Ourlove Opiniões 79

Resposta da Ourlove

22/02/2026

Hello, Helen, We understand your frustration and take concerns about unclear credit management, excessive costs, and mismatched matches very seriously.

Please contact our Customer Success Team—they can:

Review your account and credit usage

Clarify how credits are applied and assist with purchasing options if needed

Investigate the quality and accuracy of matches to ensure your preferences are respected

Providing screenshots of your transactions and interactions will help resolve the issue faster. Your feedback is important, as it highlights areas where transparency, fairness, and user experience need improvement.

Resposta da Ourlove

22/02/2026

Hola, Mari. Entendemos tu frustración y nos tomamos muy en serio las preocupaciones sobre actividades fraudulentas.

Ponte en contacto con nuestro Equipo de Atención al Cliente. Ellos revisarán tu cuenta, investigarán cualquier actividad sospechosa y garantizarán que tu suscripción y tus pagos se gestionen correctamente. Reportar estos problemas también ayuda a proteger a otros usuarios y a mejorar la transparencia y la fiabilidad de la plataforma.

Resposta da Ourlove

22/02/2026

Ciao. Capisco perfettamente la tua frustrazione.

Ti consigliamo di contattare immediatamente il Team di Assistenza Clienti:

Possono verificare il tuo account e la cronologia dei pagamenti

Confermare la cancellazione dell’abbonamento se lo desideri

Assicurarsi che non vengano effettuati ulteriori addebiti

Fornire screenshot dei pagamenti o delle conversazioni aiuta a risolvere il problema più rapidamente. Il tuo feedback è importante perché aiuta a evidenziare pratiche poco trasparenti e a proteggere altri utenti.

Resposta da Ourlove

22/02/2026

Hello! We understand your frustration and take reports of fake profiles very seriously.

Please contact our Customer Success Team—they can review suspicious accounts, investigate unusual activity, and ensure your experience is safe, transparent, and secure. Reporting these issues also helps protect other users from scams and improves the platform overall.

Resposta da Ourlove

22/02/2026

Hi, Hernan. We understand your frustration and take concerns about credit limits and unexpected charges very seriously.

Please contact our Customer Success Team—they can review your account, clarify how credits are applied, and ensure there are no ongoing issues with your subscription or payments. Providing screenshots of your credit usage and interactions will help them resolve the problem faster.

Your feedback is valuable, as it highlights areas where transparency, fairness, and genuine communication need improvement for all users.

Resposta da Ourlove

22/02/2026

Hi, Ryan, We understand your frustration and take reports of fake platforms, bots, and misleading charges very seriously. Accounts or automated interactions designed to pressure users into spending violate platform policies and harm user trust.

Please contact our Customer Success Team—they can review your account, investigate suspicious or bot-driven interactions, and ensure no further unauthorized charges occur. Reporting these issues also helps protect other users and improve the platform’s transparency and authenticity.

Resposta da Ourlove

22/02/2026

Hi. We understand your frustration and take concerns about excessive credit charges very seriously.

Please contact our Customer Success Team—they can review your account, clarify how credits are used, and help ensure that your subscription and credit purchases are being applied correctly. Providing screenshots of your messages and credit usage will help them resolve the issue more quickly.

Your feedback is important and helps highlight areas where the platform could improve transparency and fairness for all users.

Resposta da Ourlove

22/02/2026

We completely understand your frustration and take reports of AI-generated or misleading profiles very seriously.

Please report any suspicious accounts to the Customer Success Team—they can investigate, remove inauthentic profiles, and ensure the platform maintains a safe and transparent environment. Your feedback is important, as it helps protect other users and highlights where improvements in authenticity and trustworthiness are needed.

Resposta da Ourlove

Actualizada a 22/02/2026

Bonjour Martine. Nous comprenons votre frustration et prenons très au sérieux les problèmes liés aux frais cachés ou excessifs.

Veuillez contacter notre service client : ils pourront examiner votre compte, confirmer votre abonnement et votre consommation de crédits, et s’assurer qu’aucun autre prélèvement non autorisé n’a lieu. Fournir des captures d’écran ou des reçus les aidera à résoudre le problème rapidement et à protéger votre compte.

Vos commentaires sont importants, car ils nous permettent d’identifier les points à améliorer en matière de transparence et d’équité pour tous les utilisateurs.

Resposta da Ourlove

22/02/2026

Hi, Nikki. We completely understand your frustration, and we take reports of misleading billing and fake interactions very seriously.

Please contact our Customer Success Team immediately—they can:

Review your account and transaction history

Confirm any unauthorized charges and help process refunds if applicable

Investigate suspicious or fake profiles

Providing screenshots of charges or interactions will help resolve the issue faster. Your feedback is crucial—it helps protect other users and improve transparency and fairness across the platform.

Resposta da Ourlove

22/02/2026

Hello, Luciana. We understand your concern and take reports of fake profiles and misleading activity very seriously. Accounts that misrepresent themselves or use automated interactions violate platform policies.

Please contact our Customer Success Team—they can review suspicious accounts, investigate unusual activity, and ensure your experience is safe, transparent, and secure. Reporting these issues also helps protect other users from scams.

Resposta da Ourlove

22/02/2026

Hi! We understand your frustration and take reports of misleading profiles, AI-driven interactions, and credit-based limitations very seriously.

Please contact our Customer Success Team—they can review your account, confirm your subscription status, and investigate any suspicious activity. Providing screenshots or details of the interactions will help ensure your concerns are resolved quickly.

Your feedback is valuable in protecting other users and improving transparency and trust on the platform.

Resposta da Ourlove

22/02/2026

Hi, Nica. We understand your frustration and take concerns about fake profiles and excessive charges very seriously. Accounts or messages that misrepresent themselves violate platform policies and can make the experience feel exploitative.

Please contact our Customer Success Team—they can review suspicious accounts, investigate unusual credit usage, and ensure your subscription is properly managed. Reporting these issues helps protect other users and improves the platform’s transparency, safety, and fairness.

Resposta da Ourlove

22/02/2026

Hi, Surinder. We understand your frustration and take concerns about credit-based billing very seriously.

Please contact our Customer Success Team—they can review your account, clarify how credits are applied, and ensure you are only charged correctly for your usage. Your feedback about transparency and pricing is important, as it helps improve the clarity and fairness of the platform for all users.

Resposta da Ourlove

22/02/2026

Hi, Nieke. We understand your frustration and take concerns about credit usage very seriously. The credit-based system is designed for messaging and premium features, but it can feel restrictive if it runs out quickly.

Please contact our Customer Success Team—they can review your account activity, clarify how credits were used, and guide you on using them efficiently. Sharing your transaction details will help them address any discrepancies and ensure your experience is as smooth and transparent as possible.

Resposta da Ourlove

22/02/2026

Hello! We understand your concern and take reports of fraudulent activity and misleading contact information very seriously.
Please contact our Customer Success Team through the official platform channels—they can assist with deleting your profile, stopping notifications, and ensuring no further charges are applied to your account. Avoid calling unverified numbers you find online, as these may not be legitimate.

Reporting these issues also helps protect other users and ensures that the platform can address fraudulent or unsafe practices promptly.

Resposta da Ourlove

22/02/2026

Hello, Evita. We understand your frustration and take reports of misleading profiles very seriously. Accounts or messages designed to pressure users into spending violate platform policies.

Please contact our Customer Success Team—they can assist with deleting your account, ensure you are not charged any further, and review suspicious profiles. Reporting these issues also helps protect other users and improve the platform’s transparency and safety.

Your caution and feedback are important, and we hope you find a dating app that is genuinely safe and respectful of its users.

Resposta da Ourlove

22/02/2026

Hello! We understand your frustration and take reports of unauthorized charges, fake profiles, and AI-driven interactions very seriously.

Please contact our Customer Success Team immediately—they can:

Confirm your subscription cancellation and stop any future charges

Review your account and transaction history to ensure no further unauthorized payments occur

Assist with removing any saved payment information from the platform

Providing screenshots of charges and interactions will help them resolve the issue faster. Reporting these concerns also helps protect other users and ensures the platform can address fraudulent or misleading activity.

Resposta da Ourlove

22/02/2026

Hello. We understand your concern and take reports of fake or misleading profiles very seriously. Accounts that misrepresent themselves violate platform policies and can undermine the trust of genuine users.

Please contact our Customer Success Team—they can review suspicious accounts, investigate potential scams, and help ensure your experience is safe, transparent, and authentic. Reporting these issues also helps protect other users.

Resposta da Ourlove

22/02/2026

Hi, Corinne. We understand your frustration and take account cancellation and subscription concerns very seriously.

Please contact our Customer Success Team immediately—they can assist with canceling your subscription, deleting your account, and confirming that no further charges will occur. Make sure to provide your account details and any screenshots of your attempts; this will help them resolve the issue as quickly as possible and secure your account.