Opinions 4 Good Opiniões 254

Resposta da Opinions 4 Good

8/05/2020

Hey Charles,

Thanks for taking a minute to give us your feedback! While our average panelist qualifies for around 1 in 4 surveys, this percentage can vary. We are doing our best to implement platform updates to better target individuals for surveys for which they'll qualify.

Thanks for your patience and thanks for lending us your insights.

Best wishes and stay safe,
Ryan

Resposta da Opinions 4 Good

8/05/2020

Hi Sue,

Thanks for taking a moment to review us! We appreciate the kind feedback. While most of the client studies we do are in the B2B area, we do offer consumer studies that we try to deliver to members like you.

Thank you so much for being a part of our community and have a lovely day.

Best,
Ryan

Resposta da Opinions 4 Good

8/05/2020

Hi Hector,

Thanks for leaving us a kind review.

Our volume of surveys is unfortunately really dependent on the volume of studies our clients are demanding. Our typical panelist gets between 10-15 survey invitations a week at the moment. This amount is subject to change given the current climate.

We appreciate you being our panelist!!

Best wishes and stay safe,
Ryan

Resposta da Opinions 4 Good

13/04/2020

Hi Scott,

Thanks for the stellar review! We appreciate you being our panelist and contributing your insights. We hope you have a lot of fun in the future with our studies.

Best wishes and stay safe,
Ryan

Resposta da Opinions 4 Good

13/04/2020

Hi Misbah,

Thanks for taking a moment to review us. We are flattered! We depend on awesome panelists like you to make our panel great.

Thanks for participating and have a lovely day!

Stay safe and best regards,
Ryan

Resposta da Opinions 4 Good

10/04/2020

Hi Muhammad,

Thanks for taking the time to review us. Let me know how I can help you. I looked through our support channel and don't see any emails from you. Please contact me directly at rbrander@op4g.com and I'll do my best to see what we can do!

Thanks for being our panelist.

Have a lovely day.

Best,
Ryan

Resposta da Opinions 4 Good

10/04/2020

Hi Sricharan,

Thanks for the review! If I can help you investigate your technical issues, please email me directly at rbrander@op4g.com.

Thank you so much for being our panelist. You help make us awesome.

Best,
Ryan

Resposta da Opinions 4 Good

10/04/2020

Hi Constantin,

Thanks for the five-star review. We appreciate it! Please don't hesitate to let us know how we could do better. Email us at marketing@op4g.com.

Thanks again for being an awesome member of our panel!

Best,
Ryan

Resposta da Opinions 4 Good

10/04/2020

Hey Bill,

Thanks for the kind review.

Our panel is only as strong as our panelists! Thanks for being a member.

Best wishes,
Ryan

Resposta da Opinions 4 Good

10/04/2020

Hi Santiago,

Thanks for being a member of our panel. You help make us awesome!

In terms of our payment schedule, we try to make sure we can verify our panelists' details before paying out. This is the 30-day lag in our payment process. We are looking into other payment methods, so stay tuned!

Thanks again.

Best,
Ryan

Resposta da Opinions 4 Good

10/04/2020

Hi Ademola,

Thanks for taking the time to drop us a review.

While we don't offer as many surveys as some other companies, we try to properly incentivize our panelists for their time. Our volume of surveys depends upon our clients' needs. We hope that you continue to have a great experience and I encourage you to reach out if you need anything. Let us know at marketing@op4g.com.

Best,
Ryan

Resposta da Opinions 4 Good

19/03/2020

Good morning Bridget,

Thanks for reaching out.

I've looked into your account details and you are consistently getting flagged for fraudulent behavior by our third-party security technology partner. This system is used by other major survey companies and calibrated so as to eject users who match certain criteria (based on your browser/device data that is anonymously submitted to us). Users who frequent other survey websites are at additional risk for being ejected from surveys because the data collates across platforms (if you are a frequent survey taker, as you've indicated, you get a "reputation score" that carries to whomever uses the same anti-fraud technology). The error page indicates that you've tripped that particular alarm. I've also noticed that you have consistently spent too long on the ReCaptcha page (the one where you verify your humanity by selecting images). If you take over a minute to complete the verification, you'll be redirected to the error page. We would advise that you only enter into surveys when they can demand your full attention. Finally, there was an instance where your IP (think of it as your "digital address") changed upon accessing a survey. This typically indicates the use of a VPN (virtual private network) that some fraudsters utilize to mask their true location. For instance, we only allow users from select countries to participate. We routinely have to weed out panelists who try to work around this condition. This is against our terms and conditions: https://opinions4good.com/terms-and-conditions/.

We try to be very lenient as some people use VPNs for legitimate reasons. Given that we don't have complete control over our technology partner's parameters (they collect dozens of data points every time you click on a survey), we cannot without further investigation determine exactly why you are experiencing the errors.

In terms of "not being credited," completed surveys can take 2-4 weeks to review by our clients, depending on length of interview. We manually credit survey takers for their efforts based on whether or not their data is accepted by the client. Speeders, people who don't answer honestly or thoroughly, and "professional survey takers" who use means to bypass security are all typically rejected upon review. We are implementing an update to assign a status to each survey attempt ("pending review," "accepted," "rejected," et cetera) in the near future. Opinions4Good *does not* get compensated for completed survey responses that are rejected by our client. This is the nature of online quantitative research. We try to give our clients only the best data. And, to that end, we have anti-fraud measures in place, both internally and through our technology partner.

We *always* try to work with panelists when they have an issue. If you continue to have issues, feel free to contact me directly at rbrander@op4g.com. We understand that not knowing why you are unable to take surveys is frustrating. However, we pay out thousands upon thousands of panelists a year. We also encourage our panelists to donate to nonprofits through our platform (you can assign a portion of your earnings to a nonprofit of your choice through your dashboard). To date, we've raised nearly $500,000.

Thanks for your patience and have a lovely day! I look forward to hearing from you.

Best,
Ryan B. | Membership Communications Specialist | Opinions4Good

Resposta da Opinions 4 Good

18/02/2020

Hi Andrea,

We pay out panelists in the following manner:

-Panelist accrues $10 or more in a given month (being credited for completed surveys can take 2-3 weeks given that each response is manually reviewed). See your actual balance in "Earnings details" tab, which tells you which month your earnings were earned in.
-Panelist is paid out on the last day of the following month for previous month's earnings over $10 (e.g., earn $25 by January 31, get paid on February 28. Earn $11 by March 31, get paid out on April 30, et cetera). Any amount under $10 just rolls over to the next month. The current "Next payout processing date" just reflects the next general payout date for everyone who is eligible for a payout (having earned $10 or more the previous month). We are implementing an update so that it reflects the next payout date specific to the user.

Our average response time for tickets is under 24 hours. We apologize if your case took longer--our support staff works M-F, so if you submitted a ticket on the weekend you may have gotten a delayed response. Our bad! Please feel free to reach me directly next time at rbrander@op4g.com.

Thanks for being an Opinions4Good Panelist.

Best,
Ryan | Membership Communication Specialist | Opinions4Good

Resposta da Opinions 4 Good

18/02/2020

Hey Tamara,

Thanks for taking the time to leave us a review.

We are happy you've had a positive experience with Opinions4Good. We do our best to send our panelists interesting and fun survey opportunities while giving them the opportunity to donate back a portion of their earnings to nonprofits they love.

Have a great day!

Best,
Ryan B. | Membership Communication Specialist | Opinions4Good

Resposta da Opinions 4 Good

18/02/2020

Hi Monica,

Thanks for leaving us a review! And yes, unfortunately our members do not always qualify (it's usually about 1 in 4 surveys for which the average panelist qualifies) but we encourage our users to keep trying!

We hope you have a great survey-taking experience and appreciate the value you bring to the Opinions4Good panel.

Best wishes,
Ryan B. | Membership Communication Specialist | Opinions4Good

Resposta da Opinions 4 Good

8/05/2020

Hi Jessica,

Thanks for the feedback. We do realize that it takes longer than the typical survey website for completed studies to be credited. This is due to our clients' data standards. They review every response for quality assurance before submitting to us a list of qualified responses. Opinions4Good doesn't get paid for responses that are rejected. Larger survey platforms sometimes prematurely credit panelists for survey responses that are ultimately thrown out. As a smaller company, we strive to give our clients the best data possible, since fraud is rife in the online quantitative market research sector.

Let us know how we can do better! You can reach me personally at rbrander@op4g.com. We'd love your feedback.

Thanks for being our panelist.

-Ryan

Resposta da Opinions 4 Good

8/05/2020

Hi Diana,

Thanks for leaving us a review. We hope your issue was resolved in a timely manner. If you ever need to escalate an issue that you don't think is getting the proper attention, please just email me at rbrander@op4g.com.

Thanks again,
Ryan

Resposta da Opinions 4 Good

8/05/2020

Hi Mariana,

Thanks so much for being our panelist. We try to do our best to reward our panelists for their valuable time. Participation in our surveys really affects how B2B and B2C businesses go to market. Every opinion counts!

Thanks again.

Best,
Ryan

Resposta da Opinions 4 Good

8/05/2020

Hey Jason,

As someone from the UK might say, we are "chuffed" by your response! Thanks for the kind words. Thanks so much for being our panelist. As always, if you have any recommendations for how we can do better, please let me know personally by emailing me at rbrander@op4g.com.

Hope you are staying safe during these difficult times.

Happy survey-taking!

-Ryan

Resposta da Opinions 4 Good

10/04/2020

Привет, Наташа,

Спасибо за отзыв. Хорошего дня!

Лучший,
Райан