Ophelos is trying to rip me off with a wrongful balance from Virgin. I keep telling them that I have received confirmation from Virgin that it is the wrong balance, however they will not update. T... Ver mais
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Leia as opiniões dos outros
Dealing with the company, I first was stressed due to not working and finding it hard, mentally and physically due to a bad injury I had suffered for a year. The staff has empathy and dealing with the... Ver mais
I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Ver mais
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Ver mais
Informações sobre a empresa
Sobre Ophelos
Escrito pela empresa
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Informações de contacto
1 Finsbury Ave., EC2M 2PF, London, Reino Unido
- support@ophelos.com
- ophelos.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I spoke to a girl called Alex's on the…
I spoke to a girl called Alex's on the phone she was very helpful and understanding ,she listened to what i need to say and also took her time to make sure she had all of the information and reassured me she would get back to me when she gets a reply to my problem.
the person i was speaking with was so…
the person i was speaking with was so understanding and kind and helped me to the best of their abilities thank you!!
Absolutely above and beyond
Absolutely above and beyond. So kind and understanding
The woman I was talking to was so…
The woman I was talking to was so professional and polite at all times 10/10 for her professionalism and her lovely phone manners
Full payQuick reply to let ne know my new…
Quick reply to let ne know my new balance easy to make the payment
I had a lot of people responses to my…
I had a lot of people responses to my requests and very quickly
Very helpful and understanding
Very helpful and concerned about my sons mental health. No pressure just a willingness to listen and try and find the best solution to the problem. Without being patronising.
I spoke with Alex today
I spoke with Alex today, and she was an absolute diamond. She went above and beyond to help me, clearly explaining everything related to the issue I was having. She’s even taking it upon herself to track down some additional information that my previous supplier has made difficult to access. As someone who works as a Training Specialist in a similar environment, I can confidently say that Alex is a real asset to your company.
They dont answer their calls
They dont answer their calls. If you are doing it yourself online you dont get the code till the following day or 2. Very disappointed with their service.
Really positive experience
Really positive experience. Makes paying off a debt feel like an achievement rather than a negative or a challenge.
Thank you!
Very good understand my feeling and set…
Very good understand my feeling and set my pay plane 🙏🙏🙏🙏
Absolutely horrible company to deal…
Absolutely horrible company to deal with. I set up a payment plan as soon as was requested and then had constant emails and texts to tell me to set up a plan or my credit rating would be affected. This went on for weeks until I sent a complaint to them

Resposta da Ophelos
Ophelos reached out to me regarding an outstanding debt a…
Ophelos reached out to me regarding a dept owed,there agent was a great help,I never felt forced or pressured by him in regards to the payment due as a lot of other debt chasers might.he was extremely helpful in offering suggestions on how to breakup the payment rather than struggling to pay all at once.ophelos is definitely a company I'd recommend to anyone that might be struggling to pay depths and are looking for guidance.
How much I have left to pay off
Paying off a debt I owed but I need more information
Ophelos is great!
Ophelos let me see through my debt on their website only using a number of reference - also had the option to pay through Apple Pay and made my life easier. Great support with no threatening emails and very straight forward communication. I personally recommend to everyone!
Don’t pay this company a penny
Don’t pay this company a penny !
They try to collect statute barred debts, they have no legal way to do so .These are debts over 6 years old and can be up to 20 years old .
Just tell them you have no liability to pay this debt and you will not be paying it .

Resposta da Ophelos
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