PLEASE CALL ONE COUNTRIE'S CUSTOMER SUPPORT, IF YOU ARE HAVEING TROUBLE WITH ANY CHANGES, INSTEAD OF LEAVING A NEGATIVE REVIEW. THEY ARE VERY REPUTABLE COMPANY HELPING VETERANS. GOOD LUCK TO EVERYONE.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I'm not sure why so many people feel the need to post negative reviews and try to hurt companies reputation over what boils down to simple user error. If they took the extra 2 minutes to actually rea... Ver mais
A empresa respondeu
I didn't do a membership or send any money. Under the Legal Information for each drawing there is a hyperlink for "Alternative method of entry" where you can enter one time. I thought they were requir... Ver mais
A empresa respondeu
I entered sweepstakes for free. We’re currently living in an old 2011 Motor Home. I’m disabled and would love to win the newer super C Motor. I have ALS and a larger space would make life more enjoy... Ver mais
A empresa respondeu
3,9
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This company is a scam
This company is a scam. I never signed up for a subscription and literally charged my account on PayPal and I never signed up for a monthly thing and there was no way to even cancel it so beware of this company. They’re a total scam if I could leave zero stars, I would Scam scam, scam.
26 de outubro de 2023
Opinião espontânea
Resposta da One Country
Hi Collin! We're sorry you had a bad experience with your One Country Membership. We would love to help you further, but need more details about your experience. Please contact our Customer Support team at support@onecountry.com, and a customer care member would be happy to assist you! Thank you!
This company is a TOTAL SCAM!
This company is a TOTAL SCAM. You can email them for months, asking to cancel your membership and they will NEVER GET BACK TO YOU. And there is no way to cancel your membership online nor through their horrible app. Can't do it by phone either since the only number they provide just leads you to an automated message saying the voicemail is full. Total scam artists!
25 de outubro de 2023
Opinião espontânea
Resposta da One Country
Hi Adrian! Thanks for taking the time to share a review. Fortunately, we could see this resolved after going through our customer database. We appreciate your patience and ongoing support! If you have any further questions, please get in touch with our support team.
Unusable with errors
Unusable with errors, back and forth with tech several times with no solution. Ongoing for almost 5 months, never worked.
11 de junho de 2023
Opinião espontânea
Resposta da One Country
Hi Crystal! Thanks for sharing your experience with our team, we're sorry to hear that you have not been able to use your membership as intended. We always strive for high standards with our customer's experience and we didn’t meet that for you. We'd love to make this right. Please contact us at support@onecountry.com. Thank you!
God bless the good folks
Hi, my name is Mindy, me and my family (6 children) we live in a trailer park with ALOT of violence. I'm sorry and embarrassed to say this, but we really need help. Thank y'all for the great things y'all do! We live in Mississippi. Y'all are some of the greatest people out there! If you could see it in your heart to please help us. I feel like a bum for even asking, and I'm sorry. God bless y'all! 💜
22 de outubro de 2023
Opinião espontânea
Resposta da One Country
Hi Mindy! Your review brightens our day! We appreciate your feedback and ongoing support. Thank you!
Misinformed about subscription options
I asked if it was possible to choose which draws my monthly ticket subscriptions could be applied to. I was misinformed that it was possible. There are some prizes for which I do not want to enter, but it is not possible to re-direct tickets as part of the monthly subscription process, not after purchase.
2 de outubro de 2023
Opinião espontânea
Resposta da One Country
Hi Ernie!
It is absolutely possible to adjust your entries after purchase but this can only be done in the app! Once you open the app, click on your name in the top right corner and select the "entries" option. Right below that you will see "adjust entries." Please click there and you will see a list of giveaways that you have entries in. Click "add" next to the giveaway you want to add entries to and enter the number of entries you want to move when prompted. Once done, you will be prompted to select the giveaway you wish to take those entries away from and click "done". Once finished you will see a pop-up that says "Success! Your entries have been reallocated." I hope this helps. If you require further assistance with this process please send us an email to support@onecountry.com or visit us in LiveChat on our website!
Thank you!
Kaitlyn
Support Specialist | One Country Team
support@onecountry.com
getting an upgrade
I send a email to One Country about changing my stage I was on to a higher one and they answered me on the same day and told me how to get it upgraded. The Lady that helped me was very nice and friendly and very help full, It's a pleasure to do business with a company that will answer you take care of your need
12 de outubro de 2023
Opinião espontânea
Resposta da One Country
We are pleased to hear that your experience with us was a good one, Bobby! Your kind words are greatly appreciated and we hope you won't hesitate to let us know if we can serve you in the future. Thank you!
I'm very happy to successfully work and…
I'm very happy to successfully work and always seeking this website
15 de outubro de 2023
Opinião espontânea
Resposta da One Country
Hi!
Thanks for sharing this with us!
Normal website
14 de outubro de 2023
Opinião espontânea
Resposta da One Country
Thank you for your feedback!
Horrible customer response
Beware!!!
Horrible customer response. Only able to resolve an issue by email. Telephone number on credit card statement, if you call they do not call back. Emailed several times regarding account is not functioning correctly saying I’m not a member and still being charged over two months and nothing but short non-result statements fixing nothing.
Although they are great at taking your money. Customer support is by far very poor. If you’re gonna run a business, better learn to act like a business.
Also, take a look at the negative reviews, these issues are long term.
12 de outubro de 2023
Opinião espontânea
Resposta da One Country
Thank you for your feedback. We're sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. If you’d like to discuss your experience further, please don’t hesitate to contact us. Thank you!
Terrible customer service
I have contacted them three times to cancel my subscription with no response. No other way to cancel or contact them other than email.
12 de outubro de 2023
Opinião espontânea
Resposta da One Country
Hi Wendy!
I was able to find your name in our system and I see we've reached out to you several times in regards to your cancellation request on September 11th, September 18th, October 12th, and another follow-up email on October 16th. Your membership was canceled on September 11th, 2023 and we sent you a confirmation of that cancellation the same day. It is possible our emails are going to your spam inbox so please double-check that you are receiving them and that you have not blocked our support email as we do not have another way to contact you. We are so sorry if you haven't received any of these emails! You are also welcome to visit us in LiveChat on our website if you have any questions or believe you aren't getting through!
Thank you!
Kaitlyn
Support Specialist | One Country
support@onecountry.com
while this station MIGHT be legit
while this station MIGHT be legit. Not thrilled with their very open date on when the drawing takes place. They put in "around" and then give a date. So the drawing ends at the beginning of the month. Yet they don't reveal for the rest of the month who won.
12 de outubro de 2023
Opinião espontânea
Resposta da One Country
Thank you for your feedback. We're constantly striving to improve our service, so we’ll consider your customer feedback in our efforts to do so. Thank you!
One Country
I had a question and they got right back to me by the next day. And very nice.
6 de outubro de 2023
Opinião espontânea
Resposta da One Country
Thanks so much for taking the time to leave us a 5-star rating, April – it is much appreciated!
Fast response to my email
Fast response to my email. Great mission, doing good.
5 de outubro de 2023
Opinião espontânea
Resposta da One Country
Hi Larry!
Thank you so much for your feedback! We appreciate your support and kind words!
Wow where to start !
Wow where to start , I have enjoy watch you guys change the life’s of poeple and at the same time helping show the world that there is still hope for our county ! I help to help in anyway I can by supporting the the great causes you help ! IE. The veterans, and all the other groups you help support . You guys always surprise.me the way you make the difference for the better !
6 de outubro de 2023
Opinião espontânea
Resposta da One Country
Ronald, we sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience! Thank you!
Our membership 15$ ..they can’t find us ..rip off
Oc media holdings.. We reached out and can’t seem to get a response. They took our $15 dollars but can’t find an account. My bank sees $15 dollars immediately, but not y’all at one country…. What’s up with that? Oh and response time up to 7 days? What’s up with that? Very frustrating… At least a lottery ticket has a chance….. I have no idea 🤷♀️ what y’all are doing…. My only option seems to claim fraud on my charge card…. Why wouldn’t we ? No call 📞 back… no customer service…. Please 🙏 tell me something or someone would help us on this matter… my email is available to you. I’d give you my phone number, but trust is lacking right now… please don’t give the usual bologna statement that you truly tried to reach out, because you haven’t yet….
Update… your response is appreciated. What can you do? How about a refund of $15 dollars. How can I be entered in a sweepstakes when you can’t find an account for me?
26 de setembro de 2023
Opinião espontânea
Resposta da One Country
Hi Teresa,
We do not offer phone support right now. If you wish to cancel you will need to reach out to support@onecountry.com with the email associated with your account, the first and last name on the account, your phone number, and any possible alternative emails you may have in case we are unable to locate it. Sometimes if an email was misspelled when it was registered we can have a difficult time locating it as our system searches for an exact match. We are so sorry for any negative experience you've had with us and we would love the chance to make this up to you. We never want our members to feel ignored or uninformed about their accounts! Please reach out to us via our support email or in the LiveChat option on our website.
Thank you!
Thank you ,for what you do and have done
3 de outubro de 2023
Opinião espontânea
Resposta da One Country
Thank you for your feedback and continued support! If you have any questions just reach out!
Where are the reviews of anyone knowing…
Where are the reviews of anyone knowing anyone who won something!??
30 de setembro de 2023
Opinião espontânea
Resposta da One Country
Hi Angelia,
Thank you for your question! We contact our winners by email and phone call and you can find all of our past winners as well as their stories on our website here: https://onecountry.com/blogs/1c-daily/tagged/winner
- Kaitlyn J
One Country | Support Specialist
support@onecountry.com
Total rip off, no way to cancel
They get you to become a member, you never win anything and you cannot talk to anyone to cancel membership, Total rip off.
27 de setembro de 2023
Opinião espontânea
Resposta da One Country
Good afternoon Deb,
We are so sorry to hear you aren't satisfied with your experience with us and we would love the chance to make this right with you. In order to cancel your membership you will need to reach out to our support team at support@onecountry.com. You can also contact us via the livechat option on the website and our team members can tend to you there. Please reach out to us if you have any further questions and thank you so much for supporting One Country.
Kaitlyn
Customer Support Specialist | One Country team
support@onecountry.com
I entered sweepstakes for free
I entered sweepstakes for free. We’re currently living in an old 2011 Motor Home. I’m disabled and would love to win the newer super C Motor. I have ALS and a larger space would make life more enjoyable. I couldn’t afford to join membership but you can take a chance for free. If I win the super C Motor Home, we’re going to sell our current Motor home and donate the proceeds to this wonderful cause.
“NEVER SURRENDER” MM
NSMM
27 de setembro de 2023
Opinião espontânea
Resposta da One Country
Thank you so much for your feedback and continued support of One Country. We wish you luck in the upcoming giveaway!
Kaitlyn J.
Customer Support Specialist | One Country
RIPOFFS
I have wrote to the contact email on the website TWICE.. first being to STOP any withdrawals for a membership.. never heard anything back. I asked for it to stop in JUNE 2023. Still crickets... There is NO SUPPORT@ONECOUNTRY try it... you will never get a connection to that site. You people are crazy for ever doing business with them... go ahead try to cancel.... my mother just died, leaving me with a funeral bill.. I want this closed NOW!!!!!!! By One County's response at the bottom, I didn't post this a hour ago... more like 3 hours ago... Also, a chat icon came up at 4:59pm stating that all representatives were busy.. then with me being the only one in the queue, they said to leave my email, name etc.... no answer after that... but they are on CST time which makes them a hour behind me. so at 5:02pm my time, they shut down.... you cannot look at your account to check any payments or change your CC #... don't join with money, join for free or you will never see your money again!!!
20 de maio de 2023
Opinião espontânea
Resposta da One Country
Hi Tre! Thank you for taking the time to share a review. We're very sorry for the negative experience of getting your service canceled and would love to learn more about your issue to ensure you get the quality service you’re looking for. Please contact us at support@onecountry.com and we will resolve this matter promptly. Thank you!
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