ON THAT ASS Opiniões 

Resposta da ON THAT ASS

9/01/2026

Hi Fernando,

Thanks for your great feedback!

Kind regards,
Gabriela | Team ON THAT ASS

Resposta da ON THAT ASS

Actualizada a 12/01/2026

Hi Nizia,

We asked for your details via Trustpilot. Unfortunately, we have not had a response to this. We would like to help you further. If you still need help, we would be happy to refer you to the chatbot.

Kind regards,
Paola | Team ON THAT ASS

Resposta da ON THAT ASS

6/01/2026

Hello,

Thank you for your feedback! We’re delighted to hear that you liked the quality of our product.

Kind regards,
Athena | ON THAT ASS Team

Resposta da ON THAT ASS

6/01/2026

Olá,

Obrigado pelo seu feedback. Ficamos felizes em saber que gostou dos boxers.

Lamentamos que a entrega tenha demorado mais do que o esperado e agradecemos a sua paciência. O seu comentário ajuda-nos a melhorar o nosso serviço.

Com os melhores cumprimentos,
Athena | ON THAT ASS Team

Resposta da ON THAT ASS

Actualizada a 12/01/2026

Hi Diogo,

We asked for your details via Trustpilot. Unfortunately, we have not had a response to this. We would like to help you further. If you still need help, we would be happy to refer you to the chatbot.

Kind regards,
Paola | Team ON THAT ASS

Resposta da ON THAT ASS

3/01/2026

Hi Gonçalo,

We are truly sorry to hear about this issue. We will reach out to you and investigate the reason for the issue. And of course, will help you receiving any missing items! :)

We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!

Kind regards,
Nicoletta | ON THAT ASS Team

Resposta da ON THAT ASS

9/01/2026

Hi Nuno,

Thanks for your great feedback! We’re happy to hear you’re enjoying the comfort, quality, and monthly deliveries of our boxers.

Kind regards,
Gabriela | Team ON THAT ASS

Resposta da ON THAT ASS

Actualizada a 3/01/2026

Hi Fabio,

We are really sorry to hear about this issue! We would love to help you further and resolve this issue.

Thank you so much for providing your details. We will send you an email right away! We look forward to sorting this out for you. :)

Kind regards,
Vera | ON THAT ASS Team

Resposta da ON THAT ASS

9/01/2026

Hi Nery,

Thanks for your great feedback!

Kind regards,
Gabriela | Team ON THAT ASS

Resposta da ON THAT ASS

31/12/2025

Hi Mateus,

We’re really sorry to hear about your experience and understand how frustrating this must feel. This is definitely not the impression we want to give, and we’d like to look into what’s happening with your account.

To help us assist you properly, could you please reply to the message we sent you via Trustpilot with a bit more information about your account? That will allow our support team to review the situation and work toward a solution as quickly as possible.

Thank you for taking the time to share your feedback. We truly hope we can clarify this for you and help resolve the issue.

Best regards,
Paola
Support Team | ON THAT ASS

Resposta da ON THAT ASS

31/12/2025

Hi Paulo,

We are really sorry to read you have not received anything from us. We would like to fix that right away. To do so, we kindly ask you to reply to the email we have sent you via Trustpilot and provide the additional information requested there. This will allow our support team to look into your account in detail and assist you more effectively.

Sorry for the inconveniences.

Best regards,
Paola
Support Team | ON THAT ASS

Resposta da ON THAT ASS

3/01/2026

Hi Gustavo,

Thank you for sharing your experience. We’re glad to hear that you find the products comfortable, but we’re sorry to learn about the issues you’ve noticed with the socks being thin and the boxers tearing more easily than expected. This is certainly not what we aim for.

We’ve sent you an information request through Trustpilot so we can locate your account, review the issue in more detail, and assist you directly. Your feedback is very important to us.

Kind regards,
Silvia, Customer Care ON THAT ASS

Resposta da ON THAT ASS

9/01/2026

Hi,

Thanks for your great feedback!

Kind regards,
Gabriela | Team ON THAT ASS

Resposta da ON THAT ASS

7/01/2026

Hi Patricia,

Thank you for your kind feedback! We’re happy to hear you’re enjoying the quality, the reliable delivery, and the variety of colors.

Thanks for being part of ON THAT ASS!

Kind regards,
Lina

Resposta da ON THAT ASS

7/01/2026

Hi Octtus,

Thanks so much for your kind words!

Kind regards,
Lina

Resposta da ON THAT ASS

7/01/2026

Hi Gabriel,

Thank you so much for your kind words! We’re really happy to hear that you find our boxers comfortable, well-fitting, and easy to wash, that means a lot to us!

We’re sorry to hear that the delivery hasn’t always gone smoothly. If this happens again, please feel free to contact us via our website and we’ll be more than happy to help. We also recommend double checking that your delivery address is correct in your account, just to avoid any issues.

Thank you for being part of ON THAT ASS. We’re truly happy to have you!

Kind regards,
Lina

Resposta da ON THAT ASS

7/01/2026

Hi Mariana,

Thanks for your feedback. It makes us happy to know the boxers are comfortable for you. We strive to offer good quality and comfort!

Kind regards,
Lina

Resposta da ON THAT ASS

7/01/2026

Hi Joao,

Thank you so much for your great feedback. So nice to hear the deliveries are working properly for you and the materials are good quality, that is the service we love to provide!

Kind regards,
Lina

Resposta da ON THAT ASS

7/01/2026

Hi Carla,

Thanks for your excellent feedback! We love to hear you find our products comfortable and high quality, that is exactly what we aim for!

Kind regards,
Lina

Resposta da ON THAT ASS

7/01/2026

Hi Antonio,

Thanks for your awesome feedback! We love to hear you find our products comfortable, that is what we aim for!

Kind regards,
Lina