Optically Opiniões 

202
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Ver mais

Classificada 1 em 5 estrelas

Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Ver mais

Classificada 5 em 5 estrelas

The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Ver mais

Informações sobre a empresa

  1. Saúde e medicina

Escrito pela empresa

We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

202 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 28% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(202)

11 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

onto my third pair...

onto my third pair, 2 reglaze and one with frame. their communications could be a bit better, as could their 'progress' indicator on the website, but all in all, i'll be coming back when i next need lenses or frames.

16 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with products & customer service

I have purchased a few pairs now from Optically. They are generally very quick to deliver within 14 days or so for Multifocals with extras like lens tints etc. My last order took longer as they said they were not satisfied with the quality & remade my spectacles again & had to wait for the special lenses. As a thankyou from Optically they offered me a free set of single vision from their 24 hour range to tide me over. Overall I am very satisfied with Optically as I believe they do produce good quality spectacles & do care about their Brand.

16 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Cheap and Quality!

The glasses were cheap yet great quality! They have lasted so well and look great on. Easy to order from and delivery was simple and fast. I will only use you guys to order glasses from now!

16 de julho de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

I got new lenses in my existing frames…

I got new lenses in my existing frames but unfortunately they were delayed and ultimately chipped when received. This was disappointing after the extra wait. But as compensation I got discount on some prescription sunglasses. Which went some of the way in making me use Optically again... As I am now looking for a new pair!

16 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Well priced and great service

Very reasonably priced with high results. Transformed my sunglasses frames into standard frames and they were more than happy to help with a reasonable waiting time. Regularly updated.

16 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Normally it would be difficult for me…

Normally it would be difficult for me to afford glasses.

But with Optically I'm able to easily submit my prescription and receive my glasses for under $100, in under 2 weeks.

I love Optically and recommend them to everyone I know!

16 de julho de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

I have tried a few different online…

I have tried a few different online glasses businesses in the last 18 months or so. One I would not use again is google eyes4u. I rated this retailer good as I find its glasses have more substance not made of flimsy materials. While still not charging a steep price.

16 de julho de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Great prices

Great prices. Great selection of frames. Some better quality than others. Would like vetter range of avaiator sunglasses with stronger arms.

16 de julho de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

I used their canadian address to order…

I used their canadian address to order a reglaze. Their site promises a 2 week turnaround. After 3 weeks i called and was told they had to reorder lenses, but would keep me informed. I called at 4 weeks and was told they would check. I then contacted paypal. I received the glasses almost 6 weeks with no explanation. I do not recommend.

22 de junho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Bought two pairs, they sent one, saying they sent two.

I ordered two pairs of glasses after seeing what looked like great prices, but as it got past the 10 business day delivery guarantee, it all started to turn sour.
I had to send multiple emails to get a tracking number out of them, had no reply so then opened a Paypal dispute, and eventually, one single pair of glasses arrived on its own. Being a tiny packaged, I filmed the opening of it while at the post office to cover myself and to show there weren't two pairs.
I've sent multiple emails since asking about the second pair, with no reply. Completely ignored.
I have no choice but to now but to update my paypal dispute to show they only send half the order, and get my money back.
These guys are cheaper for a reason, don't waste your time
Finally they claimed they sent both pairs in the one parcel, which was laughable seeing that I have a video at Australia post from opening the one parcel received.
Don't trust these guys.

13 de abril de 2019
Opinião espontânea

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