Opal Transfer Opiniões 

Resposta da Opal Transfer

7/10/2025

Hi Ivaylo,
Thank you so much for your wonderful feedback! We’re really glad to hear that our team — and especially Rumyana — was able to assist you with patience and care. Helping customers like you is what we value most. We’ll make sure to share your kind words with her!

— The Opal Transfer Team

Resposta da Opal Transfer

7/10/2025

Hi Georgia,
Thank you for your lovely feedback! We’re delighted to know you’re always satisfied with our fast and reliable service. Your trust means a lot to us!

— The Opal Transfer Team

Resposta da Opal Transfer

Actualizada a 9/10/2025

Dear Rocsi Love,

Opal Transfer is a UK-based international money transfer company. We do not provide loans, we do not operate in Canada, and we do not have access to or withdraw funds from customers’ bank accounts. It’s possible that your review refers to a different company with a similar name — perhaps a lender or financial institution in your region.

Because this review does not relate to our services, we kindly ask that you remove it from our Trustpilot page and post it to the correct company. This will help ensure your feedback reaches the right team, which can address your concerns.

The Opal Transfer Team

Resposta da Opal Transfer

30/07/2025

Dear Erik,

Thank you so much for your kind words! We're thrilled to hear your transaction from the UK to Lithuania went smoothly.

At Opal Transfer, we’re committed to providing fast, secure, and reliable service, and it's always great to know we’re meeting expectations. We look forward to helping you again soon!

Best regards,
Opal transfer team

Resposta da Opal Transfer

30/07/2025

Dear Wioletta,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We always aim to provide helpful and efficient service, and it’s disappointing to hear we may have fallen short.

As we’re unable to identify your case from this review alone, we kindly ask you to contact us directly at +442070220995, so we can investigate further and do our best to assist you.

Your feedback matters, and we’d like the opportunity to make things right.

Best regards,
Opal Transfer team

Resposta da Opal Transfer

12/06/2025

Dear Mariana,

Thank you so much for your wonderful feedback and for being a loyal OPAL Transfer customer for over 7 years!

We’re truly honoured to have earned your trust and appreciation. It means a great deal to us to hear that our service—and especially the dedication of our team members Olesea and Mariana—has made such a positive impact on your experience.

Your kind words motivate us to continue striving for excellence every day. If there’s ever anything more we can do to support you, please don’t hesitate to let us know.

With sincere thanks,
The OPAL Transfer Team

Resposta da Opal Transfer

23/05/2025

Dear Mr. Stoynov,

Thank you for taking the time to share your experience with us.

Our aim is to make the transfer process as straightforward and efficient as possible, while always prioritising the safety and security of our customers.

As a financial service provider, we are required to follow strict regulations set by authorities such as the Financial Conduct Authority (FCA) and HM Revenue and Customs (HMRC). These standards help prevent illegal activities like money laundering and ensure all transactions are handled transparently and securely. We understand that additional requests can sometimes feel burdensome, but they are vital for maintaining the integrity and safety of our services for the hundreds of thousands of clients who rely on us.

When we request further documentation—such as recent bank statements, proof of income, or proof of payment—it is never to cause inconvenience but to safeguard the entire customer network and ensure full regulatory compliance.

We truly value your feedback and remain committed to improving our services while upholding the necessary legal standards. If you have any questions or need further clarification, our support team is always here to assist you.

Best regards,
Opal Transfer Team

Resposta da Opal Transfer

17/02/2025

Dragă Valentin,

Îți mulțumim pentru această recenzie excelentă! Ne-ai făcut ziua mai frumoasă și mai senină! 🌞

Ne bucurăm enorm că serviciile Opal Transfer îți sunt de folos și că te putem ajuta să trimiți bani celor dragi. Acum ne poți scrie direct pe WhatsApp, folosind același număr: **+44 020 7022 9933 (RO).

Nu uita să ne urmărești pe Facebook – Opal Transfer RO și pe Instagram pentru cele mai noi oferte și informații utile!

Toate cele bune din partea echipei Opal Transfer! 💙

Resposta da Opal Transfer

17/02/2025

Dear Ana Maria,

Thank you for your kind words and for your continued trust in Opal Transfer! 💙 We’re delighted to hear that you always have a great experience with us.

We truly appreciate your recommendation and are always here whenever you need us!

Best wishes,
The Opal Transfer Team

Resposta da Opal Transfer

17/02/2025

Dragă Ani,

Îți mulțumim pentru această recenzie excelentă! Ne-ai făcut ziua mai frumoasă și mai senină! 🌞

Ne bucurăm enorm că serviciile Opal Transfer îți sunt de folos și că te putem ajuta să trimiți bani celor dragi. Acum ne poți scrie direct pe WhatsApp, folosind același număr: +44 020 7022 9933 (RO).

Toate cele bune din partea echipei Opal Transfer! 💙

Resposta da Opal Transfer

7/10/2024

Dear Mariana Prisecaru,

Thank you for taking the time to share your experience with us.

We understand your concerns and appreciate your patience in providing the requested documentation. Our goal is to make the transfer process as straightforward and efficient as possible, but ensuring the safety and security of all our customers is our top priority.

As a financial service provider, we are required to follow strict regulations to comply with legal standards, such as those set by the Financial Conduct Authority (FCA) and HM Revenue and Customs (HMRC). These guidelines help prevent illegal activities, such as money laundering, and ensure that all transactions are carried out transparently and securely. We understand that these additional requests can feel burdensome at times, but they are essential for us to continue serving our hundreds of thousands of clients with the highest level of safety and integrity.

When we ask for extra information, such as recent bank statements or proof of income, it’s not meant to inconvenience you but rather to protect the entire network of customers who trust us with their financial transactions. Our intention is to create a safe and compliant environment for everyone using our services.

We sincerely apologize if this process felt frustrating and for not meeting your expectations on this occasion. We highly value your feedback and remain committed to enhancing our services while maintaining compliance with all necessary regulations. If you have any other questions or need further clarification, our support team is here to help.

Thank you for your understanding.

Best wishes,
Opal Transfer Team

Resposta da Opal Transfer

Actualizada a 10/09/2024

Dear Slomka,

Thank you for your feedback. We’re sorry to hear about the trouble you’ve had with accessing your account.

Opal Transfer has been a trusted financial institution for 21 years, regulated by British financial authorities. We serve hundreds of thousands of happy customers daily and are committed to providing secure and reliable services. We take pride in our customer support, which is available via phone in 10 languages daily. Our dedicated team is well-equipped to resolve login issues quickly and efficiently.

To assist you further, please call us at +44 20 7022 0995 or email us at info@opaltransfer.com with your Customer Number (which you should have received after registration). This will help us investigate and address any issues you’re facing.

We take these matters seriously and are confident that our dedicated team can swiftly resolve any login difficulties. We appreciate your patience and look forward to resolving this for you.

Best regards,

Opal Transfer team

Resposta da Opal Transfer

10/09/2024

Dear Nananna N,

Thank you for your fantastic feedback! We’re delighted to hear that your experiences with Opal Transfer have been consistently reliable and efficient. Our team is dedicated to providing exceptional service, and it's fantastic to know that Anita's support has made a positive impact.

We take pride in our team’s commitment to excellence, and your recognition reinforces our efforts. We look forward to continuing to serve you with the same high standards in the future.

Thank you for choosing Opal Transfer!

Best regards,
The Opal Transfer Team

Resposta da Opal Transfer

25/07/2024

Dear Mr. Valentyn Pavliuk,

Thank you for sharing your experience with us! We want to assure you that we put our best effort into making your transfers faster, easier, and safer. The safety and security of our customer's money transfers are our top priorities.
There may be a valid reason for requesting certain documentation from you after payment. Sometimes, it takes a few hours to review all the necessary documentation.

Our customer support team is always available to provide you with all the information and updates regarding the transfer and support you in your native language.

Best regards from our team!

Resposta da Opal Transfer

10/09/2024

Dear Magdalena Cencora,

Thank you for your glowing review! We’re pleased to hear that you value our commitment to professionalism, safety, and quick transfers. Our team takes pride in delivering high-quality service, and it’s gratifying to know that our qualified staff and courteous approach have met your expectations.

Your feedback inspires us to maintain our high standards and continue providing exceptional service. We appreciate your trust in Opal Transfer and look forward to assisting you with your future needs.

Best regards,
The Opal Transfer Team

Resposta da Opal Transfer

10/09/2024

Dear Настя Кухарська,

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our support team. Knowing that our quick responses and assistance helped you is excellent.

Your satisfaction is our priority, and we appreciate your feedback. If you need any further assistance, don’t hesitate to let us know.

Thank you for choosing Opal Transfer!

Best regards,
The Opal Transfer Team

Resposta da Opal Transfer

25/07/2024

Dear Yanyy,

Thank you for sharing your opinion and experience with us!

We can assure you that we do the best we can to make your transfers faster, easier, and most important - safer! Our efforts related to our customers’ safety are a top priority. There must be a justified reason for asking you to provide certain documentation.

As you may know, we must follow security regulations to prevent money laundering or other illegal transactions enforced by law. Therefore, Opal Transfer applies the necessary preventive procedures following the Financial Conduct Authority (FCA) and HM Revenue and Customs (HMRC) under the Money Laundering Regulations (MLR). For this reason, we may ask our customers to send or upload a copy of their ID or passport, proof of address, or income source through our website page or mobile app.

Our Privacy Policy is publicly available to all our customers and can be found at https://www.opaltransfer.com/en/privacy-policy and https://www.opaltransfer.com/en/terms-and-conditions, respectively.

We hope you will find this information useful. Please accept our sincerest apology for not being able to meet your expectations. Feel free to contact us if any additional questions arise.

Best wishes,
Opal Transfer team

Resposta da Opal Transfer

25/07/2024

Dear Mr Sergey Klinshov,

Thank you for your great review and nice words!
We are so happy that we provide the service you expect and deserve!

Thank you for being with us!
Best wishes from the Opal team!

Resposta da Opal Transfer

25/07/2024

Dear Adam Pe,

Thank you so much for such a great review! It means the world!

Your experience and opinion are important to us!

Please follow us on Facebook and Instagram for the latest news and offers.

Best wishes from our team!