Ophelos Opiniões 

Very helpful staff member

Expérience très problématique avec INTRUM / OPHELOS
Mon expérience avec INTRUM et sa filiale OPHELOS, entre leur premier contact d'OPHELOS du 24 septembre 2025 et leurs réponses jusqu’en mars 2026, a été un enchaînement d’incohérences et d’opacité.
Dès le départ, on me réclame 57,95 €, sans facture, sans mandat, sans justificatif.
Puis les montants changent : 37,95 €, puis 28 € sur leur portail.
Aucune explication claire, aucune preuve valable, aucun document contractuel — même leur mandant reconnaît ne plus avoir mon contrat.
J’ai demandé le mandat : jamais fourni
J’ai demandé les justificatifs : jamais fournis.
J’ai demandé les CGV : introuvables.
J’ai demandé plusieurs fois d'être appelé : jamais reçu un seul, malgré leurs promesses répétées.
J'ai menacé de porter l'affaire au tribunal et j'ai reçu un appel de leur service juridique pour me dire que le dossier était "purgé" mais pas "clos"
Pire : mes données personnelles ont été transmises à plus de dix entités (France, Royaume‑Uni, Île Maurice…), alors même que je demandais leur effacement.
Et malgré leurs courriers affirmant que mon dossier était “purgé”, je continuais à recevoir des messages, relances et contradictions internes entre INTRUM et OPHELOS.
Après six mois de démarches, relances, LRAR et demandes formelles, je n’ai jamais obtenu les documents essentiels permettant de vérifier la légitimité de la créance.
⚠️ Recommandation aux consommateurs
Si vous recevez un message d’INTRUM ou OPHELOS :
✔️ Ne payez rien sans justificatif clair
Exigez :
le mandat,
la facture,
la preuve de la dette,
les CGV applicables,
la décomposition exacte des montants
contacter l'entreprise dont INTRUM se réclame pour vérifier et croiser les informations
✔️ Demandez tout par écrit
Les appels annoncés n’arrivent jamais.
Les écrits, eux, laissent des traces.
✔️ Conservez toutes les preuves
Emails, captures d’écran, LRAR, dates, montants.
Cela vous protège.
✔️ En cas d’incohérence : saisissez les autorités
CNIL (données personnelles),
DGCCRF (pratiques commerciales),
Tribunal judiciaire (contestation de créance).
🎯 Conclusion
Mon dossier a été géré avec un manque de transparence, des contradictions internes, des montants changeants et une incapacité totale à fournir les documents de base.
Une expérience éprouvante, confuse et non conforme aux standards attendus d’un professionnel du recouvrement.

I've got an offer that suited me i wad stuck with money
And I got help so thank you very much

Thank you.itd amaizing experience.

I fell into a small debt, Ophelos was exceptionally acommodating and didn't compound my debt Also very flexible. If you are in a bind, they are the people to deal with.

The agent listened to my problem patiently and then made some recommendations and made me look at my problem more constructively.
Many kind thanks.

Agreed last year that the “debt” they were chasing did not exist and they would not be chasing me anymore. All good you would have thought.

Oh no, these morons have sold my personal details and the nonexistent debt to PRA Group for them to harass, fail to provide evidence and admit the debt never existed.

I do not give you permission to store my personal details and you have no legal reason to do so. And I absolutely do not consent to these details you should never have had the first place being sold to other scammers.

This was so quick...I cancelled my direct debit when I changed provider and by the time I realized I was due another payment my sky account was closed leaving me unable to log in to pay.They did call during the day but as I work in a medical facility I never had my phone when I called back I was advised to pay online then I couldn't log in so Thank you so much for making this so quick and easy.

Absolutely great service, i love the option of paying what you can afford

They offer flexible payment options, and their communication style is remarkably courteous and professional.

Shannon was very easy to speak to and understood what my issue is

Very helpful, thank you

Very seamless, easy to speak to and the respond quickly when emailed!

After 14 weeks awaiting to get answer to my request to provide legal information on the mandate to recover "unpaid bill" and inability for OPHELOS and its sister company INTRUM to provide such details, I had to ask them to delete my personal data, including information shared to third parties. At this stage OPHELOS has restricted the access to my account and I am awaiting the deletion of all information in accordance with the law protecting my personal data.

Customer service is good. She was very polite, humble and try her best to sortout mynproblem

Gives option on the amount you are able to pay. They are very exceptional and communicate respectfully with people.

Very supportive and willingness to listen and coming with best suitable opinion..I would say i had a very good experience with them