Chciałbym podzielić się bardzo pozytywnym doświadczeniem z obsługą klienta OVHcloud. Moje zgłoszenie numer CS15573709 zostało obsłużone bardzo szybko, rzeczowo i z dużą życzliwością. Otrzymałem ja... Ver mais
Localização
Alterar localizaçãoSwobodna 1, 50-088 Wrocław, Krzyki, PL
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chciałbym serdecznie podziekowae za pomoc, jakiej udzielono mi w zakresie hostingu, dzialania strony oraz administracji panelem OVH. Otrzymane wsparcie było konkretne, rzeczowe i przede wszystkim s... Ver mais
Jestem oszukanym klientem. Skala wyłudzenia przekroczyła 300zł. Ich system miał błąd i otworzyli mi 5 usług VPS. I kazali za nie płacić. Na drugi dzień poinformowałem telefonicznie i w zgłoszeniach O... Ver mais
A empresa respondeu
Korzystam z OVHcloud Poland od wielu lat. Serwery są stabilne, atrakcyjne a panel prosty i czytelny, wszystko działa bez zarzutu. Na duży plus zasługuje również szybka i kompetentna pomoc techniczna.... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre OVHcloud - Poland
Escrito pela empresa
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informações de contacto
Swobodna 1, 50-088, Wrocław, Krzyki, Polónia
3,4
Aceitável
115 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bardzo dobry kontakt
Bardzo dobry kontakt, rzeczowa i konkretna informacja dot. mojego problemu.
: CS15277303
2 de março de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Janusz,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Wszystko przebiegło bezproblemowo
Wszystko przebiegło bezproblemowo udało się odnowić usługę moja wiedza w zakresie hostingu została uzupełniona.
27 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Leszek,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Do czasu awarii wszystko OK, albo i nie..
Pan Błażej, po 'zakończonej' interwencji poprosił o opinię no to ją dodam...
- awaria w serwerowni, wycięta cała sekcja
- mamy wewnętrzną informację, że coś leży, zaczynamy sprawdzać
- strona statusu OVH - wszystko na zielono, czyli działa :)
- no nie działa...
- po około godzinie od wystąpienia problemów (!) komunikat na stronie, no że nie działa
- po około 5 godzinach sekcja serwerowni wstaje powoli (nie bez problemów, bo w trakcie maszyna jest restartowana / wisi, na stronie statusu pojawia się zalecenie do restartu maszyn przez klientów (!), bo niektórym to ponoć pomaga - jako ciekawostka potem ten tekst zniknął)
- wszystko prawie wróciło do normy oprócz jednego bloku adresacji /29. Żaden IP z tego jednego bloku nie działa (inne bloki działają).
- po 24 godzinach od awarii blok dalej nie działa, support nic nie jest w stanie powiedzieć bo muszą uzyskać odpowiedź z centrali (!)
- w międzyczasie dokupiliśmy jeden adres IP aby spróbować przepinać usługi
- no niestety wszystko wskazuje że ten IP też nie działa...
Ogólnie przez tyle lat co jesteśmy w OVH - jeżeli wszystko działa - super, spoko i ok :)
Jeżeli masz pecha i maszyna jest targana awariami, ogólnie musisz mieć plan awaryjny do przeniesienia się na szybko gdzieś indziej. Nigdzie nie jest różowo i OVH nie jest tutaj wyjątkiem... Jesteśmy w OVH nie wiem, z 10 lat. Zostawiliśmy jedną maszynę i ona tam dalej będzie pewnie jako 'backup', ale część wirtualek po awarii poszła już gdzieś indziej :)
Edit:
Poprawię swoję ocenę na 1. Po tygodniu (!!!) od zgłoszenia awarii IP dostałem pytania o przeprowadzenie diagnostyki. Polecam support ;)
23 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Piotr,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Za każdym gdy mam problem
Za każdym gdy mam problem, niewiedzę, uzyskuję szybkie i zrozumiałe dla mnie wsparcie .
23 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Romuald,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Last time I gave it a 5, today 1
Last time I gave it a 5, today I gave it a 1. I've been a customer (baremetal, public cloud) for 10 years. I recently ordered and paid for two dedicated machines on February 3rd. They were supposed to arrive within 3 days. After a week of silence, I contacted support with a brief message: "It will be here on the 16th," with no explanation for the delay or silence. Today, the 16th, the day is ending, and I still don't have any dedicated servers. Now, in the chat, some cheerful consultant wrote to me, "Order delayed, it will be here on the 27th." And instead of explaining, the guy disconnected the chat.
This is so completely absurd and unserious that words are amiss. I strongly advise against using it.
I feel like something is wrong with OVH and their customer service: I don't know what's going on with my order, there's no contact... This is NOT what a serious business looks like...
16 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Daniel,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are committed to continuously improving our billing and order delivery system to offer you the best possible experience.
We deliver services between “120 seconds” when all parts are available and up to “14 days” when a part order is required as indicated in our contracts: https://www.ovhcloud.com/pl/terms-and-conditions/contracts/
In order to analyze the various difficulties encountered as well as your exchanges with our services, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a request waiting to be processed, I can then relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
bardzo duzo cierpliwosci i…
bardzo duzo cierpliwosci i profesjonalizmu
9 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Katarzyna,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Resposta da OVHcloud - Poland
Hello Artur,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Złożyłem zlecenie aktualizacji danych…
Złożyłem zlecenie aktualizacji danych WHOIS dla 3 moich domen. Ponieważ sprawa przeciągnęła się ponad 48h, skontaktowałem się z przesympatyczną i bardzo pomocną konsultantką na infolinii. W kilka mitu domknęliśmy temat i wszystko zakończyło się sukcesem! (Nr zgłoszenia: CS15160110)
6 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Krzysztof,
I take the liberty of replying to you in English. I hope this is okay with you.
We thank the entire OVHcloud team for their professional service.
We are pleased that our consultant was helpful and friendly during the call to the hotline.
Updating the WHOIS data for your domains is a priority for us.
We are committed to providing the best services and continuous improvement.
Our team remains at your disposal for any additional questions or needs.
Thank you for your cooperation.
Dieynaba K.
Nie polecam tego dostawcy
Nie polecam tego dostawcy. Fatalny stosunek do klienta, od kilku dnia czekam na odpowiedź od działu obsługi. Zapłaciłem za usługę domeny na 3 lata, a mimo to dostaję maile z groźbą o wstrzymanie usługi jeśli nie zapłacę faktury za rok. Ze strachu o moją stronę byłem zmuszony zapłacić jeszcze raz.
5 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Mikołaj,
I am truly sorry to hear about the issues you are experiencing with our services.
At OVHcloud, we are committed to providing quality support and upholding our commitments to our clients.
To better understand and resolve this issue regarding your domain, could you please provide me with your ticket number or send us your OVHcloud ID(aa0000-ovh or 0000-0000-00)?
Thank you for your patience and understanding. We will do everything in our power to resolve this situation.
Best regards,
Homéfa S.
Indywidualne podejście do stałego klienta – dziękuję za zrozumienie!
Jestem stałym klientem OVHcloud (utrzymuję tu m.in. portfel ponad 200 domen) i bardzo doceniam sposób, w jaki potraktowano moją nietypową sytuację. Zwróciłem się z prośbą o wcześniejsze anulowanie zobowiązania czasowego na serwer dedykowany, ponieważ mój klient końcowy nagle zakończył działalność.
Mimo że formalnie wiązała mnie umowa do sierpnia, Dział Reklamacji podszedł do sprawy indywidualnie i "po ludzku". Zamiast sztywnego trzymania się regulaminu, doceniono naszą długoletnią współpracę i wykonano gest handlowy, anulując resztę zobowiązania.
Szczególne podziękowania dla Pana Pawła S. za szybką reakcję oraz Pana Michała G. za finalną, pozytywną decyzję. Takie partnerskie podejście sprawia, że chce się z Wami współpracować dalej.
Nr zgłoszenia: CS15002548
4 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Jakub,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Dziękuję za pomoc i poradę
Dziękuję za pomoc i poradę, świetny kontakt z osoba z infolinii, pełen profesjonalizm (dot.zgłoszenie: CS15133165)
2 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Karolina,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Great services
Reliable server, easy to manage, and good value for money. Happy with OVH.
CS15130972
2 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello James,
We're happy to see that you attest our server reliable and easy to manage, and that you feel you're getting good value. We appreciate your positive feedback.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Kontakt z infolinią
Kontakt z infolinią, i późniejsza kontynuacja rozwiązania w ramach zgłoszenia CS15086403 - profesjonalne podejście do partnera w biznesie.
SERCE IT - poleca kontrahenta z czystym sumieniem.
29 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Dawid,
I take the liberty of replying to you in English. I hope this is okay with you.
The OVHcloud team thanks you for your message and your loyalty. We are delighted to hear that our hotline was able to provide an effective solution for your request.
At OVHcloud, we are committed to continuously improving our services to meet the needs of our customers. We are happy to know that we were able to meet your expectations and thank you for your trust.
Thank you again for your recommendation and trust.
Best regards,
Dieynaba K.
Usługa żenująca
Usługa żenująca. Przez dwa miesiące użytkowania, przerwy w działaniu poczty co weekend. Tak, systematycznie w weekendy, co tydzień, nie działała poczta. Za każdym razem problem był zgłaszany do Obsługi Klienta. Nic z tym nie zrobili przez ten czas. Po dwóch miesiącach nie dałem już im szansy z kolejnym. Szkoda czasu.
Polecam omijać.
1 de dezembro de 2025
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Bartosz,
I'm truly sorry to hear about issues you've experienced with our email service.
At OVHcloud, we strive to provide reliable services.
We apologize for the inconvenience caused. We take your feedback seriously and will use it to improve our services and support processes.
To better understand what happened could you please share more details or the ticket numbers related to your reports?
We appreciate your feedback.
Best regards,
Homéfa S.
Recenzja po zgłoszeniu CS14275162
Recenzja po zgłoszeniu CS14275162
Przez wiele lat przy OVH trzymały mnie ceny i nadzieja na poprawę działania panelu klienta i wsparcia.
Ceny już od dawna nie są najlepsze i nadzieję też straciłem.
Panel klienta i wsparcie OVH mają wspólne cechy: potwornie powolne i idiotyczne.
19 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Brak,
Thank you for sharing your feedback.
At OVHcloud, we strive to offer you quality services at competitive prices.
We have deployed a beta version of the customer area to meet the demand from our community.
You can test this new interface and tell us what you think. Your suggestions allow us to improve.
We have just sent you a request for information in order to analyze any tickets related to your OVHcloud experience.
Sincerely,
Homéfa S.
Cierpliwy pracownik BOK
Cierpliwy i doświadczony pracownik BOKu, który nie puścił mnie, dopóki nie upewnił się, że wszystko gra i konfiguracja konta, w tym email pomocniczy, nie są poprawne.
22 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Piotr,
We appreciate your kind words about our team member.
At OVHcloud, providing thorough and patient support is at the heart of our service, and it's great to hear that our team member ensured your account configuration, including your backup email, was functioning correctly.
Your feedback is valuable to us, and we are committed to delivering the highest level of support to all our customers. If you have any other questions or need assistance in the future, please feel free to contact us. We are always here to support you.
Best regards,
Homéfa S.
Nie da się obecnie skontaktowac z…
Nie da się obecnie skontaktowac z człowiekiem na infolii. Brak dostepnych adresów mail do korespondencji. Otoczyli się murem, sa całkowicie niedostępni. Automat tylko gada i nic z tego nie wynika.
21 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Sebastian,
We are sorry for the difficulties encountered in reaching phone support.
The hotline is available in Poland at 71 750 02 00 from 8:00 AM to 06:00 PM.
In case of long wait, you can create a support ticket, use the livechat, or contact us via our social networks.
Our technicians are here to handle your requests.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Best regards,
Homéfa S.
Dziękuję za cierpliwość konsultanta…
Dziękuję za cierpliwość konsultanta Pani Ewie B., dla mnie również z nieznanych przyczyn połączenie zostało zerwane.
Będę jeszcze raz próbowała zalogować się wg Pani wskazówek. Dziękuję
20 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Agata,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Great contact and help from Sara O
Great contact and help from Sara O. Highly recommended!
14 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello Paulina,
Thank you for taking the time to share this positive feedback about your experience with my colleague Sara.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Wprowadzone zmiany w…
Wprowadzone zmiany w manager.eu.ovhcloud mcom/#/web-domains/domain to istna katorga dla klientów. usunięto sortowanie po dacie, usunięto stronicowanie po X wyników, dodano ładowanie dynamiczne przy np 500 domenach trzeba 50x scrolować stronę by znaleźć domeny na "z" katorga ! Wprowadzane zmiany na OVH mega utrudniają pracę i sa kompletnie nie przemyślane dla osób . które mają sporo domen! Jeszcze na dodatek nie działa masowe odnowienie domen, istna tragedia, ale to w sumie OVH, czego dobrego się po Was spodziewać na pewno nie działającego dobrze panelu od 15 lat to samo ciagle !
7 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Poland
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the difficulties you’ve encountered with the recent changes in the OVHcloud Control Panel, especially regarding domain management and the missing features you mentioned.
We are continuously working to improve our services and user experience, and feedback like yours helps us identify areas where we can do better.
I have just sent you a request for additional information so that we can review your situation in detail. Please reply with your OVHcloud account ID (for example: xx12345-ovh) as indicated in the email you received.
Your Trustpilot review is valuable to us.
Best regards,
Dieynaba K.
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