Ophelos Opiniões 

508
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ophelos is trying to rip me off with a wrongful balance from Virgin. I keep telling them that I have received confirmation from Virgin that it is the wrong balance, however they will not update. T... Ver mais

Classificada 5 em 5 estrelas

Dealing with the company, I first was stressed due to not working and finding it hard, mentally and physically due to a bad injury I had suffered for a year. The staff has empathy and dealing with the... Ver mais

Classificada 5 em 5 estrelas

I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Ver mais

Classificada 5 em 5 estrelas

Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Ver mais

Informações sobre a empresa

  1. Agência de cobrança
  2. Cobrança de dívidas

Sobre Ophelos

Escrito pela empresa

Resolve your debts, your way.

Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

508 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 45% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(508)

131 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I spoke to a girl called Alex's on the…

I spoke to a girl called Alex's on the phone she was very helpful and understanding ,she listened to what i need to say and also took her time to make sure she had all of the information and reassured me she would get back to me when she gets a reply to my problem.

20 de outubro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Very helpful and understanding

Very helpful and concerned about my sons mental health. No pressure just a willingness to listen and try and find the best solution to the problem. Without being patronising.

8 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I spoke with Alex today

I spoke with Alex today, and she was an absolute diamond. She went above and beyond to help me, clearly explaining everything related to the issue I was having. She’s even taking it upon herself to track down some additional information that my previous supplier has made difficult to access. As someone who works as a Training Specialist in a similar environment, I can confidently say that Alex is a real asset to your company.

9 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

They dont answer their calls

They dont answer their calls. If you are doing it yourself online you dont get the code till the following day or 2. Very disappointed with their service.

2 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely horrible company to deal…

Absolutely horrible company to deal with. I set up a payment plan as soon as was requested and then had constant emails and texts to tell me to set up a plan or my credit rating would be affected. This went on for weeks until I sent a complaint to them

1 de outubro de 2025
Opinião espontânea
logótipo da Ophelos

Resposta da Ophelos

Hi there,

Thank you for sharing your experience. We’re really sorry to hear that you felt overwhelmed by the messages you received — that’s not the experience we want anyone to have.

We're eager to look into this to see what went wrong, Please reach out to us at support@ophelos.com and we will be happy to help.

Best,
The Ophelos Team

Classificada 5 em 5 estrelas

Ophelos reached out to me regarding an outstanding debt a…

Ophelos reached out to me regarding a dept owed,there agent was a great help,I never felt forced or pressured by him in regards to the payment due as a lot of other debt chasers might.he was extremely helpful in offering suggestions on how to breakup the payment rather than struggling to pay all at once.ophelos is definitely a company I'd recommend to anyone that might be struggling to pay depths and are looking for guidance.

30 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ophelos is great!

Ophelos let me see through my debt on their website only using a number of reference - also had the option to pay through Apple Pay and made my life easier. Great support with no threatening emails and very straight forward communication. I personally recommend to everyone!

24 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t pay this company a penny

Don’t pay this company a penny !

They try to collect statute barred debts, they have no legal way to do so .These are debts over 6 years old and can be up to 20 years old .
Just tell them you have no liability to pay this debt and you will not be paying it .

22 de setembro de 2025
Opinião espontânea
logótipo da Ophelos

Resposta da Ophelos

Hi,

Thanks for sharing your feedback. We’ve reached out to you directly so we can take a closer look and make sure everything’s been handled correctly.

I understand that you may not wish to be contacted about an old debt. Please know we’re regulated by the Financial Conduct Authority (FCA) and always follow their guidance around how and when we contact people. We’re here to help get things sorted as quickly and fairly as possible.

Best,
The Ophelos Team

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