Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I just love the concept of Pangaia, their attitude and service, all 5 out of 5. Special thanks for sport line, I truly think they are beyond and above all brands, who still use plastic as sport materi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I love special prices! Always buy something with new colors But there is one downside. I don't want to buy new models and forms because the company has a very weird return policy. Unless you track... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Edit: a couple of days after my public review of the brand, they issued the refund. ——— Ordered two items three months ago. Never arrived. The issue is not PanGAIA but UPS, who lost the parcel.... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My order was reported as damaged by the shipping carrier 20 days ago and has not been delivered. Despite this, I have not received a refund or any resolution. Only excuses.

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de roupa desportiva
  3. Loja de roupas para bebé
  4. Fabricante de roupas e tecidos
  5. Designer de moda
  6. Loja de roupas de exterior

Escrito pela empresa

PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing product

I love everything about this product and can't wait to wear it again. The quality is exceptional, and the craftsmanship is top-notch.

25 de abril de 2024
Classificada 5 em 5 estrelas

Crazy amazing customer service

Crazy amazing customer service, I partner with them yearly and I always love their products, ethos, and quality of products on their site and also easy to exchange and order. A great brand going the distance, I look forward to every package and item I receive.

21 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer support

Love the sweat set that I ordered (very comfortable and the color is beautiful). I had a small issue with the stitching on my track pants, and Pangaia sent me a new pair! Definitely seems like they care a lot about customer experience and want to make things right.

14 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

BEEN LIED TO!!!!

so firstly I want to start off by saying I ordered 5 items on Thursday before 3pm and paid £10 for next day delivery.When Friday rolls around no sign of my parcel and tracking doesn't show anything either. IS THIS SOME SORT OF JOKE!!!!! I then email customer service and they say it hasn't been dispatched yet. well I can see that so what did I pay an extra £10 for.
Anyways I received my parcel on Monday and the off white tracksuit had weird marks on in some places and due to delivery being to late ive gone ahead and returned the whole parcel, they only offer DHL returns which are very inconvenient and I asked if an separate return label can be used such as royal mail because they used to use them but this is no longer eligible for some weird reason and I suggest you bring it back as dhl shops are scarce. The quality of the tracksuits do feel nice and the design is nice but due to the other reasons I will take my business else where>

8 de maio de 2024
Opinião espontânea
logótipo da PANGAIA

Resposta da PANGAIA

Hi there,

We're really sorry to hear about your experience – it doesn't sound like the level of service we aim to provide. We've reached out for more information but haven't received a response yet.

Could you please email us directly? We'd love to get this sorted out for you.


Team PANGAIA

Classificada 2 em 5 estrelas

Really like the set i bought

Really like the set i bought. Feels nice and looks incredible but the pants in particular has begun to shed its inner lining after first wash. It is quite alot and only seemingly in the left pant leg. Further more they shrunk alot as well, thinking that i mabye should have gone a size up.

19 de abril de 2024
Opinião espontânea
logótipo da PANGAIA

Resposta da PANGAIA

Hi there,

We pride ourselves on the quality of our products and we are sorry to hear that your order was not as expected. Please reach out to our Customer Service team and we'll be sure to look into this as a priority.


Team
PANGAIA

Classificada 1 em 5 estrelas

Made an return arrived a few weeks ago…

Made an return arrived a few weeks ago but haven’t got any money back

19 de abril de 2024
Opinião espontânea
logótipo da PANGAIA

Resposta da PANGAIA

Hi James,

We're sorry to hear about the delay. After looking into this further, it seems like your return hasn't reached our warehouse yet, but please rest assured we are looking into this as a priority and you will be updated directly via email.


Team PANGAIA

Classificada 2 em 5 estrelas

Delivery

Delivery is not OK. It is slow and complicated. Every time I have to make a description of the products and fill out a power of attorney for the courier company to release the goods from customs. This creates unnecessary tension, which prevents me from fully enjoying my new clothes.

9 de abril de 2024
logótipo da PANGAIA

Resposta da PANGAIA

Hi,

We're so sorry your experience was not as smooth as we hoped it would be. Rest assured, we are taking the necessary actions and shipping to your destination will be stress-free very soon!

If you need any assistance in the meantime, please do not hesitate to reach out to us directly and we'll be more than happy to help.


Team PANGAIA

Classificada 5 em 5 estrelas

fast shipping

fast shipping, love the shirt/jacket

i love this jacket. i'm 5'4" and opted to go for the xs as it seemed fitted on the 5'10" model. it fits oversized exactly how i needed it to be and it fits my personal style so well. also it keeps my body heat in without being oppressively heavy. also, surprise pockets inside the jacket!

21 de março de 2024
Classificada 1 em 5 estrelas

Nightmare shedding! Do not buy

I recently received a jade green track pants and sweatshirt as a gift, and I absolutely love them. However, I’ve noticed that they shed a lot. After washing them, there are numerous cotton bits coming off, which is disappointing because I really like them. Unfortunately, I’m hesitant to wear them because they leave lint all over my clothes. Such a waste!!!!

28 de março de 2024
Opinião espontânea
logótipo da PANGAIA

Resposta da PANGAIA

Hi Greg,

We pride ourselves on the quality of our products and we are sorry to hear that your item was not as expected. Please reach out to our customer service team so we can look into this for you further.


Team PANGAIA

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

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Leia mais sobre como processamos as opiniões na Trustpilot.

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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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