So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Ver mais
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Leia as opiniões dos outros
Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Ver mais
A empresa respondeu
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Ver mais
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Ver mais
Informações sobre a empresa
Escrito pela empresa
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Informações de contacto
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Austrália
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 28% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Glasses were as pictured
Glasses were as pictured, service was great and delivery was fast
onto my third pair...
onto my third pair, 2 reglaze and one with frame. their communications could be a bit better, as could their 'progress' indicator on the website, but all in all, i'll be coming back when i next need lenses or frames.
Very happy with products & customer service
I have purchased a few pairs now from Optically. They are generally very quick to deliver within 14 days or so for Multifocals with extras like lens tints etc. My last order took longer as they said they were not satisfied with the quality & remade my spectacles again & had to wait for the special lenses. As a thankyou from Optically they offered me a free set of single vision from their 24 hour range to tide me over. Overall I am very satisfied with Optically as I believe they do produce good quality spectacles & do care about their Brand.
Clear easy to use site
Cheap and Quality!
The glasses were cheap yet great quality! They have lasted so well and look great on. Easy to order from and delivery was simple and fast. I will only use you guys to order glasses from now!
I got new lenses in my existing frames…
I got new lenses in my existing frames but unfortunately they were delayed and ultimately chipped when received. This was disappointing after the extra wait. But as compensation I got discount on some prescription sunglasses. Which went some of the way in making me use Optically again... As I am now looking for a new pair!
I like there range and fast shipment.
Awesome. The optical best
Awesome.. Only place i shop for glasses.
Well priced and great service
Very reasonably priced with high results. Transformed my sunglasses frames into standard frames and they were more than happy to help with a reasonable waiting time. Regularly updated.
Normally it would be difficult for me…
Normally it would be difficult for me to afford glasses.
But with Optically I'm able to easily submit my prescription and receive my glasses for under $100, in under 2 weeks.
I love Optically and recommend them to everyone I know!
I had ordered 4 glasses from optically…
I had ordered 4 glasses from optically and all of them was arrived in awesome
quality and durability
The glasses I bought are great good quality and have stood up to the abuse I have given them. I will definitely reorder from here when I need a new pair
I have tried a few different online…
I have tried a few different online glasses businesses in the last 18 months or so. One I would not use again is google eyes4u. I rated this retailer good as I find its glasses have more substance not made of flimsy materials. While still not charging a steep price.
Great prices
Great prices. Great selection of frames. Some better quality than others. Would like vetter range of avaiator sunglasses with stronger arms.
Got all my glasses done by Optically
Got all my glasses done by Optically. Very happy with the service and the quality of the product. I will recommend others too.
Great value in glasses
Optically are kind
Optically are kind, timely and happy to help with all your needs!
I used their canadian address to order…
I used their canadian address to order a reglaze. Their site promises a 2 week turnaround. After 3 weeks i called and was told they had to reorder lenses, but would keep me informed. I called at 4 weeks and was told they would check. I then contacted paypal. I received the glasses almost 6 weeks with no explanation. I do not recommend.
Bought two pairs, they sent one, saying they sent two.
I ordered two pairs of glasses after seeing what looked like great prices, but as it got past the 10 business day delivery guarantee, it all started to turn sour.
I had to send multiple emails to get a tracking number out of them, had no reply so then opened a Paypal dispute, and eventually, one single pair of glasses arrived on its own. Being a tiny packaged, I filmed the opening of it while at the post office to cover myself and to show there weren't two pairs.
I've sent multiple emails since asking about the second pair, with no reply. Completely ignored.
I have no choice but to now but to update my paypal dispute to show they only send half the order, and get my money back.
These guys are cheaper for a reason, don't waste your time
Finally they claimed they sent both pairs in the one parcel, which was laughable seeing that I have a video at Australia post from opening the one parcel received.
Don't trust these guys.
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