pamo. design Opiniões 402

Resposta da pamo. design

24/10/2025

Thank you for your feedback. We’re very sorry that our emails didn’t reach you. After checking this with you, we found that the issue may have been caused by your email provider blocking our messages. Our support team did respond promptly to your initial inquiries, but unfortunately, you never received those replies.

Once we got in touch via Instagram, we were happy to assist you directly and work out a solution together. We always aim to provide fast and helpful support, and we appreciate your patience while we resolved the communication issue.

If you ever need help again, please feel free to reach out — we’re always here for you.

Warm regards,
Your pamo. Team

Resposta da pamo. design

20/10/2025

Thank you for sharing your feedback — we’re truly sorry for the frustration this situation has caused. We understand how disappointing it is when parts are missing from an order.

We did respond to your initial message and asked for detailed information about which parts were missing and in what quantity, so we could send them to you as quickly as possible. Since we haven’t received a reply with those details, we haven’t been able to fully resolve the issue yet.

We’d really like to get this sorted for you. Please reach out to us with the missing part details, and we’ll make sure to send them promptly or find another suitable solution. Your satisfaction is very important to us, and we want to make things right.

Warm regards,
Your Pamo Team

Resposta da pamo. design

14/10/2025

Thank you for sharing your feedback — we’re really sorry to hear that you felt disappointed with our service. That’s definitely not the experience we want our customers to have.

We did receive your email on a Friday and replied first thing on Monday. Since we didn’t hear back from you, we went straight ahead and sent a replacement for the missing item right away to make sure you’d receive your order as soon as possible. Because of that, we were a bit surprised to read your review and would love to understand what might have gone wrong.

Your satisfaction means a lot to us, and we’re always here to help. If there’s still anything unresolved, please feel free to reach out — we’ll do everything we can to make it right.

Warm regards,
Your Pamo Team

Resposta da pamo. design

14/10/2025

Thank you for taking the time to share your experience with us. We’re truly sorry that parts were missing from not just one, but two deliveries — that’s definitely not the standard we strive for, and we completely understand how frustrating that must have been.

We’re glad that we were able to connect via email and find a solution together by sending you a complete replacement and arranging the return of the incomplete one. It’s really important to us that you end up with a product you can fully enjoy.

We appreciate your feedback about the assembly instructions as well — we’re always working to make them even clearer and easier to follow. And it’s great to hear that you like the look and functionality of your Pamo piece in the end!

If there’s ever anything else you need or if we can assist you further, please don’t hesitate to reach out — we’re always happy to help.

Warm regards,
Your Pamo Team

Resposta da pamo. design

9/10/2025

Thank you for taking the time to share your feedback, and we’re truly sorry for the disappointment this experience caused. We completely understand how frustrating it is when an order arrives incomplete and you’re excited to get everything set up.

Our customer support team is based in Germany, so due to the time difference, we received your message early Friday morning (our time) and responded as quickly as possible within our standard 24–28 hour weekday window. We also did our best to make the replacement process as smooth as possible for you. Since you had already placed a new order on your own, we arranged a free return and, of course, will refund one of the orders.

We truly appreciate your patience and understanding. Even though the start was bumpy, we hope you’re now enjoying your Pamo product. And please know that we’re always here if you ever need help in the future.

Resposta da pamo. design

6/10/2025

Thank you for taking the time to share your feedback—we’re truly sorry for the frustration this situation has caused. We actually haven’t received an email from you, so we’re not sure what went wrong there.

Unfortunately, UPS returned your package to us without providing a clear reason. As soon as it’s been processed in our warehouse, we’ll be happy to issue you a full refund. If you’d still like the item, you’re more than welcome to place a new order once the refund has been completed.

We completely understand how inconvenient this must be and appreciate your patience as we work to make it right. If you’d like, please feel free to send another email or use the contact form at our online shop so we can stay in close touch and get everything resolved smoothly for you.

Resposta da pamo. design

2/10/2025

Thank you for sharing your experience with us—we’re really sorry for the confusion and the frustration it has caused. We completely understand how disappointing it must be when you’re just looking forward to setting up your order.

It looks like there was a misunderstanding: since you had also filed a return through our online portal, we assumed you had already sent the item back following those instructions. We’ve reached out to you again via email to clear everything up and make sure we handle your request the way you prefer.

We truly want to resolve this for you as quickly and smoothly as possible and are looking forward to your reply so we can take the next step together.

Resposta da pamo. design

30/09/2025

Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience—it’s definitely not the impression we want to leave.

I just want to reassure you that your initial order is actually waiting for pickup at a local UPS Access Point, and we also sent you an email with the details a few days ago. Unfortunately, UPS is currently experiencing some delays with the replacement shipment, which we know is frustrating, but your package is still on its way to you.

We completely understand how disappointing this has been, and we’re doing everything we can on our side to make sure you receive your full order as soon as possible. We truly value your interest in our products and hope that, once everything arrives, you’ll be able to enjoy them the way they were meant to be.

If there’s anything else we can do to help in the meantime, please don’t hesitate to reach back out—we’re here for you.

Resposta da pamo. design

23/09/2025

Thank you for your review. We do our best to respond to every request within 24 to 48 hours. The satisfaction of our customers is really important to us so I have checked your issue immediately. As I can see, your issue has been solved by now and the correct parts have been shipped. Please do not hesitate to contact us if you need any further assistance.