I ordered an army green sweater for Fathers Day personalized with my daughters name on it and it came with oil stains on both sleeves along with the army green sweater faded on the front and they refu... Ver mais
personalfashion.guru
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Leia as opiniões dos outros
Don't be stupid! I unfortunately was charged almost 70usd jus now. I'm so mad at myself that I didn't read what everyone is saying earlier. Unfortunately paid with my credit card, so don't think can... Ver mais
A empresa respondeu
Es wäre wirklich schön, wenn man negative Sterne geben könnte. 0.99 für diesen bescheidenen Guide, und dann merke ich heute, dass sie mir seit Monaten 30 Euro im Monat abbuchen. WTF. Wende mich jetzt... Ver mais
A empresa respondeu
Wie viele schon geschrieben haben: man kauft für 0,99 Cent etwas. Jetzt bemerke ich, das 3x 89,99 € abgebucht wurden. Ich habe dafür nichts bekommen. Unverschämt!!! Nachtrag: nach ca 10 Mails... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Nicosia, Chipre
- support@personalfashion.guru
- personalfashion.guru
Dont use it
Dont use it! They say the amount is around 1$ and then later charged me $99 without any notice even I tried to cancel. I emailed their support the same day for the cancellation and even then 99$ was deposited from my account, they replied only after I sent the second email saying that they had not received my first email, I sent pictures with the old emails sent and they don't want to give me my money back! DONT USE IT
7 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. That is disheartening to hear that our product isn't working for you the way you expect it to. However, we want to mention that all charges are applied after your confirmation. Our support team will be glad to assist! Please reach out to them by the following email at the support@personalfashion.guru email address. We hope we can regain your confidence in Fashion Guru once again. Have a wonderful day!
SCAMERS!
SCAAAAM! I am so furious, they took 83 EUR from my account without my consent. I made one-time purchase od 0.99 and later they billed me 83 EUR as a "subscription" I didn't sign up for.
6 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We appreciate you taking the time out of your day to leave us this feedback! It's unfortunate to hear that the Fashion Guru hasn't met your expectations. We kindly ask for you to email us directly at the support@personalfashion.guru email address. We hope you choose to reach out to us so that we can investigate this case and hopefully provide a means to take care of you for the inconvenience. Hope to hear from you soon! Have a great day!
SCAM!!!
SCAM!!!
just like the other users - I can confirm - the initial £0.99 subscription became a £90 debit from my account without my consent even after several emails requesting to cancel the initial subscription...
DONT FALL FOR THIS SCAM!
6 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you a lot, your report is highly valuable to us. We want to mention that all charges are applied after your confirmation. We are so sorry that you've had this experience with our product. For more assistance, please contact us at the support@personalfashion.guru email address and our team will be there for you. We hope we can regain your confidence in our service once again. Have a great day!
Horrible scammers!!
Horrible scammers!!
Their website sucks, you can barely sign in and open their vague guide that they charged me 69 dollars for!!! I just authorized the transaction for 0.99 cents! What a joke! And i have to take pictures of 5 outfits and send it so their ‘high council’ may or may not grant me their refund. Do not fall for this crap
5 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We appreciate this feedback and understand how frustrating it is. I can assure you, that we are working to improve upon the user experience so that you can fully enjoy the product. That is really frustrating! And we want to get this resolved for you. Please reach out to our team at the support@personalfashion.guru email address, so that we can look into the case for you and provide assistance. We hope we can regain your confidence in our product once again. Have a great day!
DO NOT USE
These people seem to be international scammers. I paid CAD1.31 for the guide THAT'S IT, so please explain why I havr now been charged for CAD91.93 today? I'm not subscribed nor do I want to be. I expect a refund ASAP!
UPDATE
I've been emailing these people back and forth and have now only received part of what they stole from my account. Please avoid paying these people anything it's not worth it AT ALL. I say, if you really want fashion advice go on youtube, get a personal shopper to help you out in-store or get an actual magazine subscription, this is just ridiculous.
Another piece of advice. Don't send these people any pictures, everything about them screams SCAM, for your personal safety, I suggest just straight-up emailing them. They're policies are BS, and made as a cover up. If you look up the address they've displayed on their website its not even a real place!
Also, don't let-up on these scammers, fight for EVERY dime they take from you!
3 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We appreciate your feedback, thank you for using our service and sharing your experience. This is incredibly frustrating and we apologize for this experience. We want to metnion that all charges are applied after your confirmation.Our support team will be glad to assist! Please reach out to them by the following email at the support@personalfashion.guru email address. We look forward to hearing from you at your earliest convenience. Have a wonderful day!
ABSOLUTE SCAM
ABSOLUTE SCAM - DO NOT CLICK ON THESE ADS. THEY CHARGE YOU FOR SUBSCRIPTION FEES WITHOUT YOUR CONSENT. Complete lack of transparency about charges. Pretends to be a commitment-free interactive quiz, then suddenly charges you $70 USD for no value. Replies to previous reviews from this company suggest charges are authorised - USERS CANNOT AUTHORISE CHARGES YOU ACTIVELY CONCEAL. THIS IS FRAUD. Raises serious trust concerns for legitimate advertisers using social media to reach new markets.
2 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. These things should definitely not be happening and we understand this has greatly impacted your ability to use the app. We want to note that all charges are applied after your confirmation. Please contact us at the support@personalfashion.guru email address, so we can further assist you. We hope we can regain your confidence in our app once again. Have a wonderful day!
Thieving practices!!!
Don't fall for these thieving practices!!! They scam and take money covering themselves with authorization. I have opened a dispute through PayPal and I refuse to be robbed in this manner.
1 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this. We apologize for what you have reported and want to help. Please report this matter via email at the support@personalfashion.guru email address and we will do our best to solve it. Regardless, we hope you decide to give our product one more try and we wish you all the best. Have a wonderful day!
please cancel my subscription before…
please cancel my subscription before you make any further charges as you have done with other victims of your site.
1 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for your review. That sounds very unfortunate. We want to note that all charges are applied after your confirmation. In order to cancel the subscription, please, contact our support team directly at the support@personalfashion.guru email address. We hope we can regain your confidence in our product once again. Have a great day!
Abonnement forcé ?
J'ai commandé un guide de conseils vestimentaires vendredi dernier pour ,99 eur et j'ai été facturé de 84, 69 eur hier. Je ne savais même pas pourquoi c'était. Je n'ai jamais donné mon accord pour quelque abonnement que ce soit d'autant que leur e-book est illisible (uniquement en anglais).
Pour finir, j'ai écrit et j'ai été remboursé dans les deux jours. Donc voilà.
1 de junho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing this valuable insight on your experience with Fashion Guru. This sounds really frustrating! Please be assured we are listening to your feedback and encourage you to reach out to our support team at the support@personalfashion.guru email address if you have any additional questions or concerns. We are always glad to assist you and our agents are standing by to help. Have a lovely day!
Beware this is a fraud
Beware this is a fraud. It looked like a harmless fashion quiz that promised advice for 90p. I never received the advice. Next thing £84 was taken out of my account by a company called VPN mobapps. I never received any confirmation emails about any purchase. There was nothing on the original order about paying more than 90p.
Don’t do any fashion quizzes !!!!
31 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for reaching out and apologies for the inconvenience. We are sorry to hear about your experience. Our team wants to note that all charges are applied after your confirmation. Our team would like to investigate this further. Would you mind reaching out to us at the support@personalfashion.guru email address? We hope that this situation will be resolved and you will continue enjoying the product.
Betrüger!!!
30 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks so much for your comment. Any feedback about the FashionGuru experience is really helpful to us. From the review, it's a bit hard to pinpoint the source of the situation. Please contact us directly at the support@personalfashion.guru email address. From here we'll do our best to solve your case. We are listening and working hard to create positive change. Cheers!
SCAM ALERT
Like all previous reviews, this is a scam. No where during purchase process of the 0.99$ initial guide that they inform you by purchasing you would be signing up for a subscription that costs 69.99$. No subscription plan, no details on what service you would be entitled with the subscription. And when contacted their customer support email and demanded a confirmation for subscription cancellation, there was no reply. Their merchant name is different from their website domain so it's not easy to dispute and get your refund back but I already contacted my bank to dispute the payment.
30 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this case and wish to resolve this as soon as possible for yourself, as well as, other customers which may be experiencing similar cases. Also, we want to mention that all charges are applied after your confirmation. We’d like for our support team to take a look at this with you. Please write in to our support agents directly at the support@personalfashion.guru email address, so a member of our team can get some additional information from you, and investigate. In addition, our customer team can help you to cancel the subscription. For now we apologize for the inconvenience this has caused and hope that you'll give us another chance. Cheers!
I ordered a guidebook and I got charged…
I ordered a guidebook and I got charged US 0.99, but got no guidebook. I waited for 20 days for the guide-book, and nothing happened. When I asked about the guidebook, I got charged US 64.99. There was no warning that it was going to happen. Don’t give them your credit card info. Plus it won’t show you your “profile” to cancel subscription and to refund. I want to cancell any contact and cooperation with them. And to get my money refund.
30 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks for taking the time to review our product. We are so sorry that you've had this experience with our product. It sounds like things aren't quite working as they should be and we'd love to take a closer look at this case. Do you mind sending us a message at the support@personalfashion.guru email address? We hope that this situation will be resolved and you will continue enjoying FashionGuru. Have a wonderful day!
Scam!
Scam!! Dont use it! They say the amount is around 1$ and then later charged me $99 without any notice!
30 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks so much for your comment. Any feedback about the FashionGuru experience is really helpful to us. We want to note that all charges are applied after your confirmation. We are here to help and would love to look into this more. Feel free to reach out to us at the support@personalfashion.guru email address. We look forward to hearing from you at your earliest convenience. Have a great day!
It's a scam
It's a scam. Same as all other 90% of the victims, I agreed to pay 0,99 USD for the PDF fashion guide based on content blocks, but then with no prior announcement another 83,29€ were withdrawn. The vendor is called VPN MOBAPPS Limited. Only after clarifying the case with Paypal I saw the email address stating fashion Guru. So be careful!
30 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. That is really frustrating and we're sorry you're experiencing this situation. As for the subscription, please, do not hesitate to contact our support team directly at the support@personalfashion.guru email address. We are listening and working hard to create positive change. Have a lovely day!
SCAM got charged US 0.99
SCAM got charged US 0.99, then three days later I got charged US 69.99, there was no warning that that was going to happen. Don’t give them your credit card info. Plus it won’t show you your “profile” to cancel subscription and to refund, they have all these steps you must follow. I don’t even have an email or anything from them letting me know I was going to get charged. I no longer have access to the lousy style guide. I could only see it from the website.
UPDATE****
I EMAILED THEM AND THEY DO NOT CONFIRM THAT MY SUBSCRIPTION WILL BE CANCELLED NOR THEY GIVE ME A RESOLUTION TO REFUND MY MONEY. I AM NOT GOING TO USE THEIR PRODUCT AND STILL THEY WONT REFUND. THEY WERENT CLEAR ON THE FACT THEY WERE GOING TO CHARGE ME FOR A SUBSCRIPTION
30 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for taking the time to share this feedback. We understand your frustration here and would like to provide additional support. We want to mention that all charges are applied after your confirmation. Our support team will be glad to assist! Please reach out to them by the following email at the support@personalfashion.guru email address. Thank you for this feedback and we hope to one day earn a 5-star review from you! Have a wonderful day!
Hi All,
Hi All,
This such shame, I should have checked here first.
This is fraud website, I have not received any guide although they have sent me the email after I have complained, however the login details and website is not genuine, there are no details on the website and we do not have access to our account to cancel the order. There no response from the customer team when I have asked to cancel my membership.
Please fashion guru team, I request you to check my email and cancel my subscription and delete my account.
28 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for bringing the issue to our attention. Please accept our sincerest apologies for the situation occurred. We are deeply sorry to hear that you have not received your personal fashion guide. Could you be so kind to contact us at the support@personalfashion.guru email address so we can resolve this case immediately? We can't wait to hear from you soon so we can show you how valued you truly are! Enjoy your day!
SCAM!
SCAM!! Paid 0.99 for a personal shopper powerpoint and then it charged me £90.00. Asked to cancel the subscription but they just offered me a discount and then didn't respond.
Hopefully your bank will block it. My bank flagged it as fraud and blocked any other transactions.
Wish I read the reviews first!
27 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We thank you for your honest feedback and we appreciate you have reported this situation. This is not what we want our cherished customers to experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at the support@personalfashion.guru email address and we will get back to you promptly. It has been a pleasure assisting you and we wish you only all the best. Have a great day!
Be careful
Hey guys,
Please read the Terms and conditions before entering any personal information. I did not do it and here is what happened.
I did purchase the guide today, I spent 0.99 cents, and I had no idea I would be charged more when later on I checked the Facebook page.
After reading their policy and refund methods, and after 4 emails to their customer support, finally they reached out to me, assuring me my subscription was canceled. I guess this is because I took action fast, I don't know. Either way, be aware that if you are an European union citizen, you have up to 14 days after purchase to cancel your subscription.
And be careful! I hope my membership was actually canceled, I will check tomorrow.
26 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for letting us know about this situation. We thank you for your honest feedback and we appreciate you have reported this case. We want to note that all charges are applied after your confirmation. Please know that our developers are working on trying to improve the overall user experience and direct feedback from our customers is taken into consideration. We find that the causes of these concerns can differ depending on your specific situation and we would love to learn more about your circumstances. Please give us the opportunity to take a closer look at this by contacting our Support Team at the support@personalfashion.guru email address. Thank you for this feedback and we hope to one day earn a 5-star review from you! Have a wonderful day!
Scam scam scam
26 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for your review. That sounds very unfortunate. Unfortunately, from the review, it's a bit hard to pinpoint the source of the situation. Please contact us directly at the support@personalfashion.guru email address. From here we'll do our best to solve your case. We are standing by and hope to help you soon. Have a great day!
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