OnTrac Opiniões 

If I could lower it from 1 star I would. They were to deliver my glucose supplies so I could use my insulin. Well now that's delayed. They refused to contact me to open the gate, I signed up for the tracker (which never worked ONCE) so I could try and meet them. Supposedly they *may* call but per the reps its 100% no call. You can only put in complaints or issues via text chat with a rep. These people basically just copy and paste nonsense over and over until you go away. They wont send you copies of the transcript conversation and "hang up" on you so you cannot even get screen shots in, so make sure you take those as you go people. They dodge and dont answer questions, even emails, they never respond back to. It was one of the worst experiences I have ever had and trying to speak with someone to get points across was a nightmare. I recommend this company to NO ONE. This has delayed me getting the supplies I need to use my insulin, so this was def not an OK situation. My DME co had to resend using another carrier. These people shouldn't be in business with sensitive products. And again, theyre tracking systems didnt work at ALL and thats what they kept referring to.
EDIT: They also stated they attempted delivery 3x by the end of chat, but per the records of notice I had received it was only 2x.
Edit #2 after On Trac replied: Absolutely not. Your service team when asked, refused to answer how I would be able to get my delivery, refused to answer why the tracking wasnt done, refused to answer why they didnt respond to an email they sent ME and ASKED for a reply (to this day still havent replied), answered why their reps copy and paste the same info of "talk to the seller" over and over until you go away or they just end the conversation. I called my DME supplier and they sent the supplies via fed ex. I had them within 2 days. Not a single problem. They didnt even call me or anything, just had a package at my door. And there is no one to talk too at On Trac that isnt via phone app/website text. Theres nowhere to file a complaint or talk to a supervisor, they refused and stated they wont give a copy of the chat either. So no. You wont get a 2nd chance and you literally shouldnt have been given the 1st one.

I ordered an Cadillac converter and it was delayed by i don’t even know how long. It was supposed to be here wednesday the 9th. it’s the 10th and i haven’t even gotten shipment updates it just says it’s in Albany. I’m incredibly frustrated for i have a life and need my car and now i don’t know how long it’ll take to be fixed. I would normally expect a refund but this shipping business really needs to step up their game. Rn y’all suck.

Terrible company. Do NOT trust OnTrac with your packages. My package was not delivered to the correct location, and when I asked for proof of delivery and the recipient’s signature, they failed to provide it. They also did not respond to my emails or properly address the issue.

Absolutely unacceptable service. Stay away from this company.

The drivers are lazy and do not complete the job. I ordered a package and they handled the delivery. I live in an apartment complex with various buildings. They completely disregarded the mailing address and left the package in the first building of the complex; with a totally different building number than the one specified on the package. The company re-issued a second package and the driver repeated the exact same habit and left the second package in the exact same building. The building number clearly did not match the mailing address on the package, so I cannot call this a mistake or an accident. They knew it was the wrong address twice. They were too lazy to drive to the correct building because it was further inside the complex.

Delivered to wrong address than told me they could not deliver my replacement order. No phone number. Target had to sort it out.

Wow, OnTrac has brutal reviews and I can see why. Package not delivered on time. There's just a useless chatbot to handle questions. No updates. But what do you expect from Worst Buy?

They delivered my package to a random lobby in some other city (with a lovely picture, looks like memory care home). An that was after saying that they were unsuccessful at their first attempt. Funny how the other half of the order shipped with Fedex had NO PROBLEM finding my house. This company is a complete scam.

OnTrac left our package in a public area and it was gone by the time we tried to retrieve it. To make matters worse, when contacting OnTrac, they said that because it was a delivery issue, it had to be addressed by the shipper—which makes no sense because OnTrac was the shipper!

Ordered from Chewy, which has always had super fast reliable shipping through FedEx. Not so with OnTrac. My item got “lost” somewhere along the way. Chewy sent a replacement, which arrived quickly, and then, about 8 days after my initial purchase, the item arrived. OnTrac’s tracking system was unreliable, inaccurate and super late.

On track is consistently terrible! Things don’t arrive on time. Things arrive damaged. They don’t follow delivery instructions. They don’t even bring a box all the way to your door. And in our town, if they’re not done with their deliveries at about 5 o’clock in the afternoon, they drop things off at the post office. My opinion, probably the worst shipper in the United States.!

One of the worst company's that delivers , drivers lie saying they cant deliver , then trying to talk to a real person is bad and when I tell them to do things there like we marked it down but nope nothing

Received an empty box. Delivery person ran away so fast I couldn’t catch him to show in the box had been opened. I don’t understand how sellers could use this scam company

Horrible service late estimated delivery times seems they don't know what there doing
Typical Walmart service
I even cancelled my Walmart account

Horrible shipping service. Always late with reasons that aren't even applicable. I'd rather you say you can't deliver it on time instead of lying about it. Will try my best to avoid these bums.

If I could give them 0 stars or negative, I would. By far the worst delivery service I have ever encountered. Either they’re incompetent or just flat out careless. I have given countless instructions for delivery and they refuse to deliver my items. If you order something and you see OnTrac, I would strongly advise against moving forward with shipping. Just go ahead and have it sent to the store. They are completely useless.

I placed an order through Amazon. It went to one of their sellers, VeeTrends. The package was supposed to arrive 9/1. Mis-sorted, it went to Denver where it sat. And sat. And sat. I was told to expect it by 9/4. Today, I checked ONTRAC online. Now, it's in LOS ANGELES?! It was supposed to go to St. Paul. Now I'm told it will arrive 9/7.
VeeTrends shipped with ONTRAC. I did some serious research on ONTRAC. They underpay their employees and contractors--compensation estimated in the lowest 10% in the indrustry. Loads of complaints similar to mine. It figures. VeeTrends chose to use an inferior shipper that screws its employees, and shifts the bad consequences onto the end customer. ONTRAC has unethical business practices, and by using this corner-cutting gang of thieves, VeeTrends is an accomplice in ONTRAC's sleaze. Amazon ought to do a much better job of policing its sellers' business practices. They share some of the culpability. On the other hand, VeeTrends did process a refund quickly.

Lesson: avoid ONTRAC like the plague; you could easily regret doing business with companies that would ship their products to you with ONTRAC.

Ordered Ibérico pork and it arrived thawed. Out for delivery in 95 degree August heat at 10:48am and arrived after 4:30pm. Transport is not refrigerated and the dry ice had melted. DO NOT USE ONTRAC or Order from anyone that ships using Ontrac!

Working for this company as a temp i can see exactly why packages go missing and never arrive to customers. Or arrive damaged. The warehouse isnt even safe to operate or work in. Working almost 12 hours shifts and only.getting one break a day, you start at 12 noon first and last break is at 330 or 430pm then they add 15 mins to your break so they dont gotta give you another break later in the shift. Management here is beyond horrible. So many people quit everyday now theyre offering overtime for weekend shift cause more than half weekend shift quit. Its nuts how integrity staffing temp leads treat employees too now I see why they dont want us to have phones on the floor at all so people dont photo the trucks leaking water all over metal lines when it rains damaging product, told them about it and they just shrug it off. Its all about numbers your safety and wellbeing does not matter working for integrity staffing or ontrac.

Did Not deliver package. Blamed seller, saying take the issue up with the seller. Said they did an investigation, but had they done so, they would have found the package and redelivered, or would have admitted to delivering to wrong address. I sent a picture of my house and it was clearly not where they delivered to.

This is the fourth time my vitamins and supplements were left for 4 hours in the 94 degree heat and sun in my driveway instead of at my front door under cover. I cannot see the driveway from my house. Also, they have left very heavy boxes of food in the driveway all day in the sun and heat. Twice, when the garage door was open, they set the package under the rear tire which is not visible from the front of my garage. The worst delivery. I've stopped using websites that use them.