Looove this crossbody sling. The RIFID is a really nice feature. Its great for walking in crowds & everyday use! I would recommend this bag! Shipping time needs improvement. My biggest critique is... Ver mais
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Leia as opiniões dos outros
Awesome experience since I swap to Peaksta. Quality product that fits my hectic schedule. Pockets are within reach whichever way I choose to use it. Not to mention the stylishness it exudes. Highly r... Ver mais
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Ordered 2 bags July 1. On July 7th received tracking link that said label created awaiting item. Reached out July 20 about no updates or delivery. Received a message 3 days later with a different link... Ver mais
A empresa respondeu
Loving my Peaksta body bag! Lightweight, water-resistant, and feels super secure with the hidden zippers and RFID pocket. The orange interior makes it easy to find things, and it fits way more than i... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Peaksta’s mission is to bring functionality and performance to active people. Whether you’re traveling, in sport mode or on the go, Peaksta brings performance, reliability and functionality to reach your own peak.
Informações de contacto
Holanda
- hello@peaksta.com
- peaksta.com
4,0
Bom
804 opiniões
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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BEWARE!
Customerservice is horrible. It took forever to get my bags because they were shipped from China. The bags are not as expected. The pockets are extremely small and if you put anything inside that is not flat, like a lipstick, they do not sit flat on your body like the advertisements depict. I have emailed Customerservice three times to get return instructions and they have not responded.
EDIT: I emailed the company (4th time) and let them know I wrote a trust pilot review. I got an immediate email with a “canned” response from Dee apologizing and offering me a 10% discount if I wanted to keep the bags. (I still feel they should be like other companies and offer free returns.) I also got an immediate reply on my trust pilot review. I guess that got their attention! I stand by my original review and I am not going to change it.
23 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Cheryl V.:
Hi Cheryl, we are sorry for the experience on multiple fronts. Slow shipping, a fit that did not match your expectations and three unanswered emails when you tried to start a return is not acceptable and we completely understand your frustration.
On the bag design, you are right that bulkier items like a lipstick will affect how flat the bag sits against the body, and we should be clearer about that upfront.
On your return, please send an email to hello@peaksta.com, mention your TrustPilot review in the subject line, and ask for Walter by name. I will personally make sure your return instructions are sent immediately and that your case is handled without any further delay.
Walter, Co-Founder of Peaksta
Slim Carry Bags are pretty good
I received my two Slim Carry bags pretty quickly and they looked like the pictures. I was a little disappointed in the way they hang on the body. They don't sit flat on the body; they stick out which looks odd.
17 de junho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you, Elizabeth! Really glad they arrived quickly and looked exactly as pictured. On the fit, the Slim Carry 2 is designed to sit close to the body but the angle can vary depending on how the strap is adjusted. A shorter strap length tends to keep the bag flatter against the chest. If you would like some tips on getting the best fit, please reach out to us at hello@peaksta.com and we are happy to help!
Walter, Co-Founder of Peaksta
Fast delivery & excellent bag for Travellers
Fast delivery, high/excellent quality materials used, well thought-off design & functionability and very easy/safe for Travellers.
23 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you again, Rene! Fast delivery, excellent materials, well thought out design and safe for travelers. That is everything we set out to build and it means a lot coming from a returning customer. We appreciate your continued support!
Walter, Co-Founder of Peaksta
After some confusion, all is good
I appreciate that I now have shipping information available from the company. My only slight hiccup was lack of response to emails regarding my order.
14 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Hi Jana, we are truly sorry. Four emails with no response and items not shipped in time for your trip is completely unacceptable and we take full responsibility for that. Please send an email to hello@peaksta.com, mention your TrustPilot review in the subject line, and ask for Walter by name. I will personally make sure your order is dealt with immediately and that you get a proper resolution without any more waiting.
Walter, Co-Founder of Peaksta
Honestly after placing an order almost…
Honestly after placing an order almost 2 months ago. I have sent multiple emails trying to track my purchase. You get canned emails that are not helpful. Posted to trustpilot previously where I got a response to go back to their website. Went back to their website and AGAIN no response. I finally filed a dispute with my credit card for a refund and they responded to that. Maybe they need to spend more time on their own emails and do some customer service. Right now no bags and no refund. Pathetic way to do business
4 de junho de 2026
Opinião espontânea
Resposta da Peaksta
Hi Diane, we are deeply sorry for this experience. Almost two months, multiple emails, canned responses and only a reply after a credit card dispute is not how we want to treat any customer and we are embarrassed by it. You are right to be frustrated and you deserve better.
Please send an email to hello@peaksta.com, mention your TrustPilot review in the subject line, and ask for Walter by name. I will personally take ownership of your case and make sure you get both your bags and a proper resolution, or a full refund if that is what you prefer.
Walter, Co-Founder of Peaksta
a masterpiece!
Its truly a masterpiece, it hugs the body very naturally. Just enough for a good, comfortable and secured walk anywhere i go!
16 de julho de 2026
Opinião espontânea
Resposta da Peaksta
A masterpiece, we will take it! Really glad it hugs the body naturally and gives you that comfortable, secure feeling wherever you go. That is exactly what we set out to build. Thank you for the kind words!
Walter, Co-Founder of Peaksta
I Struggled with the process
1. Delivered way beyond suggested delivery date, had to call the third party shipping company to locate the product.
2. Im currently struggling to get a return started, there is no phone number, and company relies on email only. Ive received two replies about delayed shipping after delivery, but no reply to return request. I then realized that consumer has to pay all international shipping fees to return, which may cost more than the product. This should be disclosed in some way for us international consumers as its not the norm. I guess lesson learned to beware of purchasing internationally going forward. This is frustrating since my budget is limited. It is not clear when purchasing anything from this website that its a company in the netherlands that I could see. Im old so maybe thats it.
3.Finally, there was no indication that this is a left sided hanging bag with no way to adjust it to right sided bag for folks who need to access their belongings from the right side. I had to use chat gpt to find this information which pulled from outside sources. Most humans are right handed so why a left sided hanging bag is beyond me. Other similar products offer both sides to choose from.
Im sure this is a breeze if we live in the Netherlands, but across the globe its just an anxiety provoking experience. I would not recommend ordering unless you are absolutely sure of this product. This wont work for those of us who are spoiled by the Amazons of the world.
21 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Hi, thank you for taking the time to leave such detailed feedback. We are sorry on multiple fronts here.
On the delivery delay and the lack of response to your return request, that is not good enough and we apologize. On the return shipping costs, you are absolutely right that we need to make it clearer upfront that returns go to the Netherlands at the customer's expense. That is a transparency issue we are actively working to fix. On the bag orientation, that is also fair feedback and something we are working to communicate more clearly in our product descriptions.
We are a small international brand and we know we do not yet have the infrastructure of the Amazons of the world, but that is not an excuse for leaving you without answers.
Please send an email to hello@peaksta.com, mention your TrustPilot review in the subject line, and ask for Walter by name. I will personally look into your return and see what we can do to make this right for you given the circumstances.
Walter, Co-Founder of Peaksta
Peaksta customer service - dismal experience
Ordered 7.4.2026. Politely requested delivery update on 7.14, 7.16 and the final 7/17 request: "Howdy -now 3 days and no response. I can keep this up as long as you can. Please be advised, however, that I am prolific in review-writing. ON ALL MEDIA PLATFORMS. See if you can now rise above a 1-star customer experience review by simply responding to my initial, polite request. Where is my order? Today is July 17th; I ordered these items on July 4th. Please advise."
Delivery on 7.18; however, I now no longer care about the product itself. The lack of customer service negates any satisfaction with the slings. Needless to say, will never order from (nor recommend) this company.
18 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Hi Julie, we are genuinely sorry for the lack of response during your wait. Three polite follow-ups with no reply is not acceptable and we completely understand your frustration. You deserved better than that and we take full responsibility for the communication failure.
We are glad the order arrived, but we understand that by that point the damage was done. That is a fair and honest assessment and one we take seriously as we work to improve our response times.
If you are ever willing to give the bags a proper chance, we hope they surprise you. And if there is anything we can do to make this right, please reach out to hello@peaksta.com and ask for Walter by name.
Walter, Co-Founder of Peaksta
Great bag
Had a place for everthing I needed to carry. Made it very convenient to find.
13 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you, Claudia! A place for everything and easy to find when you need it, that is exactly the organizational experience we designed for. Really glad it is working so well for you. Enjoy the bag!
Walter, Co-Founder of Peaksta
Nice slim bag
Nice slim bag. I love it, easy to wear on body. Excellent bag for travel and on the go!!!!
18 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you so much! Slim, easy to wear, and ready for travel and on-the-go is exactly what we set out to build. Enjoy it!
Toby,
Co-founder of Peaksta
Good buy
Received items & was very pleased with it. Liked the material & design. Interested in buying your other bigger bags.
17 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you so much! Great to hear the material and design landed well. Keep an eye on our range, we have more coming and I think you will like what is next. Enjoy the bag!
Toby, Co-founder of Peaksta
I love the bag, but the magnet closure on the cell phone fell off the first day.
I love the bag, but my magnet broke into three pieces and fell off the first day. Now the strip over the cell phone pocket just hangs there, no more magnetic closure.
5 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Hi, thank you for flagging this and I am sorry the magnet failed on day one. That is genuinely not the standard we build to and it should not be happening.
Please email me at hello@peaksta.com with your order number (starts with #PEAKSTA) and a quick photo of the broken magnet, and we will make it right with a replacement.
Glad you love the bag otherwise, and thank you for giving us the chance to fix this.
Toby, Co-founder of Peaksta
My order was delivered in less than seven days
My order was delivered in less than five days. Bag is easy to wear. Zippers are easy to open and close. I have been through two other bags before finding this product. I won’t switch back.
Customer service is timely to respond.
3 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you so much, this made our day. "Won't switch back" after trying two other bags is genuinely the highest compliment we can get, and glad the customer service side landed well too. Enjoy the bag!
Toby,
Co-founder of Peaksta
Great promotions give value for your money
You really put your products out there. I found out about your bags through your ads in Facebook. I love the buy one, get one offers you give from time to time. This makes your products good value for the money.
13 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you so much! Great to hear our Facebook ads found you and that the BOGO offer landed well. Value for money is exactly what we want customers to feel, so this means a lot. Enjoy the bags!
Toby,
Co-founder of Peaksta
Loving my Peaksta body bag
Loving my Peaksta body bag! Lightweight, water-resistant, and feels super secure with the hidden zippers and RFID pocket. The orange interior makes it easy to find things, and it fits way more than it looks. Perfect for daily errands and travel. Worth it!
18 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you so much! Lightweight, secure, water-resistant, orange interior doing its job, deceptive capacity, this is basically the full checklist of what we set out to build. Great to hear it is landing across the board. Enjoy it on all the errands and travels!
Toby,
Co-founder of Peaksta
Two weeks and still no package.
I ordered from peaksta over two weeks ago and still have not received my purchase. The tracking number has said "processing" for a while. I reached out to peaksta twice asking for an update and support and have not heard anything back. Finally I called the shipping company 2 weeks after ordering and they told me that the package was just delivered to them that morning. I should not be the one tracking this down. Terrible customer service. If I do not receive in time I will be returning as I am purchased the bag for a trip to Europe. With everythng being so expensive my expectation is to receive the item in a timely manner. 2 weeks in a world where shipping is the norm is a bit ridiculous. Also, just respond to my inquiry instead of ignoring your customers.
17 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Hi Jocelyn, we are truly sorry for the delays and the lack of response to your emails. You are absolutely right that you should not have to chase down your own shipment and that two weeks without a proper update is not acceptable. Please send an email to hello@peaksta.com, mention your TrustPilot review in the subject line, and ask for Walter by name. I will personally make sure you get a clear update and that everything is sorted before your Europe trip.
Walter, Co-Founder of Peaksta
If I could give it a zero or a -0 I…
If I could give it a zero or a -0 I would. The absolute worst company ever it took forever to get the bag. I was on my vacation when it was delivered. After multiple multiple emails I finally got this response and they expect you to pay for mailing it back. After receiving this letter from them, I responded with
Why should I pay for returning it? I have never paid to return. I expect you to pay for it. Send me a label and I will be happy to return it to you and then you can give me back my refund. I am beside myself, this is going on day after day after day enough is enough you send me the return label and you pay for the shipping and refund my $58.73 I would never give this to anyone and 10% off ($5.88) is Insulting.
Hello Bonnie
Thank you for reaching out, and I sincerely apologize for the delayed response. We’re a small team currently handling a high volume of inquiries, and we truly appreciate your patience.
I'm very sorry your order arrived after your trip, and I completely understand your disappointment.
We'll be happy to assist with your return. Please note that returns are sent to our processing center in the Netherlands, and return shipping costs are the customer's responsibility. I'll send you the return instructions and address in my next email.
If you'd prefer to avoid the cost of return shipping, we'd also be happy to offer a 10% refund as a goodwill gesture, and you can keep the bag.
Please let us know which option you'd prefer, and we'll be happy to assist you.
Best,
Dee
Senior Manager
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7 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Hi Bonnie, we are sorry this experience has been so frustrating and drawn out. Arriving after your trip and then being offered only a 10% refund on top of having to pay return shipping is understandably upsetting. We do not offer prepaid return labels as an international brand, which we know is a pain point we need to address. Please email hello@peaksta.com, mention your TrustPilot review, and ask for Walter by name. I will personally look into what more we can do for you beyond what has already been offered.
Walter, Co-Founder of Peaksta
Long time delivery and not good size
Delivery took such a long time and I expected this item to be smaller, not that bulky.
30 de junho de 2026
Opinião espontânea
Resposta da Peaksta
Hi Nataly, we are sorry the delivery took longer than expected and that the size was not quite what you had in mind. The Slim Carry 2 is designed as a compact everyday bag and we could do better at communicating the dimensions upfront. We appreciate your patience and feedback. If you would like to discuss further please reach out to us at hello@peaksta.com.
Walter, Co-Founder of Peaksta
Items arrived on time
Items arrived on time, great colors, and love using it for hands free shopping and travel.
4 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you, Pamela! On time, great colors and hands free for shopping and travel, that is exactly the combination we designed for. Really glad it is working so well for you!
Walter, Co-Founder of Peaksta
Received two Slim Carry 2 bags with 2…
Received two Slim Carry 2 bags with 2 RFIDs The bags are roomy with 3 zippered areas for storing items and have hide-away zippers which are nice and an adjustable strap, which is good to have.
17 de julho de 2026
Opinião espontânea
Resposta da Peaksta
Thank you, Diana! Roomy, three zippered compartments, hide-away zippers and an adjustable strap, you have covered all the details we are most proud of. Really glad both bags and the RFID wallets are hitting the mark!
Walter, Co-Founder of Peaksta
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