So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Ver mais
A empresa respondeu
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Ver mais
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Ver mais
Informações sobre a empresa
Escrito pela empresa
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Informações de contacto
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Austrália
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 28% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic quality at low prices
an easy to use website with lots of…
an easy to use website with lots of frame and lense options to suit every person and every budget
A great place to buy affordable glasses…
A great place to buy affordable glasses if you know what style you’re looking for
excellent
excellent, very happy with my prescription glasses & lenses, good value for money.
I have bought 1 prescription glasses…
I have bought 1 prescription glasses about 6 months ago. It is sturdy, comfortable and feels pretty premium although it's lot cheaper than local hospitals. The one thing that can be improved is faster delivery but still that's worth the time.
I ordered reglazing of glasses
I ordered reglazing of glasses. Process was smooth and the quality of lens are very good. Would definitely purchase again.
Great service
Had a paid of glasses that needed the lenses changed as my prescription changed. One company would not do it as they said the frame was too old but optically did it for me and it was fine and the glasses still are 6 months on.
My husband ordered a pair of new glasses from there too and they are good quality and seem good.
I ordered a new paid of sunglasses but when they cane they looked and felt so cheap that I am not using them but this is hit and miss when buying glasses online and I would try again ad all of my previous experience with them has been great
Great customer service.
When I received my first pair there was an issue with one of the lenses, after contacting Optically the glasses were returned to be fixed. The lenses were reground and returned in a couple of days. Cannot fault the company for a no fuss, no cost return policy.
These are a great set of glasses, great quality, very fashionable and excellent value.
The woman who helped me was great
The woman who helped me was great. She took the time to understand my needs and answer all my questions. She helped me apply the proper discount for my order.
Very good service I emailed optically…
Very good service I emailed optically about an order I thought I had sent optically had no record of the order I was sent my glasses anyway very happy
Overall the service was very good.
Overall the service was very good.
One of the pairs of glasses I ordered required adjustment at the local optometrist but that was okay.
When a pair of frames broke, the team very quickly found me a replacement lens and I was very pleased with the result.
Yep can't recommend them highly enough
Yep can't recommend them highly enough, quality glasses at realistic prices. These guys even make spec saver look like a rip off. Delivery usually takes about 2 weeks. I have bought 6 pairs over 2 years never had any problem with the quality.
Great glasses!
I am a repeat customer of optically and I am always impressed with style and quality- would recommend!
Recommended
Glasses came and the clarity of the prescription was the exact same than I got from the shop. Would recommend
Had my glasses reglazed
Had my glasses reglazed, the prescription lenses turned out to be very well made.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








