P Louise Opiniões 141

TrustScore: 3.5 em 5

3,7

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Classificada 1 em 5 estrelas

Awful company. 2 orders via TikTok shop. One never showed up and the other showed up damaged with 2 items. Contacted the company website Contacted the company via TikTok shop the “h... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Somehow when buying a product, it put it onto a subscription!! I had no idea!! Poor customer services response, expecting me to jump through hoops, to get the £11 back. Also the actual original prod... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A girl's dream!! My girls had a wonderful time from the entertainment to the food to the lovely, welcoming and friendly staff. Would definitely visit again.

Classificada 5 em 5 estrelas

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... Ver mais


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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Classificada 5 em 5 estrelas

We have visited for the first time

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we paid extra for my daughter to build her own lip gloss which came with extra treats. This was fantastic adventure for my 11 year old who throughly enjoyed the experience xx

29 de outubro de 2025
Opinião espontânea
logótipo da P Louise

Resposta da P Louise

Hi JB,

Thank you so much for your lovely review and for visiting us for the first time! We’re delighted to hear you joined us for the Christmas experience and that our team made you feel so welcome and supported throughout your visit. It’s wonderful to know your daughter loved creating her own lip gloss — that experience is always a big hit, especially with the extra treats! We’re so glad she had such a fantastic time, and we hope to welcome you both back again very soon 🤍✨

Love, The P.Louise Floor Team x

Classificada 5 em 5 estrelas

Fantastic experience

Fantastic experience, better than expected! Staff were great and played a massive part making it fun and fancy!

29 de outubro de 2025
Opinião espontânea
logótipo da P Louise

Resposta da P Louise

Hi Graziana,

Thank you so much for your amazing review! We’re thrilled to hear the experience was even better than expected and that our staff helped make it so fun and fancy ✨ Your kind words mean so much to us, and we can’t wait to welcome you back again soon!

Love, The P.Louise Floor Team x

Classificada 5 em 5 estrelas

Quick delivery and communication

Quick delivery and communication, contacted customer service for support and immediate response, issue was on my side not Plouise - this was over the weekend when most customer services are closed, very impressed, one happy granddaughter, thanks again

19 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered 6 x 30 pound mystery boxes…

I ordered 6 x 30 pound mystery boxes for my 6 granddaughters which they had asked for on there Christmas lists last year but didn't manage to get them and that was my fault .so this year I thought I would order them for this year in plenty of time so I ordered them a few days ago .and 2 days later plouise delivered but not what I wanted they sent 2 boxes with everything all flung in between the 2 boxes .I emailed them and was told they all get sent in the one package box.I opened one of the boxes expecting to find individual mystery boxes after all if you ordered 6 x mystery boxes as on the picture saying mystery box but instead you find everything just flung in one box if i wanted a large box thats what I would have ordered and not paid nearly 160 pound for it contacted customer services waste of time they aren't interested so I will have 6 disappointed granddaughters this Christmas because plouise cant send the proper order that you have asked for in the first place so definitely would not rate this

17 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Evie and Reece🐐🐐🐐🐐

Evie and Reece🐐🐐🐐🐐

The girls had so much fun 💕💕💕

17 de outubro de 2025
Opinião espontânea
logótipo da P Louise

Resposta da P Louise

Hi Grace,

Thank you so much for the love! Evie and Reece will be absolutely pleased with this, we’re so happy to hear the girls had such a great time. Hope to see you all back again soon 💕✨

Love, The P.Louise Floor Team x

Classificada 5 em 5 estrelas

Amazing experience

Amazing experience. Kids loved it. Felt it was great value for money.
Food was amazing.
Great experience for all.

15 de outubro de 2025
Opinião espontânea
logótipo da P Louise

Resposta da P Louise

Hi Gail,

Thank you so much for your lovely review! We’re delighted to hear you had such an amazing experience and that the kids loved it. It’s great to know you felt it was good value for money and enjoyed the food too! We’re so pleased it was a great experience for everyone, and we hope to welcome you back again soon ✨

Love, The P.Louise Floor Team x

Classificada 1 em 5 estrelas

Extremely Disappointed – Misleading Products and Refund Issues

I ordered from Plouise expecting new products, but received a used makeup palette, The brush had visible eyeshadow residue and came with no protective packaging. I returned the item immediately, and USPS tracking confirms it was delivered to the seller. Despite this, Plouise USA on TikTok Shop claims they did not receive the return.

Research shows this isn’t an isolated case, others have reported receiving empty boxes, misrepresented products, and difficulty getting refunds. This pattern of misleading practices and poor customer service is extremely concerning.

I cannot recommend this seller. Buyers should document everything carefully if ordering, and consider avoiding Plouise altogether.

3 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I was on live TikTok 5th sept bought…

I was on live TikTok 5th sept bought the mini me won the big jackpot I was so excited got mini me delivered next day never got jackpot box so waited few days also ordered other items emailed them to get back a picture of delivery’s what was not the jackpot box it was all other deliveries to be told I have had the tracking an nothing else can be done I did not receive this box and I order a lot from
Lives shocking really I have seen alot saying they did not get jackpot box feel annoyed as i actually have spent so much money with p Louise .

5 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered and paid for my budget back…

I ordered and paid for my budget box and it just wasn’t sent out. I’m just out $50. Can’t get a single person in that company to help you, but they will take your money, especially from America. Don’t get bamboozled.

17 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

P Louise Summer Event

Attended the summer event today with my granddaughter i have to say it was worth the round 4hour trip from coventry to attend my granddaughter loved every minute from the decorating activities we did and ice cream , the amazing decor and full array of products . All the staff were amazing but Declan was exceptional he was super helpful and welcoming despite being so busy with other visitors byt he took the time to ask questions and how i interest in our experience and couldn't do enough to make my granddaughters experience second to none thankyou everyone .We look forward to.the Christmas event

2 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Summer Experience

Attended the Summer Experience, our daughters had an amazing time, they loved the activities and the prizes they won. The Empire is really well themed and getting a booth in the cafe topped the visit off.

28 de agosto de 2025
Opinião espontânea

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