I was very sceptic about ordering online for Greek Easter because every year I make homemade bbq but I can 💯 confirm that the meat that I bought this year (kokoreci, kotosuvli, freska lukanika) are... Ver mais
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Informações sobre a empresa
- Fornecedor de Alimentos e Bebidas
- Exportador de alimentos e bebidas
- Restaurante especializado em churrasco grego
- Loja de comida natural
- Supermercado grossista
Escrito pela empresa
Ormos Foods is comprised of a team of energetic people driven by their passion to share authentic and contemporary Greek and Mediterranean culinary treasures. All our products are sourced from local producers to guarantee authenticity and quality that cannot be matched from mass producers. We take pride in selecting and making available to you the most exquisite delicacies and finest quality exclusive food products. But above all, we are adamant about supporting our network and making sure that we partner with customers and producers alike, supporting them and helping them grow their business organically alongside ours.
Informações de contacto
Reino Unido
- ormos.co.uk
4,4
Excelente
381 opiniões
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“Greek” Lamb chops
Dear Ormos Foods,
I am unsure as to whether this is the appropriate channel to provide feedback
about an order, however i will take a chance that this message may reach those
who are able to act upon it.
A check of my order no. should show that this relates to 1kg of lamb chops
purportedly marinaded in Greek spices.
I must tell you that I have eaten lamb all over Greece, Turkey, and the UK
and i can honestly say these were the worst excuse for lamb chops it has
ever been my misfortune to encounter
First of all, the packaging;
It looked very much as though a joint of mutton (because that’s what it tasted like)
had been thrown under a train, put in a bag, and frozen.
Leaving aside the difficulty that the packaging presented in terms of retrieving
the chops from the massive fatty cluster of organic matter, I have never seen so much fat in this cut of meat, or such a strange interpretation of what a “chop” shape should be. None of this reflected the image of the product on your website, and had the image been true to life, you can be assured that i would never have proceeded with my order.
Finally i must again comment on the taste; having cooked what could be reasonably teased out of this train crash of an offering, I was horrified by the lack of taste, and the clear indication that this was not “lamb” at all, but some stringy, fatty old mutton you had lying around. It certainly was not the lamb of which the Greeks are justly proud.
In short, an enormous disappointment and one that has completely set me against further orders.
Yours sincerely,
David Jones
15 de outubro de 2023
Resposta da Ormos
Dear David Jones,
Thank you for taking the time to share your feedback with us regarding your recent order. We genuinely appreciate your input, as it helps us improve our products and services.
I'm truly sorry to learn that the lamb chops you received did not meet your expectations. Your detailed description highlights several areas where we fell short, and I want to assure you that we take your comments seriously.
Regarding the packaging, it should never have appeared as you described. We take great care in ensuring that our products are packaged properly, but we understand that preferences and perceptions can vary.
In terms of the quality of the meat and the marinade, it's disappointing to hear that the lamb chops did not live up to your experiences of lamb in Greece, Turkey, and the UK.
We take pride in offering Taverna Lamb Chops, which represents a distinct style of preparation. While it may not have aligned with your personal taste, we've had many customers who love the unique flavor and texture of this style.
Your feedback is invaluable in helping us address these issues and improve our offerings. We are committed to rectifying this and ensuring that our customers receive the high-quality products they expect from us.
Additionally, I will personally follow up with our team to investigate the issues you raised and make the necessary improvements to prevent such incidents in the future.
Once again, I apologize for your disappointing experience, and we look forward to the opportunity to make it right.
Sincerely,
Ormos Foods Team
Great service and very helpful
10 de outubro de 2023
Rapid delivery, great products, fantastic prices!
Rapid delivery of really nice products and at an excellent price. What else is there to ask for?!
15 de outubro de 2023
Quick delivery for authentic Greek food in London
Quick delivery albeit they only send the tracking text message on the day.
"Mama's homemade food" was delicious and authentic. Pantry and groceries were in great condition and well insulated.
Minimal packaging, eco friendly style tape on box. Beautiful ormos branded boxes
Would recommend
15 de outubro de 2023
Delivery time as expected
Delivery time as expected, everything was almost still frozen by the time they arrived (I ordered different types of pastry and meat)
What’s more, everything we’ve tasted so far is delicious.
Will definitely order again
14 de outubro de 2023
Great products authentic greek taste!
13 de outubro de 2023
Great quality and service
14 de outubro de 2023
Extremely satisfied
Amazing quality and variety of products. Perfect customer service always on time and very polite drivers.
13 de outubro de 2023
Very good service
Very good service. An issue with delivery was purely DHL's fault, but Ormos was very efficient in fixing the issue. Very good quality of products. All frozen goods arrived in good condition.
28 de setembro de 2023
Resposta da Ormos
Thank you for your kind words and understanding. We apologize for any inconvenience caused by DHL, and we're pleased that we could resolve it efficiently. Your satisfaction is our priority, and we look forward to serving you again in the future.
Wonderful customer service
Ormos, just fabulous! I found some crisps whilst on holiday in Greece. I came home and tried to locate them in the UK.
I found them at Ormos, ordered them and within 3 days I was enjoying my favourite crisps! Outstanding customer service, and there are long dates on the crisps too.
Will definitely be using Ormos again for other foods too as they have a fabulous array of Greek foods.
Thank you Ormos
2 de outubro de 2023
Resposta da Ormos
Thank you so much for your wonderful feedback! We're thrilled that you were able to find your favorite Greek crisps through Ormos and that our service met your expectations.
Great communication
Great communication, great products, punctuality, no mistakes at the delivery and kind driver.
2 de outubro de 2023
Resposta da Ormos
We're truly delighted to hear about your positive experience with Ormos! Your feedback is greatly appreciated, and we're thrilled that our communication, products, and delivery met your expectations.
Great products!
24 de setembro de 2023
Resposta da Ormos
Thank you for the fantastic feedback! We're thrilled that you enjoyed our products.
Loving all the Greek food
Loving all the Greek food, great customer service and fast delivery
2 de setembro de 2023
Resposta da Ormos
We're delighted to hear that you're enjoying the Greek food and our service!
Great service and products
Great service. Delivery on time and one of the gentlemen delivering it, a Greek gentleman, even offered to bring inside for me as it was heavy! Great quality products as well.
17 de setembro de 2023
Resposta da Ormos
We're thrilled to hear about your positive experience with our service! Punctuality and exceptional customer care are important to us, and it's wonderful to hear that one of our delivery team members went the extra mile to assist you. Thank you.
STILL AWAITING MY REFUND BECASE THE…
STILL AWAITING MY REFUND BECASE THE CHICKEN CAME UNFROZEN
12 de setembro de 2023
Resposta da Ormos
I'm very sorry to hear about the issue with your order. Our goal is to provide top-quality products, and it's disappointing to hear that the chicken arrived unfrozen. We understand your concern and apologize for any inconvenience this may have caused. Please rest assured that we are actively working to process your refund.
Resposta da Ormos
Thank you for your kind words! We take pride in being a reliable company, and your support is greatly appreciated.
Great service and Really efficient
Great service and Really efficient. They had great stock of the Nektar coffee. Delivered on time. Will definitely order from Ormos again.
3 de setembro de 2023
Resposta da Ormos
We're thrilled to hear about your fantastic experience with our service and our Nektar coffee selection!
Great Service.
Timely delivery, well packaged, great food, food price. What more do you want?
3 de setembro de 2023
Resposta da Ormos
Thank you for your kind words! We're delighted to hear that you had a positive experience with our timely delivery, well-packaged products, and great food. Your satisfaction is our priority, and your feedback is greatly appreciated.
Resposta da Ormos
Thank you for your kind words! We're thrilled to hear that you enjoyed our great service and high-quality Greek products.
Quick delivery & very friendly driver
Quick delivery & very friendly driver. Great service.
2 de setembro de 2023
Resposta da Ormos
We're delighted to hear that you had a positive experience with our quick delivery and friendly driver. Providing great service and making your experience enjoyable is important to us. Thank you for your kind words, and we look forward to serving you again in the future.
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