OnTrac Opiniões 

this company is far more than inferior to other like companies. they are incompetent and unethical in their business practices. DO NOT BUY FROM An E-COMMERCE THAT USES ONTAC. it is not worth the risk

This company is inferior compared to other private shipping companies. The UI of the website, lack of customer service, and very late delivery window remind me of SpeedX. If a website offers OnTrac as shipping then I just don't shop there anymore.

Total losers. Claimed they didn't have the correct address, but when we checked with them, they did. Their driver just didn't bother delivering our package. Customer service was next to useless.

Update: The Customer service representative disconnected the chat in mid-sentence when I contacted them, which didn't fill me with much confidence. However, the package was delivered the next day, so I'm giving them another star.

My package was delivered to an incorrect address. OnTrac refuse to confirm which address they delivered it to and have told the company that provided the goods that they've delivered it correctly.

I'd recommend avoiding this company and anyone who uses them to ship their products.

ONTRAC CONTINUES TO BE THE WORST DELIVERY SERVICE I HAVE DEALT WITH IN TEXAS

After my previous experience, I left a very negative review about OnTrac. They responded asking me for additional information, as though they were genuinely interested in addressing the problem.

And yet, here we are AGAIN.

This is now a completely different retailer using OnTrac, and for the second consecutive day, my package has not been delivered because the driver supposedly “needs an access code.”

The problem? I PROVIDED THE ACCESS CODE.

I gave it directly through OnTrac’s customer service chat to the supposed “human” representative assisting me. Yet somehow that information still has not made it to the person actually delivering the package.

At this point, I seriously question whether their “live agents” are even live agents. The responses are repetitive, poorly written, and accomplish absolutely nothing. You provide the requested information, receive assurances that it has been documented, and then the driver returns the next day apparently knowing none of it.

Different retailer. Different package. SAME OnTrac incompetence.

OnTrac is hands down the worst delivery service I have encountered in Texas. I genuinely do not understand why reputable retailers continue entrusting customers’ purchases to a company that seems incapable of communicating basic delivery instructions between its own customer service representatives and drivers.

Retailers, PLEASE reconsider using OnTrac. Your customers should not have to spend days chasing packages because your delivery partner cannot successfully transmit an access code.

My package has been saying mis-sorted for a week and half. Every time I try to reach out to them, they insist I contact the seller. Expected delivery date changes after every expected delivery date has passed with the package still not being delivered.

I had to give it 1 star or it would be less. It’s not just that the carriers are worthless because most companies are just hiring anyone these days but then the customer service isn’t even there to talk to, to try and correct what the issue is. Everybody opens these companies to make a buck with no intent of integrity! The carrier always says they were unable to deliver my package to a place that I’m in there and it’s open all day(business)! How weren’t you able to deliver it??? Since this happened had another package that was delivered on 8-25-26, by an Amazon third party shipped thru OnTrac and never saw this package. Once we realized where it was left from the picture they took of course it was gone. They left the package at the BACKDOOR of the Post Office which is outside of the gate and on the Main Street that anyone could tell is not an entrance or exit but an emergency door and this was also during a time that the Post Office was open.

So I received a message saying my recent order from Chalk-line was delivered by some company called On Trac. I’m not sure how they would have delivered anything considering we were under emergency evacuation due to flooding. About 4 feet of flooding in some areas on the street. Anyway, I was finally (close to 20 hours after they said they delivered it) able to return home and no package. I mean of course there was no package because they couldn’t have got in. So I message the company on their website and the AI basically said the package was delivered and the proof was because it said so. What? After the rabbit hole that was it’s circular argument, the AI then just tells me to contact the seller because it’s their problem. This company smells of a scam and probably needs investigated. But let this be a declaration to any company thinking about using them. If I ever see the name On Trac on package tracking, package slip, or anything else associated with them, I will never purchase from your business again.

Although on time, the package was left in the driveway. This was in spite of specific instructions left on the front door to ring the door bell and leave the package salt the back door. No communication by the carrier regarding delivery. Not a recommended carrier. No need for response. Everything has been said.

If I could leave less than 1 star I would. They refuse to deliver to my address by ignoring my delivery instructions then returning the package to the sender. I've lost count of how many times this has happened.

twice now OnTrac have "failed" to deliver packages to my address thagt *every* other shipping Co can: USPS, UPS, Fedex,Amazon, DoorDash, DHL!

1st pkg, they couldnt find the address (which was correct btw)

2nd pkg, claimed they needed a gate code which is incorrect we have no coded gate!

they are simply inept, incompetent, and have little or no interest in customer service or satisfaction

just an update, Ontrac finally delivered "The Farmers Dog" food 4 days late, the food which is frozen had thawed and Farmers Dog customer service advised that it was no longer safe to use...

when I contacted OnTrac about this I was told its not their problem and to contact the seller!

during the time in between the initial delivery attempt and final delivery I contacted OnTrac multiple times through their "chat" ... and received no response

USPS, UPS, Fedex, Amazon, Doordash, Target and Walmart all are able to deliver to my address without issue ...

and this is not the first time OnTrac have failed to deliver to me...

they are without doubt the most unreliable and unaccountable company in the business!

How lazy can you be? Worst delivery service ever.

Instead of bringing my package to the door, the OnTrac driver literally left it sitting in my driveway on a trailer. Completely exposed and nowhere near the front door.

If you can't even take the extra few seconds to properly deliver a package to someone's door, you shouldn't be delivering packages. Absolutely ridiculous service.

The take pictures of the delivery in it don't be there I believe that they take it completely disgusting workers

Genuinely the absolute worst company I have ever dealt with. I have placed six different orders that unfortunately went through OnTrac. EVERY SINGLE ORDER has failed to deliver at least twice before I actually receive it. When I reach out to them, they send formulaic generic responses and often make up reasons as to why they were unable to deliver, including “incomplete address” or “not a safe location to leave package.” These issues do not exist. My address is a single townhome. It’s not that difficult. This time I had about had it so I very explicitly described the way to my house after turning onto the street because that’s always seemed to clear things up after a failed delivery… guess what, it didn’t work! They still didn’t deliver it on time!

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

Over the last few yrs. that W/M's been using OnTrac, it's been HORRIBLE. I'm here to say THAT, w/the last 3, - 4 ( ?? ), deliveries lately, there's been a VAST IMPROVEMENT. PEOPLE ACTUALLY FOLLOW DIRECTS &, USE THEIR HEADS. ToDAY's delivery was even EARLIER than what had been showing btwn. W/M & OnTrac which said arriving late. Not ONLY was it NOT late by a day that HAD been showing 4 it BUT, the OUT 4 DEL. INFO. from just about 12:30-ish today, had it here MUCH EARLIER than the typical 5 hr. window from THAT pt. SO...KUDOS PEOPLE!!!!

All though it was my fault to have put in the wrong address to deliver my package, it was not my fault that after replying to automated business emails, clarifying my address, and responding in a timely manner, nothing was changed. I sent countless emails and spoke to nobody but poor AI customer support. Despite finally being able to get in touch with a real person, the support personnel led me to the same fate, to email customer support with my new address, which hadn’t worked before. despite all my attempts to get my package delivered on track decided it was their decision to ignore my emails and ignore helping me and auto return my package.

They obvious hire illiterate employees as Everytime they deliver a package they place it under a sign that reads PLEASE LEAVE ALL PACKAGES AT SIDE DOOR. So next delivery same as other left under sign PLEASE LEAVE ALL PACKAGES AT SIDE. So I guess when on trac replied to my initial review they did NOTHING why bother replying? Obviously you still hire lazy ignorant personnel.

⭐ 1/5

Absolutely unacceptable. I have NEVER dealt with a delivery company that shows this little accountability.

My package was stolen after delivery, and I have Ring camera footage documenting what happened. I contacted OnTrac, provided the information I had, and expected them to take the situation seriously. Instead, I have received little to no meaningful follow-up, no clear explanation of what action was taken, and no real sense of accountability.

What makes me the angriest is how a company can be presented with evidence involving a package handled by their delivery operation and then leave the customer chasing them for answers. I should not have to repeatedly contact a company just to get basic communication about something this serious.

Customers trust delivery companies with merchandise they paid for. When something goes wrong, especially when there is video evidence, the response should be immediate, transparent, and professional.

Based on how OnTrac has handled my case, I have completely lost confidence in this company. I will actively avoid retailers that use OnTrac whenever possible.

If OnTrac actually cares about customer trust, they need to investigate situations like this properly, communicate with the customer, and hold the people responsible accountable instead of leaving customers ignored.

Terrible experience. Terrible communication. Zero accountability.

Wow! I am honestly dumfounded that OnTrac has existed for 5 entire years. Definitely not surprised that they are a subsidiary of LaserShip but I didn't think that NOT delivering packages was the primary goal of a package delivery company. Twice now I have had to deal with them. The first time I gave my gate code during my order and again directly to OnTrac once it had been shipped. I got repeated messages that they couldn't access my property and then a "failure to deliver" notice because I didn't give them the gate code. When I spoke to them again, they said they had no record of me giving them the gate code IN WRITING two days prior. I called the company that I ordered from and asked for it to be delivered to my work - a police station - that obviously never closes. Again I got a notification that they were unable to access the property. Today, 5 days after I was supposed to get it, one of our parking officers had friend in a condo complex in the city who informed him that a box for the police department had been dropped off there this morning. Mind you, this was chocolate. I live in Miami. Both times it was melted and ruined. Any company that works with them should be avoided!