Oppo Brothers Opiniões 

426
•
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I bought the chocolate brownie ice cream. Good heavens, it wasn't what I expected. The texture is very airy, like a chocolate mousse almost, and the flavour was chalky. In my opinion it tasted like a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Delicious ice cream, so far tried the hazelnut & chocolate, chocolate brownie & salted caramel. Ordered the Belgium chocolate ice lollies & also received the raspberry swirl as free - my other half li... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Jezus wat een kleere zooi dit 7 euro betaald voor dit pak en niet eens cookie dough echt balen dit volgende keer komen we jullie opzoeken op de verpakking stond niet dat het ijs was dus we wilde het u... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Not even worth 1 star, poor excuse of an b n j imitation. The cheapest flavour ice cream ever with the smallest pieces of cookie dough you can't believe how big of a scam this is. PLEASE NEVER BUY THI... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Gelataria
  2. também em
  3. Confeitaria
  4. Fabricante de alimentos congelados
  5. Fornecedor de sobremesas congeladas
  6. Loja de sobremesas

Escrito pela empresa

We're on a mission to help everyone treat themselves well. We've created award-winning ice cream that’s better for your health with up to 60% fewer calories and sugar than those OTHER brands all while delivering the same indulgent taste you know and love. #IndulgeInLife with Oppo!


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

426 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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2,5

Todas as opiniões

(426)

2 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very poor service

Very poor service, the gift box did not arrive on time (a week late) after a number of emails an offer to look into the delay was given, but no reply to emails regarding any compensation or discount or an apology for the delayed gift to the purchaser or recipient. The offer of Black Friday discount was not given either, just an excuse as to why my order was late, as I ordered it on black Friday, No warning that the date to receive the gift may not be able to be kept to. NO ice cream delivery when the gift arrived, just a card to order ice cream in the future. Very disappointing. I will not be ordering again or recommending others do. Such a shame all the best for your future, please work on better customer service, it left our sour taste for us.

8 de dezembro de 2020
Opinião espontânea
logótipo da Oppo Brothers

Resposta da Oppo Brothers

Dear Lara,

Thank you for your candid feedback. I can only apologise for the service you have received on this occasion. It is extremely unusual for one of our gift boxes to go missing like yours did, in fact yours was the first gift box that we have not been able to track down. I can appreciate how frustrating this issue is for you and your recipient.

To be clear, the Gift Kit is not a delivery of ice cream and this is stated on the product page. In terms of your Black Friday discount, that has also been applied to your order. I'm sorry if there was any confusion here.

Once again, we appreciate your feedback.

Our sincerest apologies.

Kind regards,

Ciaran
Head of Direct to Consumer

Classificada 5 em 5 estrelas

Fantastic low calorie Ice Cream

I can’t recommend this ice cream enough. Absolutely delicious Ice Cream, across all flavours, and lie calorie. I’ve no idea how you do it but keep on doing it. I ordered online and it all arrived well wrapped frozen.

29 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Just love this ice cream

Amazing low calorie ice cream - love the flavours, especially cinnamon crunch - it’s divine! There is no artificial supersweet taste, from which some other low calorie ice creams suffer. Very straight forward ordering process, clear & friendly communication throughout. Will definitely order more (of the cinnamon crunch and and and...)

25 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Happy to recommend the company and the ice cream.

I was delighted to discover that Oppo ice cream was available for delivery and even more delighted to find there was a larger range of flavours compared to those available in supermarkets.
New orders should note that deliveries are only sent out on set days currently which was not a problem for me. The ice cream arrived packaged in dense wool insulation with dry ice packs to provide the cold. I am embarrassed to admit that I accidentally left one tub in the opened box for the better part of the day but it was still solid once my mistake was discovered!
Why order online? Apart from convenience and greater choice, all of the tubs I ordered are less that four hundred calories a tub AND taste sublime.
Yes, my favourite is still chocolate and hazelnut but there are many fine flavours to try out which is why I bought a large selection.
A more concise review which would give all the information a prospective purchaser would need is this; there is no better review I can give other than to say that I am delighted to recommend this company and it's products and I WILL be ordering from them again, regularly.

23 de novembro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

Pretty disappointed if I'm honest

Pretty disappointed if I'm honest, I purchased a big order (for myself) to find I had a flavour not on the sheet not did I order it some cinnamon creation, the flavours I did order were quite a let down to me, with competition such a B&J's and Häagen-Dazs which fill there tubs with textures and "bits" (like cookie dough, chocolate shapes, meringue etc) to find nothing int he rubs I ordered was quite disappointing, to spend out on frivolous things like ice cream is a big deal I don't have money to throw about on things like this but thought it's lockdown 2.0 I'll get something to keep the spirits up........... Will not be buying again not recommending to anyone.

21 de novembro de 2020
Opinião espontânea
logótipo da Oppo Brothers

Resposta da Oppo Brothers

Dear Marcus,

Thank you for your honest feedback. We value all our customer responses and will take note of yours. I'm sorry to hear you feel we were not up to standard on this occasion.

I have investigated your order and it seems you did in fact order Cinnamon Crunch contrary to your message above, can I help further with your order details? I will refer this feedback to our relevant team members as we do not generally have any issues with inclusions in our ice cream but it's valuable for us to know there may have been an issue with yours.

Once again we value your views and hope we can do better in the future.

Kind regards,

Ciaran
Head of DTC Operations

Classificada 5 em 5 estrelas

❤️#GOODTEMPTATION

Absolutely love Oppo ice cream. Pure indulgence yet calorifically virtuous without losing flavour.
I ordered online for the first time as I am unable to buy all the flavour choices in my local stores.
The service was excellent and I received 2 extra tubs which I am hoping was a lovely surprise rather than an error.
Simply the Zest is my new favourite but I would love to have the Mint Choc Swirl back please.
The Cinnamon crunch is great with apple crumble and adds a festive touch.
I will definitely buy direct again once I have freezer space !

15 de novembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Unfortunately on this occasion I have…

Unfortunately on this occasion I have to score a one as I never received my order and had difficulties reaching their office via email and phone and messenger. Not had this issue on two previous orders. Was disappointed but I guess the delivery company let them down. However I did manage to reach someone on Saturday 3 days later and very sorry. I asked for a refund and was issued immediately.
The product in general is amazing I was so looking forward to trying the new flavours but was not meant to be!

12 de novembro de 2020
Opinião espontânea
logótipo da Oppo Brothers

Resposta da Oppo Brothers

Dear RM,

Thank you for your candid feedback. I'm very sorry to hear that your experience with Oppo has not been up to our standards. I have investigated this issue internally and implemented processes to ensure it doesn't happen again.

We appreciate your custom and your feedback of our service.

Once again, our sincerest apologies.

Kind regards,

Ciaran
Head of Direct to Consumer.

Classificada 5 em 5 estrelas

Arrived frozen

Arrived frozen. I have tried the chocolate brownie. Had to eat second tub in the interest of science. It is good.

12 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

New go to ice cream!

So happy to have better options for "low-calorie" ice cream. Definitely one of the best ones I've tried very creamy and rich compared to the other "low-calorie" ice cream brands I've tried <3 Can't wait to try all the other flavours

9 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I was very impressed with my order

I was very impressed with my order! It arrived quickly and was packed so well to stay ice cold. And the free chocolate marshmallows was a lovely surprise. The ice cream is the BEST tasting low cal ice cream I've ever had. So so creamy, I will be a return customer
Thank you Oppo

1 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Everyone in house enjoyed very much

Everyone in house enjoyed very much. Lower calories and nice taste, delivery was quick and very well packaged. Only a bit disappointed when I want to reorder, 3 our favourite flavours were out of stock. And needs to order 6 tubs to have free delivery. So I give up. Didn’t order again.

28 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Wow! Luxury ice cream minus guilt!

Wow! Finally! Luxury ice cream without the guilt (or fat/calories).
Smooth, delicious, creamy, full flavoured ice cream.
I’m hooked. It’s very more-ish.
Fast courier delivery. Excellently packed and still frozen on arrival.
I was reluctant to leave my review as I didn’t want everyone to see it then buy all the stock!
You’ll love this ice cream, I promise.
Just don’t buy it all please, leave enough for me to continue to reorder.
Highly recommended.

25 de outubro de 2020
Opinião espontânea

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