Pepperfry Opiniões 489

Trusted brand and excellent customer support

I placed an order for the office table and chair. The order was delivered within the promised timeframe and the installation process with also smooth. The chair delivered is also comfortable for long duration and overall it was a great purchase experience.

Overall purchase experience was awesome. Seamless delivery, all updates were received on time and also delivery staff was polite. Keep it up.

Same as others experience, bad customer care. Bought a wardrobe 4-5years back, requested help to dismantle. Totally refused, not even on payment they agreed to send their carpenter to dismantle the wardrobe. It is as they know once dismantled the product is flimsy, the pieces will become unusable. Engineer Wooden furniture is not recommendable from this site. May buy recliner or other stuff. But

Worst experience. Sofa looks fine from outside, but the cushions are made with very cheap scrap , not used cotton. They are charging premium prices but delivering low-quality filling. Completely misleading and not worth the money.

Recently purchased a 3 Door Wardrobe and the delivery was completed within timeline & the assembly if the product was also conducted on the same day. Like the way PepperFry has handle my order.

I was looking for a wooden bed for my home and visited their store which provided it to me.

I recently ordered this amazing writing table for my nephew and the product is so good quality. They delivered the product on time and i like their overall services.

We purchased the 3 seater sofa in teal green colour last month. The experience of the product purchased was good and smooth. The received sofa within timeline in good condition. The comfort is good

This was my first experience buying furniture online so we were little concerned but Pepprfry didn't disappointed us. I brought a storage queen size bed. The bed arrived on time without any damage. Their assistant buying team helped selecting right product for me with best offers available and customer support was also helpful on arranging the delivery and installation. Overall a satisfying experience.

Sharing my experience so others can make informed decisions.

Over the past 3 months, my experience with this interior design company has been extremely distressing and disappointing.

From the very beginning, I was shown designs and given commitments that were never delivered. What was promised on paper and verbally has no resemblance to what was actually executed on site. The materials and workmanship used are far below what was agreed, clearly indicating cost-cutting and misrepresentation.

The team’s conduct has been highly unprofessional—no ownership, no accountability, and complete disregard for timelines and client concerns. Repeated follow-ups were met with assurances that were consistently broken.

Despite the work still being incomplete after three months, the company has already collected ₹19 lakhs. The financial loss, mental stress, and disruption caused to my family have been severe and unacceptable.

This entire engagement has been a nightmare, and I strongly regret placing my trust in this company.

I am still awaiting:
• A clear update on the actual status of work and a realistic completion timeline
• Justification for the amount collected so far
• Corrective action for poor quality work and deviations from approved designs

If this matter is not resolved immediately and transparently, I will have no option but to escalate it legally and through consumer forums and public platforms.

Posting this as a cautionary note for others.

Pepperfry made furniture shopping experience easy and enjoyable. The product quality is good and looks perfect at my home. Delivery and installation was well coordinated by the team and customer service was also responsive. Overall a good experience 👍

Purchased dressing table the quality of the product is good.
Overall experience is good.

- Purchased a 6-seater dining table.
- After 2 months, a manufacturing defect was detected.
- Claimed warranty; company agreed to replace as it was not repairable.
- Over the next 4 months, I made more than 20 calls and sent the same number of emails.
- After 4 months, they delivered a replacement product that was even more defective. I refused to accept it, and they took it back.
- Later, they asked me to send photos and videos of the defective product (which they had already taken back).
- I managed to send only 2 photos taken during installation.
- They closed my warranty request because the photos were sent after 2 days.
- I emailed again; they reopened the request but asked for the same photos once more.
- The cycle of calls and emails restarted, with no resolution.

Additional Issues:
- I received multiple calls during work hours, causing disturbance.
- I even had to take half-day leave from my workplace to receive a damaged product again.

Final Note:
Please don’t be misled by their colorful website, fake discounts, and false warranty promises.
This has been one of the worst companies I have ever dealt with.

Had a great shopping experience with Pepperfry! The website is easy to navigate and there are huge range of furniture to choose from. My order arrived on time as well and packaging was well. The quality of the dining table I ordered looks elegant and feels durable. Customer support was responsive on delivery updates and made overall a smooth experience.

ChatGPT said:

This has been the most disappointing shopping experience I’ve ever had with any furniture marketplace. The product quality is shockingly poor and nowhere close to what was advertised. Customer service feels completely unresponsive and uninterested in resolving issues. Delivery was delayed multiple times with no clear communication or accountability. Overall, Pepperfry has lost my trust, and I would strongly advise others to avoid buying from them.

I’m genuinely amazed at how spectacularly unorganized a brand like Pepperfry can be. First, they lure you in with furniture that’s “in stock” online. The moment you pay, the magic begins—they gracefully shift your delivery date to some mysterious future day, and surprise! There’s absolutely no option to cancel.

Then comes the daily entertainment: a flood of emails and SMS updates about delivery, scheduling, re-rescheduling… everything except an actual on-time delivery. There’s always a brand-new excuse ready for every delay - truly impressive consistency.

And when your long-awaited item finally arrives, it’s damaged from transit. Of course. But don’t worry—they’ll send a carpenter to “fix it up”… after another week of waiting.

Their products aren’t cheap, though the premium ones are decent. But honestly, the logistics? A full-blown disaster. When a brand can’t deliver on the dates they promise, it’s no surprise they will lose customers.

Thanks for reading!

15 pieces of furniture ordered. dates of delivery changed arbitarily. Delivery intimation is through auto generated msgs which are marked as spam by mob service provider and are not answeredby customer resulting in arbitary resheduling of delivery on subsequent dates time and again.

This is one of the worst merchants of all times. From past two months they cant replace a leg stand of a six seater dining table in spite of sending numerous images and videos of the same thing. It has been two months since this issue is still ongoing, it has taken away my mental peace as the table has now become very dangerous as we have little toddlers in the house.

Grat product, exactly same as shown on website. Fast delivery and smooth shopping experience. Very happy with my purchase!