Thank you for a swift service. My bed was delivered and installed by Dwaine and Jason in under a week from placing the order. Professional, polite and efficently completed. If you need a bed for medic... Ver mais
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Leia as opiniões dos outros
Michelle in sales who could not have done a better job, she was lovely, helpful, patient and kind. On my journey to buy a bed believe me when I say she was not the standard, she’s a credit to your com... Ver mais
A empresa respondeu
I ordered a new mattress for my opera bed. Almost immediately michelle telephoned to discuss my requirements and give info on correct mattress. The correct mattress was agreed and delivery confirmed.... Ver mais
The bed was delivered and installed quickly. Unfortunately it had a slight defect and tilted at the very top of the raise function. On the assurance of the installation team it would be rectified qui... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de equipamento para mobilidade
- também em
- Fabricante de móveis
- Fornecedor de artigos hospitalares
- Loja de camas
Escrito pela empresa
Opera is a leading British manufacturer dedicated to stylish design and the power of technology to create beds and mattresses that enhance lives, promote health and deliver comfort.
Stylish, Customisable Design
Escrito pela empresa
- Committed to creating attractive, homely designed beds that you can make yours
- Opera offer a wide range of design options including size, style, headboard, wood finish, upholstery and more.
Informações de contacto
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
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Great customer service
Great customer service, with very friendly, helpful staff. Excellent delivery, ordered late Friday evening arrived Tuesday. Excellent communications, updated constantly with time of arrival, and it arrived exactly when promised. Bed is exactly as described and what was needed. Thanks so much.
30 de junho de 2026
Resposta da Opera Beds
Hello Andrew,
Thank you for your fantastic 5-star review. We're delighted to hear that you received excellent customer service from our team and that your bed arrived so quickly. It's great to know our communication kept you well informed throughout the delivery process and that the bed was exactly as described and met your needs perfectly.
Thank you for choosing Opera Beds, and we truly appreciate your kind feedback.
Kind regards,
Jordan
Resposta da Opera Beds
Hello,
Thank you for your 5-star review! We're delighted to hear you're pleased with your bed and that you think it's an excellent product. We really appreciate your feedback and thank you for choosing Opera Beds.
Kind regards,
Jordan
Following an incident at home we…
Following an incident at home we decided to purchase a bed that had side restraints. Searching the web we found Opera care beds. We set out our requirements and found they met all our needs. One thing we did want was a bed that didnt look like a hospital bed but that offered most if not all of the attributes. We wanted to see the full range so that we could make an informed choice. We phoned their main number and made an appointment at High Wycombe for a dedicated viewing session. As the viewing session is dedicated to a single customer we were asked not to be late but this was how we preferred it. Here we met Billy, who was extremely knowledgeable and able to answer all our questions and explained everything clearly. Not at all pushy. We ordered on the spot. Before we had managed to leave the showroom grounds we were called to make the delivery and installation appointment. This all happened two days later. We were called 40 minutes before they arrived and we were then sent an email with tracking information which proved to be reasonably accurate. Rich and Darren installed the bed without fuss and cleared up after themselves. They demonstrated the bed fully and answered all our questions. The whole operation took 30 minutes.
Really excellent service from beginning to end.
1 de julho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Allan,
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that you found the perfect bed to meet your needs while still maintaining the look and feel you wanted for your home.
It's wonderful to hear that Billy provided such a knowledgeable and relaxed showroom experience, helping you make an informed decision without any pressure. We're also pleased that Rich and Darren made the delivery and installation smooth, efficient and informative, ensuring everything was set up perfectly.
Your kind words about the entire journey, from your showroom visit through to installation, mean a great deal to the whole team. Thank you for choosing Opera, and we wish you many years of comfort with your new bed.
Kind regards,
Jordan
Opera beds
We received good service in the show room and helped to make the correct choice of matress.
The bed was delivered on time and we were very impressed by the efficient way the bed was assembled.
30 de junho de 2026
Resposta da Opera Beds
Hello John,
Thank you for your wonderful review. We're delighted to hear that our showroom team helped you choose the right mattress and that you had such a positive experience.
It's also great to know your bed was delivered on time and that our installation team impressed you with their efficient assembly. We truly appreciate your kind feedback and hope you enjoy many years of comfort with your new bed.
Kind regards,
Jordan
Very helpful on the phone made the…
Very helpful on the phone made the purchase which was perfect including delivery and ibstall
22 de junho de 2026
Resposta da Opera Beds
Hello Sue,
Thank you for taking the time to leave us your wonderful review.
We're delighted to hear that you found our team helpful over the phone and that your purchase, delivery, and installation all went perfectly. Providing a smooth and stress-free experience from start to finish is exactly what we strive for.
Thank you for choosing Opera Beds. We hope you enjoy your new bed, and if you ever need any assistance in the future, our team will be more than happy to help.
Kind regards,
Jordan
Resposta da Opera Beds
Hello Brenda,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found your experience with Opera Beds to be very satisfactory and that our team was efficient and helpful throughout.
Your kind feedback is greatly appreciated, and we're pleased we could provide the level of service you expected. We hope you enjoy your new bed, and if we can ever assist you in the future, please don't hesitate to get in touch.
Kind regards,
Jordan
One of the best experiences from start…
One of the best experiences from start to finish … Lisa for taking my order over the phone extremely helpful, polite and very knowledgeable. Quick delivery by two really nice gents, they respected your home and put shoe covers on .. set the bed and mattress up explained all the functions . Couldn’t ask for a better experience, 100% recommend
19 de junho de 2026
Resposta da Opera Beds
Hello Marie,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you had one of the best experiences from start to finish. Lisa will be delighted to know that her helpful, polite and knowledgeable service made such a positive impression when helping you choose the right bed.
We're also pleased to hear our delivery and installation team provided the same high standard of service. Respecting our customers' homes is very important to us, so it's wonderful to know they took the time to wear shoe covers, set up your bed and mattress, and explain all of the functions before leaving.
Thank you for your kind words and for your recommendation. It really does mean a great deal to the whole team. We hope you enjoy your new bed and you know where we are should you need us in the future.
Kind regards,
Jordan
Salesman Ricardo was very patient and…
Salesman Ricardo was very patient and helpful as we decided which bed to choose. Installation team were on time, efficient and helpful when a short delivery was identified and it was rectified by courier delivery the next day.
19 de junho de 2026
Resposta da Opera Beds
Hello John,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Ricardo was patient and helpful in guiding you through choosing the right bed. We know it's an important decision, so it's great to know he was able to support you throughout the process.
It's also wonderful to hear that our installation team arrived on time and provided an efficient service. Whilst we're sorry there was a shortfall with part of your delivery, we're pleased the issue was resolved quickly with a courier delivery the following day.
Thank you once again for your kind feedback and for choosing Opera Beds. We hope you enjoy your new bed for many years to come.
Kind regards,
Jordan
Chelsea Brown with Opera Beds
Chelsea Brown, my Opera Beds contact, made a hugely positive impact in addressing my enquiries about adjustable beds seriously, knowledgeably, in such a friendly and helpful manner. Her professionalism and knowledge of her company products was invaluable.
Having some health challenges, her sincerity was apparent in genuinely looking for me to be able to make an informed choice of bed and mattress which would suit my needs. Striking was any absence of sales pitch. She confidently and quietly allows the strengths of Opera's products to speak for themselves.
With no knowledge of adjustable beds, I came across the Good Housekeeping awards link for such beds. Both Opera and Laybrooke, had been awarded. I got in touch with Laybrook first, because they spoke of a high leg elevation on their beds. However, after two response emails from them, my seeking information got no further, only eliciting a continuous bombardment of heavy, hard sales pitch, product emails.
The contrast between the above and Chelsea Brown at Opera Beds response could not have been more different. Advice freely given and every question answered.
It was like arriving at a harbour where people really knew their business. A serious Company, where you knew you were in good, professional hands.
Interacting with Chelsea was such a pleasure - for her manner, her expertise and her ability to communicate well. A quiet assurance and non pushy confidence in her companies products.
My choice of adjustable bed and mattress has brought about positive, major changes and very real benefits.
I'd certainly recommend an Opera bed as a life changer. I feel fortunate that my path crossed with Chelsea Brown. She is a great assett and ambassador to Opera Beds.
23 de junho de 2026
Resposta da Opera Beds
Hello Pat,
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We are absolutely delighted to hear about your experience with Chelsea. Providing knowledgeable, honest and compassionate guidance is something we pride ourselves on, and it's wonderful to know that Chelsea made such a positive impact during such an important decision. We'll be sure to pass on your kind words, we're certain they'll mean a great deal to her.
Choosing an adjustable bed is a significant investment, particularly when it's to support your health and wellbeing. We're so pleased that you felt informed and supported throughout the process, without any pressure, and that you found the right bed and mattress for your individual needs.
Most importantly, it's fantastic to hear that your new bed has brought you such positive changes and real benefits. Knowing that our products have made a genuine difference to your quality of life is exactly why we do what we do.
Thank you again for your recommendation and for placing your trust in Opera Beds. We wish you many years of comfort and restful sleep.
Kind regards,
Jordan
Resposta da Opera Beds
Hello Jackie,
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the prompt delivery and installation service.
It's also wonderful to know that our team made a positive impression. We'll be sure to pass your kind comments on to the staff involved.
Thank you for choosing Opera, and please don't hesitate to get in touch if we can help with anything in the future.
Kind regards,
Jordan
Helpful and professional staff
17 de junho de 2026
Resposta da Opera Beds
Hello Michael,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our team helpful and professional. Providing excellent customer service is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
Thank you for choosing Opera Beds, and we wish you all the very best.
Kind regards,
Jordan
Highly recommended
Simple website, great products (easy to assemble) and excellent customer service. The delivery service was the only slight issue, as the text message with my 2 hour delivery window from Palletways arrived 8 hours after the actual delivery did, which wasn't very helpful.
23 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Alex,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our website easy to use, were pleased with the quality of the products, and that our customer service team provided you with a positive experience. It's great to know that the assembly process was straightforward too.
We're sorry to hear about the issue with the delivery notification from Palletways. We appreciate how frustrating it must have been to receive your delivery window text several hours after the delivery had already taken place, and we understand that this information is only useful when received at the right time. We will share your feedback with the carrier to help improve their communication process moving forward.
Thank you again for your kind words and for highlighting both what went well and where improvements can be made. We truly value your feedback and hope you continue to enjoy your new bed.
Kind regards,
Jordan
delivery dates not me continual changes…
delivery dates not me continual changes to reasons product is fines d eventual engineers who installed lovely but as a stroke patient i should avoid stress. opera beds compounded stress after stress. in the end despite formal complaint no mention of any recompense for anxiety caused just refund of fee for 5 day delivery as not met!!
16 de junho de 2026
Resposta da Opera Beds
Hello Valerie,
Thank you for taking the time to share your feedback.
We are pleased to hear that you were happy with the product itself and that our installation engineers provided a positive experience. However, we are genuinely sorry for the frustration and stress caused by the changes to your delivery arrangements.
We fully appreciate that, as a stroke patient, avoiding unnecessary stress is particularly important, and we regret that your experience did not meet the standards we aim to provide. While there were unforeseen issues that affected the original delivery plans, we recognise the impact this had on you and understand your disappointment.
Following the second cancellation, we arranged for an alternative delivery team to work outside of normal operating hours to ensure your order was delivered as quickly as possible on the same day and to minimise any further delay. As a gesture of goodwill and recognition of the inconvenience caused, we also refunded the full £295 premium delivery charge.
We understand that this did not completely offset the frustration you experienced, and we are sorry that you felt your concerns were not fully addressed through the complaints process. Your feedback has been shared internally as we continually review our service and communication processes to help prevent similar situations in the future.
Thank you again for your feedback, if you need anything else in the future please don't hesitate to contact us!
Kind regards,
Jordan
Great service prompt delivery
Choosing the bed was simplified by the helpful staff, the delivery was within our timeframe so very happy. George and Patrick were very polite. They assembled the bed and demonstrated how it can be used including the child safety features and the locking castors. All rubbish was removed from site. A very neat and tidy job. Now waiting for the patient to be discharged 😎
22 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Michele,
Thank you for your wonderful review.
We're delighted to hear that our team helped make choosing the right bed a simple and positive experience, and that the delivery was completed within your preferred timeframe. George and Patryk will be especially pleased to receive your kind comments about their politeness, thorough demonstration of the bed's features, and attention to leaving everything neat and tidy.
We understand how important it is to have everything ready for a patient's return home, and we're glad we could help make that part of the journey as smooth as possible.
Thank you for choosing Opera Beds, if you need anything in the future please don't hesitate to be in contact.
Kind regards,
Jordan
Great Service
From ordering the bed, to delivery and installation, absolutely amazing service. Special mention to Chelsea who went over and above to help me when I explained i was hard of hearing. All contact after that was done by email/text. Can't thank you all enough for your help and assistance.
19 de junho de 2026
Resposta da Opera Beds
Hello Linda,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience from ordering through to delivery and installation – that’s exactly the level of service we aim to provide.
A special thank you for mentioning Chelsea. It’s great to hear how she adapted communication to support you, I’ll be sure to pass on your kind words, it will mean a lot to her.
Your feedback really means a great deal to the whole team. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
Jordan
Happy with service and building of bed
Very pleased with timely delivery and speedily build of bed. Instructions clearly shared before leaving me with instructions. Bed will I’m sure be comfy. Would recommend - Patrick and George were very friendly and helpful.
15 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Carla,
Thank you for your kind review, we really appreciate you taking the time to share your experience.
We’re so pleased to hear you were happy with the timely delivery and that the bed was assembled quickly and efficiently. It’s great to know the team made sure everything was clearly explained before leaving, so you felt confident using it.
We’ll be sure to pass your feedback on to Patrick and George, they’ll be delighted to hear they made such a positive impression.
Thank you again for your recommendation, it means a lot to us, and we hope you enjoy many comfortable nights ahead
Kind regards,
Jordan
Fantastic from start to finish
Fantastic service and excellent communication from start to finish. Delivered 4 days from ordering, Shaun from the Operations tram called within an hour of my order, offered different options for delivery and we agreed the most convenient. Reminder emails and messages received and delivery/installation team - Darren and Rich - called me on the day to give arrival time, then arrived at exactly that time. Very careful not to damage any paintwork or other parts of the house on delivery, took their shoes off, set the bed up and showed me how it worked, thank you, I have no hesitation in recommending
4 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Andrea,
Thank you so much for your fantastic review and for taking the time to share your experience with us.
We’re delighted to hear how smooth everything was from start to finish, and that our team kept you well informed throughout. It’s great to know that Shaun was able to support you so quickly after your order and help arrange the most convenient delivery option for you.
We’re especially pleased to hear your kind comments about our delivery and installation team, Darren and Rich. We’ll be sure to pass on your feedback to them – they’ll be thrilled to hear it! It’s wonderful to know they took such care in your home and ensured everything was set up properly and explained clearly.
Thank you again for your recommendation, it really does mean a lot to us.
Wishing you many comfortable nights ahead!
Kind regards,
Jordan
Amazing service
I was looking for a new mattress for my adjustable bed and I contacted Opera beds. I have a disability which means I needed the mattress to meet certain criteria.
I spoke with Harry who immediately understood the issues. He was incredibly helpful and informative and was very responsive and patient whenever I called with my daft questions.
The mattress was delivered promptly and it is just what I wanted
I hadn't come across Opera Beds before but they are vastly better than other companies I have previously dealt with and I will certainly use them again
4 de junho de 2026
Resposta da Opera Beds
Hello,
Thank you so much for taking the time to share your experience, it really means a lot to us.
We’re so pleased to hear that Harry was able to understand your requirements straight away and provide the support you needed. We know how important it is to get the right mattress, especially when there are specific needs to consider, so it’s great to hear he made the process easier and reassuring for you.
It’s also fantastic to know the mattress is just what you were looking for and that everything was delivered promptly.
Your kind comments about the team and how we compare to other companies truly mean a great deal, and we’re delighted to have been able to support you. We look forward to helping you again in the future.
Wishing you many comfortable nights ahead!
Kind regards,
Jordan
Your mattresses are ridiculously over…
Your mattresses are ridiculously over priced! Apart from that, your disposal of the old bed service and set up of the new bed service were good.
2 de junho de 2026
Resposta da Opera Beds
Hello Stephen,
Thank you for your feedback.
We’re really pleased to hear that you were happy with our delivery, removal, and installation service, the team will appreciate your kind comments.
We’re sorry to hear you feel this way about the pricing of our mattresses. Our products are designed to offer specialist support, comfort, and durability, and we always aim to provide the best possible quality and service alongside this. That said, we completely understand that value is an important factor when making a purchase.
If you would like to discuss your purchase further, please don’t hesitate to contact us directly, we’d be more than happy to help.
Kind regards,
Jordan
The delivery was within the time given…
The delivery was within the time given .
The online video was clear and helpful. The construction of the took time but successful.
Thank you for the phone call Chelsea.
8 de junho de 2026
Resposta da Opera Beds
Hello Fran,
Thank you for your kind feedback.
We’re pleased to hear that your delivery arrived within the expected time and that you found the online video helpful during assembly. It’s great to know everything came together successfully.
We’ll also be sure to pass your thanks on to Chelsea, she’ll really appreciate the mention.
Thank you again for taking the time to share your experience.
Kind regards,
Jordan
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