Still waiting for the remainder of my shipment. It’s been over a month now. I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are wa... Ver mais
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Leia as opiniões dos outros
While the buying and shipping experience wasn't the best, the product is great! It was easy to install with clear directions, all parts received, and no damages. Not sure what happened to our orde... Ver mais
I ordered a number of different systems for work. Shipping was quick and the end results are amazing. We get compliments daily on how the room has transformed. I did have one issue with a bent piece (... Ver mais
Pamo makes closet systems that are simple, strong, and beautifully designed. The quality feels solid and the proportions are thoughtful. Everything looks intentional and streamlined, not bulky or over... Ver mais
Informações sobre a empresa
Escrito pela empresa
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Informações de contacto
Alemanha
- pamo-design.com
3,7
Aceitável
402 opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Worst Customer Service Ever
I ordered from this company on October 3, 2025 and received my order shortly after (order #13912). I requested a return and was granted one with RMA# UC87W3HD. I returned the items through FedEx with proof of delivery on November 10, 2025. I had to pay out of pocket $119 for the return. I NEVER RECEIVED MY REFUND! So not only am I out of $520 for the three clothing racks I purchased but I also lost another $119 for returning the products. I disputed through my bank with Navy Federal and they gave up after multiple attempts of trying to contact the business. Do yourself a favor and go on Amazon and get the Aheaplus Industrial Pipe Clothing Rack. It’s $400 cheaper and you are guaranteed good customer service through Amazon. I would not recommend this company to anyone!
6 de outubro de 2025
Resposta da pamo. design
Hi there,
thank you for sharing your concerns — we absolutely understand how upsetting it must feel to be waiting on a refund.
We have tried to contact you multiple times regarding your return but unfortunately haven’t received a response so far. We also carefully checked the tracking information you provided. At this time, the status still shows “Pre-Shipment” and no movement within the FedEx system. Additionally, the return has not arrived at our warehouse.
As soon as the return reaches us and is scanned into our system, we will of course process your refund promptly in line with our return policy.
If you have an updated tracking link or additional confirmation from FedEx, please send it to us — we truly want to resolve this for you as quickly and transparently as possible.
Warm regards,
your pamo. team
I did need professional help to set it…
I did need professional help to set it up but loved it!
20 de janeiro de 2026
Most say, not happy.
Although we received the order at last, it was almost 2 months late, which made a big impact on our timeline for our store rebranding launch. When we placed the order, delivery dates were a week away, and that was incorrect. Also, trying to reach out to customer service was extremely difficult. No one answered and it was after 3 to 4 messages that someone finally replied with a somewhat accurate answer.
6 de janeiro de 2026
Resposta da pamo. design
Hi Ana,
Thank you for sharing your feedback. We’re very sorry that we didn’t respond promptly to your messages – we experienced a high volume of inquiries, which is not our standard, and we apologize for the frustration this caused.
Your order included items that were available by pre-order, which is why the shipment couldn’t be sent immediately. We always indicate pre-order items on our website, but we’re working on making this even more transparent and clear.
We sincerely apologize for the inconvenience this caused and appreciate your patience as we continue to improve our processes.
Thank you again for your feedback – it helps us get better!
Best regards,
The Pamo-Design Team
Resposta da pamo. design
Hi Jacob,
Thank you for reaching out and letting us know! We’re sorry to hear that the poles arrived bent. We’ve sent you an email regarding your issue so we can work together to find a solution.
We appreciate your patience and understanding!
Best regards,
The Pamo-Design Team
Great product
Great product! Super fast shipping! We will continue to purchase from pamo
7 de janeiro de 2026
My item was marked as delivered but…
My item was marked as delivered but returned to the company. I have reached out several times for a refund or to have the item resent with a we will get to you when we can response.
26 de dezembro de 2025
Resposta da pamo. design
Hi Loendy,
We’re very sorry for the inconvenience and for the delayed response. Thank you for your patience!
We’ve already replied to your email and have arranged for a replacement shipment to be sent to you. You should receive it soon.
If you have any further questions or concerns, please don’t hesitate to reach out – we’re here to help!
Thank you again for your understanding.
Best regards,
The Pamo-Design Team
Beautiful!
Im a seamstress and chose this based on the fact it will hold up to 750 lbs and wedding dresses can be heavy
It is a beautiful design and went up fairly easily. My only criticism is that they sent black screws for the gold rods. I switched them out for brass and it looks so much better.
5 de janeiro de 2026
About half of the metal bars were not…
About half of the metal bars were not level when all set up. It’s less noticeable with clothes on it. Still looks good. Hope it holds up!
5 de janeiro de 2026
Easy to put together and came very fast
2 de janeiro de 2026
Disappointing
Sent multiple emails with no response.
Bought multiple products, with 3 full kits. 2 kits were great but the 3rd was horrible. Threads were messed up and wouldn't tighten into flanges. Couplings were different than first two sets so they didn't match.
The flanges didn't all match either (some had holes and some didn't).
31 de dezembro de 2025
Resposta da pamo. design
Hi Jeff,
Thank you for your feedback and for letting us know about your experience. We’re very sorry for the issues you encountered with your third kit.
In the meantime, we have already responded to your inquiry. If you’d like, we can also send you the flanges from the previous batch so that everything matches and you get a uniform look – we’ve just sent you another email regarding this.
If you still have any questions or need further assistance, please don’t hesitate to reach out to us anytime. We’re here to help!
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
Rust, dents, and no communication from customer service
I received my parts around the beginning of December. Started building it and realized that a good portion of the closet was covered in dents and some had already extensively rusted. I contacted customer service to get replacement parts, but the first response I received was asking me to follow up if I still needed help with my request which wasn't even fulfilled. Followed up twice at this point, and seems like I'm not getting a response at this point.
Follow Up: They sent me a replacement part and faced the same issue with rust inside the pipes. Ended up having to pay for shipping to return them, which ended up resulting in losing out around $100, which is half the price of what was purchased.
15 de dezembro de 2025
Opinião espontânea
Resposta da pamo. design
Hi,
Thank you for your feedback and for bringing this to our attention. We’re very sorry for the delay in response – due to the holidays, we received a high volume of requests, but of course this is no excuse for the delay.
It should never happen that parts arrive rusted or dented, and this certainly does not meet our quality standards. Unfortunately, since the review was submitted anonymously, we’re unable to match your issue to an order.
If your concern has still not been resolved, please feel free to reach out to us directly at support@pamo-design.de
so we can assist you further and make things right.
Thank you very much for your patience and understanding.
Best regards,
The Pamo-Design Team
The material looks strong
The material looks strong, and it's easy to assemble. On the other hand, when it's done, it doesn't really stay still, and it can move or shake if I touch it.
30 de dezembro de 2025
We are very pleased with the quality of…
We are very pleased with the quality of the racks. They look very nice in my new bridal store.
29 de dezembro de 2025
DO NOT BUY! THEY SENT WRONG ITEM & GHOSTED ME!
Absolute nightmare. I ordered the Black Clothes Hangers and they sent me a Wall Rack instead, which I literally cannot use. Mistakes happen, but I reached out to customer service immediately and have received ZERO replies.
They took my money, sent the wrong product, and are now ignoring me. Customer service is nonexistent. DO NOT BUY FROM THIS COMPANY.
8 de janeiro de 2026
Opinião espontânea
Resposta da pamo. design
Hi,
We’re very sorry for the mistake and for the delayed response – this should never happen. After the holidays, we experienced a high volume of inquiries, which caused the delay in getting back to you, and we sincerely apologize for that.
We have replied to your message and are ready to assist you further. If there’s anything else you need or if the issue isn’t fully resolved, please don’t hesitate to reach out – we’re here to help.
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
We haven’t received our order still
We haven’t received our order still. We have recyead out for refund and not body has reached back to us
17 de dezembro de 2025
Resposta da pamo. design
Hi Victoria,
We’re very sorry for the delay and any frustration this has caused. We’ve already replied to your email regarding your order, but to be safe, we’ve just sent it again to make sure it reaches you.
If you still have any questions or need further assistance, please don’t hesitate to reach out – we’re happy to help and make sure everything gets sorted.
Thank you for your patience and understanding.
Best regards,
The Pamo-Design Team
I’m still waiting to hear back about…
I’m still waiting to hear back about getting a replacement. No one’s gotten back to my email yet.
3 de dezembro de 2025
Resposta da pamo. design
Hi Myles,
Thanks for reaching out! We completely understand your concern and apologize for any delay in communication. We’ve already replied to your email and are currently waiting for your response regarding the replacement shipment.
Just to be safe, we’ve sent our message again to make sure it reaches you. Once we hear back from you, we’ll make sure everything gets sorted quickly.
Thank you so much for your patience – we really appreciate it!
Warm regards,
The Pamo-Design Team
High quality and easy to assemble
25 de novembro de 2025
This is a gift for Chrismast...
This is a gift for Chrismast.... so I have not opened the box yet. The only think i can say right now is that I was impressed how fast it was delivered.
2 de dezembro de 2025
Resposta da pamo. design
Thank you for taking the time to share your feedback – we’re sorry to hear that the product didn’t meet your expectations.
Our racks are generally very stable and should not wobble when assembled correctly. So far, we haven’t received a direct message from you, which means we haven’t had the chance to look into your specific setup yet. In many cases, small details during assembly (such as tightening the connections evenly or aligning the rack correctly) can make a big difference to overall stability.
Please feel free to reach out to us directly – we’d be more than happy to check this with you and help make sure your rack stands as solidly as intended.
Best regards
your pamo. Team
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