I just love the concept of Pangaia, their attitude and service, all 5 out of 5. Special thanks for sport line, I truly think they are beyond and above all brands, who still use plastic as sport materi... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I love special prices! Always buy something with new colors But there is one downside. I don't want to buy new models and forms because the company has a very weird return policy. Unless you track... Ver mais
A empresa respondeu
Edit: a couple of days after my public review of the brand, they issued the refund. ——— Ordered two items three months ago. Never arrived. The issue is not PanGAIA but UPS, who lost the parcel.... Ver mais
A empresa respondeu
My order was reported as damaged by the shipping carrier 20 days ago and has not been delivered. Despite this, I have not received a refund or any resolution. Only excuses.
Informações sobre a empresa
- Loja de roupa
- Loja de roupa desportiva
- Loja de roupas para bebé
- Fabricante de roupas e tecidos
- Designer de moda
- Loja de roupas de exterior
Escrito pela empresa
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Informações de contacto
Reino Unido
- https://pangaia.com/
- pangaia.com
3,4
Aceitável
1 mil opiniões
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
more than one month delay of delivery
I have placed an order more than one month ago and did not receive it till now! i’ve also been sending emails and they are reply with the same repsonse everytime that they are contacing the shipping partner and it is on the way. also, after one month of waiting I asked to return my money back and they said it is not possible! this is so unacceptable
10 de fevereiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Dania,
We are truly sorry for the delay and the frustration this has caused for you. While issues with shipping couriers can sometimes be beyond our control, we completely understand how disappointing this experience has been.
Our team is actively working to make this right for you, and we are committed to resolving this as quickly as possible. We genuinely regret the inconvenience and appreciate your patience and understanding.
If there is anything else we can assist you with, please do not hesitate to get in touch, and we will always be happy to help.
Team PANGAIA
Worst customer service EVER. A complete scam of a company. Lost my money
Not surprised to see so many negative reviews for this awful company. Possibly the worst customer service i have ever dealt with. I had a problem with the return shipping label they provided me, as DHL did not recognise the Waybill generated. I emailed them 10 days before I was leaving the country to try rectify this problem. Not only do you have to send email after email just to get a reply, the first 5 days were just automated responses where the person replying hadn’t even bothered to read my email. They kept sending me links to DHL to book my collection instead of actually reading the email to understand that was not the problem, and that it was my airway bill number that was not recognised, and I therefore wasn’t allowed to book a collection. I even sent screenshots showing them it was invalid …..3 times. Cause the other times they didn’t bother to open it. It has now been 10 days, they still haven’t replied to me, they just replied once to say someone would look into it and that they understood the urgency of the situation. Obviously not…..cause 10 days have passed and I have now left the country…..of course they haven’t messaged me or replied. I will never ever shop with this company again, and honestly do not recommend anyone else does unless you want to get scammed or basically talk to a robot on the other end who couldn’t care less to help you.
7 de fevereiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Laura,
We are very sorry for the frustration this has caused. Our team has been working hard to investigate the issue, and we truly regret any inconvenience along the way.
I can see that one of our agents has since followed up with you, and we are still waiting to hear back. If there are any outstanding concerns, please do reach out - we would love to assist further and ensure this is resolved for you.
Team PANGAIA
Im at a loss for words
Im at a loss for words. They sent me the wrong item not once but TWICE and now the second time they claim that they indeed sent me the right item (spoiler, they haven’t because it’s not what I ordered). I don’t know what is going on with their operations but this is outrageous (considering they claim to be sustainable, they will basically pollute 4 times for one single order because of their own mistake)
EDIT: the issue hasn’t been resolved, I had to accept the incorrect item as they are low on stock on the correct one and can’t assure they can send me one after I return the wrong one.
9 de fevereiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Ilara,
We are ever so sorry for the frustration this has caused. I can see that this has since been resolved, and our team has worked to ensure the issue was addressed, including refunding you the difference for the incorrect item. We truly regret the inconvenience and confusion you have experienced, as this is not the level of service we aim to provide.
If you are still experiencing any outstanding issues, please do not hesitate to get back in touch and we would be more than happy to help make this right for you.
Thank you for your patience throughout this, and we are grateful for your understanding.
Team PANGAIA
Speedy Delivery
Some initial difficulty with sales items, but eventually resolved and with a speedy delivery and sales process. Love the jacket!
28 de janeiro de 2025
Resposta da PANGAIA
Hi there,
Thank you for sharing your feedback! We are so glad the issue was resolved, and we are thrilled to hear that you are happy with both the speedy delivery and your jacket.
We truly appreciate your support, and look forward to providing more great experiences in the future!
Team PANGAIA
Excellent customer service
Excellent customer service. Makes the purchase of their items worth it! You get fantastic service and awesome clothes. Thank you.
4 de fevereiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Stefania,
Thank you for your kind words! We are so pleased to hear that our customer service made your experience even more worthwhile, and we truly appreciate your support.
We are always here if you need anything else!
Team PANGAIA
my first order was not good quality
my first order was not good quality
my second order the shoes did not come
this is bad i am loving the brand but that experience was something i didnt expect
25 de janeiro de 2025
Resposta da PANGAIA
Hi JD,
We are very sorry to hear that your experience did not meet your expectations. While we are glad we could process your refund for the shoes, we understand how disappointing it must have been that they were no longer in stock.
Regarding the quality of your first order, we truly appreciate your feedback. We would love to understand more about your first order, please reach out to us, and we will be happy to see how we can assist you!
Thank you for sharing your experience with us. We appreciate your support for the brand and hope to provide you with a better experience in the future.
Team PANGAIA
I can't say enough good things about…
I can't say enough good things about this brand! From the outstanding product quality to the exceptional staff in stores and top-notch customer service, every experience has been fantastic. I highly recommend them!
30 de janeiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Sigita,
Thank you very much for your kind words!
We are absolutely delighted to hear that you have had such a positive experience with our products, our store staff, and our customer service. We take great pride in delivering the best quality and care, so it is wonderful to know that every aspect of your experience has been exceptional!
Your recommendation is truly appreciated, and we are incredibly grateful for your support.
Team PANGAIA
EU (Spain) orders stopped by customs
Pangaia is suppose to send orders in EU directly without the need for customs. Packages are stoped by customs and demand that you provide all your details and agree to pay customs fees. The Pangaia support does nothing for 3 weeks. They also do not want to refund money. It's a very poor customer service. I do not recommend you purchasing from them if you are in EU / Spain.
28 de janeiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi there,
We are ever so sorry to hear about your experience. Orders within the EU should normally arrive without any issues, so we completely understand how frustrating it must have been to deal with customs delays. This is never the experience we want for our customers.
Please rest assured that we have refunded you right away, and we truly regret the inconvenience this caused. Your feedback is really important to us, and we will review this to see how we can improve and prevent similar issues in the future.
If there is anything else we can do to help, please do not hesitate to reach out - we are always here to help.
Team PANGAIA
Excellent quality and service
Excellent quality and service! I sent an email for an exchange and I got a reply immediately. I was able to proceed with the exchange within a few minutes. Very easy process.
27 de janeiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Eleni,
Thank you for your feedback!
We are pleased to hear that the exchange process was quick and hassle-free. It is wonderful to know that your experience with us was positive from start to finish.
We truly appreciate your support and hope to assist you again in the future!
Team PANGAIA
Impressive customer service
Impressive customer service! I was really blown away by how Pangaia handled my order issue. Alex was super attentive to the details and resolved my problem right away. It’s not every day you get that level of care!
24 de janeiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi there,
Thank you for your amazing feedback! We are so pleased to hear that Alex provided such attentive care and was able to resolve your issue quickly. Delivering exceptional customer service is incredibly important to us, and it is wonderful to know we made a positive impression.
Your kind words mean the world to us - thank you for sharing your experience!
Team PANGAIA
Luxury tracksuits, fantastic customer care
I have three tracksuits from Pangaia (2 midweight, 1 heavyweight) and I absolutely love them. They feel like pure luxury, as well as the shape and size fitting really well. I had a minor issue with one of the tracksuits and Alex was so helpful and it was resolved straight away.
24 de janeiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Alivia,
Thank you for your wonderful feedback! We are so happy to hear how much you love your tracksuits and that they have been a great fit for you.
We are also pleased to hear that Alex was able to resolve your issue quickly - our team is always here, and happy to help!
We truly appreciate your support and are so glad you had a great experience with us!
Team PANGAIA
Fantastic customer service
I was really amazed by Pangaia customer servise. There were missing items in my order, I contacted their customer support and they solved it immediately, they offered me a replacement and sent me missing products. Thank you Pangaia
17 de janeiro de 2025
Opinião espontânea
Resposta da PANGAIA
HI Michaela,
Thank you so much for sharing your experience! We are delighted to hear that our customer service team was able to assist you quickly and resolve the issue. We are so happy we could make things right for you. If you ever need anything else, we are here to help!
Team PANGAIA
Resposta da PANGAIA
Hi Haya,
Thank you for your feedback! We understand that sizing can vary depending on the style, and we are always working to improve consistency across our range. If you ever need help with sizing or have any questions, please do not hesitate to reach out—we are happy to assist you!
Team PANGAIA
Extremely Disappointed – Refund Delayed Due to Poor Customer Support & Return Process
I had a terrible experience with Pangaia’s refund process and customer support. My return was delivered to their warehouse on 30 December 2024, but I was repeatedly misled about the refund timeline. Their policy states 5-10 working days, yet after waiting the full period, I was told to wait another 5-10 working days—which is completely unacceptable.
The issue started when UPS Kuwait refused to accept my return because Pangaia failed to provide a commercial invoice. This caused unnecessary delays and led to the return period expiring while I was stuck trying to resolve the issue. I repeatedly begged Pangaia to extend my return period and issue the correct commercial invoice. They sent me the wrong invoice twice, and only on the third attempt did they finally provide the correct one.
Despite all these complications caused by Pangaia’s poor handling, their customer support was slow, unhelpful, and lacked urgency. No real effort was made to resolve my issue quickly, and I had to keep following up. Escalating to management didn’t help either.
I expected much better service from a brand like Pangaia, but this experience has been frustrating, time-consuming, and unprofessional. If you ever need to return an item, be prepared for a long and stressful process. I will not be shopping with them again and strongly advise others to reconsider before purchasing.
24 de dezembro de 2024
Opinião espontânea
Resposta da PANGAIA
Hi Omar,
We are truly very sorry for the delays and frustration you experienced with your return and refund process. This is not the experience we want for our customers, and we regret any inconvenience this caused.
While our team provided an ARN to verify your refund, we recognise the process took far longer than it should have. Please be rest assured that we will take steps to improve our processes and avoid delays like this moving forward.
Thank you for your patience and for taking the time to share your feedback, it’s invaluable in helping us do better.
Team PANGAIA
Eccellente esperienza
Eccellente esperienza, spedizione veloce, reso abbastanza semplice e rimborso immediato alla spedizione del pacco.
Purtroppo diversi articoli mi erano piccoli, ho tenuto un top che mi piace molto ed è abbastanza comodo
10 de janeiro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Barbara,
Thank you for your review! We are so glad to hear you love the top and that it fits comfortably. If you need any assistance in the future, please do not hesitate to reach out.
Team PANGAIA
Resposta da PANGAIA
Hi there,
Thank you so much for your lovely feedback! We are so happy to hear you are enjoying the quality and were pleased with the speedy delivery.
Your support means the world to us, and we truly appreciate you taking the time to share your experience.
Team PANGAIA
Great!
Great customer service and quality materials. I look forward to the sales for when I can pick up a couple of fab wool or cashmere sweaters.
25 de dezembro de 2024
Resposta da PANGAIA
Hi AJ,
Thank you so much for your kind words! We are thrilled to hear you had a great experience with our customer service and love the quality of our materials.
We cannot wait for you to pick up some of our wool and cashmere sweaters again soon, they are perfect for staying cozy in style!
Thank you for being a part of the PANGAIA community.
Team PANGAIA
No refund issued for the return
20 days ago, I returned my order #EU181338, but no refund has been issued to date. They keep asking me to wait longer, even though I need the funds before the Christmas holiday. Very bad experience with the returns. I dont recommend this store.
After reviewing other complaints, it seems this store is fine as long as you don’t need to return anything. Otherwise, you’ll end up wasting time chasing your money. I regret not checking the complaints before placing my order, big mistake on my part.
23 de dezembro de 2024
Opinião espontânea
Resposta da PANGAIA
Hi there,
I sincerely apologize for the delay in processing your refund—this is certainly not the standard of service we strive to deliver.
Upon further review, it appears your return is still in transit. To prevent any additional delays, we will prioritize this matter immediately. You can expect a follow-up email shortly with more details. Thank you for your patience.
Team PANGAIA
Customer service 10/10
I love the hoodies&trackpants the fitting is so amazing and nice! And i also like the customer service a big 10! Never ever in my entire online shopping experience i have had such a great experience!
My favourite tracksuite brand of all!
20 de dezembro de 2024
Opinião espontânea
Being a user of your products is a privilege, thank you for what you do.
Amazing, fast acting customer service who helped me resolve my issue quickly. They went above and beyond to help.
Being a user of your products is a privilege, thank you for what you do.
With Love Nataliya.
15 de dezembro de 2024
Opinião espontânea
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