Perfecthousesigns Opiniões 

160
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Took almost 2 weeks to deliver pack of 4 stick on bin numbers and only replied to one email asking me to wait for 3 weeks, as delivery must be delayed in post! First email from them stated delivery ha... Ver mais

Classificada 1 em 5 estrelas

Sign not received in nearby 3 weeks. Tracking no provided does not work. Phone no does not work. No response to emails. No refund. I have no option but to report the matter to the police. Disgusting a... Ver mais

Classificada 4 em 5 estrelas

Ordered my house sign on 12th May, on the website it states it will be shipped in 2-5 days to which is was. Arrival took a little longer than they estimated, they say 1-3 days after shipping it arri... Ver mais

Classificada 5 em 5 estrelas

Better than I expected, arrived quickly and was well packaged. The sign looks brilliant, very nice and makes my front door look more stylish just what I wanted with an improvement. My house look... Ver mais

Informações sobre a empresa

  1. Loja de bricolage, casa e jardim

Escrito pela empresa

Discover the perfect finishing touch for your home with our stunning collection of house number signs, door plaques, house signs and wheelie bin stickers.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

160 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 4% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(160)

28 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor quality and customer service

Product turned up and is faulty - text not centralised and coating coming off around the edges. Have emailed and used live chat several times to ask about returning this and haven’t had a single response. This customer service doesn’t match what they claim on their website regarding returns. Total waste of money, avoid!

10 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Zero customer service

Ordered a sign for my house name. I specifically asked for capital first letter then lower case, but they sent it all capitals. When I raised a complaint there response stated they can't use lower case as the letters would be to fragile, which is just an excuse not to rectify this or send a refund. No where on there website does it say it must all be in capitals and using lower case letters doesn't change the thickness or strength of the letters. They sell very similar signs with tiny letters for the street name so what's the difference other than an lame excuse.
They don't answer the phone or respond to their web chat and only responded once to several emails I sent.
This company offers great value but zero customer service if they get it wrong. Good luck trying to get your money back...

18-Sep Update
After 2 days of no response, Perfect House Signs responded within 30mins of this post going live. They offered to remake the sign as requested (as it was possible) and send an image proof using the small (lower case) letters before they re-made it. Having already ordered a sign from an alternative company, I asked for a refund. In short they were happy to send a refund, but only 'after' I removed this post, which to me feels like blackmail. I care more about their behaviour than I do a refund, which these days is less than a round of drinks at the local pub or coffee shop.
This company really needs review their conduct and understand what customer service is.

10 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order not received, poor customer service

Can't comment on the order quality as I have not received it, had a message from amazon shipping to say it had been returned to the seller. No response from customer services as to what happens now, it's personalised so apparently no refund, but I would still like my order that I have paid for.

23 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID AT ALL COSTS!!!

Now after 3 weeks my item arrived but unfortunately it was the wrong item that I had ordered so after 3 weeks of not having any updates and no reply’s of the company after sending emails and trying to speak to an actual person over live chat I have the wrong item and out of pocket also the quality is absolutely shocking. Hopefully I will hear back and get a refund after the worst experience with a company I have ever had. I would avoid at all costs unless you want it to take up to 3 weeks to
Arrive and then to receive the wrong item and get ignored by this company. Absolutely shocking.

15 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible experience with this company

Terrible experience with this company! It's been 12 days since I placed my order, and the delivery still hasn't shipped. There's no tracking information available, and I've received zero response to my emails or messages. The "Shop" chat is useless, and their phone line call handler is full, so I can't even speak to anyone. I'm extremely disappointed and would not recommend this company to anyone. Save your money and go elsewhere!

1 de agosto de 2024
Opinião espontânea

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