Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

DO NOT START RECEIVING MONEY ON PAYSTACK cause you won't be able to get it out. Their review process moves at a snail's pace and is super intrusive. I don't actually mind that they closed my business... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Paystack has proven they are not ready for the Kenyan market. Disabling accounts without clear communication and withholding funds is not 'innovation'—it’s a lack of professionalism that stifles loca... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been using Paystack for my business, and recently I needed to update my bank accounts (both KES and USD) for payouts. The support team handled my request with so much professionalism. Quick respo... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This level of incompetence is unacceptable. As a founder myself, I’m shocked by the sheer disregard for customer satisfaction. It’s businesses like yours that give Africa’s innovation scene a bad name... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de pagamento

Escrito pela empresa

Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

225 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 67% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

WORST EXPERIENCE EVER

So, this is the second negative review that I am giving Paystack as they have still not resolved the issue that I have been experiencing since September 2022. I have been waiting for my refund since September and they keep on giving me assurances that they are dealing with it but I still have not received my money. They were supposed to take a maximum of 12 working days to process the refund but, it's now nearly 3b months on and still nothing. PLEASE DO NOT USE THEM AS THEY ARE DISHONEST AND MAKE PROMISES THEY CAN'T KEEP. Totally useless and the still the worst experience I have ever had.

20 de setembro de 2022
Opinião espontânea
logótipo da Paystack

Resposta da Paystack

Hi Felis, we are truly sorry about this experience. We recently sent you an email requesting for information to assist further. Please can you respond to this email or share your contact information via Trustpilot so we can resolve this quicker?

Classificada 1 em 5 estrelas

my worst experience using paystack

first time i used paystack, it was great. received my payment the next day. currently, i'm really annoyed with their service, honestly wished i'd used another provider. a payment of 150k in naira was made to me, till now i haven't received my funds. my bank details is still in review for whatever reason and i needed the money asap, was why i made use of paystack. honestly regretting my decision. contacted customer support, no response. my funds still pending, nothing has been done.

1 de dezembro de 2022
Opinião espontânea
logótipo da Paystack

Resposta da Paystack

Hi Alexander! We are so sorry about your experience. We have now completed a review of your business and settled your payouts. We sincerely apologize for the inconvenience the delay caused.

Classificada 1 em 5 estrelas

Fraud

I have never transacted with a paystack account before. This morning I received a debit alert of N16,000. The only description there was paystack checkout. I have never ever used paystack to transact before

15 de novembro de 2022
Opinião espontânea
logótipo da Paystack

Resposta da Paystack

Hello Opeyemi, thank you for reaching out. When you receive a debit alert that says 'PAYSTACK', this means you made a payment to a business that uses Paystack to receive payments. We have over 80,000 businesses that use Paystack to receive payments and it's not always obvious that you're paying via Paystack as it depends on how the business integrated our service.

Please send us an email at support@paystack.com and we'd be happy to look into this and assist you right away. We sincerely apologize for the confusion

Classificada 2 em 5 estrelas

I am yet to receive my payout for more…

I am yet to receive my payout for more 7 days now from paystack. All attempt trying to contact support via email prove to be abortive

14 de novembro de 2022
Opinião espontânea
logótipo da Paystack

Resposta da Paystack

Hello Daniel, we're sorry to hear about this. Can you please provide your info via TrustPilot so we can look into this? Thank you

Classificada 5 em 5 estrelas

Good payments

With Paystack, I always like to pay with my Card, the confirmation process is seamless.
It's also very easy to trust businesses that use Paystack as I'm certain that my payments are made to legitimate businesses and I would get value for my money. Again, their support team is quite responsive and helpful in the event of any troubles experienced

30 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Swift payments

I'm happy that I'm able to receive payments from customers all around the world effortlessly. Especially being able to receive dollars directly in my USD account. Thank you Paystack

31 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Easily receive USD payments

This is one of the best platforms to receive USD payments from your customers. You can easily receive USD into your Dom account if your customer has an international card.

I also had a payment issue and I reached out to them and they asked me for some details, which I did. They traced the payment and told me a refund has been made to me. I checked my account and found my money.

5 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

BEST PAYMENT PLATFORM

I used this payment platform to pay for my internet subscription and it's the most reliable among all the payment platforms the internet provider uses.

They even send you a receipt when your payment is successful.

30 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable and Trusted.

Reliable and Trusted.
I haven't had any reason to complain about Paystack. I really appreciate how dependable, efficient, trustworthy, and quick their service is.

I never hesitate to enter my credit card information because I know it's completely secure, especially for flight bookings.

Customer service is top-notch in the resolution of complaints and looking for seamless payment (Use Paystack).

26 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely payment experience

My experience on Paystack has been great so far. I've used the platform to make payments for the shoes and accessories I got from online stores. It was a seamless transaction, and I got a receipt immediately as payment confirmation.

25 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

One of my Favorite Payment gateway in Nigeria.

I buy my electricity units and book my flights online using Paystack as the payment gateway. Every payment done for over a year now has been initiated and completed with zero hitch. I have never experienced any headache from using their service and they never fail to send my transaction receipt. Service is definitely topnotch.

9 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Thank you guys for letting us know that Paystack is a Scam.

Thank you guys for giving us tips about this Paystack Company. I was about to open an account for my online Freelancing Business. I don't want my Freelancers not to trust me. I will stop the process now.
Thank you everyone for sharing your experience with Paystack with us.

Regards.
South Africa

31 de outubro de 2022
Opinião espontânea
logótipo da Paystack

Resposta da Paystack

Hello Patience, thank you for your feedback and we're sad to see you wouldn't be moving forward with us. I can assure you, however, that Paystack isn't a scam and we do provide genuine, reliable services for hundreds of thousands of businesses using us across South Africa and other African countries. You can see https://paystack.com/gh/wall-of-love?q=/wall-of-love to see what some of our users experience with Paystack. We'd be glad to have you onboard if you change your mind.

Classificada 1 em 5 estrelas

I just got completely scammed by this PAYSTACK FRAUDSTERS

I just got completely scammed by this company. Here's the full story:

A few days ago, I changed some NGN for USD from a local BDC (Bureau de Change) at the rate of NGN775/USD. Made an exchange of USD60.00. Deposited the amount to my card.

A few days later I realized I hadn't subscribed my Swift Wifi as it was expiring a day later. The sum of my subscription in Naira is NGN12,790.00. Surprisingly I go to do an online subscription for my wifi on Swift's website and realized that the MasterCard payment option has been replaced with Paystack.

I gave it a try and boooom! My dollar account read USD28.16.

Whaaaatttttt! I do a quick calculation and realized I was charged USD31.84. I decided to do some more calculation to find the rate at which my dollar was exchanged for in Naira. (NGN12,790/USD31.84) = NGN401.7/USD. No freaking way.......... That means at "normal" rate which is my banks official rate of NGN490/USD, Paystack should have charged me USD26.2.

Paystack literally exchanged my dollar for a price even smaller than the CBNs (Central Bank of Nigeria) rate at the time of my writing this 30/10/2022 @437.16.

Blooodddyyyy company. I have no freaking idea if Swift are on this too. I'll take it up with them later. But for now...plllsssssssssssssss PAYSTACK is a sshitttttttttt company filled and infested with corruption and fraud.

30 de outubro de 2022
Opinião espontânea
logótipo da Paystack

Resposta da Paystack

Hello Promise, we're sorry to hear about your ordeal. It must indeed be frustrating to see a charge that is much higher than what you expected when you made the payment.

We'd like to clarify, however, that neither Paystack nor Swift determines the conversion rate for the payment. In this case, Paystack requested exactly N12,790 from your bank and this is what the bank sent when your payment was approved. We have no visibility into how much you're charged on your end as this is handled by your bank (who sometimes add an additional charge for the service). I hope this clarifies

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