One Country Opiniões 

1379
•
TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

PLEASE CALL ONE COUNTRIE'S CUSTOMER SUPPORT, IF YOU ARE HAVEING TROUBLE WITH ANY CHANGES, INSTEAD OF LEAVING A NEGATIVE REVIEW. THEY ARE VERY REPUTABLE COMPANY HELPING VETERANS. GOOD LUCK TO EVERYONE.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm not sure why so many people feel the need to post negative reviews and try to hurt companies reputation over what boils down to simple user error. If they took the extra 2 minutes to actually rea... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I didn't do a membership or send any money. Under the Legal Information for each drawing there is a hyperlink for "Alternative method of entry" where you can enter one time. I thought they were requir... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I entered sweepstakes for free. We’re currently living in an old 2011 Motor Home. I’m disabled and would love to win the newer super C Motor. I have ALS and a larger space would make life more enjoy... Ver mais

A empresa respondeu


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(1379)

16 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

False advertising

The advertisement for the giveaways is untrue. The commercial says "No Purchase Necessary."

Then you go to the website and find out you have to BUY a membership to enter the giveaway. Total false advertising.

12 de setembro de 2023
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Resposta da One Country

Thank you for your feedback! We offer several ways to enter so be sure to check out our FAQs. A member of our team would love to help with this! Please contact our customer care team at support@onecountry.com. Thank you!

Classificada 5 em 5 estrelas

One Country Review

Keep crushing it! Excited to see what’s next!

26 de agosto de 2023
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Resposta da One Country

Hi Aaron! Thank you so much for your kind words. We have exciting new giveaways coming your way, stay tuned! https://onecountry.com/

Ayla G
One Country Support

Classificada 5 em 5 estrelas

I am hooked on One Country

I recently heard about One Country. I followed them on social, then their app. I love their giveaways and non profit partnerships. Keep up the good work!

26 de agosto de 2023
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Resposta da One Country

Thank you for the feedback Nicole! We appreciate your support!

Classificada 1 em 5 estrelas

Have been trying to terminate my…

Everything is good thank you

23 de agosto de 2023
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Resposta da One Country

Hi Trace! We are sorry to hear that your experience didn't match your overall expectations. It looks like a member of our team was able to assist in getting your account handled. Thank you for allowing us to make this right!

Classificada 1 em 5 estrelas

SCAMMERS

I ordered a pair of boots from them a month ago. Never got shipping details. Checked the website it said 3-4 business days so I waited. A week passed so I emailed the support email (the only form of communication listed on the website) they didn’t answer for almost a week. When they did answer they said they were moving warehouses and that’s why it was delayed but they would be shipped that day. I waited 3 weeks. Still no shipping information. I have sent countless emails at this point with no response. This is ridiculous I paid over $300 for a pair of boots and get no communication and scammed.

2 de agosto de 2023
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Classificada 1 em 5 estrelas

Doing scams "legally"

Look at all of the 5 star reviews, check their dates. They're all from April 2023. Up until this point, the reviews were mixed, but you can see that they get a huge boost in their ratings in April 2023.

They are most likely within the confines of legality.
But legality and scummy are two different things.
What they do is rather scummy.
You can enter their raffles through a "membership" that you have to purchase. And they hide, with all their might, the free/alternate method of entering. Yes, in the US raffles have to have the option to enter free. Because entry into a raffle cannot be "bought". The way companies skirt around is it to have paid raffles, but have the "free" option hidden somewhere.

To top it off, the prizes seem to be "leases" in which you don't actually get to own anything you win.

To me, what they're doing is rather deceptive.

If you want to find more information or details on the company, it's very hard to find. They have no address or information on their "about us", just fluff. Their contact method is an online form only.
There's 0 transparency on who they are and what they really do.

9 de agosto de 2023
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Resposta da One Country

Hi Ken! Thanks for your feedback! If you want to experience all of the perks and have the best chance at winning, we encourage you to become a member.The other option is to make a one time payment that gives you a limited number of entries into the selected giveaway. Both of these options are included on each product page. You may also choose to utilize our free Alternate Method of Entry, as found in the "Legal Information" section of each giveaway. To learn more about our prize terms and conditions check out our Official Sweepstakes Rules https://onecountry.com/pages/official-sweepstakes-rules. If you have any trouble locating any information on our site we have a customer support team ready to help at support@onecountry.com. Thank you!

Classificada 5 em 5 estrelas

I see people complain customer service

I see people complain about customer service. I recently needed to change my credit card information. I did what a lot of people don't do. I followed their instructions...update went very smoothly!
I see complaints about having to pay to enter. It's a fundraiser people. Would you take cookies from a girl scout without paying for them? Besides, I think you can enter for free. Follow the instructions!

6 de agosto de 2023
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Resposta da One Country

We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents! Thank you for your feedback!

Classificada 1 em 5 estrelas

IMPOSSIBLE TO CANCEL

I do not think this is a scam. You have to have a subscription to get entries into their giveaways. HOWEVER, it is almost impossible to cancel. The only way to contact these people is to send a message through their website. It takes a week or more to get a real response (other than the automated "thanks for reaching out to us we will get back to you" message). I've been trying to cancel for over a month. I'm going to deny the charges on my card. VERY DISAPPOINTED!

6 de agosto de 2023
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Resposta da One Country

Hi Pamela! Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention.

Classificada 1 em 5 estrelas

Hard to cancel

I have sent emails as directed to cancel my subscription and received an automated response to the effect of “we’ll get to it” Two months later they are still charging me. Do not recommend.

6 de agosto de 2023
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Resposta da One Country

Good Afternoon Ali! We strive to provide the best possible customer experience. Thank you for sharing your experience. All cancellations may be directed to our support@onecountry.com email. We would be more than happy to help with any issues you may be having with your account.

Classificada 3 em 5 estrelas

More Transparency Please.

I was hoping TrustPilot would provide more info about the company, like what state it is in. Because I can’t find it on One Country’s website. Contact info shouldn’t just be a web form.

3 de agosto de 2023
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Resposta da One Country

Hello,

Thank you so much for your feedback! We are located in Northwest Arkansas and we want to do our best to make sure we are as transparent as we can be. We would love to hear from you and you are welcome to contact us at support@onecountry.com if you have any further questions about our company and what we do for our community.

Thank you,
Kaitlyn
Customer Support Specialist | OneCountry Support

Classificada 1 em 5 estrelas

Scam .

Scam .. what free drawing when you have to make a purchase to get in the drawing. And when you try to stop the cell notifications you can't. I've tried 3 times to stop them from sending their stupid mailings but you can't ... and there's NO corporate number to even call to complain to. DO NOT ENTER this so-called free drawing.

1 de agosto de 2023
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Resposta da One Country

Hi V! We offer several ways to enter including a free 💸 💸 alternative method of entry. This information can be found in the sweepstakes legal details. Thank you!
Ayla
One Country support

Classificada 1 em 5 estrelas

So I guess even verified companies…Are POS leeches

So I guess even verified companies (doesn't mean crap) with enough money for apps and advertising can be a scam! Entered into one contest, entries shown were messed up in my app, entries shown were inaccurate. Reached out to support multiple times to get it straightened out with zero responses. The contest was coming to an end and so I reached out a couple more times with nothing other that an auto reply and a lie about responding within a certain amount of time. Contest ended with my entries all screwed up, so I never had a chance. Some person won (which was probably fake), and I still have no reply to my account/ entry issues. Tried to cancel so One country doesn't scam me out of yet another payment, but they don't seem to make that easy or have an option in app. So now due to One Country being yet another POS scamming leech in this world, I'll have to dispute it with my bank and probably only get part of my money back, as well as the waste of time all this has been. And they have the nerve to respond to bad reviews and say dumb crap like I don't know why people feel the need to say bad stuff and ruin our reputation, like stfu! Ya dirty crap filled D hole! Bad reviews because you're a fake scam and you only reply to bad reviews to try to trick others and scam more people into believing the bad reviews are not a true testimony of the people who already believed One Country's Bull Crap!
Don't believe the fake reviews or reviews done by dumb af people, you don't give a 5 star review to a company just because. Yet there are 5 star reviews given with no actual information or legitimate reasons for the 5 star review...Mentions "Oh I like the layout of the app", or "if you take 2 min to read then you'll know that you don't have to become a member, don't blame others for your mistakes, this is not a scam", which isn't based off of any relevant information and the comments made have no correlation to each other. So they are either fake or the people blindly giving a 5 star review to a scam company are just dumb af!
And if trustpilot back this company up and gives it some mark of verification then it's obvious they just accept the funds (bribes) to lie and give a fake mark to trick people into thinking it's legitimate when it's just paid for and not based off any real information. So trustpilot is a joke and just as much of a scam as onecountry.
Feel free to reply with an actual message/ response to what's in my review, one which holds some weight and isn't meaningless.

13 de junho de 2023
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Resposta da One Country

Non-fungible Man,

We strive to provide the best possible service! We hear that you are frustrated and we understand that having an account not look right can be down right upsetting. We would love to help you with your account. Please let me know how we can help you at support@onecountry.com.

Ayla G
One Country Support

Classificada 1 em 5 estrelas

Then why won’t they return calls or…

Then why won’t they return calls or emails. Still taking my money, won’t let me cancel. SCAM

25 de julho de 2023
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Resposta da One Country

Hi Betty!

Thank you for reaching out and letting us know about your experience! We would be happy to help you cancel your account at support@onecountry.com.

Ayla G
One Country Support

Classificada 2 em 5 estrelas

Suspicious Of Their Donation Amount After Contest

First, I’ll say this is only my opinion and I could be wrong. But I am suspicious of their donation amounts. They recently wrapped up a contest where the winner got to choose a $2.5 million log cabin or $1 million cash. This contest was running for a year or maybe a little bit longer (I’m not sure of the start date, but I’m sure I was seeing ads for the cabin giveaway for at least a year. And the new contest they just started to give away $1 million cash ends in early 2025.). There are ads for the cabin giveaway were all over social media for the last year, and they had a TV ad for this contest, and on Facebook they have 5.5 million followers. I don’t know how many followers they have on their other social media pages. When you enter their contest there are different donation levels that you can choose from and I believe $25 is the lowest amount. So, last week they chose the winner for the cabin giveaway and also announced they were giving $50,000 to Folds of Honor. Does anyone else see the problem here? After a year of their ads being everywhere including on TV, and their huge following on social media, they are only able to donate $50,000? Let’s do some math. A very conservative estimate. Let’s say over the past year with all of the ads and social media followers they only got 5000 people to donate and those 5000 people all donated at the lowest level of $25. That’s $125,000. I understand it’s expensive to run ads, especially TV ads, and they probably have other costs that I’m not aware of, but it’s still suspicious to me that they are only able to give away $50,000. And this is only a conservative estimate. It’s likely that more than 5000 people donated.
By the way, I posted a similar comment on their Facebook page last week and they either deleted it or never approved it in the first place. But I’ve seen many other people post and comments asking them if it’s legit, etc. and they reply to those comments, so I don’t know why they didn’t reply to mine.

20 de julho de 2023
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Resposta da One Country

We appreciate your feedback and questions/curiosity! Let’s see if we can help clarify. First off, we are NOT a non-profit or professional fundraiser. When people sign up for a One Country membership they are doing so to get auto-entered into every giveaway each month, plus unlock exclusive content and perks within the 1C app. But as a company, we believe in giving back and we do that in several ways which include: Making a donation to our artist partners charity of choice, highlighting a nonprofit in a giveaway campaign to get attention/awareness on their cause, or highlighting nonprofits in the weekly 1C Challenge found within the app. Any non-profit highlighted within the 1C Challenge on the App drives users directly to the organization’s site where they can learn more or donate directly if they wish. We just want to help shine a light on these amazing folks doing incredible work throughout our country! We hope this clarifies some of your concerns. Please don’t hesitate to reach out if you have any additional questions.

Classificada 1 em 5 estrelas

Nearly Impossible to Cancel

Make it almost impossible to cancel your subscription. Avoid.

19 de julho de 2023
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Resposta da One Country

Hi Aaron, we're sorry that you had a negative experience canceling your subscription. We take all feedback seriously and are constantly working to improve our product. Please let us know if you have any suggestions on how we could do better. Thank you for being a customer, and we hope you’ll give us another chance in the future. Thank you! -Chelsea

Classificada 1 em 5 estrelas

I have tried for weeks to cancel my…

I have tried for weeks to cancel my account and all I get is crickets. I would contact the Better Business Bureau but One Country has made it damn near impossible to locate an address. Really sorry I got involved with these folks.

18 de julho de 2023
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Resposta da One Country

Ike,

Thank you so much for your feedback. We are so sorry to hear you've had a negative experience. We hear you and want to make it right as this is not the standard of customer service One Country strives for. You can reach out to us to cancel your membership at support@onecountry.com. Please include your first and last name as well as the email your account is attached to so that our support team and further assist you.
Thank you,

Kaitlyn Customer Support Specialist

Classificada 1 em 5 estrelas

I have messaged/ emailed and filled out…

I have messaged/ emailed and filled out their form several times to CANCEL my membership....They keep responding by sending the same email back saying they will get to me in 5-? days!!!!.....

7 de julho de 2023
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Resposta da One Country

Hello Terry,

We appreciate your feedback and we are so sorry to hear that this has been your experience. We want to remedy this for you and restore your faith in us as a company. We have continued to work hard to improve our customer-facing positions and deliver the best possible service that we can. Please reach out to our support team at support@onecountry.com with the email associated with your account and well as your name and how we can assist you.

Thank you so much for your time,
Kaitlyn
Customer Support Specialist | OneCountry Support

Classificada 1 em 5 estrelas

You're going to lose

Wow, that's a lot of fake 5 star reviews

30 de junho de 2023
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Resposta da One Country

Hi Dave! We get that a lot but no sir, our sweepstakes are 100% legit. Visit https://onecountry.com/ for more details on this sweepstakes. Check out our past winners while you're there!

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