TMS Legal Opiniões 

606
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service for winning my claim against Moneybarn for car finance. Great work guys

Classificada 5 em 5 estrelas

TMS Legal won my case with my bank in what was an easy process from my point of view. They asked some questions and then took care of all the legalities concerning my claim. In a short period of time... Ver mais

Classificada 1 em 5 estrelas

Promised me they would help with a Lloyds overdraft. I now have a default on my credit score, been refused a mortgage application. Lloyds have given them thousands of pounds of my compensation. They... Ver mais

Classificada 5 em 5 estrelas

Totally bowled over, TMS Legal are the team who can! Their hardwork, determination and professionalism got big results and I couldn't have done it without their expertise. Even when I received letter... Ver mais

Informações sobre a empresa

  1. Empresa de advocacia

Escrito pela empresa

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

606 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 36% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(606)

50 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing help

When I was first contacted by TMS I thought here we go, promise everything deliver nothing. How wrong I was, received nearly £2000 and debt paid off. Amazing company

2 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

TMS legal has been absolutely amazing

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases.
Today I have received £3600 into my account after a credit company charged me extremely high interest. I cannot believe how much I was owed and that TMS won!

TMS are very professional and have kept me updated throughout. I cannot thank them enough, truly.

Thank you so very much!!!!!!

3 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Received confirmation from TMS that…

Received confirmation from TMS that they’d been successful in a claim against Aqua and that the lender will refund me directly. They also advised that their fee would be 45%. (Fee structure on website states 36%) I haven’t received the refund as yet but have been hounded by TMS for their fee. Called and spoke to a lady who advised that my file notes were confusing and put me on hold to speak to a manager. Came back to me a while later and said they weren’t able to understand what was happening from the notes and would call me back. No call back and today I receive an email threatening additional admin fees if not paid within 5 days. Line is constantly engaged so I’m not able to speak with anyone!

30 de setembro de 2025
Opinião espontânea
logótipo da TMS Legal

Resposta da TMS Legal

We are sorry you feel frustrated and would like to clarify the position.

Your agreement was entered into prior to the introduction of the SRA fee cap, and the applicable success fee is the percentage set out in the signed agreement at the time of instruction. The 36% fee referenced on our website applies to clients who signed up after the cap was introduced.

Where a complaint is upheld and the lender confirms redress, our fee becomes payable in accordance with that agreement, even if the lender has not yet processed payment.

We are sorry if there was any confusion during your call. If there has been a delay in returning your call, that is not the level of service we aim to provide. Please contact us directly, and a manager will review your file and provide a clear written breakdown of the fee and redress calculation.

Classificada 1 em 5 estrelas

would not recommend TMS Legal

would not recommend TMS Legal. They charge a success fee even if you don’t receive any funds, as long as they secure a balance reduction — which feels unfair when you’re already struggling with debt. I’d suggest looking at other companies like Redbridge Finance instead, as their approach is more reasonable and transparent.

19 de setembro de 2025
Opinião espontânea
logótipo da TMS Legal

Resposta da TMS Legal

We are sorry you feel this way.

As set out clearly in our agreement and onboarding information, our success fee applies to the total redress achieved — whether that redress is paid directly to you or used to reduce an outstanding balance. Where a lender applies an offset, it still results in a financial benefit by reducing the debt owed.

We understand that offset outcomes can feel disappointing where no cash is received, but the fee structure is explained in advance and agreed at the outset.

If you would like a full breakdown of how your redress and fee were calculated, please contact us directly and we will be happy to provide this.

Classificada 1 em 5 estrelas

Crap

Crap. They only give you a fraction. Not worth it.they don't tell you what you can expect in compensation, just we,ll see when we get the offer from the lender. I wouldn't have gone through with it otherwise.
All they had to do was give me a rough idea.

17 de setembro de 2025
Opinião espontânea
logótipo da TMS Legal

Resposta da TMS Legal

We’re sorry you feel disappointed.

Where a complaint is upheld, the lender determines the redress amount based on their review of the account. Our fee is then calculated as a percentage of the total redress achieved, in line with the signed agreement provided at the outset.

If you would like a clear breakdown of how your redress and fee were calculated, please contact us directly and we will be happy to provide full transparency.

Classificada 1 em 5 estrelas

Bad practice, appalling treatment of customers

Received a letter demanding payment of over £300 even though it had already been settled over 13 months previously. Replied by email, phoned them and they still did not acknowledge payment receipt, even though I had sent them a copy of my bank statement showing the transaction leaving my account. Then I got a letter through the post demanding payment again, and threatening adding a further £50 admin fee if not paid. Why did they decide to contact me over a year after the account was settled, what triggered this, are they really so incompetent. I found the emails and letter follow up like harassment, why should I have to prove I have paid when I know I have. Utterly disgusting way to treat former customers. Quick to jump and pounce when they think they may be out of pocket and put the pressure on for payment. I emailed the bank statement yet again. Then I got a we 'confirm' your payment email, utterly ridiculous. The account was already closed 13 months ago and paid then, not now. Then they have the nerve to ask me to refer them to my friends and give them a review. Utter cheek if you ask me. This company are happy to harass customers if they are chasing money and do not even check if their information is actually correct. They try their arm. Unfortunately the constant demands for payment and harassment could cause some vulnerable people a great deal of stress, it is utterly disgusting behaviour and practice from a so called professional law firm I received no apology whatsoever from them when I proved I had already paid. My advice is to stay well clear of TMS Legal, unscrupulous, and disgusting attitude towards clients .

16 de setembro de 2025
Opinião espontânea
logótipo da TMS Legal

Resposta da TMS Legal

We are concerned to read this and take allegations of this nature very seriously.

We do not intentionally pursue clients for sums that have already been settled. On rare occasions, where there has been a reconciliation or administrative discrepancy, our system may automatically issue a reminder while a payment query is being reviewed.

As soon as confirmation of payment is received and verified, the account is closed accordingly. We regret any distress caused while this was being clarified.

We do not consider it acceptable for any client to feel harassed, and if there was a delay in updating records or responding appropriately, that is not the standard we aim to maintain.

If you would like this reviewed formally by a manager, please contact us directly and we will ensure the matter is fully examined.

Classificada 5 em 5 estrelas

Professional and efficient

TMS dealt with my claim against an old credit card provider. They were communicative, professional and helpful throughout. Although the claim wasn’t worth a significant deal of money, TMS still put their time & effort into pursuing.

10 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent team

The legal team have been first class . Instructed me all the way through the process absolutely no hassle whatsoever.. first class service.

9 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas
logótipo da TMS Legal

Resposta da TMS Legal

We are concerned to read this.

We operate on a no win, no fee basis. This means that if a complaint is unsuccessful, there is no charge. Where a complaint is upheld and redress is secured, our agreed success fee becomes payable in accordance with the signed agreement at the outset.

We do not advise clients that a successful claim would attract no fee. If there has been any misunderstanding, we would be happy to review the file and provide a clear written breakdown of the outcome and the fee calculation.

Please contact us directly with your reference so this can be resolved properly.

Classificada 5 em 5 estrelas

We have been using TMS Legal and very…

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely recommend all the staff at TMS.

Thanks Jason D - UK

3 de setembro de 2025
Opinião espontânea

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