast customer service and good food
22 de março de 2026
Opinião espontânea
Resposta da Ollie
Thanks so much for your kind words! We’re so happy to hear you’ve had a great experience with our customer service and that your pup is enjoying the food. It truly means a lot to us! 😊
Ease of speaking to a knowledgeable…
Ease of speaking to a knowledgeable person….
21 de março de 2026
Opinião espontânea
Resposta da Ollie
We truly take pride in providing the best customer service possible, and it means a lot to hear that you found it easy to connect with a knowledgeable Canine Care Advocate. Our goal is always to give our pack members a seamless, world-class experience every step of the way.
Very friendly and knowledgeable
Very friendly, helpful and knowledgeable. Made things easy and comfortable
21 de março de 2026
Opinião espontânea
Resposta da Ollie
We’re so glad to hear our team was friendly, helpful, and knowledgeable—and that we could make the whole experience easy peasy lemon squeezy for you 😊 That’s exactly the kind of smooth, stress-free support we aim to provide every time.
Ollie is amazing!
Buddy loves the food and if you have any questions the support they give you is amazing!
21 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much! We’re thrilled to hear that Buddy loves his food and that our support has been helpful. 🐾 We’re always here for any questions and love making mealtime enjoyable for both you and your pup!
Friendly people who fix issues
I called the company because my Dog Tipsy was still hungry and had lost a little weight with her starting feeding plan. Called and Brianna listened to my concern, let me know what my options were and then upped the calories and feeding plan for my dog Tipsy. It took less than 10 min. A really surprisingly pleasant easy call and fix. Nice people, and clear communication.
20 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much for sharing your experience! We’re so glad Brianna was able to help Tipsy so quickly and make the adjustment to her feeding plan. 🐾
It’s wonderful to hear the call was easy, pleasant, and clear—that’s exactly what we aim for. We love helping pups thrive and are thrilled Tipsy is on the right track!
Resposta da Ollie
Thank you! We’re so glad to hear that one call was all it took—we always aim to make things simple and stress-free for you and your pup! 🐾
Buyer beware!!!
Buyer beware!!!! There is no " trying this product one time"
They will somehow automatically enroll you in automatically shipments of 175$ !
I never agreed to an autoship. I selected the option for one package of "4 to try", next thing I know, I have an email alert that 14 packages are shipping for $175.
20 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you for taking the time to share your experience, we’re really sorry for the frustration this caused.
We understand how surprising and upsetting it can feel to receive a larger order than expected, especially if you were intending to try just one shipment. We want to be as transparent as possible with how our service works. At the time of sign-up, we send a welcome email that outlines that our plans are subscription-based, including details about the upcoming second delivery, what it will include, and the expected price. We also send a reminder email before the next order is processed so there’s an opportunity to make changes, delay, or cancel if needed.
That said, we recognize that this may not have been clear in your experience, and we truly appreciate the feedback, it helps us improve how we communicate with our customers.
If you have any remaining questions or need help with your account, please don’t hesitate to reach out. We’re always happy to assist.
We wish you and your pup all the very best moving forward.
All the food is frozen solid…
All the food is frozen solid when it arrives. They pack better than ever now. Food is great and doggies are loving 😀🤤 it.
Love Ollie food.
20 de março de 2026
Opinião espontânea
Resposta da Ollie
Thank you so much! We’re thrilled to hear your pup is loving the food 😄🐾 and that it’s arriving perfectly frozen. We’ve worked hard on the packaging, so it’s wonderful to know it’s making a difference. We truly appreciate your support and love having you in the Ollie family!
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