OnTrac Opiniões 

horrible- they steal packages i placed order with fashion and they lied about sending- steal package and never deliver !!

Pathetic

They indicated package was delivered but it was not as I had recipient check a number of times. On trac flat out lies and has no customer service other than AI which said nothing they could do.

Useless.

May be cheaper than USPS or UPS but it does not function, so whats the point.

Beyond terrible experience with this delivery service. I have not had a single successful first time delivery. The last several delivery attempts “failed” on the first attempt because of no gate code however delivery instructions were provided. When I reach out to customer service they state the gate code is on file. I believe the delivery driver doesn’t attempt to deliver and uses that excuse for their fake attempt. My last delivery was unsuccessful for “Business closed. Please provide hours,” but it’s a house and not business. This company almost makes me not want to order online anymore.

I've been waiting 10 days on a delivery because they keep trying to deliver off hours when we are closed even though i have our hours listed. Customer service is useless.

They sent my package, which i preordered months before to the wrong state.

They have abysmal updating and customer service.

I'd absolutely fire them, but i didn't hire them.

This reflects poorly upon Target too.

Lousy service. They said they could not find my house even though no other delivery service has a problem. I even sent them a Google map but what delivery service can't access it themselves. I think they are a scam. I think they kept my package and plan on reporting them. Do not use them, they are bad!

I will NEVER order from a company that uses OnTrac ever again. Twice I had orders being delivered by ontrac and I waited outside for their delivery. The first time i saw a beat up family van slowly drive by but it continued going then seconds later I received a text that delivery was attempted which was a lie. The 2nd time I sat outside waiting I continually checked tracking status. I received a notification of package delivered with no sign of a delivery person or a package.

Ordered something from a bigger company that uses OnTrac. 2 days after the item shipped I’m told that it was Mis-Sorted and sent to the wrong location. It takes 3 more days to get an update that it was finally heading back to the distribution facility to be Re-Sorted. It finally arrives 2 days after that, and it was damaged. Luckily the big named store near me had the item finally back in stock so I was able to exchange it. This is also not the first time I have had issues with OnTrac. If I had known that OnTrac would be the delivery service when I ordered, I would have ordered from somewhere else to get the same item.

OnTrac consistently leaves my package out and exposed to the environment. So many times my packages have been drowned by the rain because they leave just on the opposite side of the gate. Never has it been delivered at the door where the package is protected from the rain. It rains almost every day in Florida. OnTrac is the worst.

Too bad you don't have a 0 rating. I have received several messages from ontrac about access codes. There are no access codes where I live! I opened the tracking message and went to their site. Their AI agent will not accept my response and their is no other way to contact them. I went through a few menus and found nothing useful. I don't even know what I purchased so I can't contact them for a refund. Utterly useless customer service. I haven't received the package either and it's been a couple months. Totally incompetent drivers who couldn't be bothered to go to the office and ask a question or look around the apartment building for another entrance. It's obvious they don't give a damn.

Every package that has been shipped with OnTrac has gone missing.
They deliver to a residential building next door and so the package never arrives at my business. When I email them to ask about the package it seems I’m just emailing a bot because I get the same repeated emails. They even argued with me that the package had been delivered to the right address and they had the photo to prove it but alas the photo was of the residential business next door. I’ve tried to tell them that but they just tell me to contact the seller.

I wouldn't use any vendor that uses Ontrac as their carrier. Never on time, my product is mssing.

2 packages, a few days apart were returned to the shipper. After the first was returned, I used the chat to indicate my gate code as I thought that might be the problem. The 2nd package was returned to the shipper. All the emails I have sent are answered with AI generated garbage and direct me to the shipper or their website. Their website just says package as returned to the shipper. The shipper has graciously refunded both orders but now I can't order from them again as I am afraid the same thing will happen.

This is the worst company in the Earth. It lost two package in three days. No customer service. It looks like a scam.

OnTrac is allowing their drivers to continue to lie about package delivery. My package was scheduled for delivery to a standard, single-family house. There is no gate, no community entrance, and no drop box, just a normal driveway and a front door. Yet, the driver logged a failed delivery attempt claiming they "needed an access code."
What makes this a blatant lie is that I have a doorbell camera that proves absolutely no one ever drove up or attempted to deliver anything at the time they claimed.
After looking online, I realized this is the exact same, copy-paste excuse hundreds of other furious customers have documented for months if not longer. It is a well-known tactic where drivers fabricate a non-existent obstacle to avoid getting penalized when they are lazy, running late, or don't want to drive out to a specific neighborhood.
What makes this worse is that OnTrac management clearly knows this is happening, yet absolutely nothing is being done to stop their drivers from falsifying tracking data. Their automated customer service makes it impossible to report the lie to a real human being. If a retailer ships your items using OnTrac, cancel your order immediately. They do not care about your packages or the blatant deception of their workforce.

on trac claimed delivery at a time I was IN THE HOUSE. sent photo of delivery, but within 1 hour following "supposed " delivery, package was nowhere! On trac did this to me for a previous delivery, also. Courier evidently takes photo, then grabs package afterwards.

from BBB: "OnTrac faces severe customer dissatisfaction, with over 2,656 complaints filed with the Better Business Bureau in the last three years. The most prevalent issues include packages marked as delivered but never arriving, misdeliveries to wrong addresses, and repeated failed delivery attempts despite the recipient being present."
+++++++++++++++++++++++++++++++++++
Addl info, as requested: On the day of the promised delivery, no package was delivered, even though I was inside the house. I received a confirmation of delivery e-mail from the vender, with a photo of my front door (from about 25 feet away) that showed a white package on my doormat. However, as I previously stated, there WAS NO PACKAGE ON THE DOORMAT, as shown in the photo. After I sent complaints to UTrac, the vender, and Trustpilot, I received the package on my doorstep YESTERDAY, almost a week after the promised delivery (with no confirmation of delivery photo!

UTrac has done this exact same thing for one of my previous deliveries!!

Fortunately, the vender has reached out and offered a refund.

For future deliveriesm of any kind, I will ask the vender to NOT use UTrac for courier services. What they did was definitely THEFT!

Employees ignored very clear shipping instructions NOT to leave in apartment general mailroom because they are very large packages. Further ignored CLEAR signs all over mail room saying not to leave packages there. Would have been EASIER FOR THEIR OWN STAFF to drop it off where I asked them to, which was outside entrance, on the ground floor. Thanks for making my Sunday extra difficult!!!!

they are total liars. My delivery tonight, they said business was closed. This is not a business, it’s a home. They didn’t even try to deliver. It’s a small item that I bought at Marshalls, two little dog sweaters. They could’ve put it through the gate if they’re so inept and can’t figure out how to open a side gate and walk through, but the fact that they lie is beyond my comprehension. I don’t know why anyone would use this service ever, and I’ll never buy from Marshalls again because of this. or any company that uses them

just adding to my review, because I can’t respond to their platitudes. they still haven’t delivered my package. I have had zero response from them besides a case number and this stupid response here — oh, and by the way, they checked me, so I had to enter my tracking number and name into the system here on Trustpilot because they were trying to question the validity, after I submitted it, then they sent this joke of a response below I really want to know how they stay in business. and why marshals would use them. like, just deliver my package already

now it’s oct 29th and i ordered this the 15th. originally to be delivered oct 25th. the tracking says delivered but in a town an hour away and ontrac closed my case. I don’t understand how a company and its drivers can be so inept. also when i received an alert 2 nights ago at MIDNIGHT they stated the package had just left milpitas which is 1.5 hours away. like why would they take the package from Salinas and move it to milpitas to deliver it to watsonville? make it make sense and where is my package?!?!?!!!

to add more information, the telephone number they have listed is just a dead line. Their chat, I just had with some guy named Joshua, was also a waste of time. The package shows it’s in a different city. These people can’t get their stuff together. I am beyond frustrated with this. I don’t know how this company stays in business

OnTrac is one of the companies "Food Service Direct" (located in Hampton, VA) uses because they're cheaper, but at the expense of quality service. FSD ships perishable items and the ice packs are useless after 72 hours. OnTrac has had my package in transit over 72 hours with no "updates" in sight and their 1-800-334-5000 customer service phone doesn't ring. The A.I. powered "Chatbot" is totally useless. And all their local New Jersey offices don't answer the telephones despite advertising on their websites they're available 24 hours. If I could give minus "stars" for this company I surely would. If my perishables arrive thawed I will dispute the charge and get a refund.

Ontrac is where well delivered packages go to die. Previously Lasership, they suck every bit as bad as before. I'm not quite sure why anyone would choose to use this company. My guess is "free shipping" is cutting into profits. Honestly, I would rather pay for my own shipping through UPS or FEDEX than have the folks that work for this company anywhere on my property. UPDATE: You can stop asking for my info. We've spoken, you filed a claim and decided that since my package was delivered(75 feet from my front door on a very busy road!) it's not your problem and that I should call the business in which it was ordered to have order replaced.