Hands down best customer service I’ve ever encountered! The team is extremely friendly and willing to help out by all means to ensure you get your order as soon as possible!
A empresa respondeu
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Hands down best customer service I’ve ever encountered! The team is extremely friendly and willing to help out by all means to ensure you get your order as soon as possible!
A empresa respondeu
The item arrived in a very poor condition. The stitching was coming undone in multiple areas with loose threads throughout the garment. The item also had an unpleasant smell on arrival. The origi... Ver mais
A empresa respondeu
Amazing customer service, I stuffed up my order and they were really lovely in helping me fix it, and fast!! Thank you so much!
I ordered a set from one empire and the shipping was great, the process was easy and the quality of the lingerie is amazing! Will definitely be ordering more!
A empresa respondeu
We craft feminine lingerie accessories that awaken the Siren within — alluring pieces designed to unlock your divine feminine potential. Each set is a whisper of seduction, inviting you to surrender to your deepest desires and slip into a cinematic dreamscape of romantic possibility. Our designs don’t just adorn the body — they beckon, they promise. With every curve embraced and clasp fastened, we harness the power of sensuality, offering women the chance to own their allure and sell the feminine mystique with effortless grace.
PO BOX 923, 0804, PARAP, Austrália
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Respondeu a 45% das suas opiniões negativas
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Avoid this company at all cost. Product has terrible fit and when you request a return they only offer store credit despite saying on their website and T&Cs that refund is available. Once return request is sent you never hear back from them! They just don’t return emails and chat communication. TERRIBLE
I love the feel and look of both lingerie sets that I purchased, they are definitely not suited to larger boobs though.
I love that they are a bit more unique looking than a majority of sets I have seen recently and they are a great price.
I am still waiting for my order and still don't know where it is even with looking at the tracking number it doesn't tell me anything. I have ordered things off other aus websites and they have used aus post and recieved those packages in 3-4 days. That is the only reason I am only giving 1 star rating until I recieve my items.
I absolutely hate leaving bad reviews but i’m honestly just really disappointed. I had gotten a dress with underwire and a body suit a few months ago (both sizes Large, the biggest most pieces go expect for some XL’S) Once they arrived there was no possible way my boobs would fit inside the wires, they were so close together. Plus the material felt really cheap. The body suit actually went on just was so short in the torso area. I’m not a massive person keep in mind, I fit between a 10/12. The sizing was ridiculous once i got it, especially for a large. Anyway they would only give me store credit which was super disappointing because i felt nothing was going to fit, i just wanted my money back. So i re-ordered some different things in a XL (still waiting on arrival) buttt i soon got an email saying that one of them was out of stock … I understand it’s hard but that would’ve been so helpful to know from the website. Things just didn’t go well for me with this site. Mainly upset about not getting my money back with all the issues that occurred.
Amazing quality, prices and service!
I was slightly worried about the quality of the product I would receive for the price but it’s amazing, I love it so much and I will definitely be buying from One Empire again 💖
Absolutely terrible to deal with.
I followed all the measurements nothing even slightly tight they were not helpful in anyway and are refusing to refund me.
I’m extremely disappointed as this has made me feel self conscious with already struggling to find clothing. 0/5 stars
Don’t not purchase from them.
One Empire is such a blessing!!
Ordering lingerie online can be a challenge but the team did an amazing job recommending me sizes and styles.
Overall so happy with the quality of the products and a very positive experience!
I had a minor issue with the shipping time of my order, but I ended up receiving it on time and it fit well. They even added a small gift for the miscommunication which was a kind gesture. I would order again but I would also allow more shipping time than what is listed.
The set I got was so beautiful!!! The material is also to die for. Thankyou OneEmpire 💕💕
Luxury Lingerie with amazing customer service ❤️
Love the quality and fit of this amazing brand, it’s second to none with fantastic prices. Love everything I’ve bought! This company is Australian and they go out of their way to assist and the quality is amazing.
Highly recommend
Was extremely helpful with my order exchange.
OMG LOVVEEEEE!!!!
Every piece is so beautiful, I can’t stop buying items! I’m obsessed with everything!
Placed order 14th August, finally received order 8th September and they sent me the wrong item! No reply to my enquiries and I don't have for the occasion ordered for. Extremely gutted!
I bought two of the same sets but in different colours and they came in different sizes both have label saying medium but I’ll tell you ones definitely a XXS…. Very very cheap material definitely wouldn’t recommend!!!

Resposta da One Empire
Excellent customer service and lovely products
Lingerie fit great, the size guide really assisted me in terms of what size to select. Very flattering set and great quality for a good price.
First of all the product quality is A LOT better then I would have expected. I absolutely love all the sets I've brought and am super impressed with how well everything fits. Shipping was also quite fast
The customer service is beyond amazing. Always friendly and very helpful. Definitely a business I would recommend and will continue to shop from.
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