Paloma Wool Opiniões 

First parcel ordered was fine. But the second time, Package was not delivered. I contacted them and contacted DHL, and they said it was delivered to someone (which is not me or my name). They did not refund the package so I just lost 160eur. I am gonna go to the police to report them

Nicht zu empfehlen, nach über 2 Monaten warte ich immer noch auf die Rückerstattung von ca. 200€. Trotz mehrmaligem Kontakt mit dem Kundenservice und zusichern, dass das Geld überwiesen wird, ist bis heute nichts auf meinem Konto angekommen. Sogar ein DHL Nachweis mit Unterschrift, dass meine Rücksendung von einem Mitarbeiter angenommen wurde, hilft nichts. Könnte ich Minus- Sterne vergeben wäre dies hier definitiv fällig. NICHT BESTELLEN!!!

I bought summer trousers made from linen, paid 250 euros for them, justifying the purchase for myself as if I would wear them forever. However after THE FIRST wash they just fell apart, I literally got holes all over. And I kept the right washing regime!! Awful quality, never buying anything again

I ordered a bag two years ago and a week later I see that I haven’t received the bag, I contacted them and they told me that they had a shortage in stock and the bag wasn’t available, they refunded my money and gave me a discount for shipping In my next purchase, a few days ago the bag was available again, in( Archive Sales) and I bought it again, this time I decided to write to them to be sure, (and guess what they canceled my order because the bag was not in stock), I wonder, if a company who already has a reputation, who dresses famous people and such, seriously couldn’t please fix the problem you have with the stock and save us from these situations, I'm too disappointed, for second time. PEOPLE be careful because from what I see they try to sell more than they have in stock,

I received a jumper as a gift this Christmas but am not a fan of the print. Tags still attached and original packaging intact. I emailed the company who helped to find the original transaction number - and said that I could return the jumper and they would refund me shipping on the jumper that I really wanted (as I was hoping to do an exchange). When I confirmed that this sounded good to me - the person messaged back stating that it had been two months since the original purchase and that they couldn’t follow through with the transaction.. despite the fact that they would have seen the original transaction date before offering me the option to return. Really disappointed with this as the item is still in stock online, it was communicated to me that I could return the jumper and the initial email was only sent early January. I would have expected the return window for Christmas gifts to be longer than this. I’ve been a long time customer of Paloma Wool and their pop-ups in London - so feel really let down by this. Please assist.

After purchasing a bag online, I didn’t hear anything from them. I wrote them and they apologize saying there were a miss communication with the courrier and the package got lost. The bag is not in stock anymore so they said they would refund and offer me the shipping (which is only 6 euros) for free. Extremely disappointed.

Ich habe mir eine Mütze von Paloma Wool bestellt, das Design ist süß - der Preis mit 85€ ordentlich. Vor allem wenn man dann herausfindet, dass die Mütze leider nicht wie der Markenname suggeriert aus Wolle sondern zu 60% aus Plastik besteht…

Paloma Wool tendrá cosas positivas pero desde luego no es en absoluto su servicio al cliente. Compre el art. balaclava soft blue, que llevaba sin estar en stock algunas temporadas, se equivocaron y me enviaron otro de otro color. Contacté con ellos y a parte de no disculparse por el error ni ofrecer facilidades para el retorno de un artículo erróneo y error suyo, me dijeron que me enviarían el correcto. Tras unos emails en los que seguían sin disculparse por sí fallo, no me habían guardado el art. correcto y me tuve que conformar con el erróneo que me enviaron de vuelta. Sin ningún gesto comercial, devolución de los gasto de envío, o respuesta al comentario de insatisfacción con el trato recibido por su marca y gestión nefasta. No conozco ninguna marca que trate de esta forma a sus clientes.

Delivery was on point and love the products!

The only downside so far would be that most of the items I want are sold out and take a while to be restocked.

Jedes Stück hat eine spürbar gute Qualität, alles ist zu 100% seinen Preis wert. So weit ich das beurteilen kann: super Kundenservice.

Bought a bag. Lovely quality and quick shipping

The quality is terrible.

I bought a jumper for £150 and in spite of following the care instructions, it shrank to half the size and all the colour came out.

Paloma Wool did not offer any reimbursement.

I love paloma wool's style because it puts femininity and sensuality back into elegance, especially in its sense of simplicity.
My experience with them has always been positive :)

Great experience and good products

Great! Love itp

La ropa de calidad, servicio muy bueno y estuve en una pop up y genial!

La ropa genial, pero las risas mejores.

Realy nice and elegant products.
Always satisfied with that brand!