OnTrac Opiniões 

They stated they couldn't deliver because the business was closed.. This is a home. there was never an attempt made to deliver by the ring camera or the kids playing outside. The drivers are just plain liars, it's sad that BestBuy uses the lowest cost/reviewed delivery service around for their items.

Received 3 emails stating OnTrac attempted to deliver my package. Lies lies lies. No attempt was ever done. Security cameras never showed any attempts! Then I receive an email today saying package was deliver. Another lie ! No package delivered! Security cameras never showed shows NO one making a delivery! Poor poor company! For the company that I ordered, Fanatics sports wear , they use this rotten delivery service, so that means I will never do business with them again!

Zero stars. The company’s employees use fake scans to steal packages and "fleece" contractors!!!

Check the thousands of reviews for yourself, (Trustpilot, Better Business Bureau , Google and Yelp)!!

Our designated ONTRAC delivery person pulled up to our SINGLE FAMILY HOME lifted his hatchback and immediately scanned our Farmers Dog box as ATTEMPTED DELIVERY; BUSINESS CLOSED.

The delivery person made no attempt to approach our front porch or door. After scanning, he immediately closed the hatchback of the personal vehicle he was driving and pulled off with our visibly expensive delivery (Farmers Dog name stamped on the box).

His scan popped up on our devices as he pulled away from the curb and he saw our screen door open via his side view mirror but continued to drive away.

We caught the incident on video and collaborated with the Farmers Dog Co to submit the video and complaint. NOTE: ONTRAC doesn’t provide customers with a phone number to use for support - only an AI CHAT BOX with very limited capabilities.

ONTRAC acknowledged receipt of the complaint and video, responded with a “sorry for the inconvenience” then continued for three days to place dishonest “delivery attempted” scans in the ONTRAC system! This scanning tactic technically fulfills their “three delivery attempt” guarantee to contractors and customers. In this case it also freed them to “cuff” the expensive (fresh food) merchandise they failed to deliver on time.

The dishonest scans they used in this case included “business closed”, incomplete address” and “access code needed”. NOTE: This is a single family home, the address was provided to ONTRAC repeatedly and THERE IS NO GATE or obstruction requiring an access code in front of our home!!!!

DO NOT contract with this company unless you want your merchandise stolen and your VALUABLE online customer-base relationships COMPROMISED!!

Check the THOUSANDS of reviews for yourself, (Trustpilot, Better Business Bureau , Google and Yelp)!!

They claim “delivery” of a package into my mailbox, which is illegal. The driver took a picture of the outside of the mailbox, but there is no photo proving that the package was placed inside the mailbox. Even if it was in the mailbox, that was a federal offense - I understand that a postal carrier will remove any unauthorized package for lack of postage. Regardless of the reason why, I did not receive the package. I was home all day, and there’s no reason why the package could not have been delivered to my front door or anywhere but an illegal, unauthorized delivery into the mailbox. I reached out to OnTrac, and they referred me to the shipper….. What a terrible company, and what type of people are they hiring who are so untrustworthy; I would hope that this company advises their drivers not to place packages in mailboxes. But as I’ve stated, there is no photo of the package in the mailbox or anywhere else, so I’m not even sure that it was allegedly placed in my mailbox. It makes no sense that the actual package was not photographed where it was left, supposedly. That’s the whole point of taking a photograph. I’ve checked all around my mailbox two or three times and there’s nothing there. There’s no box left anywhere on my property.

Lost my package in Hartford CT for an entire week. I opened a claim on the package. They said they would provide information in 2 days, 4 days later the claim was closed and my package was still in CT. I opened another claim and tried to "chat" with customer service because you cannot speak with them. They said they would investigate where my package was. I said I already asked for that to be done days ago. They said they need more information for delivery of my package. A unit number or code to get into a development. I said no such thing existed for my address. I live in a single family home in the suburbs. No other service has difficulty delivering packages to my house ever. A package that was supposed to be delivered on 8/21 has now been sitting in CT for 8 days labeled as mis sorted.

Horrible. This is the second delivery I’ve had from them and first one they delivered the next day even though I paid the original company for 1 day delivery.
This last delivery was marked delivered but package is no where to be found and they have no real resolution for me other than to contact the company I order my dress from. I’d never recommend this shipping company to anyone.

I ordered from a company and the carrier was OnTrac. I never got my package, they kept saying there was “insufficient information” I contacted them immediately through the chat option to confirm my address AND gate code. Never got my package. Now, I ordered from Fashion Nova same thing AGAIN. I’ve never had any issues receing my fashion nova packages before, this is the first time. I’ve updated my address multiple time, reached out through the chat option three times this week. Sent an email will ALL my information and they still can’t get my package to me. You can’t get anyone on the phone. RIDICULOUS. If a company is using OnTrac as the carrier for delivery I will never ever buy something from them.

I placed an order and this company is supposed to be delivering my package. The estimate time was on Wednesday and I haven’t gotten any update since the label was created to OnTrac on Monday. No update whatsoever is absolutely unacceptable. I’ve can’t even get a hold of anyone to see what kind of update I can get. I’m so disappointed!!

They are very bad shipper. Have a package sitting in a location for six days and never delivered. On other occasions they would not deliver because they supposedly could not find us even though they were here before. Just an all around crappy company.

Would give them 0 if possible but ive had multiple packages try to get shipped with them over the years and have never received any of them. Wish companies would allow me to not use them. Also good luck contacting support

This is one of the shittiest delivery services. Tey lost my package but marked it delivered. The company I placed the order with refused to reship or refund because OnTrac marked it delivered but I never got it. Pay a little more and use literally ANYONE else but this company!!

Delivered to wrong address. No accountability. Only requirement is proof of street address and picture of package in front of a property. They were in the wrong city and wrong street name! They did nothing to resolve. Sellers should post shipping company when placing an order. Would never do business with anyone knowing they use OnTrac

According to the tracking record, my package left the ontrac site at 11:45am from chula vista, ca 92154.
I live 7 minutes away from chula vista, right now is 21:18 and the package is still in the "out for delivery" mode. How can a delivery company survive like this?

These people suck. They delivered my package to a totally different address and had the audacity to send a photo of the package just left in the common area of a place I don’t even live. I contacted them and they barely responded and wouldn’t even help. If you can help it, do not use these people.

Twice now deliveries from OnTrac have been marked unable to deliver because they need more information. NOTHING is wrong with the address provided. Both times it was towards the end of the day I got the notification that package was not deliverable. My guess is they didnt feel like completing the remaining deliveries for the day and lied.

Package was delayed for days with no update. When I tried to contact them, I could only send replies through their AI chat bot that doesn’t help at all. I paid for 2 day shipping, and still haven’t received my package a week later. Not sure how postal companies like this get away with charging you for a service, and then not giving you that service you paid for. Garbage delivery service. If I could give them 0 stars I would.

!!!!UPDATE!!!! : What I didn’t see was that the delivery person hid my package in my rose bush. I have updated my review. Customer service is still bad though, no one ever answered.
…….I saw the delivery driver take a picture of my package then proceeded to take my package!!! Then to top it off I can’t even get in touch with customer service!!

Cancel your Nordstrom order for delivery if you see that Ontrac is the carrier to deliver it and change it to pick up your item in a local store if you can. My daughters packaged arrived to our home sealed but obvious that someon stuck their hand in the side where there was not seal tape. They stole Tom Ford sunglasses. It was my daughter's first online purchase ever. My wife opened the door 1 minute after it was delivered and noticed right way that the box was pulled open on the side to take out the item.

Useless customer service. Did not deliver to my address resulting my mail being stolen.

Exceptionally poor service. The driver just dumped our delivery (four large boxes) about 100 yards from our front door out on the public sidewalk, where everybody and their dog saw them and could’ve stolen them. We were fortunate that someone kind was kind brought them to us and told us what’d happened.

This is the second time this has happened. I’m trying to figure out a way to ensure no one sends us a package via OnTrac ever again. Who needs to actually have porch pirates in order to steal things when OnTrac drivers dump valuable goods 100 yards from where they’re supposed to delivered? It’s a disaster waiting to happen.