Thank you for a swift service. My bed was delivered and installed by Dwaine and Jason in under a week from placing the order. Professional, polite and efficently completed. If you need a bed for medic... Ver mais
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Leia as opiniões dos outros
Michelle in sales who could not have done a better job, she was lovely, helpful, patient and kind. On my journey to buy a bed believe me when I say she was not the standard, she’s a credit to your com... Ver mais
A empresa respondeu
I ordered a new mattress for my opera bed. Almost immediately michelle telephoned to discuss my requirements and give info on correct mattress. The correct mattress was agreed and delivery confirmed.... Ver mais
The bed was delivered and installed quickly. Unfortunately it had a slight defect and tilted at the very top of the raise function. On the assurance of the installation team it would be rectified qui... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de equipamento para mobilidade
- também em
- Fabricante de móveis
- Fornecedor de artigos hospitalares
- Loja de camas
Escrito pela empresa
Opera is a leading British manufacturer dedicated to stylish design and the power of technology to create beds and mattresses that enhance lives, promote health and deliver comfort.
Stylish, Customisable Design
Escrito pela empresa
- Committed to creating attractive, homely designed beds that you can make yours
- Opera offer a wide range of design options including size, style, headboard, wood finish, upholstery and more.
Informações de contacto
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Opera Beds
Hello,
Thank you for your lovely feedback.
We’re so pleased to hear you had such a positive experience, and we’ll be sure to pass your kind comments on to Michelle, she’ll be delighted to know she made such a great impression.
Thank you again for taking the time to share your review.
Kind regards,
Jordan
Resposta da Opera Beds
Hello Georgi,
Thank you for your review.
We’re pleased to hear everything was helpful and delivered on time , that’s exactly the level of service we aim to provide. We really appreciate you taking the time to share your feedback.
Kind regards,
Jordan
Excellent product
Excellent product, customer service, delivery and installation. Cannot fault and would recommend for profiling beds.
1 de junho de 2026
Resposta da Opera Beds
Hello Jennie,
Thank you for your kind feedback.
We’re delighted to hear that you’re so pleased with your bed and the service you received from our team. It’s great to know that everything from your initial experience through to delivery and installation met your expectations.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share it. We hope your client enjoys their new bed!
Kind regards,
Jordan
Going To Bed, Something To Dread.When ordering my Opera bed I was told…
When ordering my Opera bed I was told on the ‘phone that it went down to 8 inches. Unfortunately this did not include the very deep mattress which made it far too high for me to mount if I have another fall.
Being polite, there was a great deal of “confusion” about when my new bed would be installed. I had to make several ‘phone calls and got different answers, which was very stressful given my multiple, chronic medical conditions. The time was critical because my waterbed had to be drained before the installers arrived. I had paid Opera for a specific day and time!
The waterbed was disassembled and all its parts left in our drive. The installers did not remove all the waterbed’s parts (another paid service) and left cut cable ties on the window ledge.
THE MATTRESS IS FANTASTICALLY UNCOMFORTABLE being far too firm. I find it painful to lie on and I get area bruises.
On the side I get in/out of the bed the mattress has jumped its small bed frame moorings so there is lateral movement over the bed frame. Already this has caused me to nearly have an extremely bad, potentially lethal, fall. The mattress is too heavy for me to move back to its correct position.
The fitted sheets take far more strength than I or my 81 y.o. wife can make them stretch to fit on a 3’6” bed.
The 3'6” duvet is unsuitable in width given the considerable depth of the mattress.
28 de maio de 2026
Resposta da Opera Beds
Hello Dr Dan Diaper,
Thank you for speaking with myself and Ricardo in our sales team to find a resolution for you.
I also just want to thank you for taking the time to share your feedback. I’m very sorry to hear about the difficulties you’ve experienced, particularly given your health circumstances, this is certainly not the experience we want for any of our customers.
Firstly, please accept our apologies for the confusion around your delivery date and the need for multiple calls. We completely understand how important clear communication is, especially when you had to coordinate the draining and removal of your existing waterbed. I’m also sorry that the removal service was not completed as expected and that the installers left parts behind, this isn’t acceptable and will be addressed internally.
We’re also sorry that the bed height was not suitable once the mattress was in place. We understand how important safe and easy access is, and we appreciate you raising this. Likewise, we’re very concerned to hear about the mattress movement and the discomfort you’ve experienced, your safety and comfort should never be compromised.
To support you with this, we’re arranging to swap both the bed and mattress for a more suitable option under our 10-night trial period. This is specifically in place to ensure we can make these adjustments where needed, and we’re committed to finding a safer and more comfortable solution for you.
In the meantime, we’ve also noted your feedback regarding the fitted sheets and duvet sizing, as well as the mattress weight, as these are all important considerations that we will continue to review.
Thank you again for your feedback, it’s invaluable in helping us improve both our products and service. If there is anything further you’d like to discuss ahead of the exchange, please don’t hesitate to get in touch.
Kind regards,
Jordan
Michelle was very patient & her advice invaluable
Michelle was so patient! I had looked online & called to ask about an adjustable bed. Not everything they have is on their website so was delighted that I could get everything I wanted. (only problem with finding out was, it started my 'what do I need' process again)! So took a day for me to re-check & sort out what to order. The advice was invaluable. I could so easily have placed an unsuitable order! Order now placed & looking forward to receiving the bed, hybrid mattress & bedding!
5 de junho de 2026
Resposta da Opera Beds
Hello Mrs Boyd,
Thank you so much for your wonderful review! We’re delighted to hear that Michelle was able to support you so patiently and help guide you through the options.
Choosing the right bed is such an important decision, so it’s great to know her advice helped you feel confident in your choice. We’ll be sure to pass your kind words on to her, she’ll really appreciate it.
We’re so pleased you were able to find exactly what you needed, and we hope you’re just as happy once your new bed, mattress, and bedding arrive!
Thank you again for choosing Opera Beds.
Kind regards,
Jordan
Resposta da Opera Beds
Hello Anthony,
Thank you for your review! We’re delighted to hear that you had an efficient experience with us.
Providing a smooth and straightforward service is really important to us, so your feedback means a lot.
Thank you again for choosing Opera Beds!
Kind regards,
Jordan
The bed is stylish as well as ideal for the job.
From discussing our requirements through to delivery and set up we were kept informed of our order status.
The bed itself is perfect for our needs, and looks very stylish.
29 de maio de 2026
Resposta da Opera Beds
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that you felt well informed throughout the whole process, from your initial enquiry right through to delivery and set up.
It’s great to know that the bed is perfect for your needs and that you’re pleased with both its comfort and stylish design.
We really appreciate your feedback, thank you for choosing Opera Beds!
Kind regards,
Jordan
Came within the time i asked
Came within the time i asked, eaay to order good qualiry.
3 de junho de 2026
Resposta da Opera Beds
Hello Gary,
Thank you for your review! We’re really pleased to hear that your order was easy to place and that everything arrived within the time you requested.
It’s great to know you’re happy with the quality as well, that’s exactly what we aim for.
Thank you again for choosing Opera Beds, we really appreciate your feedback.
Kind regards,
Jordan
2 really helpful gentlemen came and…
2 really helpful gentlemen came and helped build the bed, were kind and tactful around my elderly grandfather, worked efficiently and cleanly causing no mess, happily moved furniture
3 de junho de 2026
Resposta da Opera Beds
Hello Jeremy,
Thank you so much for your lovely review! We’re really pleased to hear that our delivery team took such great care while setting up your bed.
It’s especially important to us that our team are kind, respectful, and considerate in every home, so it’s wonderful to know they made you and your grandfather feel comfortable. We’re also glad everything was completed efficiently and left clean and tidy.
We’ll be sure to pass your kind words on to the team, they’ll really appreciate it. Thank you again for choosing Opera Beds!
Kind regards,
Jordan
Excellent service from the engineer
The engineer who came to deliver and install my new bed was outstanding. He was kind, patient, helpful, and very experienced. He made sure everything was set up correctly and explained what had been done. His help and professionalism made the whole process much easier.
4 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Saxon,
Thank you so much for your wonderful review! We’re delighted to hear that our engineer made such a positive impression, professionalism, care, and attention to detail are exactly what we strive for.
It’s great to know they took the time to ensure everything was set up correctly and clearly explained, making the whole process easier for you. We’ll be sure to pass your kind words on to them.
Thank you again for choosing Opera Beds, we truly appreciate your feedback.
Kind regards,
Jordan
Resposta da Opera Beds
Hello Louise,
Thank you so much for your kind review! We’re delighted to hear that you received great customer service and that your delivery was quick and smooth.
Your feedback means a lot to us, and we’ll be sure to share your comments with the team.
Thank you again for choosing Opera Beds, and we hope to assist you again in the future.
Kind regards,
Jordan
We were very impressed by Opera Beds…
We were very impressed by Opera Beds from the demonstration by Billy of the products in their Wycombe showroom, and their delivery and installation team who were very efficient. We opted for the upgraded Plus features which sets their beds in a different segment. The beds have proved very comfortable in practice.
27 de maio de 2026
Resposta da Opera Beds
Hello Anthony,
Thank you for your wonderful feedback! We’re so pleased to hear how impressed you were with your experience at Opera Beds.
I’ll make sure your kind comments are passed on to Billy at our Wycombe showroom, as well as to our delivery and installation team, they’ll be delighted to hear this. It’s great to know the Plus features have made a noticeable difference and that your beds are proving comfortable in everyday use.
Thank you again for choosing Opera Beds, and for taking the time to share your experience.
Kind regards,
Jordan
I didn’t get a hard sell which was…
I didn’t get a hard sell which was unlike some of their competitors. The install team were very good but they came an hour early with 25 minutes warning which ruined my careful plans
2 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Alison,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you felt comfortable throughout the process and didn’t feel any pressure when speaking with our team, that’s exactly the experience we aim to provide.
It’s also great to know that our installation team did a good job on the day. However, I’m sorry that they arrived earlier than expected and that this caused inconvenience to your plans. We do aim to provide accurate timings and a call ahead, so your feedback is really helpful and something we’ll take on board to improve communication going forward.
Thank you again for your comments, and we do hope you’re enjoying your new Opera bed.
Kind regards,
Jordan
Opera adjustable bed
Just had my opera bed delivered exactly when they said it would be here. Rich and Darren brought it up the stairs and had it assembled in30 minutes, I was then given a full demonstration before they left for there next delivery. Excellent service.
2 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Andrew,
Thank you so much for your lovely review!
We’re delighted to hear everything went smoothly with your delivery and that it arrived exactly as planned. It’s great to know that Rich and Darren took such good care bringing your bed in, getting everything set up quickly, and ensuring you felt confident with the full demonstration before they left.
We’ll be sure to pass your kind feedback on to them, they’ll really appreciate it.
Wishing you many comfortable nights ahead with your new Opera bed!
Kind regards,
Jordan
Professional experience with Opera…
Professional experience with Opera beds, delivered on time the guys Rich and Darren were lovely and polite, they did a great job and explained everything we needed ti know, complimentary gift was a nice little touch , we would definitely recommend them
2 de junho de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Denise,
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a professional experience with us and that everything was delivered on time. It’s especially lovely to know that Rich and Darren made such a positive impression, we’ll be sure to pass on your kind words to them. We take great pride in ensuring our team are not only efficient but also friendly, respectful, and thorough in explaining everything.
We’re also glad you enjoyed the complimentary gift, it’s those little touches that we hope make the experience even better.
Thank you again for your recommendation, it truly means a lot to us.
Kind regards,
Jordan
Brilliant sales advisor in Michelle
Brilliant sales advisor in Michelle. Would give 5 stars for her alone but delivery company let it down
28 de maio de 2026
Resposta da Opera Beds
Hello Rachel,
Thank you for your feedback.
We’re so pleased to hear that Michelle made such a positive impression, she’ll be absolutely delighted to receive your kind words. We’re very proud of the care and expertise our team provide.
I’m very sorry, however, that the delivery experience didn’t reflect the same high standard. That’s certainly not the seamless service we aim to deliver, and we really appreciate you bringing this to our attention. We’ll be sharing your feedback with our delivery partners to help ensure improvements are made.
Thank you again for taking the time to leave your review, and we do hope to provide you with a fully 5-star experience in the future.
Kind regards,
Jordan
No hassle excellent service
30 de maio de 2026
Resposta da Opera Beds
Hello,
Thank you for your kind words!
We’re delighted to hear that you found our service hassle-free and excellent, that’s exactly the experience we strive to provide every customer. I’ll be sure to share your feedback with the team.
Thank you again for taking the time to leave a review and for choosing Opera Beds.
Kind regards,
Jordan
This is the second bed I have purchased…
This is the second bed I have purchased from Opera Beds they impressed me so much the first time, A again the whole process was so simple and easy. Great service and friendly helpful staff from the purchase to instalment a removal of the old bed. And kept in touch with, by staff throughout the whole process and after. I would recommend this company every time.
22 de maio de 2026
Resposta da Opera Beds
Hello David,
Thank you so much for your continued trust in Opera Beds, it really means a lot to us that you chose us again for your second purchase.
We’re delighted to hear that the whole process was just as smooth and straightforward the second time around, and that our team could provide friendly, helpful support from purchase through to installation and removal of your old bed. Keeping our customers informed every step of the way is something we take great pride in, so it’s wonderful to know that stood out for you.
We truly appreciate your recommendation and your kind words, and we hope you enjoy your new bed for many years to come.
Kind regards,
Jordan
Opera Beds - incredible service and unique product
Opera Beds provide a highly personalised service and have a huge depth of knowledge. Their showroom in Bucks is quite incredible. The bed was delivered and installed quickly by very professional people. Would highly recommend.
22 de maio de 2026
Resposta da Opera Beds
Hello Rachael,
Thank you so much for your kind words and recommendation. We’re delighted to hear that you enjoyed your visit to our Buckinghamshire showroom and found the team’s knowledge and service helpful in finding the right solution.
It’s also great to know that your delivery and installation went smoothly and that our team made a positive impression, I’ll be sure to pass your feedback on to them.
We truly appreciate you taking the time to share your experience and thank you again for choosing Opera Beds.
Kind regards,
Jordan
Excellent service all round.
Excellent service all round and Rich & Darren delivery and set up especially.
28 de maio de 2026
Opinião espontânea
Resposta da Opera Beds
Hello Isabel,
Thank you very much for your wonderful feedback!
We’re so pleased to hear you received excellent service all round, and we’ll be sure to pass your kind comments on to Rich and Darren, they’ll be delighted to know their delivery and set up made such a positive impression.
We really appreciate you taking the time to share your experience, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Jordan
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