pamo. design Opiniões 402

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Still waiting for the remainder of my shipment. It’s been over a month now. I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are wa... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

While the buying and shipping experience wasn't the best, the product is great! It was easy to install with clear directions, all parts received, and no damages. Not sure what happened to our orde... Ver mais

Classificada 5 em 5 estrelas

I ordered a number of different systems for work. Shipping was quick and the end results are amazing. We get compliments daily on how the room has transformed. I did have one issue with a bent piece (... Ver mais

Classificada 5 em 5 estrelas

Pamo makes closet systems that are simple, strong, and beautifully designed. The quality feels solid and the proportions are thoughtful. Everything looks intentional and streamlined, not bulky or over... Ver mais

Informações sobre a empresa

  1. Decoração e Design de Interiores
  2. Fabricante de móveis
  3. Loja de móveis

Escrito pela empresa

Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

402 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Poor packaging, missing hardware, and ill-fitting shelves

The products were not packaged well and arrived damaged. It was also more difficult to install the shelves than expected because they didn't fit and required cutting to fit in the brackets. We were also missing mounting brackets. If we hadn't already installed half of it before realizing, we would have returned.

28 de fevereiro de 2026
Opinião espontânea
logótipo da pamo. design

Resposta da pamo. design

Hi there,

thank you for taking the time to share your experience. I’m really sorry to hear that your order arrived damaged and that the installation was more difficult than expected — that’s definitely not the experience we want for you.

We take packaging and product quality very seriously, so it’s concerning to hear that items arrived damaged and that hardware was missing. The shelves should also fit properly without requiring modifications. We’d really like to look into this in detail.

Please reach out to our support team anytime so we can review your case and find a solution for you — whether that’s replacement parts, missing hardware, or another way to make this right. We’re here to help and want to make sure you’re fully satisfied.

Warm regards,
your pamo. team

Classificada 5 em 5 estrelas

Well done all around

Easy to order and prompt delivery. Packaging is well organized and supports easy assembly/installation. I really like the aesthetic of the product. Our space is unusual and it was nice to be able to have the flexibility of the Pamo system. It is good quality and really gets the job done!

27 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The product was too large for me wall

The product was too large for me wall. It comes with no return label and they make it very difficult to get return instructions.. you have to basically apply for them. If you are approved and I don’t know that I have been because it’s been a week and they still haven’t gotten back to me. You also have to pay the shipping and I can tell by the way they’re talking. It’s going to be half the price of the product. This is absolutely ridiculous. You can’t compete with Amazon or any credible company out there with these kind of return shenanigans. No product is worth this.

22 de janeiro de 2026
logótipo da pamo. design

Resposta da pamo. design

Hi there,

thank you for sharing your feedback. I’m sorry to hear that the return process felt frustrating to you.

Just to clarify: you don’t need to “apply” for a return. Returns can be registered quickly and easily through our returns portal in just a few steps. This helps us process all returns efficiently and make sure nothing gets lost.

As communicated in several places in our shop, return shipping costs are covered by the buyer. After registering your return, you should have received an email with detailed instructions on how to send the product back.

If anything is unclear or you need further assistance, please feel free to reach out to our support team. We’re happy to guide you through the process and help make it as smooth as possible.

Warm regards,
your pamo. team

Classificada 4 em 5 estrelas

Easy to install, reasonable lead times, really happy with the product!

While the buying and shipping experience wasn't the best, the product is great! It was easy to install with clear directions, all parts received, and no damages.

Not sure what happened to our order after we placed it but it took many emails, WhatsApp notices, to get a response and resolve the order. Customer service was great after that and order was finally received.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Works and looks great

Works and looks great. I use for hang-drying laundry in a small apartment and it is both functional and aesthetic. Setup with two people as they recommend was easy.

5 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very easy process

Very easy process, I got the LAS 2 – Freestanding coat rack I was a bit hessitant at first but the simple esign caught my eye and I took the risk. The structure of the rack is amazing, the delivery was fast and seamless. Please it is a large item I did need some help with assembly but so worth it I would buy from them again

12 de setembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Issued with replacement parts

I mistakenly ordered the wrong product. To get the product I wanted, I just needed to order a couple of additional parts. I placed the order for the new parts. Nothing after 5 days. Contacted support. Said there was an issue on their end. They cancelled my order and entered a new order. 6 days later and still no update on status and not receiving any updated from customer support.

4 de fevereiro de 2026
logótipo da pamo. design

Resposta da pamo. design

Hi,

We’re very sorry for the delay and any confusion caused with your order. Your concern was addressed in an email yesterday, and we hope that clarified things.

If you have any further questions or need additional assistance, please don’t hesitate to reach out again – we’re happy to help and want to make sure everything is resolved smoothly.

Thank you so much for your patience and understanding!

Best regards,
The Pamo-Design Team

Classificada 5 em 5 estrelas

No notes!!

It’s exactly how it looks and such great quality! I love it! Quick shipping. All great :)

27 de janeiro de 2026
Classificada 5 em 5 estrelas

Pamo's the best

I searched the internet far and wide for some sort of clothing system.
Then I found Pamo. It was the best system I could find. And also the most affordable. The install was very easy.

2 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

LOVE my Pamo closet!

When my son moved out, I had a spare bedroom, and wanted to make it into a dressing room. I picked Pamo's black products and transformed the room into a dream closet. Quick shipping and easy installation made it a breeze...I love the end result!

28 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best sturdy clothing rack

Ive had a lot of clothing racks and none of them have lasted me very long. I have a lot of clothes that need a space outside of my closet. The pamo rack that I purchased a little over a year ago is one of my favorite purchases. It looks great and has never once fell apart or fallen due to the amount of clothes I hang up on it. It also made it through a move with me. Super easy to disassemble and didn’t even need instructions to put it back together. Lovveee

14 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Follow-up responses were far and few between

I was bounced around from person to person over multiple emails of repeating my request each time. It took multiple weeks of reaching out and replying to the email responses that I received back only for them to tell me they couldn’t help me. My movers of my unit had misplaced my shelving brackets leaving me with shelves with no way to attach them to my closet setup anymore. The response was that there were other companies to go to for similar brackets and that them supplying brackets would mean they would have to disassemble already assembled shelves, even though at one point these brackets were sold as a set (as I later found one on eBay). Now only 9 more sets to locate.

5 de janeiro de 2026
Opinião espontânea
logótipo da pamo. design

Resposta da pamo. design

Hi,

Thank you for sharing your experience. We’re truly sorry to hear how frustrating this situation has been for you. Being redirected multiple times and having to repeat your request over several weeks is not the level of service we aim to provide.

We completely understand how difficult it is to be left with shelves that cannot be installed due to missing brackets. That’s understandably frustrating, especially when you know these components were previously available separately.

While certain individual parts may no longer be stocked independently, your feedback is important and has been shared internally. Situations like yours help us evaluate how we can better support customers who need replacement components in the future.

If you would like, please reach out to us again at support@pamo-design.de
and reference this case. We would be happy to review once more whether there is any possible solution or alternative we can offer.

We appreciate you taking the time to provide detailed feedback.

Best regards,
The Pamo-Design Team

Classificada 5 em 5 estrelas

Happy shopper

I ordered a number of different systems for work. Shipping was quick and the end results are amazing. We get compliments daily on how the room has transformed. I did have one issue with a bent piece (by the shipper, no fault of Pamo) and customer service resolved my issue quickly and to my satisfaction. I would highly recommend them if you are looking to transform a room or closet!

26 de agosto de 2025
Opinião espontânea

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