Onestop cleaning solutions Opiniões 

233
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Dave done an excellent job cleaning stairs, living room and landing carpets. His machine was left out on path no water leaks everywhere. Thank you.

Classificada 5 em 5 estrelas

Easy to book through Facebook. Able to chose date and time that suited me. Good communication before appointment to clarify details of what required cleaning and cost. Excellent service on the day. 10... Ver mais

Classificada 5 em 5 estrelas

We’ve had our carpets cleaned a few times before, but they have never come up as good as they did with One Stop Cleaning! The difference was noticeable straight away — they looked fresher, brighter,... Ver mais

Classificada 5 em 5 estrelas

Communication was fantastic during enquiry and booking! Prompt arrival at allotted time and didn’t take long to get cracking after a minor pipe dilemma soon rectified. I really wish I’d taken before a... Ver mais

Informações sobre a empresa

  1. Serviço de limpeza de tapetes
  2. Serviço de limpeza
  3. Serviço de limpeza de estofos

Escrito pela empresa

We are OneStop Cleaning Solutions for all your carpet cleaning, upholstery cleaning and Oven cleaning in St Neots and surrounding areas. At OneStop we use the best equipment on the market to guarantee a professional clean first time. The products we use are not only safe, they will leave your carpets looking and smelling great. Oven Cleaning we use the best equipment on the market to get the best end results. The most popular system for cleaning carpets is called hot water extraction (Steam Cleaning) but we can also dry clean carpets for a faster drying time. One of the services we offer is end of tenancy carpet cleaning. Most, if not all, landlords will expect the carpets to be professionally cleaned before your deposit is returned. We will provide you with a receipt for your landlord upon completion. Our promise to our customers is simple, we will always take care of your carpets within your home and treat your home with respect. We also offer commercial carpet cleaning and will even provide a free demo which will let you see the before and after. This way you can see the difference before you commit to the work being carried out. Commercial prices will depend on the size of the area to be cleaned, we will arrange a site visit for a complete price.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

233 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(233)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’m am super impressed with this…

I’m am super impressed with this company! My oven was literally a mess! Over years had been neglected but wow with an hour and half he has restored it to its former glory! Thank you so much I’ve now booked for my carpets to be cleaned

28 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Video recorded me without my permission in my own home! Disappointing service and will charge more than quoted

Booked an appointment with this company. They have previously cleaned my carpets and changed the quote significantly as they said the rooms were bigger than they thought. Ok, fair enough happy to pay a little extra if that is what you are telling me. Today the carpet cleaning operator called to say he had two appointments booked for 9am and asked what time my appointment was for…clearly he had two appointments booked. He arrived and ask me if I was the lady who sent him photos of the marks the dog had made. I said no, I’m not that lady! He then went around the house and quoted me significantly more than quoted via the website. I told him I could not afford to pay double the new quoted amount. And he said if you’re not happy I don't need to do the work…clearly…he had another appointment! He was rude and arrogant with zero customer service skills. I will NEVER use this company again and if you have sense you won’t either. The technician did not leave politely as suggested he did not say goodbye. I also have camera which show a very different version of your technicians opinion, your response says it all to be honest! And to be clear I did ask for three carpets to be cleaned and after he asked if I wanted the other rooms cleaned too, I asked the additional cost. Also if you are video recording me in my own home without permission or notification, I’m sure you sure you have breached my privacy! You CANNOT video someone in a private space without their permission.

27 de outubro de 2025
Opinião espontânea
logótipo da Onestop cleaning solutions

Resposta da Onestop cleaning solutions

Hi Karen,

With reference to your unfair and factually incorrect review, I’d like to clarify what actually happened.

Firstly, we did not have two appointments booked for 9:00 AM — there was only a minor confusion as to whether your appointment was at 9:00 or 9:30.

When we arrived at your property, you showed us the areas you wanted cleaned. You had booked three rooms and one flight of stairs of average size. However, you actually requested cleaning for four bedrooms, one landing, one staircase, and one very large lounge. All of these rooms were considerably larger than average — in fact, at least twice the typical size at least.

We therefore provided an updated quote to reflect the additional work and size of the rooms. You responded that you couldn’t afford the revised price due to personal circumstances and asked us to quote for just two rooms, the living room, and the stairs instead. Our technician did so politely and explained the difference in cost. It was clear you were unhappy with the revised price, which is, of course, entirely your choice.

You also mentioned you had used our service before — which is true — and we appreciate that you rebooked with us based on your previous positive experience.

For transparency, our technician was wearing a body camera for safety and quality assurance purposes. The footage clearly shows that the technician was polite and professional at all times, and that you ended the visit by saying, “That’s okay, I’ll just leave a negative review for your company.”

We have also reported your review to Trustpilot as we believe it is inaccurate, and we can provide evidence supporting this.

We’re confident that anyone reading your comments — alongside our many positive reviews — will see the situation for what it truly was.

Kind regards,
The OneStop Cleaning Solutions Team

Classificada 5 em 5 estrelas

Great service

Good service, very affordable, friendly. In and out very quickly, no mess, no disruption. Would highly recommend. Thank you

18 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A quality service carpet clean

A quality service carpet clean. Dave was very pleasant and professional. He was a pleasure to have in the house and will definitely be booking in for oven cleaning very soon. Would highly recommend 👍🏼

9 de maio de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Would highly recommend

Would highly recommend. Quick and efficient and carpets so much better. They were quite heavily stained in a few areas that you can still slightly see but overall great

30 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

Dave did a great job cleaning our oven - he was very thorough and we thought the cost was very reasonable considering the amount of time he spent on it.

29 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We’ve had our carpets cleaned a few…

We’ve had our carpets cleaned a few times before, but they have never come up as good as they did with One Stop Cleaning! The difference was noticeable straight away — they looked fresher, brighter, and felt so much cleaner. Dave was professional, friendly, and clearly took pride in his work. I just found out he also does oven cleaning too, which is a bonus.
We couldn’t be happier with the results and will definitely be using One Stop Cleaning again in the future. Highly recommend.

25 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Sparkling Oven

Dave made a fantastic job of cleaning my Bosch double oven. It's come up like new. I can thoroughly recommend One Stop Cleaning Solutions.

17 de abril de 2025
Opinião espontânea
logótipo da Onestop cleaning solutions

Resposta da Onestop cleaning solutions

Thank you happy to help .

Classificada 4 em 5 estrelas

I recently used Onestop Cleaning…

I recently used Onestop Cleaning Solutions to clean the carpets in my home, and I’m really impressed. David provided professional, friendly service, worked efficiently, and the carpets look fantastic—almost brand new! The rates were reasonable, and the process was smooth with great communication throughout. Highly recommended for those in need of a reliable cleaning service.

16 de março de 2025
Opinião espontânea
logótipo da Onestop cleaning solutions

Resposta da Onestop cleaning solutions

Thank you, happy to help

Classificada 5 em 5 estrelas

Great service

Great service! Arrived on time and got straight to work. Did a perfect job cleaning my bedroom carpets & staircase.
They came up perfectly clean after 2.5 years of footfall (2 adults, 2 kids, and a very hairy German shepherd)

Would definitely recommend!

21 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very clean carpets!

Was very impressed by how clean Dave got the carpets, especially the stairs! And very quickly. Would definitely use again/recommend! 😃

12 de março de 2025
Opinião espontânea

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